HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding middle-income market in southern Africa through mail order (cat...
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Job Description
- homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
- The Showroom Manager is accountable for the overall performance and day-to-day management of a homechoice showroom. This role ensures the delivery of sales targets, high operational standards, exceptional customer experience, effective people leadership, and strong financial and stock controls in line with homechoice policies and values.
What you will love doing in this role
Sales & Commercial Performance
- Drive showroom sales performance against agreed targets, budgets, growth objectives, and comparable store performance.
- Lead daily performance discussions and morning huddles, setting clear sales priorities and daily targets.
- Monitor hourly, daily, weekly, and monthly individual and team performance.
- Coach the team to improve conversion, upselling, cross-selling, average basket value, and acquisition.
- Ensure calling lists are actioned daily to manage cancellations and returns in line with business thresholds.
- Monitor new account performance, pass rates, processed accounts, and average spend, implementing corrective action where required.
- Ensure full execution of monthly promotions, online deals, activations, and campaigns to maximize sales opportunities.
- Attend merchandising and promotional briefings and ensure correct in-store implementation, sign-off, and feedback submission.
Customer Experience
- Deliver a consistent, high-quality customer experience aligned to the homechoice brand promise.
- Ensure customers are informed of promotions, product features, ordering processes, delivery expectations, and after-sales support.
- Manage customer escalations professionally and timeously via approved internal channels.
- Ensure sufficient staffing, visibility, and engagement on the sales floor, particularly during peak trading periods.
People Leadership & Workforce Management
- Lead, motivate, and inspire a diverse showroom team to achieve individual and collective targets.
- Allocate clear performance expectations and monitor achievement against targets.
- Optimize staff scheduling and workforce planning to support peak trading periods and training requirements.
- Ensure leave, attendance, and schedules are managed and captured accurately on approved systems.
- Build capability through coaching, one-on-one engagement, and regular performance feedback.
- Recognize, reward, and address performance appropriately in line with company guidelines.
Training & Development
- Ensure all new employees’ complete induction, policy training, and required signoffs.
- Actively participate in and support all required training interventions, including in-store and formal programmes.
- Ensure training registers, confirmations, and feedback are completed and submitted timeously.
- Ensure staff schedules support attendance at required training and development initiatives.
- Conduct follow-up coaching and sign-off to embed learning and address skills gaps.
Operational Excellence & Store Standards
- Maintain high standards of visual merchandising, housekeeping, and showroom presentation always.
- Ensure promotions and visual changes are implemented accurately and signed off as required.
- Conduct daily floor walks to identify risks, gaps, and non-compliance, addressing these immediately.
- Implement and track action plans arising from store visits, audits, and performance reviews.
- Ensure all policies, procedures, and operational standards are adhered to and acknowledged by staff.
Financial Management & Expense Control
- Manage controllable expenses within approved budgets.
- Ensure accurate reconciliation and submission of expense documentation within required timeframes.
- Oversee cash handling, float management, reconciliations, and discrepancy management in line with policy.
- Investigate, manage, and escalate variances and discrepancies timeously.
Stock Management & Shrinkage Control
- Ensure compliance with all receiving storage, scanning, and stock movement processes.
- Monitor parcel tracking, ageing stock, collections, and follow-ups to prevent returns and losses.
- Ensure accurate weekly stock file updates and timeous movement of obsolete or liquidation stock.
- Maintain organized stockrooms in line with layout and identification standards to prevent damage.
- Manage floor, supplier, and delivery damages in line with approved processes.
- Prepare for and manage stock takes, ensuring accuracy, readiness, and shrinkage targets are achieved.
Compliance, Governance & Systems
- Ensure all employees are compliant with system access requirements and mandatory training prior to access being granted.
- Maintain accurate records, documentation, and signoffs required for audit and governance purposes.
- Ensure maintenance issues are logged and followed up via approved internal systems.
- Act as a role model for ethical conduct, accountability, and adherence to governance standards.
What you’ll need to do this role
- Minimum of 5 years’ experience in a retail, sales-driven environment.
- Minimum of 5 years’ experience leading and managing teams.
- Proven ability to manage performance, expenses, shrinkage, and customer service.
- Matric (Grade 12) or equivalent.
- A tertiary qualification in Retail, Sales, or Marketing.
- Strong computer literacy and experience using retail systems and MS Office.
- Strong communication, leadership, and interpersonal skills.
- Ability to work shifts, weekends, and public holidays.
- Clear credit and criminal record.
What we will love about you
- Customer-focused with a strong commercial mindset.
- Ethical, accountable, and professional in all interactions.
- Strong planning, organisational, and problem-solving skills.
- Resilient and able to perform under pressure in a fast-paced environment.
- Inclusive leader who values teamwork and collaboration.
Behaviors we love
Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
Closing Date 18 September 2026
go to method of application »
Job Description
- homechoice is a leading South African homeware retailer. For 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
What you will love doing in this role
- You love insight-led solutions and analyse sales and other metrics to create realistic sales and buy plans that will delight our customers who are looking for quality and value.
- You love wowing customers and are always looking for sales opportunities to create products and offers that meet their needs and expectations.
- You love playing as a team and working with buyers to deliver products that are aligned with category strategies and meet price point, sales and margin targets.
- You love exploring opportunities and with your ‘trader’ mentality forecasts and reproject sales, margin and stock to maximise sales and profitability.
- You love taking accountability and dealing with our suppliers, maintaining beneficial relationships according to strict SLAs.
- You love delivering on your promises and work closely and effectively with teams across the business to deliver on big ideas that align with our DNA and delight our customers.
What you’ll need to do this role
- Bachelor’s degree (Business Science/BCom/BSc)
- 3-5 years of retail experience (e-commerce is preferable but not a requirement)
- Competency in MS Office packages, particularly Excel
What we will love about you
- We love your strong analytical, numeracy and problem-solving skills
- We love your entrepreneurial and innovative mindset
- We love your ability to build long-lasting supplier (internal and external) relationships
- We love your digital fluency and understanding of the online retail world and how this drives sales
- We love that you put our customers as the heart of everything when you source and design products
Behaviors we love
Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Job Description
- homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
- The Store Supervisor supports the Showroom Manager in delivering strong sales performance, operational excellence, and compliance within the showroom. The role focuses on day-to-day execution, administration, internal controls, and supervision of frontline activities to ensure policies, procedures, and standards are consistently applied.
What you will love doing in this role
Sales Support & Showroom Productivity
- Support the Showroom Manager in driving sales performance and showroom productivity.
- Ensure daily sales activities are executed in line with targets and promotional priorities.
- Monitor floor activity to ensure staff visibility, engagement, and adherence to selling standards.
- Assist in the execution of promotions, campaigns, and product changes as instructed.
Operational Execution & Internal Controls
- Coordinate and manage administrative procedures and operational processes in line with policies, SOPs, and legal requirements.
- Ensure showroom processes (inventory, receiving, frontline operations, and administration) are followed consistently.
- Conduct routine checks to identify risks, non-compliance, or process gaps and escalate to the Showroom Manager.
- Support the implementation and tracking of corrective action plans.
Stock Management
- Support efficient stock control to ensure the right stock is available at the right time.
- Oversee daily receiving, scanning, storage, and movement of stock in line with procedures.
- Conduct and support cycle counts, stock counts, and stocktakes as required.
- Monitor and report stock variances, damages, and risks timeously.
- Ensure stockrooms are organised, clearly labelled, and maintained to company standards.
Cash Handling & Risk Control
- Ensure cash handling procedures are executed accurately, including counting, reconciliation, and safe management.
- Assist with monitoring cash flow between POS, safes, and banking processes.
- Investigate and report cash discrepancies, counterfeit risks, and variances to the Showroom Manager.
- Support actions to reduce cash exposure and mitigate security risks.
People Supervision & Training Support
- Supervise daily activities of showroom staff, ensuring adherence to policies and procedures.
- Support onboarding and induction by ensuring documentation, training attendance, and sign-offs are completed.
- Reinforce training on internal controls, operational standards, and risk awareness.
- Provide guidance and on-the-job coaching to improve efficiency and compliance.
Reporting & Administration
- Compile and submit accurate operational, stock, and compliance reports as required.
- Maintain accurate records and documentation to support audits and governance reviews.
- Escalate operational issues, risks, or trends timeously to the Showroom Manager.
Health, Safety & Compliance
- Ensure compliance with health and safety regulations and company standards.
- Conduct routine checks to identify hazards or risks and escalate appropriately.
- Promote a safe, compliant, and disciplined working environment.
What you’ll need to do this role
- Minimum of 5 years’ experience in a retail environment.
- Minimum of 3 years in retail administration or operations.
- Grade 12 / Matric / NQF Level 4 (minimum requirement).
- Strong understanding of stock, cash handling, and internal control processes.
- Strong computer literacy and ability to work on retail and reporting systems.
What we will love about you
- Strong attention to detail with a compliance-focused mindset.
- Organized, disciplined, and process driven.
- Confident communicator with the ability to escalate issues appropriately.
- Ability to work independently while supporting a broader team.
- Resilient, adaptable, and able to operate in a fast-paced retail environment.
- Clear credit and criminal record.
Behaviors we love
Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
Closing Date 18 September 2026
go to method of application »
Job Description
- homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
- The Sales Associate is responsible for delivering an exceptional in-showroom customer experience by converting customer visits into sales through effective product demonstration, needs analysis, and accurate order processing.
- The role focuses on frontline sales execution, customer service, administration, and adherence to operational standards, supporting the Store Supervisor and Showroom Manager in achieving sales and service outcomes.
What you will love doing in this role
Sales Execution & Conversion
- Actively engage customers on the showroom floor to understand their needs and convert interactions into sales.
- Demonstrate products effectively, clearly communicating features, benefits, pricing, and promotional offers aligned to the current catalogue.
- Achieve individual sales targets, conversion rates, and productivity expectations.
- Support acquisition activities, including account openings and order processing.
Customer Experience
- Deliver a consistently positive, professional, and customer-focused sales experience.
- Guide customers through the full customer journey, including product selection, ordering, payments, and after-sales processes.
- Resolve basic customer queries and escalate complex issues to the Store Supervisor or Showroom Manager.
- Build customer trust through accurate information, ethical selling, and clear expectation setting.
Product Knowledge & Pricing Accuracy
- Maintain strong knowledge of products, categories, pricing, and promotions.
- Ensure all selling and quoting is accurate and aligned to approved catalogues and systems.
- Stay informed of product updates, promotions, and sales initiatives.
Administration & Order Processing
- Capture customer orders, documentation, payments, refunds, and credits accurately and timeously.
- Ensure all required customer documentation is complete and compliant.
- Maintain accurate records and system entries to support reporting and audits.
Stock Handling & Showroom Standards
- Support basic stock handling activities, including receiving assistance, stock movement, and floor replenishment.
- Ensure products are handled with care to prevent damages.
- Maintain high standards of housekeeping, visual presentation, and merchandising on the sales floor.
- Follow stock control procedures and report discrepancies or risks.
Compliance, Quality & Risk Awareness
- Adhere to all policies, procedures, quality standards, and internal controls.
- Follow cash handling procedures when processing payments, refunds, or credits.
- Participate in required training, inductions, and policy sign-offs.
- Escalate risks, errors, or non-compliance to the Store Supervisor.
Teamwork & Performance Support
- Work collaboratively with team members to achieve showroom targets.
- Support promotions, campaigns, and activations as instructed.
- Be flexible in supporting operational requirements, including shifts, weekends, and public holidays.
What you’ll need to do this role
- Grade 12 / Matric (minimum requirement).
- Minimum 1 years’ retail sales experience.
- Customer-facing sales experience within a target-driven environment.
- Availability to work shifts, weekends, and public holidays.
- Homewares retail experience (advantageous).
- Clear credit and criminal record.
What we will love about you
- Customer-focused with a strong service mindset.
- Persuasive, confident, and professional communicator.
- Detail-oriented with a focus on accuracy and quality.
- Resilient, adaptable, and able to work in a fast-paced environment.
Behaviors we love
Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
Closing Date 18 September 2026
go to method of application »
Job Description
- homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
- The Sales Associate is responsible for delivering an exceptional in-showroom customer experience by converting customer visits into sales through effective product demonstration, needs analysis, and accurate order processing.
- The role focuses on frontline sales execution, customer service, administration, and adherence to operational standards, supporting the Store Supervisor and Showroom Manager in achieving sales and service outcomes.
What you will love doing in this role
Sales Execution & Conversion
- Actively engage customers on the showroom floor to understand their needs and convert interactions into sales.
- Demonstrate products effectively, clearly communicating features, benefits, pricing, and promotional offers aligned to the current catalogue.
- Achieve individual sales targets, conversion rates, and productivity expectations.
- Support acquisition activities, including account openings and order processing.
Customer Experience
- Deliver a consistently positive, professional, and customer-focused sales experience.
- Guide customers through the full customer journey, including product selection, ordering, payments, and after-sales processes.
- Resolve basic customer queries and escalate complex issues to the Store Supervisor or Showroom Manager.
- Build customer trust through accurate information, ethical selling, and clear expectation setting.
Product Knowledge & Pricing Accuracy
- Maintain strong knowledge of products, categories, pricing, and promotions.
- Ensure all selling and quoting is accurate and aligned to approved catalogues and systems.
- Stay informed of product updates, promotions, and sales initiatives.
Administration & Order Processing
- Capture customer orders, documentation, payments, refunds, and credits accurately and timeously.
- Ensure all required customer documentation is complete and compliant.
- Maintain accurate records and system entries to support reporting and audits.
Stock Handling & Showroom Standards
- Support basic stock handling activities, including receiving assistance, stock movement, and floor replenishment.
- Ensure products are handled with care to prevent damages.
- Maintain high standards of housekeeping, visual presentation, and merchandising on the sales floor.
- Follow stock control procedures and report discrepancies or risks.
Compliance, Quality & Risk Awareness
- Adhere to all policies, procedures, quality standards, and internal controls.
- Follow cash handling procedures when processing payments, refunds, or credits.
- Participate in required training, inductions, and policy sign-offs.
- Escalate risks, errors, or non-compliance to the Store Supervisor.
Teamwork & Performance Support
- Work collaboratively with team members to achieve showroom targets.
- Support promotions, campaigns, and activations as instructed.
- Be flexible in supporting operational requirements, including shifts, weekends, and public holidays.
What you’ll need to do this role
- Grade 12 / Matric (minimum requirement).
- Minimum 1 years’ retail sales experience.
- Customer-facing sales experience within a target-driven environment.
- Availability to work shifts, weekends, and public holidays.
- Homewares retail experience (advantageous).
- Clear credit and criminal record.
What we will love about you
- Customer-focused with a strong service mindset.
- Persuasive, confident, and professional communicator.
- Detail-oriented with a focus on accuracy and quality.
- Resilient, adaptable, and able to work in a fast-paced environment.
Behaviors we love
Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
Closing Date 18 September 2026
go to method of application »
Job Description
- homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
- The Store Supervisor supports the Showroom Manager in delivering strong sales performance, operational excellence, and compliance within the showroom. The role focuses on day-to-day execution, administration, internal controls, and supervision of frontline activities to ensure policies, procedures, and standards are consistently applied.
What you will love doing in this role
Sales Support & Showroom Productivity
- Support the Showroom Manager in driving sales performance and showroom productivity.
- Ensure daily sales activities are executed in line with targets and promotional priorities.
- Monitor floor activity to ensure staff visibility, engagement, and adherence to selling standards.
- Assist in the execution of promotions, campaigns, and product changes as instructed.
Operational Execution & Internal Controls
- Coordinate and manage administrative procedures and operational processes in line with policies, SOPs, and legal requirements.
- Ensure showroom processes (inventory, receiving, frontline operations, and administration) are followed consistently.
- Conduct routine checks to identify risks, non-compliance, or process gaps and escalate to the Showroom Manager.
- Support the implementation and tracking of corrective action plans.
Stock Management
- Support efficient stock control to ensure the right stock is available at the right time.
- Oversee daily receiving, scanning, storage, and movement of stock in line with procedures.
- Conduct and support cycle counts, stock counts, and stocktakes as required.
- Monitor and report stock variances, damages, and risks timeously.
- Ensure stockrooms are organised, clearly labelled, and maintained to company standards.
Cash Handling & Risk Control
- Ensure cash handling procedures are executed accurately, including counting, reconciliation, and safe management.
- Assist with monitoring cash flow between POS, safes, and banking processes.
- Investigate and report cash discrepancies, counterfeit risks, and variances to the Showroom Manager.
- Support actions to reduce cash exposure and mitigate security risks.
People Supervision & Training Support
- Supervise daily activities of showroom staff, ensuring adherence to policies and procedures.
- Support onboarding and induction by ensuring documentation, training attendance, and sign-offs are completed.
- Reinforce training on internal controls, operational standards, and risk awareness.
- Provide guidance and on-the-job coaching to improve efficiency and compliance.
Reporting & Administration
- Compile and submit accurate operational, stock, and compliance reports as required.
- Maintain accurate records and documentation to support audits and governance reviews.
- Escalate operational issues, risks, or trends timeously to the Showroom Manager.
Health, Safety & Compliance
- Ensure compliance with health and safety regulations and company standards.
- Conduct routine checks to identify hazards or risks and escalate appropriately.
- Promote a safe, compliant, and disciplined working environment.
What you’ll need to do this role
- Minimum of 5 years’ experience in a retail environment.
- Minimum of 3 years in retail administration or operations.
- Grade 12 / Matric / NQF Level 4 (minimum requirement).
- Strong understanding of stock, cash handling, and internal control processes.
- Strong computer literacy and ability to work on retail and reporting systems.
What we will love about you
- Strong attention to detail with a compliance-focused mindset.
- Organized, disciplined, and process driven.
- Confident communicator with the ability to escalate issues appropriately.
- Ability to work independently while supporting a broader team.
- Resilient, adaptable, and able to operate in a fast-paced retail environment.
- Clear credit and criminal record.
Behaviors we love
Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
Closing Date 18 September 2026
go to method of application »
Job Description
- homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
- The Sales Associate is responsible for delivering an exceptional in-showroom customer experience by converting customer visits into sales through effective product demonstration, needs analysis, and accurate order processing.
- The role focuses on frontline sales execution, customer service, administration, and adherence to operational standards, supporting the Store Supervisor and Showroom Manager in achieving sales and service outcomes.
What you will love doing in this role
Sales Execution & Conversion
- Actively engage customers on the showroom floor to understand their needs and convert interactions into sales.
- Demonstrate products effectively, clearly communicating features, benefits, pricing, and promotional offers aligned to the current catalogue.
- Achieve individual sales targets, conversion rates, and productivity expectations.
- Support acquisition activities, including account openings and order processing.
Customer Experience
- Deliver a consistently positive, professional, and customer-focused sales experience.
- Guide customers through the full customer journey, including product selection, ordering, payments, and after-sales processes.
- Resolve basic customer queries and escalate complex issues to the Store Supervisor or Showroom Manager.
- Build customer trust through accurate information, ethical selling, and clear expectation setting.
Product Knowledge & Pricing Accuracy
- Maintain strong knowledge of products, categories, pricing, and promotions.
- Ensure all selling and quoting is accurate and aligned to approved catalogues and systems.
- Stay informed of product updates, promotions, and sales initiatives.
Administration & Order Processing
- Capture customer orders, documentation, payments, refunds, and credits accurately and timeously.
- Ensure all required customer documentation is complete and compliant.
- Maintain accurate records and system entries to support reporting and audits.
Stock Handling & Showroom Standards
- Support basic stock handling activities, including receiving assistance, stock movement, and floor replenishment.
- Ensure products are handled with care to prevent damages.
- Maintain high standards of housekeeping, visual presentation, and merchandising on the sales floor.
- Follow stock control procedures and report discrepancies or risks.
Compliance, Quality & Risk Awareness
- Adhere to all policies, procedures, quality standards, and internal controls.
- Follow cash handling procedures when processing payments, refunds, or credits.
- Participate in required training, inductions, and policy sign-offs.
- Escalate risks, errors, or non-compliance to the Store Supervisor.
Teamwork & Performance Support
- Work collaboratively with team members to achieve showroom targets.
- Support promotions, campaigns, and activations as instructed.
- Be flexible in supporting operational requirements, including shifts, weekends, and public holidays.
What you’ll need to do this role
- Grade 12 / Matric (minimum requirement).
- Minimum 1 years’ retail sales experience.
- Customer-facing sales experience within a target-driven environment.
- Availability to work shifts, weekends, and public holidays.
- Homewares retail experience (advantageous).
- Clear credit and criminal record.
What we will love about you
- Customer-focused with a strong service mindset.
- Persuasive, confident, and professional communicator.
- Detail-oriented with a focus on accuracy and quality.
- Resilient, adaptable, and able to work in a fast-paced environment.
Behaviors we love
Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
Closing Date 18 September 2026
Method of Application
Use the link(s) below to apply on company website.
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