Current Vacancies at IMasFinance

Job Purpose

• Effective marketing of life assurance and funeral products within the East London area. 

Job Outputs:

• Selling of life assurance and funeral policies
• Conducting clients needs analysis
• Following up on leads 
• Servicing new and existing members
• Quality control of new business

Qualifications and Experience

• Matric/Grade 12
• FAIS credits on NQF level 4 as per FSCA legislative requirements
• RE5 as per FSCA legislative requirements
• 1 year proven sales experience, preferably in the Financial Services Industry

Knowledge and Skills

• Computer literate (MS Office)
• Attention to detail
• Negotiation skills
• Excellent communication skills
• Interpersonal skills

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Job Purpose:

• Conduct pro-active pre-legal debt collection and administration activities to make debt repayment arrangements with members for accounts in arrears or where members are in default of contractual arrangements.  Relationship building with internal and external stakeholders.

 Job Outputs: 

• Sound relationships with external parties
• Sound relationships with internal parties
• Verify and update the database with correct client information
• Receive and analyse queries
• Identify and negotiate appropriate action within delegation of authority
• Follow up on payment arrangements not kept
• Communicate payment demands, arrangements and consequences
• Arrears collections on Iemas loan products including unsecured loans •
• Member account maintenance
• Section 129 process Management (Issue, Posting, Sheriff, Follow ups)
• Prepare Payments requests of various accounts

Qualifications:

• Grade 12 with Mathematics and Accounting
• Call Centre qualification is an advantage
• Credit Management or Debt Collection qualification is an advantage.

Experience:

• 2 years’ call centre experience (inbound and/or outbound)
• 2 years’ debt collection experience

 Knowledge and Skills:

• Listening skills
• Communication skills
• Multi-lingual including English
• Excellent communication skills
• Assertiveness and negotiation skills
• Code 8 drivers’ license
• Computer literate (MS office & Excel)
• Sound knowledge of the applicable debt collection and legal proceed

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Job Purpose:

To effectively supervise and coordinate activities in the Legal Collections and Debt Recovery Administrative A Department. To assist with the development and implementation of a debt collection strategy for active legal accounts and written off accounts  outsourced to independent external debt collectors and internal Debt Recovery Administrative Agents

 Job Outputs: 

• Monitor agents' performance and productivity.
• Ensure an effective debt collection operational plan is developed, approved, documented, communicated, and implemented. Workload assigned to Collection Agents according to degree and amount of delinquency.
• Ensure that accounts written off are handed over to external debt collectors as per policy.
• Manage Legal documents for secured loans to obtain cancellation of contract and return of asset, with warrant of delivery as per service level agreements.
• Legal Collection processes comply with the requirements of the National Credit Act and Debt Collectors Act or high court or magistrate courts act.
• Relationships with external debt collectors and appointed attorneys are established (Ext)
• Reduction of legal capital at risk within our attorney’s control
• Monitor payment allocation of direct bank deposits received from attorneys. Members and EDC’s
• Effective processing write offs as per policy.
• Plan and implement collection campaigns to increase off balance sheet recoveries and active portfolio.
• Validate motivations for accuracy before escalation for reduced settlements.
• Monitor updating of collection systems by internal staff and external service providers with legal status, collection status and document uploads.
• Monitor and report on attorney portfolio performance
• Retract and relocate case files from non-performing attorneys.
• Monitor and report on off balance sheet recoveries for attorney post judgment.
• Identify continuous improvement initiatives to reduce capital at risk and increase collections.
• Motivate opposition defended matters in line with delegation of authority.
• Prepare response to escalated complaints received from members or regulatory bodies.
• Assist with establishment of a panel of external debt collectors to assist with the legal collections process.
• Ensure that fees are prepared and authorized in accordance to the Delegation of Authority and service level agreements.
• Annual renewal of SLA’s
• Abandoned inbound call rate of less than 25% is achieved.
• Report on inbound and outbound call volumes
• Ensure 80% average staffing at all times.
• Debit order, debi check, Owzo monitoring and reporting.
• Approve ad hoc debt arrangements in line with service level agreements.
• Liaise and communicate relevant information in writing and verbally to the collections business unit and Extenal attorneys or EDC’s.
• Expedite summons, judgment and warrants on off balance portfolio.
• Improved capability for the recovery of amounts written-off as irrecoverable.               
• Maintain internal and external relationships including members, colleagues, and management.
• Supervise activities of legal Collection Department and Debt Recovery Administrative Department Create a high-performance culture.
• Manage team's performance.
• Training and development of team members
• Manage attorneys’ performance in line with SLA and yearly targets.
• Prepare and analyse productivity reports, identify trends and issues, and provide appropriate status updates to senior management.
• Provide input to the department’s budget.
• Ensure timeous payment of attorneys and EDCs with proper controls in the approval process

Qualifications:

• Grade 12 with Mathematics and Accounting
• Diploma in Credit Management / Finance/ Strategic Management or related
• Credit Management or Debt Collection qualification is an advantage.
• Valid driver’s licence (essential/minimum

Experience:

• 2 years’ operational experience Debt collection experience
• 2 years’ operational experience In a Banking/ Financial environment2 years Team / project leader / supervisor in Debt collection experience
• 2 years operational experience in legal collections process

 Knowledge and Skills:

• NCA and Relevant Legislative knowledge, Financial Acumen Communication skills
  Analytical, Interpersonal, Communication, Negotiation and Proficiency in MS Office applications, Excellent communication skills
• Assertiveness and negotiation skills
• Code 8 drivers’ license (Manual)
• Computer literate (MS office & Excel)
• Sound knowledge of the applicable debt collection and legal proceed.
• Highly organized and detail oriented; ability to work in a fast-paced, deadline-driven environment required.
• People management and development skills

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Job Purpose:

• We are looking for vibrant, well-spoken and target driven individuals who are passionate about delivering superior customer service, to sell Short term Insurance products to existing and potential members. We offer a fixed cost to company as well as a lucrative monthly commission module. 

Job Outputs:

• Timeous follow up on leads
• Delivering quotes and sales via an outbound process
• Quote existing and new members
• Convert quotations to sales, in line with the minimum monthly targets
• Contact potential members and underwrite policies

Qualifications:

• Matric/Grade 12 
• RE 5 certificate
• FAIS credits on NQF level 4, as legislatively required

Experience:

• Minimum 1 year outbound Telesales experience
• Minimum 6 months’ Short-term insurance experience

Knowledge and Skills:

• Attention to detail
• Self-motivated
• Quality orientated
• Target driven
• Enthusiastic and passionate
• Adaptable
• Integrity
• Time management
• Ability to work under pressure
• Interpersonal and communication skills
• Selling and negotiation skills
• Customer service oriented

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Job Purpose

• To provide exceptional customer service and ensure high levels of customer satisfaction, retention and loyalty by handling all administrative functions on an existing member's profile and by providing accurate advice regarding risk and cover.

Job Outputs:

• Policy administration
• Upselling on existing business
• Claims support and administration
• Retention of policies and customers

Qualifications and Experience

• Grade 12
• FAIS credits on NQF level 4, as per FSCA legislative requirements
• RE5 (Representative)
• 2 years proven Short term Insurance Underwriting experience

Knowledge and Skills

• Computer literate (MS Office)
• Attention to detail
• Customer Service skills
• Excellent communication skills
• Interpersonal skills
• Negotiation skills

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Job Outputs:

• Design, build, and maintain efficient, reusable, and reliable code using Microsoft Dynamics  and C# languages.
• Documentation of systems built and maintenance of documentation.
• Producing database SQL code and maintaining.
• Upgrading, configuring and debugging existing systems.
• Providing technical support for web and desktop applications.
• Build and maintain new software systems using mathematical models and scientific analysis to predict outcomes and measure design consequences.
• Translate application storyboards and use cases into functional applications.
• Build high-quality scalable and predictable web applications and maintain internal and external facing web applications.
• Identify bottlenecks and bugs, and devise solutions to these problems.
• Assist in maintaining code quality, organisation, and automation.

Qualifications:

• Grade 12
• Bachelor’s degree in computer science, Engineering, or a related field

Experience:

• Four years of development using a major modern programming language
• Experience using relational databases like MS SQL Server, PostgreSQL
• CSS, HTML and JavaScript

Knowledge and Skills:

• Knowledge and Skills:
• Strong knowledge of at least one modern programming language
• Moderate familiarity with C#
• Source Control
• Proven experience as an Application Developer
• Familiarity with the common programming design/architectural patterns
• Strong SQL development skills

Advantageous Skills:

• Experience with Python
• Experience with DevOps and automated deployment
• Experience with AWS services
• Experience with Single Page Web Applications e.g., VueJS
• Experience with Robotic Process Automation software e.g., Automation Anywhere

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Job Summary 

Are you a visionary financial leader ready to steer the financial strategy of iMasFinance Group as we move into an exciting future?  We are seeking a dynamic and experienced Chief Financial Officer to join our team and take charge of ensuring sound financial practices, compliance with legislation, credit control, funding and optimizing financial stability. If you have a strong background in corporate financial accounting and reporting, risk management and leadership, this is an exciting and unique opportunity for you!

 Responsibilities:

As the CFO, you will be responsible for:

Corporate Strategy:

• Actively contribute to the development and implementation of the overall corporate strategy.
• Regularly report to the Board and ExCo on performance against the strategy.
• Provide valued input aligned with business needs, ensuring strategy implementation within agreed timelines and costs.

Regulatory Compliance and Legal:

• Ensure compliance with reporting requirements set by regulators (e.g., Financial Intelligence Centre, NCR).
• Implement risk and compliance plans, monitoring programs regularly.
• Collaborate with auditors and assurance providers to finalize audits, compliance reports, and Integrated Report.

Leadership:

• Provide visionary leadership, ensuring execution of the company's vision and strategic objectives.
• Foster a positive organizational culture and climate.

People Management:

• Ensure fair HR practices, manage EE profile and targets, oversee talent retention and succession planning.
• Manage team performance, development of direct reports, and organizational culture.

Risk Management:

• Proactively identify and assess critical organizational risks, implementing remedial action.
• Oversee enterprise and compliance risk management strategy and execution.
• Chair the Combined Assurance Forum and report outcomes to the Audit & Risk Committee.

Stakeholder Relations:

• Build strong and positive relationships with internal stakeholders, Board members, leadership peers, and service providers.
• Ensure trusting relationships with open and honest communication.

Accounting:

• Ensure effective accounting systems, financial reporting, and compliance with legislation.
• Compile and integrate budgets, providing strategic guidance to business units.

Financial Management:

• Monthly management of cash flow, compilation of annual financial statements, and management of operational ratios.
• Provide guidelines on business insurance and asset protection.

Funding (Treasury):

• Raise funds at affordable rates from capital markets and banks.
• Manage current structures, investigate new effective structures, and maintain relationships with investors and banks.

Tax:

• Maintain organized tax records, ensure compliance with tax requirements, and respond to inquiries from tax authorities.
• Forecast provisional tax submissions and ensure timely and accurate filing of required tax returns.

Credit Granting:

• Assess credit applications, oversee credit department performance, and provide ongoing training.
• Chair the iMasFinance Credit Committee and review the Corporate Credit Policy annually.

 Qualifications:

• CA (Essential / Minimum)
• Certificate/Diploma in Treasury (Recommended / Desirable)
• MBA in Business Administration (Recommended / Desirable)

Professional Status:

• Fitness for Duty (Essential / Minimum)
• Certified FAIS Professional (Recommended / Desirable)

Experience:

• 10-12 years in operational finance and 5-8 years in financial management (Essential / Minimum)

Knowledge and Skills:

• Strong knowledge of industry, corporate governance, financial services, and insurance landscape.
• Leadership, strategic thinking, and cross-boundary skills are essential.