Current Vacancies at Dis-Chem Pharmacies

Minimum Requirements:

Essential:

• Grade 12 – Matric
• Tertiary qualification in General Nursing
• Degree/Diploma in Midwifery
• Registered with South African Nursing Council (SANC)
• Nursing practitioner must obtain BHF registration
• 2-3 years’ experience in practicing as a Primary Health Care Clinic Sister
• Computer skills – Microsoft Office: Word, Excel, PowerPoint and Outlook.

Advantageous:

• Minimum 5 years practicing as a Primary Health Care Sister
• Patient Record System & CKS & Allegra

Job Description:

• Perform Clinic Sister duties according to industry regulations and industry best
• Manage the average “feet-per-hour” rate and set clinic objectives to enhance patient
• Ensure all clinic services are available at the
• Keep accurate records of patient details, and ensure communication is followed up
• Ensure that the Clinic is open and operational according to the hours stated in the operational
• Process claims accurately and timeously according to industry
• Ensure all stock and equipment in the clinic is in a working condition according to industry
• Ensure stock is sufficient in the Clinic according to business
• Build and maintain healthy relationships with the following stakeholders: Patients, Store and Dispensary Manager, Colleagues, Medical Aids, Suppliers/Reps, key role players in the community, and other Healthcare

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Minimum Requirements:

Essential:

• Grade 12 / Matric
• Up to 6 months’ retail experience
• Computer literate – MS Office
• Willing and able to work retail hours

Advantageous:

• At least 1 year retail experience

Job Description:

• Restock merchandise as needed to ensure maximum sales
• Ensure delivered stock/stock pulled from the storeroom, is stored and packed in the correct space timeously
• Ensure stock on shelves has not reached sell-by date
• Ensure the full range of products is on the shelves at all times
• Facilitate rotation of stock on a regular, FIFO basis
• Report low stock levels, out-of-stock items, damaged stock and expired stock to management
• Assist with counting of stock files and general stocktaking
• Adhere to Dis-Chem’s operating standards, store layout and planograms
• Ensure boxes are flattened after unpacking stock, and taken to the designated area
• Ensure front shop shelves and products are neatly presented and visible at all times, with correct labels and pricing
• Report all price discrepancies to management
• Keep abreast of current and new products
• Ensure merchandising displays are built, faced up, stocked and maintained
• Maintain daily physical upkeep of store and merchandise displays, and be responsible for your designated stock in the storeroom as well as on the shop floor
• Assist with loading and off-loading of stock
• Ensure items without barcodes are clearly marked
• Assist with back shopping
• Assist in training of new staff
• Provide friendly, helpful and courteous assistance and advice to all customers
• Ensure all out of stock queries from customers are followed up with the customer service out of stock list
• Ensure all customer stock queries are dealt with and resolved
• Ensure the correct uniform and badge are worn at all times
• Minimise any losses by handling all merchandise carefully
• Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations

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Minimum Requirements…

Essential:

• Grade 12 / Matric
• A minimum of 6 months’ cleaning experience
• Sound command of the English language
• Basic customer service
• Additional language that is area specific
• Willing and able to work retail hour

Advantageous:

• Bilingual
• Previous retail store cleaning experience

Job Specification…

• Provide a daily high standard of hygiene and cleanliness throughout the store, shop floor and communal areas, before the store opens.
• Develop routines to ensure all areas of the store are maintained to a high standard of cleanliness.
• Ensure the canteen and restrooms are clean, and stocked with the necessary products at all times.
• Be available throughout operational hours to clean up as and when required.
• Ensure correct cleaning products and equipment are used for specific jobs.
• Ensure the wet floor sign is up and visible at both ends, when cleaning the floor.
• Be friendly, professional and able to assist customers.
• Perform duties according to Health and Safety Regulations.

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Minimum Requirements…

Essential:

• Grade 12 / Matric
• Certificate in Facilitation
• 2 – 3 years training/facilitation experience within the retail industry

Advantageous:

• 1 – 2 years working experience as a Cashier
• Tertiary Qualification in Education, Training and Development (Moderator, Assessment and Facilitation)
• Cashier operations, Retail Systems background, and SAP knowledge

Job Specification…

• Ensure point of sale employees receive ongoing training and coaching in line with the business requirements.
• Conduct training need analysis for POS when required to establish gaps that diminish productivity.
• Demonstrate the use of equipment including, operating computer equipment and leading group discussions
• Conduct assessments of training
• Evaluate the effectiveness of training programs, using surveys, questionnaire, interviews, and observation, in order to plan future courses or to amend existing ones.
• Support Team leader with Forecasting future training requirements and address them accordingly.
• Ensure that Point of Sale employees are up to date with all departmental changes
• Keep accurate records of all training activities and ensure registers are submitted to the Learning & Development Department.
• Order instruction /training material and ensure printing of the material is completed timeously.
• Ensure accurate data capturing and completion of documentation is timeously completed.
• Remain informed of weekly Cash-up variances, customer service complaints and compliments, and shrinkage to identify training requirements and report irregularities.
• Compile training reports and provide recommendations for improvement.
• Ensure effective verbal and written communication with all relevant stakeholders in a speedy and timeous manner.
• Report any matters of concern to the relevant individuals.
• Escalate any unresolved issues to senior management.

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Minimum Requirements…

Essential:

• Grade 12 / Matric or Senior Certificate
• 2 – 5 years relevant customer service experience

 Advantageous:

• Relevant Customer Service Qualification

Job Specification…

Stakeholder relationships:

• Always represent the company well in line with the mission, vision and values.
• Attempt to resolve all queries at first contact.
• Ensure a high standard of care and best practice is being delivered to the customer/ suppliers.
• Deal directly with customer and CJ Distribution queries.
• Ensure speedy resolution of client complaints and recommend solutions to the business unit to assist in identifying better ways of providing a service.
• Undertake customer satisfaction research to identify customer’s experience.
• Obtain and evaluate all relevant information to handle product and service inquiries and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication. 
• Resolve all supplier or customer queries.
• Use customer and store feedback to improve future customer service.
• Re-launch initiatives to increase customer satisfaction.
• Act as mediator between and among staff and clients to enhance communication and resolve conflicts

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Minimum Requirements:
Essential:

• Grade 12 / Matric
• Basic computer skills (Word, Excel and Outlook). SAP.
• Retail experience

Job Description:

• Manage and report all customer complements and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective liaison between relevant parties.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.

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Essential:

• Grade 12 / Matric
• A minimum of 6 months’ experience cashier/till operations experience
• Computer literate – MS Office
• Sound numerical skills
• Strong command of the English language
• Basic customer service
• Willing and able to work retail hours

Job Description:

• Adhere to Dis-Chem’s customer service policies and procedures
• Establish a professional relationship with customers
• Report customer complaints and compliments to the Frontline Supervisor, or store management
• Adhere to the customer turnover hourly rate
• Be aware of current sales and promotions
• Ensure colleagues and customers are not exposed to any risk
• Carry out and manage Dis-Chem 5 star communication principles
• Be responsible for cash flow
• Ensure all line voids and price changes are approved and signed off by the supervisor
• Exchange merchandise for customers and accept returned goods by customers when authorised to do so
• Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem
• Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and eBucks)
• Ensure cash is placed in drop safe according to Dis-Chem’s SOPs
• Ensure usage of your code and password is restricted to only you; is safe, and is changed regularly
• Ensure all outgoing stock/items/scripts are scanned and paid for
• Ensure that all money is strictly kept safely and securely inside the till
• Handle daily takings confidentially, and only discuss with management
• Be alert, recognise and report suspicious behaviour to management
• Address queries regarding store merchandise
• Adhere to Dis-Chem’s security policies and procedures

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Minimum Requirements:

Essential:

• Grade 12 / Matric
• Driver’s license
• Willing and able to work retail hours and/or shifts

Advantageous:

• Previous experience in a similar role

Job Description:

• Safely transport products to customer locations in a timely, safe and courteous manner
• Be open to learning the various dispatch functions
• Ensure the correct products are delivered to the correct customer within the specified time
• Ensure that fridge line deliveries are prioritised and transported using cooler boxes and cold packs
• Use the shortest and most efficient route to the customer, and back to the store
• Return back to the store immediately after delivery, so the vehicle can be utilised for a second or third delivery
• Ensure that after completion of delivery, that the vehicle is repacked to prevent boxes from falling and damaging the stock or vehicle
• Be fully accountable for all damages and losses through the delivery process
• Provide special care when delivering fragile and hazardous products
• Comply with minimum standards of efficiency and accuracy, in order to meet company standards
• Follow delivery/pickup instructions from manager
• Ensure that all collections/store returns / inter-branches are correctly checked, signed for and returned to the receiving area
• Ensure all delivery paperwork is signed upon delivery
• Ensure to have the correct names and addresses of customers
• Ensure all invoices recorded on the delivery log sheet, are available and correctly recorded
• Ensure all invoices are signed in the correct manner and to report any discrepancies to the relevant manager
• Comply with the company vehicle policy at all times
• Complete and maintain an accurate vehicle logbook
• Process payments on all transactions via EFT and cash
• Ensure that the vehicle is never unattended during the delivery process
• Ensure the vehicle is clean and washed
• Inspect the vehicle for any defects and safe operating conditions before, during and after trips; and report any concerns to the manager
• Report on all accidents and incidents involving drivers or company equipment
• Adhere to the road traffic rules and regulations as per the National Road Traffic Act
• Be responsible for any traffic fines allocated to the vehicle you drive
• Create effective and efficient relationships with internal and external customers to improve operating efficiencies
• Establish long-term customer relationship through prompt and courteous service
• Ensure professional behaviour when dealing with customers
• Report customer complaints, compliments, requests to management, and provide feedback

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Minimum Requirements:
Essential:

• Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
• At least 1-year experience in administration or public relations
• Strong communication and customer interaction skills
• Computer literate – MS Office
• Willing and able to work retail hours 

Advantageous:

• Administration / Customer Service / Public Relations qualification
• Third additional language
• SAP experience

Job Description:

• Ensure accurate data capturing and completion of documentation is done
• Check card balances, card reports and/or statements for customers
• Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items
• Ensure Accurate Process of Transaction – TRMS – capturing and reporting
• Manage stock control and shrinkage
• Checkpoint reversals on statements
• Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis
• Ensure effective internal communication (within customer service/benefits programme)
• Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
• Manage and report complaints and compliments through the customer service diary
• Ensure effective external communication (customer feedback)
• Respond to written or e-mail queries on various platforms
• Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme
• Adhere to excellent telephone etiquette at all times according to Dis-Chem’s SOPs
• Accurate recruitment and capturing of customers
• Coordinate and manage in-store events and promotions
• Create a central point of contact for all general queries, compliments and complaints
• Assist customers with any queries, and refer customers to the appropriate departments where applicable
• Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points
• Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department
• Provide relevant benefit programme training to all departments, and ensure implementation of training
• Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations

go to method of application »

Minimum Requirements:

Essential:

• Grade 12 / Matric
• Up to 6 months’ retail experience
• Computer literate – MS Office
• Willing and able to work retail hours

Advantageous:

• At least 1 year retail experience

Job Description:

• Restock merchandise as needed to ensure maximum sales
• Ensure delivered stock/stock pulled from the storeroom, is stored and packed in the correct space timeously
• Ensure stock on shelves has not reached sell-by date
• Ensure the full range of products is on the shelves at all times
• Facilitate rotation of stock on a regular, FIFO basis
• Report low stock levels, out-of-stock items, damaged stock and expired stock to management
• Assist with counting of stock files and general stocktaking
• Adhere to Dis-Chem’s operating standards, store layout and planograms
• Ensure boxes are flattened after unpacking stock, and taken to the designated area
• Ensure front shop shelves and products are neatly presented and visible at all times, with correct labels and pricing
• Report all price discrepancies to management
• Keep abreast of current and new products
• Ensure merchandising displays are built, faced up, stocked and maintained
• Maintain daily physical upkeep of store and merchandise displays, and be responsible for your designated stock in the storeroom as well as on the shop floor
• Assist with loading and off-loading of stock
• Ensure items without barcodes are clearly marked
• Assist with back shopping
• Assist in training of new staff
• Provide friendly, helpful and courteous assistance and advice to all customers
• Ensure all out of stock queries from customers are followed up with the customer service out of stock list
• Ensure all customer stock queries are dealt with and resolved
• Ensure the correct uniform and badge are worn at all times
• Minimise any losses by handling all merchandise carefully
• Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations

go to method of application »

Minimum Requirements…

Essential:

• Matric or equivalent Senior Certificate
• Degree in BCom / BSc or related field
• Minimum of 3 - 4 years of experience in ABAP development and similar

Advantageous:

• Certification in SAP ABAP and similar
• SAP Frontend Development with SAPUI5/Fiori and similar

Job Specification…
Application Development:

• Understand the business requirements, preparing AS-IS, and TO-BE documents and get sign-off from functional and/or technical design document(s).
• Provide business case input in terms of benefits and risks.
• Design end to end solutions (architecture).
• Go-Live preparation and post Go-Live Support. Willingness and ability to work on weekends and public holidays on implementation and operations (IT Support) related tasks.
• Exploring new technologies, developing proofs of concept.

System Support:

• Conduct and/or support testing activities, for example: unit testing, system integration tests, regression testing, user acceptance testing, security testing.
• Receive, troubleshoot, resolve, and close operational and maintenance tickets as per the SLA’s.
• Troubleshoot system defects (debugging) timeously.
• Update and maintain documentation as an existing system’s functionality is changed.
• Ability and willingness to coach and give training to fellow colleagues and users when required.

Stakeholder Management:

• Interaction with clients through meetings, calls and emails.
• Engage with the clients and Functional Consultants effectively with supervision from team lead.

General:

• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.

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Minimum Requirements:

Essential:

• Grade 12 / Matric
• BPharm / equivalent qualification
• Registered with the South African Pharmacy Council (SAPC)
• Min 2- 3 years experience in Pharmaceutical
• 2-3 years retail pharmacy experience ( Student/Intern) 
• Computer literate – MS Office 

Advantageous:

• Relevant retail/ FMCG experience
• Third additional language
• SAP experience
• E-scripting experience
• Registered tutor
• Unisolv experience

Duties and Responsibilities:

• Provision of pharmaceutical care by taking responsibility for patients’ medicine-related needs, and being accountable for meeting those needs, which shall include, but not be limited to the following functions:
• Evaluation of a patient’s medicine-related needs by determining the indication, safety and effectiveness of the therapy
• Dispensing of any medicine or scheduled substance on the prescription of a person authorised to prescribe medicine
• Signing off and checking of all prescriptions prepared by an assistant or an intern and accepting accountability for the correctness thereof as per GPP 2.7.1.2.1.f
• Furnishing of information and advice to any person with regard to the use medicine
• Determining patient compliance with the therapy, and follow-up to ensure that the patient’s medicine-related needs are being met
• The provision of pharmacist-initiated therapy
• The compounding, manipulation, preparation or packaging of any medicine or scheduled substance, or the supervision thereof
• The manufacturing of any medicine or scheduled substance, or supervision thereof
• The purchasing, acquiring, importing, keeping, possessing, using, releasing, storage, packaging, re-packaging, supplying or selling of any medicine or scheduled substance, or supervision thereof
• The application for the registration of a medicine in accordance with the Medicines Act and Pharmacy Act
• The acts specially pertaining to the profession of a pharmacist as prescribed above;
• The formulation of any medicine for the purposes of registration as a medicine;
• The distribution of any medicine or scheduled substance;
• The re-packaging of medicines;
• The initiation and conducting of pharmaceutical research and development; and
• The promotion of public health.
• Accurately interpret scripts and act in a professional and responsible manner and within the legal requirements in accordance with the South African Pharmaceutical Council.
• Capture script details accurately and verify patient’s details on the system.
• Ensure accurate picking / packing / labelling and checking of medication and be aware of common dosages as well as important drug interactions.
• Provide accurate instructions to the patients regarding the correct use of medicine supplied.
• Keep abreast of changes in medical aid procedures and requirements for claims and dispensing.
• Advise and assist patients at the dispensary, self-medication counter and front-shop.
• Follow up with patients regarding script tracking report as requested by the dispensary manager and follow up appointments.
• Explain all medical aid costs to patients.
• Follow through on promises made to customers.
• Evaluation of disease conditions and referral to in-store health facilities when necessary.
• Process all paperwork necessary for the accurate submission of claims to medical aids.
• Correct errors on scripts rejected by medical aid.
• Ensure authorization of chronic, HIV and AIDS and oncology medication.
• Maintain customer profiles on the system.
• Merge profiles locally and Vexall should be notified to merge profiles centrally.
• Take note of any messages on the customer profile and take suitable action.
• Assist the Dispensary Manager to ensure that all administration functions are carried out correctly and timeously.
• Report on low - / out of stock levels and stock errors to the dispensary manager.
• Facilitate Bi-annual stock takes.
• Exercise stock, cash and asset control.
• Assist the Dispensary Manager to ensure that all stock control processes and are adhered to and that all registers are kept up to date in accordance with legislation.
• Housekeeping must be in accordance to Dis-Chem standards.
• Adhere to Dis-Chem Policies and Procedures and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to Dis-Chem Uniform and personal appearance policy

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Minimum Requirements:

• Grade 12 / Matric
• Basic Pharmacist Assistance qualification
• Registered with the South African Pharmacy Council (SAPC)
• Working experience on Unisolv
• Computer literate – MS Office
• Sound numerical skills
• Strong command of the English language and a second language
• Willing and able to work retail hours 

Advantageous:

• Knowledge of Retail/ FMCG operations
• 3rd Additional Language
• Knowledge of or experience in SAP and E-Scripting
• Drug and family planning, and complementary medicine

Duties and Responsibilities:

• Assist with the sale of Schedule 1 and Schedule 2 medicines or scheduled substances
• Assist with the compounding, manipulation or preparation of a non-sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist
• Assist with the manufacturing of a non-sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist
• Assist with re-packaging of medicine
• Assist with the distribution and control of the stock of Schedule 1 to Schedule 5 medicines or scheduled substances
• Assist with the ordering of medicine and scheduled substances up to, and including, Schedule 6 according to an instruction of a person authorised in terms of the Medicines Act to purchase or obtain such medicine or scheduled substance
• Assist with the reading and preparation of a prescription’ the selection, manipulation or compounding of the medicine; the labelling and supply of the medicine, in an appropriate container following the interpretation and evaluation of the prescription by a pharmacist
• Accurately interpret scripts and act in a professional and responsible manner and within the legal requirements in accordance with the SAPC
• Capture script details accurately, and verify patients’ details on the system
• Ensure accurate picking /packing/labelling and checking of medication and be aware of common dosages as well as important drug interactions
• Give accurate instructions to patients regarding the correct use of medicine supplied
• Keep abreast of changes in medical aid procedures and requirements for claims and dispensing
• Ensure all medications are checked for accuracy by and signed by a pharmacist
• Advise and assist patients at the dispensary, self-medication and front-shop
• Follow up with patients regarding script tracking report as requested by the dispensary manager, and follow up on appointments
• Explain medical aid costs to patients
• Provide information to individuals in order to promote health
• Process all paperwork necessary for the accurate submission of claims to medical aids
• Correct errors on scripts rejected by medical aid
• Ensure authorisation of chronic, HIV and AIDS and oncology medication
• Maintain customer profiles on the system
• Merge profiles locally and UCS should be notified to merge profiles centrally
• Take note of any message on the customer profile, and take suitable action
• Report on low / out of stock levels, and stock errors to the dispensary manager
• Receive dispensary stock in accordance with Dis-Chem’s SOPs, and merchandise according to FEFO
• Facilitate bi-annual stock takes
• Exercise stock, cash and asset control

go to method of application »

Minimum Requirements:

Essential:

• Grade 12 – Matric
• Tertiary qualification in General Nursing
• Degree/Diploma in Midwifery
• Registered with South African Nursing Council (SANC)
• Nursing practitioner must obtain BHF registration
• 2-3 years’ experience in practicing as a Primary Health Care Clinic Sister
• Computer skills – Microsoft Office: Word, Excel, PowerPoint and Outlook.

Advantageous:

• Minimum 5 years practicing as a Primary Health Care Sister
• Patient Record System & CKS & Allegra

Job Description:

• Perform Clinic Sister duties according to industry regulations and industry best
• Manage the average “feet-per-hour” rate and set clinic objectives to enhance patient
• Ensure all clinic services are available at the
• Keep accurate records of patient details, and ensure communication is followed up
• Ensure that the Clinic is open and operational according to the hours stated in the operational
• Process claims accurately and timeously according to industry
• Ensure all stock and equipment in the clinic is in a working condition according to industry
• Ensure stock is sufficient in the Clinic according to business
• Build and maintain healthy relationships with the following stakeholders: Patients, Store and Dispensary Manager, Colleagues, Medical Aids, Suppliers/Reps, key role players in the community, and other Healthcare

go to method of application »

Minimum Requirements:

• Grade 12 / Matric
• Basic Pharmacist Assistance qualification
• Registered with the South African Pharmacy Council (SAPC)
• Working experience on Unisolv
• Computer literate – MS Office
• Sound numerical skills
• Strong command of the English language and a second language
• Willing and able to work retail hours 

Advantageous:

• Knowledge of Retail/ FMCG operations
• 3rd Additional Language
• Knowledge of or experience in SAP and E-Scripting
• Drug and family planning, and complementary medicine

Duties and Responsibilities:

• Assist with the sale of Schedule 1 and Schedule 2 medicines or scheduled substances
• Assist with the compounding, manipulation or preparation of a non-sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist
• Assist with the manufacturing of a non-sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist
• Assist with re-packaging of medicine
• Assist with the distribution and control of the stock of Schedule 1 to Schedule 5 medicines or scheduled substances
• Assist with the ordering of medicine and scheduled substances up to, and including, Schedule 6 according to an instruction of a person authorised in terms of the Medicines Act to purchase or obtain such medicine or scheduled substance
• Assist with the reading and preparation of a prescription’ the selection, manipulation or compounding of the medicine; the labelling and supply of the medicine, in an appropriate container following the interpretation and evaluation of the prescription by a pharmacist
• Accurately interpret scripts and act in a professional and responsible manner and within the legal requirements in accordance with the SAPC
• Capture script details accurately, and verify patients’ details on the system
• Ensure accurate picking /packing/labelling and checking of medication and be aware of common dosages as well as important drug interactions
• Give accurate instructions to patients regarding the correct use of medicine supplied
• Keep abreast of changes in medical aid procedures and requirements for claims and dispensing
• Ensure all medications are checked for accuracy by and signed by a pharmacist
• Advise and assist patients at the dispensary, self-medication and front-shop
• Follow up with patients regarding script tracking report as requested by the dispensary manager, and follow up on appointments
• Explain medical aid costs to patients
• Provide information to individuals in order to promote health
• Process all paperwork necessary for the accurate submission of claims to medical aids
• Correct errors on scripts rejected by medical aid
• Ensure authorisation of chronic, HIV and AIDS and oncology medication
• Maintain customer profiles on the system
• Merge profiles locally and UCS should be notified to merge profiles centrally
• Take note of any message on the customer profile, and take suitable action
• Report on low / out of stock levels, and stock errors to the dispensary manager
• Receive dispensary stock in accordance with Dis-Chem’s SOPs, and merchandise according to FEFO
• Facilitate bi-annual stock takes
• Exercise stock, cash and asset control