Current Vacancies at Motus Holdings Limited

Job Description    
Purpose

• This is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.

Specific Role Responsibilities    
Generic Job Outputs

• Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership. 
• Maximize second gross profit. 
• Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements. 
• Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
• Conduct financial needs analyses and provide associated sales of value-added finance and insurance products. 
• Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes. 
• Provide specialized need analysis & financial and insurance advice and support to clients 
• Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership 
• Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base. 
• Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
• Customer service and sale management.
• Knowledge of the NCA, CRA, FAIS, FICA..

Qualifications and Experience    
Minimum Experience

• 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.

Minimum Qualification

• Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits

Skills and Personal Attributes    
Minimum Requirements

• Up-to-date knowledge of vehicle legislation, trade practices, dealership policies and procedures
• Customer service and sale management.
• Understanding of the compliance governing the retail industry would be an advantage.
• Knowledge of the NCA, CRA, FAIS, FICA.
• Accredited by the FSP and mandated to perform NCA functions before (s13 mandate)
• Possess the relevant Continuous Professional Development points within the stipulated time-frames
• Drivers License

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Position Overview    

• The purpose of the position is to manage, monitor and lead branch activities and processes in order to achieve performance targets, goals and operational excellence through compliance and customer service delivery.
• If you have not received feedback within three weeks from closing date, you may consider your application as having been unsuccessful.

Specific Role Responsibilities    
Job Outputs: 

• Develop, implement and drive a branch strategy and related improvement plans aligned to the greater Operations strategy.
• Revenue, budget and branch profitability management.
• Monitor the high level revenue, costs, profitability, risk and customer service delivery data and metrics, taking corrective and preventive action where required.
• Continuously monitor actual process turnaround times and quality standards, and resolve issues efficiently to enhance effective customer service delivery.
• Build sustainable customer relationships to ensure retention of customers and growth.
• Implement and oversee compliance and governance processes and policies to manage risk liability.
• Seeking, maximizing and leveraging business and growth opportunities.
• Handling and effectively resolving customer queries and correspondence.
• Management of administration, e.g. banking, management reports, fuel etc.
• Sales
• Ensure that assets are fully utilized at all times.
• Ensure that regular equipment maintenance and repairs are performed
• Manage and reduce overhead costs.
• Effective daily fleet planning for the branch.
• Enhance profitability through effective yield management.
• Create an engaging, enabling and productive work climate.
• Management and development of staff which includes providing guidance and direction to team members; setting performance standards, measuring performance and providing regular feedback; training; employee relations; recruitment etc.

Qualifications and Experience    
Minimum Experience:

• (Mid-size - Large branch) 5-8 years relevant experience, of which 3-5 years business operations management experience.

Minimum Qualification:

• Qualification in relevant field of study (Diploma or equivalent, NQF5).

Preferred Qualification:

• BCom degree or equivalent business degree/diploma NQF6+.

Minimum Requirements:

• Computer literate with an intermediate level of comfort with Excel and Outlook.
• A valid, unendorsed drivers’ license.
• Essential to Note: The successful candidate must be willing to work overtime/shifts/weekends when required.

Skills and Personal Attributes    
Competencies:

• Communication skills
• Business and Operations Management
• Business Development/Sales
• Personnel Management, including a working understanding of the application of relevant labour legislation.
• Analytical thinking
• Empowering people
• Relationship building
• Commercial thinking
• Driving results
• Openness to change
• Remaining composed
• Conflict management
• Managerial competence
• Operations Risk Management
• Customer focused
• Ethnics and Values
• Time management
• Reporting
• Able to work under pressure
• Negotiation Skills
• Ability to provide counselling, coaching, mentorship and support to ensure harmonious work environment.

Personal Attributes:

• Committed
• Professional
• Resilient
• A ‘driver’ in their personality style; competitive by nature and ambitious for results.
• Independent, a self-starter.
• Comfortable with a fast pace, unpredictability and frequent change.
• Proactive, able to demonstrate initiative.
• Able to remain committed to creating and maintaining high quality and standards.

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Position Overview    

• The purpose of this position is deliver efficient, friendly customer service; and to ensure that every renter receives a vehicle on time, that meets our quality and safety standards.

Specific Role Responsibilities    
Job Outputs: 

• Cleaning of vehicle interior and exterior to our high standards.
• Vehicle quality control, including identification and reporting of expired license vehicles and any other issue that does not conform to our quality standards.
• Refueling vehicles, checking tyre pressure and oil/water/other fluids after every rental.
• Delivering vehicles to customers in accordance with our procedures.
• Handling vehicle check-ins in accordance with company, quality control and claims procedures.
• Maintaining cleanliness of yard and other surrounding areas.
• Maintaining the integrity of the company by behaving ethically and safeguarding the assets and interests of both the business and our customers.
• Other duties on request.

Qualifications and Experience    
Minimum Experience:

• 2 years relevant driving experience

Minimum Qualification:

• NQF Level 4(Grade 12 or equivalent)

Minimum Requirements:

• Valid, unendorsed Code 8 driver’s license (at least 2 years old)
• Computer literate (basic level will suffice)
• Able to read a map.

Essential to Note: The successful candidate must be willing to work overtime/shifts/weekends when required.

Skills and Personal Attributes    
Competencies:

• Communication skills (comfortably conversant in English/ read & write)
• Good interpersonal skills to support excellent face-to-face customer relations.
• Must be able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
• A team player.

Personal Attributes:

• Committed
• Professional is all aspects of conduct, grooming (neat and presentable).
• Highly resilient in the face of adversity, long hours, customer conflict etc.
• Energetic, self-motivated
• Flexible – over peak periods, things can change minute by minute. You pick up your bag to leave at the end of a shift, there’s a crisis and you need to delay leaving so you can jump in and help.
• Driven for both individual and team goal achievement.
• Trustworthy, highly responsible, honesty and integrity in all business dealings.