Cuurrent Openings at South African Airways (SAA)

Job Purpose    

• The Specialist: Cyber Security is responsible for establishing and enforcing information security to protect the computer infrastructure, networks and data against cyber-attacks and internal threats. The position will achieve this by co-ordinating security services from service providers and act as the primary integration layer into the company; the key functional themes are Cyber Security Services, Service Providers, SLA Management.
• The primary functions of this position include validating the effectiveness of existing security measures and developing an overall strategy to ensure the long-term information security efficiency and regulatory compliance. Maintain high performing service support functions as per the Service Level Agreement. The job duties include establishing IT security policies and procedures, managing vulnerabilities, managing the security operations centre service, effective incident management, regulating access to information and training staff on proper use of information systems. Monitoring infrastructure, devices and systems for security gaps, design effective solutions and provide reports to management and executive staff.

Principal Accountabilities    

• Contribute to the design of the IT Divisional Strategy and ensure strategies are implemented and integrated within areas of responsibility
• Design/ Contribute to the IT Department Strategy taking into account specialist expertise, best practice, benchmarking and market standards etc.
• Determines policies, processes, action plans and systems to support implementation of the strategy
• Identify and drive initiatives to support profitability and cost containment in department and division
• Manage and control budget in area of responsibility
• Manage the built-in security systems to software, hardware and components
• Develop strategies for software systems, networks, data centers and hardware
• Understand the QA software and hardware for security vulnerabilities and risks
• Identify initiatives in alignment with business requirements and strategic objectives
• Analyse cost drivers and embark on cost containment initiatives in order to maximise the benefits realisation of organisational design and reporting
• Manage services providers according to their service level agreement to ensure budget compliance and reduce risks for the Airline Operational
• Utilises and optimises resources in area of responsibility
• Optimise technology to enhance internal and external customer expectations
• Ensure all processes implemented to deliver customer value
• Drive customer centricity within areas of control
• Establish and manage effective internal and external stakeholder relationships through appropriate relationship building and networking
• Enforce Governance and Risk Management policies, processes and systems
• Deliver on regular and timeous reporting of information to key stakeholders
• Drive continuous optimisation programmes and initiatives
• Engage in trend analysis, benchmarking, research, best practice to support optimisation of department/ division
• Manages programmes and projects to contribute to the optimisation of the department/ division
• Develops and implements information security standards, guidelines, and procedures
• Safeguards information system assets by identifying and solving potential and actual security problems
• Protects system by defining access privileges, control structures, and resources
• Recognises problems by identifying abnormalities; reporting violations
• Implements security improvements by assessing current situation; evaluating trends; anticipating requirements 
• Determines security violations and inefficiencies by conducting periodic audits
• Upgrades system by implementing and maintaining security controls
• Keeps users informed by preparing performance reports; communicating system status
• Maintains quality service by following organisation standards
• Maintains technical knowledge by attending educational workshops; reviewing publications
• Contributes to team effort by accomplishing related results as needed
• Configure anti-virus systems and consoles People
• Actively supports and adheres to people processes and plans to deliver on divisional objectives
• Provides direction, mentoring and coaching to team members to maximise productivity and development
• Drives and implements change initiatives with the vision and strategic direction of the airline Lives and role models the airline’s Values

Qualifications & Experience    

• Bachelor’s degree in IT Security at NQF level 7 is essential
• Relevant postgraduate qualification will be an advantage
• One or more these industry IT Security and or Cybersecurity Certifications: CISM, CISA, CISSP-ISSEP, CISSP-ISSAP, ISO2-001 Lead Implementer
• ITIL certification will be an advantage
• 3 - 5 years’ experience in IT Security Service Management
• Experience developing departmental policies, procedures, standards and guidelines
• Cyber operations management experience and responsibility leading cyber programmes

Knowledge and Skills    

• Experience with security programme that assesses current security posture and recommends effective policies and strategies for long-term protection of the IT assets
• Experience in dealing with cyber-security incidents, vulnerabilities management and overall security strategies
• In-depth understanding of experience in overseeing cyber-security threats, penetration tests and other vulnerabilities including managing the mitigation responses
• Enforcement with all service providers to ensure all infrastructure, network components, applications and devices are properly configured and protected from cyber threats
• Experience with information security standards and regulations
• Latest security and technology developments
• In-depth knowledge of architecture, engineering and operations of enterprise SIEM platforms and SOCs 
• Demonstrated experience in Internet and network security products and platforms, including intrusion detection, intrusion prevention, incident response, vulnerability assessments and penetration testing
• Excellent knowledge of information security alerts, threat trends, intrusion analysis, malware, anomalous behaviour, forensic research and incident response protocols
• Knowledge of basic system administration and operating system hardening techniques 
• System administration
• Network security
• Problem solving skills
• Information security policies
• On-call network troubleshooting
• Firewall administration
• Network protocols
• Routers, hubs, and switches
• Informing others
• Process improvement
• Resource utilisation
• Strong service management leadership skills and ability to work effectively with all IT functions and service providers
• Strong analytical, project management and team-oriented interpersonal skills
• Proven ability to work under pressure in emergencies and communicate security-related concepts to technical and non-technical staff

Attributes    

• Leads crucial conversations
• Coaches and mentors
• Leads projects
• Facilitates transformation and change
• Drives innovation
• Implements and aligns to vision
• Delivers value
• Leverages team diversity
• Role models behaviours and values

Deadline:21st July,2025

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Job Purpose    

• The Cabin Crew member is responsible to ensure the on-board safety of the Airline’s customers and to provide a 5-star customer experience on-board in line with SAA’s Customer Service Standards. The role will ensure that the on-board service delivered to customers complies with the touch-point standards, service procedures and duties defined for the aircraft type operated and ensure the uncompromised excellent customer experience throughout the pairing. 
• The role will effectively perform this function by following through on instructions by the SCCM on all aircrafts. Further, the Cabin Crew member will effectively resolve all conflict and disputes for customers on all flights. The role will assist in promoting the Corporate Brand, protecting the company’s goodwill and ensuring the Company’s image is upheld. 
• Lastly, the Cabin Crew member will adhere to standard operating procedures and are accountable to the Purser on all aircraft.   The role will report all non-compliances to company standards to the Purser and or Commander.

Principal Accountabilities    

• Demonstrates an understanding of the Inflight Services strategy and plan relevant to own work outputs
• Implements strategy within area of responsibility/ own area of work
• Provides recommendations to support the implementation of the Inflight Operations strategy and plan
• Contributes to the budget management and containment of costs on-board
• Provides recommendations on profitability
• Ensures correct application of processes and systems in area of responsibility
• Utilises resources in area of responsibility/ own area of work in a time and cost-effective manner
• Utilises technology to enhance internal and external customer requirements
• Executes work outputs according to customer requirements
• Adheres to Governance and Risk Management policies, processes and systems
• Delivers on regular, irregular and timeous reporting of information to key stakeholders
• Participates in continuous optimisation programmes, projects and initiatives
• Responsible for the safety of customers and all crew onboard
• Manage emergency situations on-board
• Manage Inflight medical emergencies
• Renders a high-quality service to customers and crew
• Maintains sound interaction between customers, flight deck crew, Purser and cabin crew
• Assists in maintaining crew well-being
• Compliance with the relevant company policies, procedures, standards and relevant legislation (BCEA, LRA, industrial agreement, CAA regulations, etc.) and all other regulatory requirements of countries SAA operates in
• Report all non-compliance to Company Standards to the Purser and/or Commander

Qualifications & Experience    

• Grade 12
• SACAA Licenced Crew Member
• Must be Boeing 737/738 qualified or previously qualified (evidence thereof to be attached with this application)

Other requirements:

• Fluency in English is essential
• Must be able to swim
• A weight proportional to height, minimum of 1,58m
• A maximum body mass index of 35 to be maintained throughout the term of the appointment 
• Must be able to fit in an aisle of the aircraft
• Additional foreign languages will be an advantage
• Reliable transport
• Able to work on her/his own without supervision
• Well groomed with no visible tattoos

Knowledge and Skills    

• Understanding of relevant Cabin Services collective agreements policies, procedures, standards and relevant legislation
• Knowledge of relevant legislation (BCEA, LRA, industrial agreement, CAA regulations, etc) and all other regulatory requirements of countries SAA operates in
• Good interpersonal skills
• Strong customer service principles
• Problem solving and analytical skills
• Time management
• Good communication skills (verbal and written) in English
• Cultural and global awareness
• Conflict resolution skills
• Planning and organising skills
• Active listening skills
• Ability to handle pressure

Attributes    

• Effective communication
• Technical expertise
• Stakeholder relationships
• Flexibility and adaptability
• Drives results
• Organisational awareness
• Ethics and integrity
• Collaboration
• Customer centric 

Deadline:17th July,2025

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Job Purpose    

• The Head Chef plays a key role in overseeing the culinary operations and managing the production of food for our clients and ensure that production standards are aligned throughout the different catering units of the company. 
• Plans, coordinates, facilitates and manages the food production processes in collaboration with various departments throughout the manufacturing value chain. Ensures optimal resources and materials are available to support the production processes and deployed to extract maximum value while minimising wastage. Ensures that the production processes are carried out in full compliance of high international food safety and quality standards on a consistent basis.
• Manages the corporate canteens productivity, ensuring that costs are maintained low and enhance profitability without compromising the product quality while driving sales volumes.

Principal Accountabilities    

• Ensure that the production team is trained and workshopped on all menu designs, cooking processes, plating, etc. to ensure the quality of menu items is adhered to and maintained at all times
• Oversee and manage the entire food production value chain (Cold, Halaal /Special Meals, Bakery, Butchery and Hot kitchen to ensure food is prepared according to menu specifications, appropriate cooking methods and Food Safety Standards to ensure optimal food availability according to flight schedules and customer requirements (All cuisines)
• Ensure that HACCP and other Food Safety standards are adhered to at all times, take a lead in ensuring the Critical Control Points (CCP) are timeously recorded and take proactive corrective actions where there are deviations
• Work closely with R&D and procurement for new product development recipes and new product development to ensure conversion and feasibility of mass production
• Keep abreast of the latest trends of cooking methodologies and equipment to enhance productivity and efficiency
• Conduct research on latest trends of cooking methodologies and equipment
• Continuously evaluate the quality of products in the production value chain (raw materials to final product) to ensure menu specifications, recipes and quality standards are according to client specification
• Conducts and analyses meal tasting reports and implements effective improvement processes with Sous Chefs and production teams
• Participate in food safety audits and provide feedback on any production related non-conformances or findings
• Supports the full production value activities in line with client specifications, box times and world class food safety Standards while applying and implementing innovative production processes to ensure high production yields and business profitability
• Plan and coordinate the optimal availability of raw materials in collaboration with the stores departments to fulfill customer requirements, meal specifications, menu specifications, flight schedules and passenger (pax) figures for all the catering units
• Ensures that orders for raw materials are placed and delivered timeously in order to keep the production schedules on track and maintain high quality standard of meals
• Participate in menu design in collaboration with the Commercial department and Research & Development Chef and implement approved menu specifications in line with customer requirements
• Coordinates all SAP production planning activities to ensure that the set food costs are managed and the Cost of Goods Sold (COGS) is maintained within the set strategic parameters
• Monitors all required SAP functions - stock reservation, confirmation of production orders and stock take
• Continuously evaluate the quality of products in the production value chain (raw materials to final products) to ensure menu specifications, recipes and quality standards are according to client specifications
• Ensures the implementation and maintenance of food safety management systems/protocols to ensure adherence to legislative requirements and sound food preparation practices
• Ensure that HACCP and other food safety standards are adhered to at all times, take a lead in ensuring the Critical Control Points (CCP) are timeously recorded and take proactive corrective actions where there are deviations
• Participate in food safety audits and provide feedback on non-conformances from time to time
• Develop and manage the production departmental budget, ensuring cost-effective resource allocation and adherence to financial targets
• Control expenditure according to budget & efficient cash flow management
• Identify & implement cost containment initiatives in order to maximise the benefits realisation business initiatives (where substantiated and where it does not have a negative impact on the long-term sustainability of the organisation)
• Facilitate and evaluate the compilation of Capex investment in Production facilities to ensure validity and adherence to organisational ROI principles identify opportunities to optimize resources and reduce expenses
• Manage relationships with external contractors and vendors, ensuring quality service and competitive pricing
• Source and negotiate contracts for equipment and services
• Ensure all production activities are conducted in accordance with relevant international safety standards, health & safety regulations and compliance standards
• Ensure the effective implementation and monitoring of SHEQ and HACCP related programs in all regions

Qualifications & Experience    

• Diploma or Degree in Culinary Arts, Food Production, or Professional Cookery
• Certification in Food Safety & Hygiene (e.g., HACCP Level 3 or equivalent)
• Valid Health & Safety training certificate
• Certification in Allergen Management, ISO 22000, FSSC Version 6 will be an advantage
• Leadership or management training certificate will be an advantage
• Minimum five (5) years’ experience in a Mass Production Environment
• Minimum five (5) years as a Sous Chef or 3 years as a Head Chef
• Minimum 3 years in airline catering
• Food Safety Management experience
• SAP experience

Knowledge and Skills    

• Excellent organizational skills to ensure the smooth running of the kitchen
• In-depth knowledge of all the sections in a kitchen to efficiently manage operations
• Strong leadership skills to effectively manage and motivate a kitchen team
• Able to do strategic planning and show continuous improvement in productivity
• Solid financial acumen, including the ability to manage a budget
• Creativity and superior culinary skills to create exceptional dishes for diversity of menus
• Knowledge of SHEQ regulations and legislative requirements
• Knowledge of food safety management systems
• Good understanding of Industrial Relations
• Proficient in Microsoft Office applications (Word, Excel, Power Point and Outlook)
• Business acumen to make sound decisions regarding things like menu prices and kitchen processes
• Ability to constantly perform well in a high-pressure and fast-paced environment
• Excellent communication (verbal and written)
• Strong analytical problem-solving skills
• High attention to details
• Strong reporting skills

Attributes    

• Emotional Intelligence
• Problem solving skills
• Achievement orientation
• Customer Service orientation
• Teamwork and cooperation
• Creativity and resourcefulness

Deadline:21st July,2025