Collections Agent: Pre- Legal at iMasFinance

Job Purpose:

• Conduct pro-active pre-legal debt collection and administration activities to make debt repayment arrangements with members for accounts in arrears or where members are in default of contractual arrangements.  Relationship building with internal and external stakeholders.

 Job Outputs: 

• Sound relationships with external parties
• Sound relationships with internal parties
• Verify and update the database with correct client information
• Receive and analyse queries
• Identify and negotiate appropriate action within delegation of authority
• Follow up on payment arrangements not kept
• Communicate payment demands, arrangements and consequences
• Arrears collections on Iemas loan products including unsecured loans •
• Member account maintenance
• Section 129 process Management (Issue, Posting, Sheriff, Follow ups)
• Prepare Payments requests of various accounts

Qualifications:

• Grade 12 with Mathematics and Accounting
• Call Centre qualification is an advantage
• Credit Management or Debt Collection qualification is an advantage.

Experience:

• 2 years’ call centre experience (inbound and/or outbound)
• 2 years’ debt collection experience

 Knowledge and Skills:

• Listening skills
• Communication skills
• Multi-lingual including English
• Excellent communication skills
• Assertiveness and negotiation skills
• Code 8 drivers’ license
• Computer literate (MS office & Excel)
• Sound knowledge of the applicable debt collection and legal proceed