Fresh Jobs at Absa Group Limited (Absa)

Job Summary

• This is a Senior Credit Analyst role, with the primary focus to independently manage a defined portfolio of CIB FI clients from a credit risk perspective and be a subject matter expert on the FI credit portfolio. The duties include, among others: evaluating the financial health of clients in the portfolio; preparing detailed credit applications with specific recommendations and presenting credit applications at various Credit Committees; deal structuring; risk assessment across CIB products (debt, markets/derivatives, TxB/trade finance, etc). The portfolio is made up of Banks, Micro Finance Institutions, DFIs, Supranationals, Structured SPVs, Securitizations, Private Equity Funds, among others.
• Candidate is to ensure responsible and measurable risk taking, whilst retaining commercially minded solutions. Also, the candidate is to facilitate business enablement, closely working with various Business Teams.
• The candidate is to act as a conduit for sanctioning of all credit related requests on a defined portfolio of FI clients against which Absa Group Ltd (i.e. Absa SA and all Africa Regions / subsidiaries in Africa) have credit facilities to, collaborating with all key stakeholders including Heads of Credit in-country, Coverage Bankers, Trade Finance Teams, Treasury Teams, Global Markets Teams, Investment Banking Division Team, Risks Teams (Credit, Markets, Models Teams, etc).

Job Description

• Accountability: Credit Risk Management:
• To take ownership and control of credit risk related work on a defined portfolio of Financial Institutions clients against which Absa Group Ltd has credit facilities.
• The candidate is to carry out comprehensive and quality credit risk functions. Functions cut across the credit lifecycle (i.e. analysis, credit granting, implementing, managing, restructuring and impairment) to create shared growth. This is achieved through responsible risk management enhancing the decision making process involved in the extension and management of credit risk within the boundaries of internal policies and external regulations.
• Representing Credit to Senior Management in various committees, presenting analysis of the aggregate portfolio risk and composition.
• Analysis of portfolio risk management and their impact to Portfolio Credit and Market Risk Metrics.
• Assist in developing and delivering relevant Monthly Risk MI for Senior Management within Credit and other senior partners, including analysis and commentary, ensuring risk issues on the defined portfolio are well understood and presented transparently.
• Create presentations and technical documents designed to articulate key risks to various forums and credit committees.
• Build and manage relationships with key relevant business partners to ensure responsible risk taking whilst retaining commercially minded solutions.
• Work closely with key partners to review and improve quality of MI over time.
• Support the management in the delivery of a sound governance process around the Credit MI's delivered by the team.
• Development of analytical tools to better understand and communicate risk concentrations and drivers of risk and capital.
• Facilitate the end to end lending or restructuring process, assuring responsibility for service and quality
• Facilitate / and or make the credit sanctioning decisions ensuring responsible risk decisions are made. Credit functions cut across the credit lifecycle, including risk grading, credit analysis, sanctioning, limit management, restructuring, and portfolio, among others.
• Maintain and manage the relevant portfolio within the defined appetite levels.
• To be an expert with an advanced understanding of Macro economic environment, industries and Bank products. To have strong working knowledge on FI Products (Debt facilties, Pref facilities, Trade Finance, Treasury Products, Market Products, including but not limited to: FX trades, interest rate swaps, total return swaps, bond trades, commodity trades, and equity trades; with a strong working knowledge on mitigating factors on PFE/pre-settlement and settlement risks (e.g. ISDA, CSAs, GMRAs GMSLAs, CLS, and DvP, among others).
• Review and enhancement of systems and processes with a view towards efficiency and automation whilst managing the current operational environment.
• Explore new, improved and alternative ways of lending or restructuring credit to ensure an efficient and improved end to end risk delivery.
• Effectively communicate developments within areas of activity to all relevant stakeholders.
• Accountability: Data and System Management 
• Compile portfolio reviews and sensitivity analysis.
• Develop, negotiate and implement appropriate Risk mitigation strategies.
• To produce relevant management information and manage exposures including the accurate maintenance of the data on relevant risk systems.
• Monitor adherence to policies and SLAs on a continuous basis and identify any deviations and possible concerns.  
• Create and maintain an accurate due diligence record of the client portfolio, detailing what facilities they have and the associated terms and conditions.
• Understand and manage the required inputs into the banks models ensuring validity and accuracy. 
• Monitor the client business performance and identify relevant risks to ensure early identification of change in the client’s business or operating environment and watchlist accordingly.
• Proactively utilize the systems and tools available for Credit Risk and partake in the ongoing development and feedback of these systems to deliver and enhanced automated credit function. 
• Manage all administrative and operational aspects of the relevant portfolio of clients ensuring completeness, accuracy and validity of data.
• Accountability: Governance 
• Ensure that the Bank’s credit policies and philosophy are complied with.
• Ensure understanding and adherence to relevant Legal requirements relevant to the Credit Lifecycle and specific industry.
• Regulatory legislation and the changing environment require an up to date knowledge of changes and the impact on credit risk and capital adequacy.
• Complete the necessary training requirements and Compliance processes in a timely manner.
• Accountability: People management
• Support in creating a high performance culture of individuals who are engaged.
• Portraying the right values and behaviors are portrayed in the achievement of the Risk Strategy.
• Contribute fully, including suggestions for ways of improving risk delivery and management through ongoing projects. 
• Develop relationships with colleagues and create a sense of engagement.
• Communicate concerns or challenges faced in a constructive and positive manner.
• Develop and maintain contacts with Specialists in other areas of the Group.
• Embrace and adapt to the diversity and change within the current Banking environment. 
• Demonstrate the willingness and ability to perform to the very best levels to ensure personal alignment to the Credit Risk Strategy.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
   

go to method of application »

Job Summary

• Ensure that all activities and duties are carried out in full conformance to the Enterprise Risk Management Framework (ERMF), Operational and Resilience Risk Framework (ORRMF), as well as related internal Absa policies and standards.  
• Effectively implement Absa Group ERMF and ORRMF policies and standards and embed effective Operational and Resilience Risk Management (ORRM) practices within the Business Unit (BU). Contribute to establishing and maintaining an integrated and effective risk management framework where risks are identified, quantified, analysed, reported, and managed on a consistent basis in line with the ERMF and the ORRMF. Provide ORRM support to stakeholders in Everyday Banking (EB).  Support the reporting and monitoring of risks and ensure the quality and completeness of risk reporting.

Job Description

• To effectively implement Absa Group ERMF and ORRMF policies and standards and to embed effective Operational and Resilience Risk Management (ORRM) practices within the Business Unit (BU). Contribute to establishing and maintaining an integrated and effective risk management framework where risks are identified, quantified, analysed, reported, and managed on a consistent basis in line with the ERMF and the ORRMF. Provide ORRM support to stakeholders in Everyday Banking (EB).  Support the reporting and monitoring of risks and ensure the quality and completeness of risk reporting.
• Operational and Resilience Risk Framework, Policies and Standards
• Drive policy and standard governance in line with the ERMF and ORRMF.
• Engage with Group Risk teams to ensure proper implementation of ERMF, ORRMF and related policies and standards within the business.
• Support the business in the implementation and embedment of ERMF and ORRMF requirements, including those applicable for Risk and Control Self-Assessments (RCSAs), Critical Process Assessments (CPAs), Issue Management, Risk Events, Key Indicators, as well as Dispensations Waivers and Breaches (DWBs).
• Monitor and report on framework, policy and standard implementation status, concerns, and challenges, escalating material issues identified and indicating the level of severity and associated risks.
• Communicate changes to frameworks, policies and standards and provide guidance for implementation of updated requirements.
• Provide guidance for the implementation of framework, policy, and standard requirements.
• Training and Awareness
• Provide training for relevant frameworks, policies and standards and consider the utilisation of digital training platforms for training interventions.
• Act as advisor for ERMF and ORRMF policies and standards to business areas in EB, providing information on matters related to interpretation or implementation.
• Ensure that good practice is identified and communicated widely through the definition of standards and guidance documents where required.
• Ensure adequate stakeholder training for the Operational Risk Management System (ORMS), Policy and Compliance Management (PCM) system, and other related risk systems.  Provide ongoing support post the training.
• Reporting and Analysis
• Source/Supply and interpret the data for compiling the monthly and quarterly risk committee pack (or other adhoc reporting as required) and ensure data quality and accuracy of reporting.
• Support the management reporting of all key concerns as appropriate through monthly and quarterly risk committees, forums, and governance committees, thus ensuring that senior management is fully aware of any key concerns that may impact EB.
• Ensure the completeness, accuracy, and validity of reporting through the monitoring of data quality on the Operational Risk Management System (ORMS), Policy and Compliance Management (PCM) system, and related risk management systems.
• Drive the implementation of appropriate standards for continuous monitoring of the EB risk and control profile.
• Engage business stakeholders and maintain effective follow-up and tracking of the remediation of weaknesses and control gaps identified.
• Maintain and develop awareness of risk management issues to support completeness, accuracy, and robustness of reporting.
• Conformance Reviews
• Execute conformance reviews against frameworks, policies, and standards.
• Perform comprehensive independent conformance testing to ensure that results of 1st line MA testing can be relied upon (quality and consistency), in line with requirements of Risk and Assurance Standards.
• Evaluate the quality of data maintained on risk management tools and systems and provide recommendations for remediation where weaknesses are identified.
• Raise Dispensations, Waivers, Breaches (DWBs) or issues where non-conformances have been identified, especially where these are material.
• Engage business stakeholders and maintain effective follow-up and tracking of the remediation of weaknesses and gaps identified through conformance testing.
• Report all material concerns as appropriate and through risk and control governance committees.
• Operational Risk Systems 
• Support business in the maintenance of risk information on ORMS and PCM by providing guidance on system utilisation to ensure appropriate data quality and standard conformance.
• Support the business with the resolution and escalation of issues relating to system usage.
• Functional Governance
• Support the Operational and Resilience Risk Team in governance-related matters, including but not limited to monitoring and tracking the Operational and Resilience Risk strategic initiatives, providing administrative support for Manco meetings, tracking of initiatives, documentation of meeting minutes and tracking of meeting action items.

Education and Experience Required

• Relevant NQF level 7 - B degree
• 3 years’ experience in a Financial Institution
• 7 years’ experience in an Operational Risk Environment.

Knowledge & Skills: (Maximum of 6)

• Knowledge of the risk environment and risk management principles.
• An understanding of the operations of a financial organisation.
• Keeping abreast of changes in industry and developing own competency through continuing education.

Competencies: (Maximum of 8 competencies)

• Deciding and initiating action
• Persuading and influencing
• Relating and networking
• Presenting and communicating information
• Analysing data (including data analytics and dashboards)
• Planning and organising
• Coping with pressure and setbacks
• Learning and researching

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
   

go to method of application »

Job Summary

• The Business Analyst facilitates business and cross-competency teams to understand, analyze and document relevant business functions and business requirements in completing tasks related to business solution planning, documenting, and managing customer requirements.

Job Description

• The role of the BA includes process analysis; business process and requirements modelling and analysis and UAT Testing. The role works with business stakeholders, Product Managers, UI/UX Designers, Project Management, and technology partners to develop and implement business solutions in an agile environment.

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
   

go to method of application »

Job Summary

• The Corporate Communications Manager is responsible for developing and implementing effective communication strategies in relation to selected Group programmes, projects, initiatives and incidents, in support of Absa Group’s strategy purpose and values to enhance the corporate brand image and protect Absa’s reputation. This role involves developing proactive and reactive communications strategies, plans and content across all Absa stakeholder groups, ensuring consistent messaging across all communication platforms.

Job Description

• Integrated Communication Strategy: 
• To develop and manage the implementation of tactical Group Communications strategies and plans, by ensuring optimal implementation and adoption across the organisation.
• Develop and manage sustainable integrated communication plans and strategies that support and align with the Group strategic intent and direction.
• Communication Delivery and Content Management: 
• Write, edit, and distribute various types of communication content, including press releases, opinion editorials, social media and website content and proposals.
• Oversee the design, content, and production of all corporate communications materials to ensure they are ready for publishing
• Facilitate and implement communication across platforms
• Where applicable, collaborate with the internal communication teams to ensure colleagues are informed and engaged.
• Client/Stakeholder Relationship Management: 
• Build ongoing relationships and partnerships with management to position Corporate Communications as credible advisors in matters related to reputation management.
• Enquire about and understand the communication needs of the stakeholders and advise appropriately on communication matters such as positioning and messaging.
• Support internal communication in the delivery of communication tactics/events that will allow management to engage regularly with colleagues ensuring visible leadership and engaged colleagues.
• Manage relationships with various service internal and external providers
• Media Relations: 
• Support Absa’s plans in establishing and maintaining relationships with journalists and media outlets, manage media queries and coordinate media events.
• Ongoing monitoring of media coverage and external developments about Absa.
• Collaborate with social media teams and relevant agencies to monitor Absa’s reputation on all media platforms.
• Support the maintenance of media coverage and analyse communication metrics to measure the effectiveness of media relations strategies.
• Reputation Management: 
• Protect Absa’s reputation and support all efforts to promote the brand internally and externally.
• Manage communication-related issues amongst various stakeholders and manage the company’s response to crises to protect Absa Group’s brand reputation.
• Reporting and Governance: 
• Draft, coordinate and deliver Communication team's written monthly reports to manage delivery and submit these reports the Senior Manager.
• Participate in relevant forums and Communications meetings to coordinate appropriate group-wide communication priorities.

Qualifications:

• A qualification in Communications, Public Relations, and/or Marketing (NQF level 7)

Skills:

• Proven experience as a Corporate Communications Manager or Media Relations manager or similar role
• Proven experience in communication execution
• Experience with content production and publication is a plus
• Excellent written and verbal communication skills
• Strong organisational and leadership abilities, creativity, critical thinking and commercial awareness
• Ability to “mine” stories and news angles and convert these into actionable communications initiatives
• Elevated levels of computer literacy - experience with content production and publication would be an advantage

Knowledge and Experience:

• Minimum of 3 to 5 years' work experience in a Corporate Communications management or a similar position
• Strong network of journalists across business and lifestyle media
• Should have experience in designing and implementing effective communications strategies
• Understanding of multi-geography communication strategies

Education

• Bachelor`s Degrees and Advanced Diplomas: Communication Studies and Language (Required)
   

go to method of application »

Job Summary

• To provide specialist advice and support in the collection and analysis of data and creation of information and reports to inform decision making, through the execution of predefined objectives as per agreed standard operating procedures SOPs.

Job Description

Data Collection & Processing

• Gather data from various internal systems, databases, and external sources.
• Clean, validate, and process raw data to ensure accuracy for analysis.

Reporting & MI Creation

• Generate regular MI reports and dashboards to support various teams, ensuring they are accurate and timely.
• Use reporting tools (e.g., Excel, Power BI, Tableau) to create visualizations that communicate trends and insights.
• Assist with the preparation of weekly, monthly, and adhoc reports as required.

Data Analysis 

• Conduct basic analysis of key data points, spotting trends, patterns, and areas of opportunity or concern.
• Collaborate with the team to interpret findings and prepare actionable insights.

Data Quality & Integrity 

• Ensure high data integrity by performing data quality checks and troubleshooting inconsistencies.
• Work closely with data governance teams to maintain accurate and clean datasets.

Collaboration & Support

• Collaborate with other analysts and departments to support crossfunctional projects and provide data insights.
• Assist senior analysts and management with data requests and adhoc analysis.

Required Skills and Qualifications

• Education: Bachelor’s degree in Data Science, Statistics, Mathematics, Applied Mathematics, Computer Science, or related field.
• Technical Skills:
• Proficiency in Excel (formulas, pivot tables, charts, and data visualization).
• Basic knowledge of SQL for querying databases.
• Familiarity with reporting tools such as Power BI, Tableau, or similar.
• Analytical Skills: Strong attention to detail, ability to analyze data, and identify trends and patterns.
• Communication: Ability to clearly communicate findings to both technical and nontechnical stakeholders.
• ProblemSolving: Eagerness to learn new skills and tools to solve data problems.
• Previous internship or coursework in data analysis, business intelligence, or reporting.
• Knowledge of statistical analysis techniques.
• Familiarity with Python or R for data manipulation is a plus.

Key Competencies

• Attention to Detail: Ensures highquality outputs by checking data and reports meticulously.
• Adaptability: Quick to learn new tools and adapt to changing reporting requirements.
• Proactivity: Takes initiative to improve reports and develop new insights.
• Digital familiarity: Exposure to several digital platforms.
• Innovation:  Demonstrates a proactive approach to identifying new ways to enhance data reporting and analysis processes. This includes seeking out more efficient methods, exploring advanced tools, and suggesting improvements that add value to the team’s outputs.
• Stakeholder Management: The ability to engage and communicate with stakeholders to gather requirements and communicate findings and insights.
• Delivering Results and Meeting Customer Expectations

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• Accountable for formulating and executing Stockbroking and Portfolio Manager (SPM) business strategy and driving sustainable growth through inspirational leadership. Responsible for client acquisition, retention, share of wallet optimisation, driving growth in market share, enterprise development. 
• Accountable for developing and exploiting business opportunities to optimize business profitability and customer satisfaction for the Advice and Investments (A&I) business.
• Work with relevant partners in and outside the bank who form part of the value chain of the business. This includes CIB.

Job Description

• Formulate and execute business strategy for the BU
• Formulate and execute SPM strategy into specific performance objectives in line with Advice and Investments and Relationship Bank strategy.
• Assume ownership (sponsorship) on behalf of SPM for the execution and delivery of assigned strategic objectives defined as part of the BU strategy
• Drive the translation and execution of the BU strategy through PD objectives by contracting deliverables with the team, ensuring the top down filtering of these objectives
• Accountable for achieving consistent and profitable revenue growth with the implementation of the strategic objectives
• Ensure that approval and buy-in is obtained for the overall approach prior to execution by means of presentations and personal interactions to ensure effective change management
• Manage the implementation of the BU plans in order to determine the return on investment (ROI) of the strategy and objectives by stringent analysis of the sales and business performance of the BU
• Contribute to the development of the budget (Short-term Plan), 18-month forecast (MTP) and RAF (Revised Annual Forecast) by providing input on the business plan and conducting sensibility checks on the financials
• Facilitate the formulation and management of BU operational plans via planning sessions with stakeholders including banking and product partners.
• Represent the BU at the Advice and Investments Exco to provide feedback on BU performance and future strategies to increase sales drive.
• Monitor and address BU performance by reviewing relevant MI and removing barriers to achieve targets.
• Review capacity and growth of deployed resources in order to identify where resources should be reallocated, developing a short-, mediumand long-term deployment plan for the province to ensure sustainability of the business
• Serve as the Key Risk owner for BU ensuring the:
• Identification, reporting and management of risks emerging within the business
• Management of remediation actions to address business risks
• Representation on the ERC and other risk-based forums
• Engagement with the risk community to monitor and address focus areas as they emerge
• Business Performance
• Compile, co-ordinate and take overall responsibility of Stockbrokers’ financial budgeting, financial and control and reporting
• Develop and maintain Stockbrokers’ financial plan and budget portfolio, incorporating the Advice and Investments business strategy.
• Distribute and manage the allocation of budget to the various teams (Cost centres) with associated financial control.
• Monitor that financial targets and plans are communicated, monitored, and ultimately met ensuring that a monthly report is generate and communicate to relevant stakeholders.
• Monitor that financial targets and plans are communicated, monitored and ultimately met by ensuring that a monthly report is generated and communicated to relevant stakeholders.
• Identify and manage cost drivers in order to improve cost-to-income ratios.
• Manage the compilation and delivery of timely & accurate financial information in terms of monthly variance, quarterly reports and adhoc requests.
• Facilitate that accurate and timeous delivery of annual financial statements is done as per the required standards
• Compliance and Risk management
• Monitor all business risk activities (including business assurance and operational risk management) within the operating environment through obtaining feedback and providing guidance for tactical plans to ensure compliance to Group standards.
• Provide guidance and ensure alignment between Operational Risk, Compliance and Legal.
• Evaluate deteriorating risk metrics on an ongoing basis in order to provide support & guidance on corrective measures.
• Review open and overdue audit and management assurance action items and agree with the respective business resources to take ownership for closure and issue assurance for selected findings
• Actively review the Detailed Risk and Control Assessments (DRACA's) that have been
• Monitor all business risk activities (including business assurance and operational risk management) within the operating environment through obtaining feedback and providing guidance for tactical plans to ensure compliance to Group standards.
• Ensure that the Wealth Management Manco and staff have sufficient and up-to-date information.
• Promote a culture that reflects the organisation’s values, encourages performance and rewards delivery.
• Develop future leadership within the organisation.
• Promotes talent attraction and retention throughout the organisation.
• Grow business leaders in the function through mentoring activities to build a pipeline of future senior leaders in the Group.
• Perform all other duties as reasonably assigned.
• Customer Retention 
• Engage regularly with the customer experience capability to gain insights and understanding into service-related issues, trends, performance and resulting actions.
• Work with managers to resolve all escalations of client queries and/or complaints within the agreed turnaround times
• Facilitate collaboration between managers to share information on common gaps and quality issues in service delivery.
• Monitor volumes and nature of complaints/queries received to ensure that customer service standards are upheld at a high level.
• Work with managers to develop corrective actions for recurring issues and request in-depth investigations take place
• Liaise closely with the product support teams to monitor turnaround times, support agreements, issue management and performance overview in accordance with agreed service level agreements and product interlocks.

Education and Experience Required

Qualifications Required (Essential):

• B Degree (Hons) in Finance, Investments, Commerce, Accounting or other relevant
• SAIS Membership is required (Stockbroker exam and experience)
• Johannesburg Stock Exchange (JSE) Members Exam

Qualifications Required (Preferred):

• Postgraduate/CFA would be advantageous.

Experience Required:

Essential:

• Demonstrate an in-depth and up-to-date understanding of the issues facing the industry.
• Demonstrate understanding of banking and investment products.
• Evidence knowledge of propositions provided to our client base as well as competitors.
• Demonstrating understanding of business disciplines such as sales, marketing, finance, operations, people management and technology.
• Demonstrate experience in management, project management and cultural change, economic, commercial and customer trend awareness.
• 5 years’ experience in the Financial sector which must include proven experience
• 5 years’ experience in managing a Stockbroking environment
• 5 years’ experience on a senior management level in a large corporate

Knowledge & Skills: 

• Leadership Skills
• Analytical Skills
• Stakeholder Management Skills
• Matrix Management Skills
• Financial Management and reporting Skills
• Organisation and business design skills

Competencies: 

• Entrepreneurial and commercial thinking
• Adapting and responding to change
• Coping with pressures and setbacks
• Formulating strategies and concepts
• Deciding and initiating action
• Delivering results and meeting customer expectations
• Leading and supervising
• Working with people
   

go to method of application »

Job Summary

• Support the Relationship Executive in the optimisation of profit and economic value for portfolios of Premium  Business key account clients requiring high complexity commercial banking requirements by focusing: 
• origination efforts to quire new clients; 
• cross-sell to existing client base; 
• coverage efforts to service clients in accordance to the segment CVP

Job Description

• Portfolio Management: Ensure appropriate management of respective portfolios that includes but not limited to client engagement, portfolio performance management, reporting and executing of client requirements
• Business Development: Agree financial targets/new business targets and set out tactical plans to achieve this on an annual basis
• Risk Management: Ensure that portfolio meets the required risk management standards.

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies
   

go to method of application »

Job Summary

• To lead the Personal Loans Collections and Recoveries Strategy, focusing on developing, implementing and monitoring collections, high risk account management and recoveries strategies for Personal Loans.  
• To lead the portfolio management of the debt review portfolio for Absa and lead the industry representation on matters relating to debt review.  
• Take the lead in collections digitization and operational optimization journey.  Lead the distressed customer solution strategy for Everyday Banking business in collaboration with other business areas. 
•  An outcome of the role is to optimize collections and recoveries and maintain performance within risk appetite. 
• Take accountability to ensure leading-edge predictive techniques and modelling is developed and embedded to ensure competitive and sustained advantage.

Job Description

• Strategy, Planning and Risk Management
• Lead the adoption of leading-edge customer collection strategies in Personal Loans, including pre-collections (high-risk account management), pre-legal, legal, and off-balance sheet.
• Develop and / or optimize collections and high-risk account management strategies (preventing a customer rolling into collections) using leading-edge techniques / scoring to maximize collections, including the ownership of implementation of the strategies (Example TRIAD, Collections Scorecards).
• Lead the distressed customer solution strategy in collaboration with other business areas
• Lead the collections digitization and optimization journey across Everyday Banking
• Expand on post write-off recovery strategies in an attempt to optimize this cashflow stream
• Participate in the strategy setting and design of the Collections Operations and External Debt Collectors incentive programs to ensure their effectiveness in motivating collectors and ensuring performance is improved to attain budgeted targets.
• Review and optimize Forbearance strategies (including Debt Counselling) to ensure recoveries are maximized whilst rehabilitating the customer.
• Maintain documentation of end‐to‐end credit collections strategy.
• Understand the interaction between the macro environment and credit performance and adjust credit collections strategies to accommodate stressed events – based on macro expectations.
• Contribute to development of short and medium term financial and business plans driven by business by providing advisory input on the acceptable risk/reward profile while supporting efforts to maximize the opportunities.
• Develop strategy and policy tests to challenge and enhance current strategies.
• Ensure Management Information (MI) in place or is developed to monitor strategy performance and effective implementation/adherence by quality checking MI teams reports and reviewing the information the relevant product committees.
• Ensure that the required portfolio reviews are completed, review the results and make recommendations to the business leaders on how their business activities should be tweaked to improve portfolio performance.
• Ensure systems used for implementing collections strategies are fit for purpose and identify and specify enhancements by confirming strategies are working as required and as per implementation plans.
• Manage and control all compliance, mandatory and regulatory accountability relating to collections and ensure both collectors and credit managers understand their risk obligations. These will include the National Credit Act (NCA), and the Enterprise Risk Management Framework (ERMF).
• Stakeholder and Relationship Management
• Coordinate and communicate collections activities with the respective BUs, Risk and Operations teams.
• Drive close collaboration with the Operations teams and instill a co-operative and conducive working relationship.
• Secure support from Collections and Recoveries Operations, Risk Teams, MI, Business teams, Finance, Product, Payments, Technology and HR to deliver collections programs.
• Participate in the BU Exco / Manco meetings to ensure adequate communication and understanding of senior managers in the BU around the analytics-based methodology used by Risk and decision-making, and the benefits thereof.
• Support the BUs to deliver impairment targets and Loan Loss Rates aligned with the forecasting by providing proactive analysis and guidance on how to manage credit risk within acceptable levels.
• Establish credit risk modelling and measurement procedures and systems.
• Help identify and drive cross-sell and up-sell opportunities in the portfolio and identify pre-qualified business that can be targeted by the BUs to grow the portfolios.
• Liaise with various internal stakeholders (e.g. Risk Management, Credit Lending, Product Head, IT and Enablement, Payments, Group Risk) to secure their respective support in the implementation of changes to the credit underwriting strategies and ensuring capacity exists to implement.
• Review and report strategy performance and trends to the Everyday Banking, Portfolio Quality Review Meeting, Retail Credit Risk Committee, Group Risk teams, and Product Teams
• People and Culture
• Builds and sustains a culture that aligns to Everyday Banking and Risk’s aspirational colleague experience to deliver the target customer experience and financial performance.
• Ensure delivery of business goals by aligning Performance Development (PD) Plans of direct reports to the business goals.
• Instill a performance development culture through directing the PD process and adhering to the PD calendar.
• Pro‐actively identify development areas of direct reports and compile development plans to address them.
• Attract and retain talent, with the assistance from the HR Business Partner.
• Interview and recruit new members of the team, including determining appropriate compensation levels with input from HR.
• Identify team capabilities and develop a succession plan, with the assistance from the HR Business Partner.
• Initiate disciplinary action process as and when required, with the assistance of the Employee Relations Consultant.
• Act as the first line of escalation for all grievances.
• Conduct monthly meetings with the team to address performance gaps.
• Effectively lead team members and ensure their efforts are recognized.
• Ensure execution of plans seeking to address employee related issues ‐ e.g. Colleague Engagement Survey (CES) action plans.
• Control 
• Accountable for ensuring an optimal and complaint control environment within the product that appropriately balances collections activities and customer experience with the need to grow to achieve the financial ambitions and balance sheet.

Education and Experience Required

• Honours Degree in Mathematics and / or Statistics or equivalent NQF level 8 qualification.
• 8 years of relative banking experience of which 2 years should be in a senior role (preferably Retail Banking).
• Highly numerate and literate.
• Well-rounded credit professional with sufficient management experience.

Knowledge and skills: 

• Knowledge of / in dealing with Retail Bank clients (Expert).
• Proven record of accomplishment in credit management & Sanctioning (Expert).
• Financial analysis and interpretation skills (Advanced).
• Stakeholder Management Skills (Advanced).
• Scorecard development (Expert).
• SAS Skills (Expert).

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
   

go to method of application »

Job Summary

• To lead the Card and Transactional Collections and Recoveries Strategy, focusing on developing, implementing and monitoring collections, high risk account management and recoveries strategies for Card and Transactional. To lead the debt sale strategy of the Everyday Banking business and manage the debt sale process end-to-end.  An outcome of the role is to optimize collections and recoveries and maintain performance within risk appetite. Take accountability to ensure leading-edge predictive techniques and modelling is developed and embedded to ensure competitive and sustained advantage.

Job Description

• Strategy, Planning and Risk Management
• Lead the adoption of leading-edge customer collection strategies in Card and Transactional, including pre-collections (high-risk account management), pre-legal, legal, and off-balance sheet.
• Develop and / or optimize collections and high-risk account management strategies (preventing a customer rolling into collections) using leading-edge techniques / scoring to maximize collections, including the ownership of implementation of the strategies (Example TRIAD, Collections Scorecards).
• To lead the debt sale strategy of the Everyday Banking business and manage the debt sale process end-to-end.
• Expand on post write-off recovery strategies in an attempt to optimize this cashflow stream
• Participate in the strategy setting and design of the Collections Operations and External Debt Collectors incentive programmes to ensure their effectiveness in motivating collectors and ensuring performance is improved to attain budgeted targets.
• Maintain documentation of end‐to‐end credit collections strategy.
• Understand the interaction between the macro environment and credit performance and adjust credit collections strategies to accommodate stressed events – based on macro expectations.
• Contribute to development of short and medium term financial and business plans driven by business by providing advisory input on the acceptable risk/reward profile while supporting efforts to maximize the opportunities.
• Develop strategy and policy tests to challenge and enhance current strategies.
• Ensure Management Information (MI) in place or is developed to monitor strategy performance and effective implementation/adherence by quality checking MI teams reports and reviewing the information the relevant product committees.
• Ensure that the required portfolio reviews are completed, review the results and make recommendations to the business leaders on how their business activities should be tweaked to improve portfolio performance.
• Ensure systems used for implementing collections strategies are fit for purpose and identify and specify enhancements by confirming strategies are working as required and as per implementation plans.
• Manage and control all compliance, mandatory and regulatory accountability relating to collections and ensure both collectors and credit managers understand their risk obligations. These will include the National Credit Act (NCA), and the Enterprise Risk Management Framework (ERMF).
• Stakeholder and Relationship Management
• Coordinate and communicate collections activities with the respective BUs, Risk and Operations teams.
• Drive close collaboration with the Operations teams and instill a co-operative and conducive working relationship.
• Secure support from Collections and Recoveries Operations, Risk Teams, MI, Business teams, Finance, Product, Payments, Technology and HR to deliver collections programs.
• Participate in the BU Exco / Manco meetings to ensure adequate communication and understanding of senior managers in the BU around the analytics-based methodology used by Risk and decision-making, and the benefits thereof.
• Support the BUs to deliver impairment targets and Loan Loss Rates aligned with the forecasting by providing proactive analysis and guidance on how to manage credit risk within acceptable levels.
• Establish credit risk modelling and measurement procedures and systems
• Help identify and drive cross-sell and up-sell opportunities in the portfolio and identify pre-qualified business that can be targeted by the BUs in order to grow the portfolios.
• Liaise with various internal stakeholders (e.g. Risk Management, Credit Lending, Product Head, IT and Enablement, Payments, Technology, Group Risk) to secure their respective support in the implementation of changes to the credit underwriting strategies and ensuring capacity exists to implement.
• Review and report strategy performance and trends to the Everyday Banking, Portfolio Quality Review Meeting, Retail Credit Risk Committee, Group Risk teams, and Product Teams.
• People and Culture
• Builds and sustains a culture that aligns to Everyday Banking and Risk’s aspirational colleague experience to deliver the target customer experience and financial performance.
• Ensure delivery of business goals by aligning Performance Development (PD) Plans of direct reports to the business goals.
• Instill a performance development culture through directing the PD process and adhering to the PD calendar.
• Pro‐actively identify development areas of direct reports and compile development plans to address them.
• Attract and retain talent, with the assistance from the HR Business Partner.
• Interview and recruit new members of the team, including determining appropriate compensation levels with input from HR.
• Identify team capabilities and develop a succession plan, with the assistance from the HR Business Partner.
• Initiate disciplinary action process as and when required, with the assistance of the Employee Relations Consultant.
• Act as the first line of escalation for all grievances.
• Conduct monthly meetings with the team to address performance gaps.
• Effectively lead team members and ensure their efforts are recognized.
• Ensure execution of plans seeking to address employee related issues ‐ e.g. Colleague Engagement Survey (CES) action plans.
• Control
• Accountable for ensuring an optimal and complaint control environment within the product that appropriately balances collections activities and customer experience with the need to grow to achieve the financial ambitions.

Education and experience required

• Honours Degree in Mathematics and / or Statistics or equivalent NQF level 8 qualification.
• 8 years of relative banking experience of which 2 years should be in a senior role (preferably Retail Banking).
• Highly numerate and literate.
• Well-rounded credit professional with sufficient management experience.

Knowledge and skills: 

• Knowledge of / in dealing with Retail Bank clients (Expert).
• Proven record of accomplishment in credit management & Sanctioning (Expert).
• Financial analysis and interpretation skills (Advanced).
• Stakeholder Management Skills (Advanced).
• Scorecard development (Expert).
• SAS Skills (Expert).

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

• Financial Goals Business Risk Customer Satisfaction Colleague Support

Education

• Further Education and Training Certificate (FETC)