Dis-Chem Pharmacies is the leading Pharmaceutical retailer in South-Africa. Established in 1978, Dis-Chem started out as a small pharmacy in Mondeor, South of Johannesburg. Today the group is still privately owned and run by the original founders. Dis-Chem has been rated as the country's best pharmacy chain by Professional Management Review, and has also bee...
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2 – 3 years training/facilitation experience within the retail industry
Advantageous:
1 – 2 years working experience as a Cashier
Tertiary Qualification in Education, Training and Development (Moderator, Assessment and Facilitation)
Cashier operations, Retail Systems background, and SAP knowledge
Job Specification…
Ensure point of sale employees receive ongoing training and coaching in line with the business requirements.
Conduct training need analysis for POS when required to establish gaps that diminish productivity.
Demonstrate the use of equipment including, operating computer equipment and leading group discussions
Conduct assessments of training
Evaluate the effectiveness of training programs, using surveys, questionnaire, interviews, and observation, in order to plan future courses or to amend existing ones.
Support Team leader with Forecasting future training requirements and address them accordingly.
Ensure that Point of Sale employees are up to date with all departmental changes
Keep accurate records of all training activities and ensure registers are submitted to the Learning & Development Department.
Order instruction /training material and ensure printing of the material is completed timeously.
Ensure accurate data capturing and completion of documentation is timeously completed.
Remain informed of weekly Cash-up variances, customer service complaints and compliments, and shrinkage to identify training requirements and report irregularities.
Compile training reports and provide recommendations for improvement.
Ensure effective verbal and written communication with all relevant stakeholders in a speedy and timeous manner.
Report any matters of concern to the relevant individuals.
Escalate any unresolved issues to senior management.
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