Jobs at iKhokha

Job Description

• Ever spotted those cheerful yellow card machines around town? Yep, that's iKhokha, on a mission to revolutionize how small businesses embrace digital payments.  
• Join our journey by becoming a Field Sales Specialist, contributing to our digital empowerment narrative in unique ways. If you thrive in a lively sales atmosphere, bring that go-getter spirit, and enjoy a good challenge, this role is tailor-made for you. 

So, what will you do?  

• You will be responsible for growing the iKhokha customer base and be accountable for hitting steep sales targets in KZN Zululand Trade / North Coast.   

Trade areas:

• Eshowe, Melmolth, Nkandla, Empangeni, Manguzi, Ndumo, Ingwavuma, Jozini, Mkuze, Nseleni, Mtubatuba, Kwamsane, KwaBonambi, Bushlands, Hluhluwe, Esikhawini, Richards Bay, Ulundi, Nongoma, Hlabisa, KwaDukuza etc. 
• We need H U N T E R S who will actively source and find new sales opportunities, build a sales pipeline and most importantly, close deals.  If you enjoy a fast paced environment and love a challenge, then keep reading on... 

In addition to the above, you will: 

• Prospect and canvass for new customers in targeted areas and targeted industries 
• Post-sale call and follow ups, logging all activity and demos with clients          
• Promotional or new product upsell/cross sell/service calls 
• Research new sales leads, plan country trips and execute plans to acquire new customers 
• Ensure all set company Gross Profit, Device sales and Demo targets are achieved on a monthly & quarterly basis 
• Complete feedback loops as required which includes Swarm and demo feedback and HubSpot usage and deal pipeline management 
• Provide proactive feedback regarding suggested changes or improvements to sales or service procedures that could improve the business                      
• Sign-up merchants and assist them with FICA documentation required 
• Complimentary follow up visits 
• Full focus on specialized campaigns and reporting in detail on this such as top merchant campaign or area targeted campaigns 
• Uphold company standards and values at all times when representing the brand 
• Monitor competition in the marketplace and share any relevant insights 
• Take full ownership and accountability for resolving customer complaints by investigating problems, offering solutions and making recommendations to management. 
• Maintain professional and technical knowledge through ongoing self and shared learning. 

Qualifications

• Completed Matric 

Deal breakers: 

• Minimum 3 year’s Field/Outbound Sales experience. 
• Previous exposure working within merchant services or banking sector is advantageous. 
• Excellent communication skills both verbal and written.                             
• Intermediate knowledge using Outlook, Word, Excel, PowerPoint, Sales Software & CRM.             
• FICA training advantageous.                                                                
• Valid driver’s license and own reliable transport is essential. 
• Candidate's must currently be residing in KZN Zululand or the Richards Bay area. 

Additional Skills & Knowledge: 

• Proven track record delivering on sales targets and successfully dealing with customer relationships.                                                                  
• Advanced knowledge of Sales funnel & pipeline management. 

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Job Description

• Do you take pride in driving quality and ensuring things run like clockwork? We’re looking for an experienced Quality Assurance Specialist to join our Inbound Sales Team ensuring that every interaction meets the highest levels of quality and efficiency. 
• Your keen eye for detail and analytical mindset will help drive our sales team’s success to new heights! 

So, what will you do?  

• As a Quality Assurance Specialist you will be  responsible for monitoring and auditing calls to ensure that client interactions and sales approaches align with company standards, excellent sales practices and an exceptional brand experience.  
• Using a scorecard system, you’ll evaluate call performance, provide detailed reports and collaborate with the Sales Trainer & Inbound Sales Team Leaders to support continuous improvement and enhance the overall iKhokha sales experience. 

In addition to the above, you will:  

• Perform call monitoring on calls within the Inbound Sales Team. 
• Perform chat monitoring on all WhatsApp/chats within the Inbound Sales team 
• Perform email monitoring on all HubSpot within the Inbound Sales team 
• Set clear QA goals and targets in line with Sales Trainers goals and objectives. 
• Daily check ins with the team to understand their QA requirements and report back on any findings and communicate if training is required 
• Participate in Customer listening programs to identify customer needs and expectations. 
• Ensure all coaching’s, trainings, process and etiquette are practiced on all forms of communication. 
• Ensure no misinformation or misconduct on any form of miscommunication 
• Through effective listening, identify areas of improvement. 
• Verify that the Inbound Sales Specialist is providing accurate product information. 
• Ensure Inbound Sales Specialist adheres to call back schedules and the sales process. 
• Identify positive and negative trends of Inbound Sales Specialists (broken down by team). 
• Logging the QA results on various systems and spreadsheets as required. 
• Create a QA scorecard and Phonetics guideline for Inbound Sales Specialists to adhere to  
• Coordinates with Inbound Team Leaders and Managers to ensure an appropriate number of audits are performed for each Inbound Sales Specialist. 
• Escalate urgent queries that require input from senior management. 
• Ensure proper escalations when any systems or tools are down and that proper communication is rendered to the Team Leader and Line Manager. 
• Provide Daily, Weekly and Monthly reporting to Inbound Sales Specialists and relevant Line Mangers  
• Provide reports and updates on feedback to Line Managers post sessions. 

Qualifications:  

• Minimum of a matric qualification. 

Deal Breakers:  

• 2+ years call centre experience in a and Quality assurance role 
• 2+ years customer service experience 
• High attention to detail and exceptional active listening skills 
• Solid understanding of a Quality Assurance process 
• Call Centre Quality Assurance knowledge is a must 
• QA Scorecard Creation and Development 
• Telesales, customer service, FICA