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  • Posted: Apr 23, 2025
    Deadline: Not specified
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  • Welcome to GBS, your gateway to excellence in the South African financial services industry. Established in 2010, GBS stands as a beacon of innovation, performance and enduring customer satisfaction.
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    Personal Assistant (Remote )

    Key Responsibilities:

    • Provide comprehensive administrative support to the Group CEO
    • Efficiently manage and coordinate daily schedules, meetings, and appointments for the Group CEO.
    • Arrange personal appointments for the CEO and family members, including medical visits.
    • Organize both local and international travel arrangements, including flight bookings, accommodation, and liaising with service providers.
    • Coordinate payments and purchases as requested, working closely with the CEO’s personal banker when necessary.
    • Handle all incoming and outgoing correspondence, ensuring proper filing, printing, and document management.
    • Assist in the preparation of reports and presentations for internal and external stakeholders.

    Minimum Qualifications:

    • At least 3 years of experience as a Personal Assistant to a CEO or senior executive.
    • Matric and a relevant qualification in Business Administration or a related field is advantageous.
    • Proficiency in MS Office, particularly MS Outlook, and familiarity with office productivity tools.
    • Advanced skills in MS Teams, Zoom, JIRA, and the ability to quickly learn new software and systems.

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    Junior Business Analyst

    JOB RESPONSIBILITIES:

    • Learning and Support: Assist senior analysts in planning efforts, ensuring alignment with organizational objectives.
    • Stakeholder Assistance: Support stakeholder engagement by assisting in gathering requirements and documenting expectations.
    • Solution Assistance: Help create detailed requirements and specifications for business solutions under the guidance of senior analysts.
    • Research Support: Conduct basic research and analysis to identify key metrics and improvement opportunities, with guidance from senior team members.
    • Process Assistance: Assist in documenting and implementing processes and procedures to enhance efficiency and effectiveness, under supervision.
    • Agile Exposure: Learn about Agile methodologies and how they are applied in business analysis.
    • Business Plan Support: Assist in the development and execution of business plans by providing support in data gathering and documentation.

    QUALIFICATIONS AND EXPERIENCE:

    • Matric
    • Degree/Diploma in Information Technology/Information Systems, or a related field advantageous
    • Minimum 3 years of experience as a Junior Business Analyst
    • Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint).
    • Prior experience within the financial services industry advantageous
    • Experience managing multiple projects and operational requests, with a strong understanding of Agile and/or waterfall methodologies
    • Proficiency in tools such as JIRA, Microsoft Suites (VISIO), and Confluence
    • Knowledge of BABOK (Business Analysis Body of Knowledge) and its application

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    B2B Telecoms Specialists

    Key Responsibilities:

    • Call businesses to market mobile and data telcom products 
    • Drive business growth by hunting for new business while expanding and nurturing your current client base 
    • Plan your own schedule to ensure required KPIS and deadlines are met
    • Showcase your negotiation, presentation and reporting skills

    What You’ll Need:

    • Matric (Grade 12)
    • Minimum 2 years telesales experience, specializing in B2B mobile and data sales
    • Prior account management experience with a proven track record of meeting and exceeding targets 
    • Proficiency in MS Office, specifically Excel and PowerPoint
    • Strong communication, presentation, and negotiation skills
    • Clear criminal record

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    Telesales Team Leader

    JOB RESPONSIBILITIES:

    • Lead & Drive Performance: Propel your team to achieve monthly KPIs and targets.
    • Track & Communicate Results: Keep everyone informed of sales goals and achievements.
    • Develop & Train: Identify areas for improvement and deliver effective training and coaching.
    • Manage Attendance & Engagement: Improve team commitment and performance.
    • Retain Top Talent: Implement wellness and engagement initiatives to minimize attrition.
    • Motivate & Inspire: Keep your team energized and striving for success.
    • Support Disciplinary Actions: Handle misconduct matters, issue corrective documents, and chair hearings.
    • Foster Open Communication: Maintain constant interaction with your team members.
    • Assess & Implement Interventions: Observe and measure performance, then act accordingly.
    • Support Sales Stages: Guide your team through sales processes and assist with client escalations.
    • Report: Provide detailed weekly/daily reports to key stakeholders
    • Develop Your Team: Use motivation, counselling, and education to build product knowledge.
    • Forecast Sales: Provide accurate sales predictions.
    • Resolve Complaints: Handle and resolve customer issues efficiently.
    • Devise Strategies: Create sales techniques that boost performance.
    • Collaborate: Work with other departments to ensure sales team success

    MINIMUM REQUIREMENTS:

    • Matric essential
    • Must have at least 18 months experience as a Telesales team leader within a telecommunications call centre environment.
    • Proven track record of leading successful teams
    • Sound understanding of B2B sales within the telecommunications sector is preferred.

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    Lead Generator

    MINIMUM REQUIREMENTS:

    • Matric
    • 1 year lead generation experience with 1 year telesales experience within a telecommunications environment
    • Experience with CRM software and sales tools required

    go to method of application »

    Sales Analyst (Call Centre)

    Key Responsibilities:

    • Process Improvement: Continuously review, recommend, and document sales processes to enhance effectiveness and achieve targets.
    • Sales Optimization: Collaborate with Sales Leaders to identify campaign gaps, optimize reports, recommend systems, and provide feedback through call monitoring.
    • POC Management: Assist with POC launches, provide feedback and stats, suggest improvements, and collaborate with relevant departments.
    • Reporting & Analysis: Act as a bridge between sales and support teams, ensure accurate and timely reporting, analyze sales and dialler stats, and recommend improvements.
    • Business Operations Support: Focus on accurate reporting, automation of manual tasks, and analytical insights to boost productivity.

    Minimum Requirements:

    • Matric
    • 2-3 years' experience in a Sales Operations, Sales Enablement, or Data Analyst role within a call centre environment
    • Solid understanding of sales processes and procedures.
    • Proficient in MS Office with advanced Excel skills (Formulas, Pivot Tables, VLOOKUP, etc.).
    • Experience using reporting tools to generate and analyze reports.
    • Experience with Vici Dial is advantageous.

    Method of Application

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