Current Vacancies at The South African National Roads Agency (SANRAL)

MINIMUM REQUIREMENTS:

• A Diploma in Information Technology at an NQF level 6.
• Five (5) years of relevant experience

Certificates:

• VMware Certified Professional and/or Microsoft Certified: Azure Administrator Associate

ADVANTAGEOUS:

• ITIL Foundation.
• VMware Administration: Expertise in vSphere, vCenter, ESXi, Site Recovery Manager (SRM).
• Patch Management: Managing security and application patching using Microsoft Intune, ManageEngine, and SCCM.
• Security & Compliance: Ensuring PCI-DSS, ISO 27001 compliance through automated security updates.
• Server Builds & Migrations: Experience with server cloning, Sysprep, domain registrations, and OS upgrades.
• Monitoring & Automation: Utilizing SCOM, SCCM, PowerShell, Ansible, and VMware vRealize for proactive monitoring and automation.

KEY RESPONSIBILITIES:

Management of systems in accordance with ITIL Methodologies:

• Respond to calls and requests logged on Helpdesk timeously and resolve them accordingly.
• SLA Management for Service Availability
• Follow the change management, incident management and problem management according to the ITIL Framework.
• Continuous Improvements

Operational

• Provide solution design and technical recommendations for VMware infrastructure.
• Support and maintain VMware Site Recovery Manager (SRM) for disaster recovery (DR) testing and configuration.
• Implement and manage server migrations and cloning, including Sysprep, domain registrations, and patching.
• Maintain N-1 compliance for server OS upgrades to support PCI-DSS certification.
• Implement and maintain centralized license solutions (KMS) and Remote Desktop Protocol (RDP) authentication.
• Manage server security patching (create deployment packages, build release notes, and deploy to Test, Dev, and Production environments for 1000+ servers).
• Manage server application patching (e.g., Internet Explorer, IIS, .Net) across all servers.
• Oversee desktop security patch management for 1000+ endpoints (desktops/laptops).
• Develop and maintain patch schedules for continuous system security.
• Ensure compliance with security frameworks (PCI-DSS, NIST, ISO 27001).
• Build and deploy new servers, including domain registration and patching.
• Maintain Standard Operating Procedures (SOPs) and Low-Level Designs (LLDs) for SCCM, SCOM, Manage Engine, Intune and server OS standards.
• Monitor system health and performance using SCOM (System Centre Operations Manager).

Reporting

• Daily System Availability KPI Reports: Generate and provide statistical reports on VMware infrastructure and systems monitoring performance.
• Incident Management Reporting: Track and report on all logged, open, and closed tickets related to VMware and Windows Server environments.
• Ad-Hoc Business Reports: Compile and deliver custom reports based on business and ICT requirements.
• Automated Incident Reporting: Ensure daily automated reports of logged Incident Tickets using the Incident Management Tool (ITSM).
• Security & Patch Management Reports: Document and track patch deployment status for server security and compliance.
• Disaster Recovery & Backup Reports: Provide insights on SRM (Site Recovery Manager) testing, backup success rates, and DR readiness.

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MINIMUM REQUIREMENTS:

• A Diploma in Information Technology at an NQF level 6.
• Five (5) years of relevant experience.

Certification:

• SQL Server DBA certification (MCP, MCSA, or equivalent).

ADVANTAGEOUS:

• Exposure to MongoDB and Oracle databases is beneficial.
• Experience in Power BI for reporting and analytics.
• Azure experience is beneficial.
• Familiarity with Linux, Windows Server, and hybrid cloud database deployments.

KEY RESPONSIBILITIES:

Database Administration and Maintenance

• Administer and maintain 200+ SQL Server databases, ensuring optimal performance, security, and availability.
• Perform daily health checks, troubleshooting, and root cause analysis of database issues.
• Implement best practices for database security, backup, and disaster recovery.
• Conduct regular patching, updates, and version upgrades to keep systems current.
• Develop and automate maintenance tasks to replace manual operational activities.
• Support application projects with database tasks.

Performance Tuning & Optimization

• Perform advanced query optimization and index tuning to improve database efficiency.
• Analyze system performance, identify bottlenecks, and implement tuning strategies.
• Monitor database resource utilization and recommend scaling strategies.

Availability

• High Availability & Disaster Recovery.
• Design and maintain SQL Server high availability (HA) and disaster recovery (DR) solutions, including Always On availability groups and failover clustering.
• Conduct frequent failover testing to ensure business continuity.
• Implement and manage backup and restore strategies using Veeam Backup Solutions and native SQL Server tools.

Security and Compliance

• Manage database security, user access, and permissions in line with governance policies.
• Ensure compliance with audit and regulatory requirements, implementing security best practices.
• Support encryption, data masking, and other advanced security features.

Stakeholder Collaboration & Support

• Provide technical support and database-related guidance to application teams.
• Engage with third-party vendors to ensure efficient operation and support of SQL Server databases.
• Document database architecture, configurations, and standard operating procedures.
• Provide monthly database reports in line with business requirements.

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MINIMUM REQUIREMENTS:

• A Diploma in Information Technology at an NQF level 6.
• Five (5) years of relevant experience.

Certification:

• Oracle Certified Professional (OCP) or Oracle Database Administration

ADVANTAGEOUS:

• Exposure to MongoDB and SQL Server databases.
• Experience in Oracle APEX, Oracle Spatial, and Oracle BI tools.

KEY RESPONSIBILITIES:

Database Administration and Maintenance

• Administer and maintain 8+ enterprise-grade Oracle databases, ensuring high availability, security, and performance.
• Perform daily health checks, troubleshooting, and root cause analysis of database-related incidents.
• Develop and implement best practices for database security, backup, and disaster recovery.
• Conduct regular patching, updates, and version upgrades to ensure stability and compliance.
• Automate routine database administration tasks to enhance operational efficiency.

Performance Tuning & Optimization

• Implement and maintain Oracle Data Guard, RMAN, and Fast Recovery Area (FRA) for business continuity.
• Design and manage Oracle RAC and other high-availability solutions.
• Conduct failover testing and regularly validate disaster recovery plans.
• Experience with Veeam Backup Solutions
• Experience with Oracle RMAN Merged Incremental Backups

Availability

• Implement and maintain Oracle Data Guard, RMAN, and Fast Recovery Area (FRA) for business continuity.
• Design and manage Oracle RAC and other high-availability solutions.
• Conduct failover testing and regularly validate disaster recovery plans.

Security and Compliance

• Manage Oracle database security policies, user access control, and auditing.
• Oracle Advanced Security (TDE, Data Vault, Audit Vault) experience.
• Ensure compliance with IT governance frameworks and security best practices.
• Support internal and external audit processes, ensuring database security compliance.

Stakeholder Collaboration, Support and Reporting

• Provide technical expertise and support to development, infrastructure, and application teams.
• Engage with vendors to resolve database issues.
• Document database configurations, best practices, and standard operating procedures.
• Produce monthly database reports aligned with business and audit requirements.
• Support complex integration projects.

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MINIMUM REQUIREMENTS:

• A Diploma in Information Technology at an NQF level 6.
• Five (5) years of relevant experience. 

Certificates:

• Cisco Certified Network Professional (CCNP) or Cisco Certified Network Associate (CCNA).

ADVANTAGEOUS:

• ITIL Foundation Certification.
• Cisco Certified Internetwork Expert (CCIE).
• Extensive experience configuring and troubleshooting Cisco routers, switches, and firewalls.
• Strong knowledge of routing protocols (OSPF, BGP, EIGRP) and switching technologies.

KEY RESPONSIBILITIES:

Management of systems in accordance with ITIL Methodologies:

• Respond to incidents and requests logged on the Helpdesk promptly and ensure efficient resolution of network-related incidents.
• Collaborate with regional teams to manage region-specific IT challenges, ensuring seamless LAN and WAN operations across all SANRAL locations.
• Adhere to ITIL best practices, including Change Management, Incident Management, and Problem Management, to maintain network stability and reliability.
• Ensure proactive monitoring and troubleshooting of network infrastructure to minimize downtime and improve service delivery.

Operations

• Manage, configure, and troubleshoot LAN, WAN and VLAN networks.
• Oversee Cisco routers, switches, firewalls, and wireless infrastructure.
• Implement Quality of Service (QoS), traffic shaping, and network optimization strategies.
• Perform firmware updates, patching, and lifecycle management for network devices.
• Maintain network documentation, including topology diagrams and configuration records.
• Enforce network security policies, firewall rules, and access control lists (ACLs).
• Implement and maintain VPNs, IPSec tunnels, and remote access solutions.
• Ensure compliance with ISO 27001, PCI-DSS, and other cybersecurity regulations.
• Monitor network traffic for anomalies, intrusions, and potential security breaches.
• Monitor and analyse network performance metrics using tools such as Cisco Prime, SolarWinds, and Wireshark.
• Identify and resolve latency, packet loss, and bandwidth bottlenecks.
• Conduct root cause analysis (RCA) for network incidents and implement corrective measures.
• Provide support for VoIP, video conferencing, and enterprise applications.

High Availability and Disaster Recovery

• High Availability & Disaster Recovery
• Design and maintain redundant network architectures to ensure high availability.
• Implement and manage failover mechanisms (HSRP, VRRP, BGP, OSPF) for network resilience.
• Support disaster recovery planning (DRP) and business continuity strategies.
• Perform regular network failover testing and security audits.

Stakeholders Collaboration, Support and Reporting

• Work with internal ICT teams and external service providers to support network upgrades and expansion.
• Assist in contract management for network service providers and ISPs.
• Provide technical support and troubleshooting for enterprise users.
• Train ICT support teams on network best practices and incident response procedures.
• Provide network performance reports

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MINIMUM REQUIREMENTS:

• A Diploma in Information Technology at an NQF level 6.
• Five (5) years of relevant experience.

Certificates:

• Microsoft 365 Certified:
  • Messaging Administrator Associate
  • Enterprise Administrator Expert
  • Azure Active Directory (Azure AD) Administrator

ADVATANGEOUS:

• Experience in Monitoring Enterprise Services (Network, Applications, Backups, Servers).
• ITIL Foundation.

KEY RESPONSIBILITIES:

Management of Systems In accordance with ITIL Methodologies

• Respond to calls and requests logged on to Helpdesk timeously and resolve them accordingly.
• SLA Management for Service Availability.
• Follow the change, incident, and problem management according to ITIL Frameworks.
• Continuous Improvements.

Operational

• Provide technical support for identity, messaging and on prem-hosted and cloud-based services and applications (E-mail and AD).
• Troubleshooting and resolving tickets reported by monitoring systems and tickets submitted through the ticketing system within KPI targets.
• Follow-up on technical cases including escalation to external partners.
• End-to-end coordination and implementation of approved changes per Change Management process.
• Active participation and support of Infrastructure Projects.
• Installing configuring, maintaining, and supporting applications and servers on-prem environments.
• Knowledge and experience in supporting Microsoft solutions.
• Understanding of enterprise IT Strategies and Concepts.
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
• Submit technical documentation, bulletins and release notes for known errors.
• Communicate areas for improvement to management to improve.

Reporting

• Provide daily reports on Active Directory and Exchange service availability KPI’s (e.g., replication status, mail flow health, directory sync status).
• Provide a daily report on all logged, open, and closed tickets related to AD, Exchange, and cloud services (Azure AD, Microsoft 365).
• Compile ad-hoc reports as required by the business, including user access trends, mailbox usage, and policy compliance.
• Generate daily automated reports of logged incident tickets related to AD, Exchange, and authentication issues, extracted from the Incident Management Tool (ITSM).

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MINIMUM REQUIREMENTS:

• A Diploma in IT at an NQF level 6.
• Five (5) years of relevant experience.

Certificates:

• ITIL Foundation

ADVANTAGEOUS:

• Experience in Monitoring Enterprise Services (Network, Applications, Backups, Servers).

KEY RESPONSIBILITIES:

Management of systems in accordance with ITIL Methodologies:

• Respond to calls and requests logged on Helpdesk timeously and resolve them accordingly.
• SLA Management for Service Availability.
• Follow the change management, incident management and problem management according to the ITIL Framework.
• Provide input to 2nd level support and 3rd Level on resolution of all Systems Monitoring related tickets.
• 24X7 monitoring of transaction flow between the entity to entity across all SANRAL domains.
• Continuous Improvements.

Operational

• Support of SANRAL systems using monitoring solution: Operation Bridge Manager and Network Node Management.
• Performance Manager, Network Node Manager and Operations Manager for windows.
• 1st line support: troubleshooting on real-time alerts and network-related issues.
• Receive alerts, analyse, log, and manage incident tickets from start to finish.
• Record, track and ensure resolution of operational incidents, problem and service request tickets including those reported to the Service Desk, identified by Systems Monitoring tools.
• Liaise with internal and external support entities on SLA and tickets management.
• Follow the incident management life cycle and follow up on the status of incidents on behalf of users and communicate progress update in a timely manner.
• Utilise the internal monitoring tool to identify issues in the flow of transactions from entity to entity across all domains.
• Execute SQL scripts to identify problems on transactions flow.
• Analyse and report SQL job failures.

Reporting

• Provide daily statistic report of Systems Monitoring Availability KPI’s.
• Provide a daily report on all Systems Monitoring related logged, open and closed tickets.
• Compile ad-hoc reports as and when required by the business
• Compile daily automated logged incident tickets using the Incident Management Tool (ITSM).

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MINIMUM REQUIREMENTS:

• A Diploma in Information Technology at an NQF level 6.
• Five (5) years of relevant experience.

Certificates:

• ITIL Foundation

ADVANTAGEOUS:

• SQL and Oracle DBA Fundamentals: writing queries, performance tuning, user access management.
• ITSM: Incident, Problem, and Change Management.
• SQL: Querying, troubleshooting, and performance optimization.
• Oracle Certified Associate.
• Microsoft SQL Server Certification (MCSA/MCSE).

KEY RESPONSIBILITIES:

Management of systems in accordance with ITIL Methodologies:

• Respond to calls and requests logged on Helpdesk timeously and resolve them accordingly.
• Provide 1st and 2nd-level support for all SANRAL applications, ensuring minimal disruption to the internal and external users.
• Follow the incident management, change management and problem management according to the ITIL Framework.
• Investigate, troubleshoot, and resolve application-related issues and escalating developers when required.
• Perform root cause analysis (RCA) to prevent recurring application issues.
• Continuous Improvements.

Operational: 

• Monitor application performance, availability, and reliability using monitoring tools.
• Identify and resolve slow performance, integration failures, and system errors.
• Work closely with database administrators, network engineers, and partners  to optimize application performance.
• Assist users with application-related queries, configurations, and best practices.
• Provide training and documentation for common issues and solutions.
• Manage user access, authentication, and authorization for applications.
• Support disaster recovery (DR) and backup plans for business-critical applications.
• Write and execute SQL queries to analyse and troubleshoot application-related database issues.
• Identify slow-performing queries and work with DBAs to optimize performance.
• Troubleshooting of Oracle tablespaces, schemas, and user roles for application.
• Assist with database connectivity issues, user access, and data integrity.

Reporting and Improvements:

• Generate application health reports on uptime, incident resolution times, and performance.
• Recommend process improvements to enhance system reliability and user experience.
• Document known issues, solutions, and troubleshooting steps in a knowledge base.

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MINIMUM REQUIREMENTS:

• A Diploma in Information Technology at an NQF level 6.
• Five (5) years relevant storage and backup experience in an Enterprise ICT environment.

Certificates:

• HPE 3PAR StoreServ I and/or HPE 3PAR HPE StoreServ II

ADVANTAGEOUS:

• IT Enterprise size DR, plan, implement and maintain.
• Managing HPE 3PAR StoreServ I experience.
• Managing HPE 3PAR StoreServ II experience.
• Implementing MSA Storage Solutions experience.
• ITIL Foundation.

KEY RESPONSIBILITIES:

Management of systems in accordance with ITIL Methodologies:

• Respond to calls and requests logged on Helpdesk timeously and resolve them accordingly.
• SLA Management for Data Center Services.
• Follow the change management, incident management and problem management according to the ITIL Framework.
• Continuous Improvements.

Operational

• Monitor, contribute and report on compliance to documented protocols to ensure contractual objectives are achieved.
• Maintain short-term and long-term capacity and availability goals to deliver on day-to-day services.
• Development / partake in the policies, procedures, and organisation capability to establish sufficient capacity to manage continuity and disaster recovery.
• Participate in any incident that leads to a disastrous event.
• Participate in annual disaster recovery testing as required and specified in the contract.
• Participates in SANRAL ICT DR plans, policies, and strategies.
• Storage provisioning.
• Zoning
• Firmware maintenance (SAN, Storage, Blade Chassis, Physical servers)
• Maintain HPE repairs.
• Ad-hoc project management.
• Patch management.

Reporting

• Provide monthly SANRAL infrastructure availability reports.
• Contribute to the compilation of monthly capacity and availability reporting
• ICT hardware firmware status.
• ICT software status.
• Project feedback.
• Change and Ticket feedback.