Current Vacancies at IQbusiness

We are currently seeking an experienced and dynamic Consultant to join our Multi-Disciplinary team. The Consultant will be responsible for providing expertise as a generalist consultant with expertise that span process analysis, business analysis, design thinking, user experience and design, change management, data insights, project management, and serving as a product owner in Agile Scrum methodologies. This role will involve working closely with clients to understand their business needs, identify improvement opportunities, design efficient processes, and manage projects from initiation to successful implementation.

Key Responsibilities:

• Conduct thorough analysis of client business processes, identifying pain points and improvement areas.
• Collaborate with stakeholders to define project scope, objectives, deliverables, and success criteria.
• Utilise established methodologies and frameworks to evaluate existing processes and recommend optimised solutions.
• Develop detailed business requirements in consultation with stakeholders to ensure alignment with business goals and strategies.
• Plan, organise, and execute efficient project management activities, including defining project plans, timelines, resources, and budget requirements.
• Facilitate workshops and gather requirements from various stakeholders to create comprehensive and actionable project documentation.
• Act as a product owner, leading Agile Scrum teams, defining user stories, and prioritising backlog items.
• Provide guidance and support to development teams throughout the project life cycle to ensure successful delivery.
• Conduct regular project status meetings, prepare progress reports, and communicate updates to stakeholders.
• Conduct post-implementation reviews to evaluate project success and identify areas for future improvement.
• Stay up to date with industry trends, best practices, and emerging technologies to enhance consulting service offerings. An understanding of Artificial Intelligence and cloud technologies would be beneficial.

Qualifications and Skills:

• Bachelor's degree in Business Administration, Computer Science, or related field. Master's degree preferred.
• Proven experience (minimum of 5 years) across process analysis, business analysis, project management, change management, customer experience design and product ownership.
• Strong understanding of Agile methodologies, particularly Scrum and Kanban.
• Solid knowledge of process improvement techniques, including Six Sigma, Lean, and BPM.
• Certification in Business Analysis (e.g. CBAP) and Project Management (e.g. PMP) is highly desirable.
• Proficient in using project tools and software (e.g. Jira, Trello, Miro, MS Project).
• Excellent analytical, problem-solving, and critical-thinking abilities.
• Strong interpersonal and communication skills, with the ability to effectively interact with stakeholders at various levels.
• Proven ability to work on multiple projects simultaneously and deliver high-quality results within given timeframes.
• Flexibility to travel occasionally for client engagements.

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About you and the skills we are looking for:
You are a strong and well skilled Project/ Programme Manager who is experienced across various financial services environments.
You understand People, Process and Technology and you have the ability to make informed decisions and lead projects from idea inception all the way through to activation and launch.  

You have worked in different industries including banking and financial services and you understand the world of consulting.

Experience and Skills:

• 10 years’ solid Project/Programme Management experience on financial services projects
• 3 or more years’ experience managing multiple teams across multiple projects
• Advanced budget management and stakeholder management skills
• Effective communication skills
• Exposure to Agile and alternative delivery methodologies
• Exposure to Business and Process Analysis
• Developing knowledge work and growing the competency
• Exposure to managing people from a career growth perspective as well as a project aspect
• As part of the leadership team, you will be required to be a part of giving input on hiring people for the Delivery Leadership Capability. This would mean that you actively sit in on interviews to see if they are the right fit
• Hybrid way of work (Client, IQbusiness, Home)

Key Responsibilities and/or output areas include, but are not limited to:

Program Initiation:

• Identify stakeholders
• Consult broadly with clients (executives and delivery teams) and other stakeholders
• Analyse business value
• Identify delivery cadences
• Program planning
• Identify and plan teams (project and shared resource teams) and teams’ capacity
• Plan procurement
• Estimate costs and determine budget
• Identify functional and non-function dependencies
• Identify program risks
• Perform qualitative and qualitative risk analysis
• Identify program metrics
• Develop program guidance

Program Management and Execution:

• Organisation and coordination of teams across the program
• Build relationships across project teams and shared resource teams
• Build relationships with key stakeholders
• Communicate program guidance and establish support team
• Prioritisation and coordination of work
• Balance priorities
• Attend to administration and reporting relating to procurement
• Schedule and manage releases
• Negotiate and manage dependencies
• Manage program finances
• Monitor and control risks
• Coordinate and monitor schedules
• Monitor and manage teams’ health and performance
• Monitor and measure projects’ performance
• Report on projects’ performance and overall program metrics

Program Close-out:

• Close program or phase
• Ensure that all relevant documentation and reports have been disseminated
• Close procurement arrangements
• Off-board program team members and complete close-out

Education:

• Matric
• Qualification in Project / Program Management
• Degree or Diploma in Business Management, Computer Science, Business Science or Engineering would be advantageous
• Certified PRINCE2 Practitioner, Certified PMP, Certified Scrum Master, Certified in SAFe, Certified SAFe Release Train Engineer

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Key responsibilities:

As a Senior Motion Designer, you will play a crucial role in bringing static designs to life through movement and visual storytelling. Some of your responsibilities will include:

• Demonstrate strong graphic design skills, including a diverse portfolio showcasing print, web, and other mediums.
• Showcasing strong motion design skills with a focus on typeface design, layout, and visual balance of graphic elements.
• Providing art direction to ensure program coherence across all modules.
• Exhibiting strong editing skills using Adobe Premiere, with a keen eye for the best cuts and transitions.
• Taking a proactive approach during review loops by effectively communicating with the producer to clarify changes, offering alternative solutions if needed.
• Capable of managing the entire post-production process, from editing and graphics to rendering and establishing seamless integration between After Effects and Premiere.
• Generating innovative and compelling creative propositions.
• Optimize the video creation process to maximize efficiency and productivity.

Requirements:

• Strong motion design skills; at least 5+ years' relevant experience using Adobe After Effects.
• Graphic design skills.
• Art direction skills to keep a program coherent throughout all modules.
• Strong editing skills using Adobe Premiere) and a flair for best cuts/transitions.
• Pro-active when it comes to review loops (quickly communicating with producer to get clarity if changes are unclear, finding solutions or alternative options if needed, etc)
• Adobe main software advanced technical & artistic knowledge (Premiere, Photoshop, Illustrator)
• Being able to take care of a whole post-production process (edit, gfx, rendering, link between After Effects and Premiere)
• Autonomous, independent, creative, perfectionist, strong in creative propositions
• Being able to optimize a video creation process to be the most efficient possible
• Strong resistance to stress and ability to handle tight delivery timeframes

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Role overview

• A data modeler is a systems engineer who organizes raw data to make it easier to understand and process. The role will help data analysts understand trends, opportunities, and solutions to technical problems. This is will be accomplished through the use of modelling language or specific software. The role will be responsible for ensuring that their data is both structured and modelled effectively so that it can be used and understood.

Responsibilities and KRA’s

• Work with the BIBAs to gather requirements for the database design and model
• Understand the data needs of the squads
• Collaborate with the development team to design and build the database model
• Engage the development team to implement the database
• Determine the business needs for data reporting requirements
• Adjust access to the data and the reports as needed
• Work closely with the engineering and architecture team to implement data warehouse and reporting
• Work with data scientists to determine metadata querying requirements
• Help determine and manage data cleaning requirements
• Help determine data security needs and implement security solutions
• Adopt the Enterprise Data Model as a standard for data model designs to leverage best practice and fast track data modelling efforts.
• Analyse and profile the source data to understand data quality issues , relationships, patterns and rules in the data.
• Facilitate dataflow understanding by collating dataflow diagrams outlining the flow of data across systems and interfaces.
• Reduce non value adding work by identifying opportunity for re-use of the Enterprise Data Model
• Maintain up to date knowledge of latest developments in the Data Modelling domain, including reading; continuous professional development courses; seminars and conferences.
• Seek opportunities to improve business processes, models and systems through agile thinking.

Requirements

• Experience in Data Management role with understanding of data, risk, data architecture, data governance, data analysis, data validation and metadata management.
• Experience in banking and related regulatory/governance standards to provide high quality data having planned, implemented, integrated and controlled activities/processes to ensure availability, usability, integrity, compliance and security of data.
• Sound knowledge and understanding of data life cycle. Operational execution of data/metric standards and data quality rules.
• Understanding of and experience with root cause analysis and problem-solving skills and awareness of the Data Product Life Cycle (DPLC) & Agile methodologies.
• Extensive experience with Data Analysis, Data Integrity, Data Modelling, Data Warehouse layers and Metadata Qualifications
• Bachelor’s Degree in Computer Science or similar fields like Information Systems, Big Data, etc would be advantageous.
• AWS Data Engineer Certification would be advantageous
• Related Technical certifications
• Knowledge of Agile methodologies and project management practices, including Scrum, Kanban, and Lean
• Excellent communication, collaboration, and problem-solving
• Ability to work independently and in a team environment in an Agile framework
• Strong analytical and critical thinking skill

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Role overview

• The Data Governance Analyst will monitor and enhance enterprise data governance activities including monitoring the quality and managing the protection of sensitive data and information assets. The position will focus on ensuring adherence to the data policies, standards and processes, by all squads in the bank, to achieve the required level of consistency, quality and protection to meet overall business needs. The Data Governance Analyst will work closely with Business squad leadership to improve the quality and value of core data assets, respond to regulatory protection requirements as well as support the strategic requirements of the squads. The analyst will also establish and enhance Data Policies, Standards and Processes and assist the Squads in adhering to the established standards and process. These standards will ensure the democratisation of all data assets in the bank and provide a well-documented, discoverable register of all data and related business meaning. This will also enable the meeting of regulatory requirements by ensuring all data in the bank is owned, managed, curated and documented. Driving Data Quality improvements and further ensuring trust is built in all data assets in the bank.

Responsibilities and KRA’s

Operational Delivery

• Execute data governance strategy and overall objectives set by the relevant data governance forums
• Align data governance with the business goals and priorities
• Provide performance related reports and build consensus for the data governance strategy across the bank
• Establish and govern an enterprise data governance implementation roadmap including strategic priorities for development of information-based capabilities in line with the bank’s information management strategy and principles
• Roll out an enterprise wide data governance framework, with a focus on improvement of data quality and the protection of sensitive data through modifications to organization behaviour policies and standards, principles, governance metrics, processes, related tools and data architecture
• Eliminates redundancy and streamlines the external data sources.
• Identify the new business opportunities with the use of data assets to achieve efficiency and represent the data as the business asset.
• Coordinate regarding the implementation of Data Governance Strategy across operational units
• Collaborate with leadership across the organisation to identify business needs and implement data governance processes
• Responsible for development and maintenance of standard data operating procedures
• Ensuring adherence to an enterprise data governance framework for data practices, policies, and standards both at a technical and functional level.
• Focus on minimizing the risk of regulatory fines.
• Defines the roles and responsibilities related to Data Governance and ensures accountability for the stewardship and master data assets of the enterprise.
• Should serve as a liaison between business and its functional as well as technical areas of the technology and protect the sensitive and confidential data.
• Eliminates redundancy and streamlines the external data sources.
• Identify the new business opportunities with the use of data assets to achieve efficiency and represent the data as the business asset.
• Coordinate regarding the implementation of Data Governance Strategy across operational units

Compliance

• Ensure effective internal controls by monitoring metrics and driving performance through improvement initiatives
• Champion enterprise data governance and data initiatives
• Ensure appropriate representation and participation in data governance forums across the business
• Lead and guide the data governance organisation to achieve desired

business results

• Deliver on data governance strategy and overall objectives
• Ensure data governance initiatives result in enterprise and functional benefits
• Serve as a liaison between Business and Functional areas and technology to ensure that data related business requirements for protecting sensitive data are clearly defined, communicated and well understood and considered as part of operational prioritization and planning
• Develop & maintain inventory of the enterprise information maps, including authoritative systems, owners
• Facilitate the development and implementation of data quality standards, data protection standards and adoption requirements
• Define indicators of performance and quality metrics and ensure compliance with data related policies, standards, roles and responsibilities, and adoption requirements
• Provide progress reports on data governance issues and oversee periodic updates to Data Governance Roadmap

Delivery Management

• Ensures the Data is manageable and provides more support to accelerate data-driven digital transformation.
• Assist with the assignments of the roles and responsibilities to the Data Users,

Data Owners, and Data Stewards

• Assist business with identifying data Quality requirements and implement monitoring and remediation processes
• Develop & Maintain inventory of the enterprise data.
• Facilitate the development and implementation of Data Protection, Data quality standards across the enterprise.
• To assist in resolving end-to-end issues regarding Data Governance that may arise from different departments in the Enterprise.

Technical Leadership

• Project Management
• Risk Management
• Data Governance
• Business Analysis Techniques
• Master Data Management
• Requirements
• Bachelor’s Degree in Computer Science or similar fields like Information
• Systems, Big Data, etc. or a minimum of 4 - 6 years of strategic analysis, or data governance experience
• Data Governance certification(s) would be advantageous

Experience

• A minimum of 4 -6 years of strong data governance industry focussing on:
• Operationalizing data governance and data Quality
• Implementing data management and governance roles, principles, processes and procedures
• Implementing enterprise level data quality, master data management and related metrics
• Conducting customer interviews and strong consumer interaction skills

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Education:

• Matric
• BDegree or National Diploma in Organisational Psychology, Human Resources
• Business Science or related field
• Prosci/ ACMP / CCMP would be ideal

Experience and Skills:

• 4 + years’ experience as a Change Manager
• Agile Experience
• Knowledge of Commercial and Employment Legislation applicable within South Africa
• Project Management and Planning

Description: 

• Apply a structured organizational design approach and methodology to manage the people impacts caused by projects and Organisational change efforts.
• Develop a change management and OD strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
• Identify potential people impacts, risks and develop specific plans to mitigate or address the concerns.
• Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.
• Develop a set of actionable and targeted change management plans - including stakeholder and communication plan, impact management plan, training plan and resistance management plan.
• Support the execution of plans by employee-facing managers and business leaders and coach them on managing impacts and resistance.
• Be an active and visible coach to executive leaders who are change and OD sponsors.
• Create and manage measurement systems to track adoption and proficiency of individual changes. 
• Identify anticipated points of resistance and manage this to acceptance and adoption, or implement corrective action.
• Help manage the project team capability and morale with the Programme Lead.

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A CX designer is responsible for facilitating and aiding in the transformation of the mindsets of those in the business whom he/she is collaborating with to develop the ultimate customer experience (service and products) that will meet both customer and business needs. These individuals must have an in-depth understanding of the ‘outside-in’ philosophy, understand needs elicitation and the understanding of the entire customer ecosystem. They should also have a deep understanding of the business value chain which will aid in the design and mapping of customer journey’s and implementing thereof cross-functionally through the business. 

Education 

• Matric 
• Bachelor’s degree or above in related field, e.g. industrial design, process engineering, marketing, business management  

Experience & Job Specific Skills Required 

• 3+ years of process engineering and/or business analysis experience  
• Previous experience in a process or CX related role is preferred but not required 
• At least 3 years of experience demonstrating leadership skills, with ability to achieve business results 
• Hands on experience in designing and implementing process/procedural changes   
• Understanding of design thinking; ideation and systems thinking principles 
• Strong facilitation and presentation skills to control and guide a room of workshop participants  
• Proficient in software such as Microsoft Visio, Smaply or similar process and customer journey mapping tools 
• Proficient understanding of Agile ways of work to drive implementation of ideas/changes within the business  
• Excellent analytical skills, both quantitative and qualitative with the ability to analyse customer data from spreadsheets and decipher insights   
• Strong communication and interpersonal skills to collaborate with various stakeholders in the business  

• Structured time-management skills, especially in a workshop scenario 

Key Responsibilities and/or output areas include, but are not limited to: 

• Drive the ‘outside in’ philosophy and culture of putting the customer at the heart of everything that is done in the business (strategy, people, process, technology, measurement)  
• Facilitation of customer and strategic focused workshops, driving participants toward an outcome 
• Elicitation of customer and business needs as design principles  
• Facilitation and documentation of customer journey maps, process maps and persona’s 
• Initiation and driving of changes within the business from a people, process, technology perspective