Current Vacancies at GBS

Key Responsibilities:

• Provide comprehensive administrative support to the Group CEO
• Efficiently manage and coordinate daily schedules, meetings, and appointments for the Group CEO.
• Arrange personal appointments for the CEO and family members, including medical visits.
• Organize both local and international travel arrangements, including flight bookings, accommodation, and liaising with service providers.
• Coordinate payments and purchases as requested, working closely with the CEO’s personal banker when necessary.
• Handle all incoming and outgoing correspondence, ensuring proper filing, printing, and document management.
• Assist in the preparation of reports and presentations for internal and external stakeholders.

Minimum Qualifications:

• At least 3 years of experience as a Personal Assistant to a CEO or senior executive.
• Matric and a relevant qualification in Business Administration or a related field is advantageous.
• Proficiency in MS Office, particularly MS Outlook, and familiarity with office productivity tools.
• Advanced skills in MS Teams, Zoom, JIRA, and the ability to quickly learn new software and systems.

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JOB RESPONSIBILITIES:

• Learning and Support: Assist senior analysts in planning efforts, ensuring alignment with organizational objectives.
• Stakeholder Assistance: Support stakeholder engagement by assisting in gathering requirements and documenting expectations.
• Solution Assistance: Help create detailed requirements and specifications for business solutions under the guidance of senior analysts.
• Research Support: Conduct basic research and analysis to identify key metrics and improvement opportunities, with guidance from senior team members.
• Process Assistance: Assist in documenting and implementing processes and procedures to enhance efficiency and effectiveness, under supervision.
• Agile Exposure: Learn about Agile methodologies and how they are applied in business analysis.
• Business Plan Support: Assist in the development and execution of business plans by providing support in data gathering and documentation.

QUALIFICATIONS AND EXPERIENCE:

• Matric
• Degree/Diploma in Information Technology/Information Systems, or a related field advantageous
• Minimum 3 years of experience as a Junior Business Analyst
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint).
• Prior experience within the financial services industry advantageous
• Experience managing multiple projects and operational requests, with a strong understanding of Agile and/or waterfall methodologies
• Proficiency in tools such as JIRA, Microsoft Suites (VISIO), and Confluence
• Knowledge of BABOK (Business Analysis Body of Knowledge) and its application

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Key Responsibilities:

• Call businesses to market mobile and data telcom products 
• Drive business growth by hunting for new business while expanding and nurturing your current client base 
• Plan your own schedule to ensure required KPIS and deadlines are met
• Showcase your negotiation, presentation and reporting skills

What You’ll Need:

• Matric (Grade 12)
• Minimum 2 years telesales experience, specializing in B2B mobile and data sales
• Prior account management experience with a proven track record of meeting and exceeding targets 
• Proficiency in MS Office, specifically Excel and PowerPoint
• Strong communication, presentation, and negotiation skills
• Clear criminal record

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JOB RESPONSIBILITIES:

• Lead & Drive Performance: Propel your team to achieve monthly KPIs and targets.
• Track & Communicate Results: Keep everyone informed of sales goals and achievements.
• Develop & Train: Identify areas for improvement and deliver effective training and coaching.
• Manage Attendance & Engagement: Improve team commitment and performance.
• Retain Top Talent: Implement wellness and engagement initiatives to minimize attrition.
• Motivate & Inspire: Keep your team energized and striving for success.
• Support Disciplinary Actions: Handle misconduct matters, issue corrective documents, and chair hearings.
• Foster Open Communication: Maintain constant interaction with your team members.
• Assess & Implement Interventions: Observe and measure performance, then act accordingly.
• Support Sales Stages: Guide your team through sales processes and assist with client escalations.
• Report: Provide detailed weekly/daily reports to key stakeholders
• Develop Your Team: Use motivation, counselling, and education to build product knowledge.
• Forecast Sales: Provide accurate sales predictions.
• Resolve Complaints: Handle and resolve customer issues efficiently.
• Devise Strategies: Create sales techniques that boost performance.
• Collaborate: Work with other departments to ensure sales team success

MINIMUM REQUIREMENTS:

• Matric essential
• Must have at least 18 months experience as a Telesales team leader within a telecommunications call centre environment.
• Proven track record of leading successful teams
• Sound understanding of B2B sales within the telecommunications sector is preferred.

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MINIMUM REQUIREMENTS:

• Matric
• 1 year lead generation experience with 1 year telesales experience within a telecommunications environment
• Experience with CRM software and sales tools required

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Key Responsibilities:

• Process Improvement: Continuously review, recommend, and document sales processes to enhance effectiveness and achieve targets.
• Sales Optimization: Collaborate with Sales Leaders to identify campaign gaps, optimize reports, recommend systems, and provide feedback through call monitoring.
• POC Management: Assist with POC launches, provide feedback and stats, suggest improvements, and collaborate with relevant departments.
• Reporting & Analysis: Act as a bridge between sales and support teams, ensure accurate and timely reporting, analyze sales and dialler stats, and recommend improvements.
• Business Operations Support: Focus on accurate reporting, automation of manual tasks, and analytical insights to boost productivity.

Minimum Requirements:

• Matric
• 2-3 years' experience in a Sales Operations, Sales Enablement, or Data Analyst role within a call centre environment
• Solid understanding of sales processes and procedures.
• Proficient in MS Office with advanced Excel skills (Formulas, Pivot Tables, VLOOKUP, etc.).
• Experience using reporting tools to generate and analyze reports.
• Experience with Vici Dial is advantageous.