Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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JOB REQUIREMENTS & OTHER ATTRIBUTES:
- PSIRA registered (Grade C)
- Proven ability to work under pressure and show attention to detail
QUALIFICATION & EXPERIENCE:
- Minimum Grade 12 or equivalent qualification
- Minimum 1 years experience as a Wireman
- Practical electrical/electronic knowledge advantageous
MAIN PURPOSE OF JOB:
- To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system as well as Intercom, CCTV & Access Control systems, do drilling on his own, connect detectors and the alarm control panel and also to power-up and walk-test the alarm system without the help of a technician present.
DUTIES
- Assist technician with installations of alarm and security equipment
- Assist technician by removing old equipment from clients premises
- Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc
- Inform technician of any shortfalls or limitations of the equipment and tools
- Inform technician of cabling required for an installation
- Assist technician with user functions and be able to do a handover
- Clean vehicles and premises after an installation
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- The main responsibilities include but are not limited to response of Fire incidents and firefighting, emergency rescue services, rendering basic medical care, fire prevention and training activities, operating and maintaining of firefighting equipment and apparatus and all related work as required in order to protect the lives and property of the clients of the Fidelity Group.
Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:
- Responding to fires, rescues and related emergency and non-emergency humanitarian incidents
- Responding to incidents involving hazardous substances
- Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
- Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
- Operating a range of equipment to control, manage and extinguish fires
- Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
- Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
- Participate in training drills, simulation exercises and physical fitness training as directed
- To train all relevant employees on the theory and practice necessary to fight fires
- Advise on preventative and corrective actions
- Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
- Perform basic level maintenance on equipment to ensure operational readiness
- Checking, cleaning, testing and maintaining vehicles and equipment
- Complete computerised occurrence log in order to maintain proper records of daily occurrences
- Conducting health and safety inspections in order to maintain a safe work environment in the workplace
- Completing of pro forma documentation
- Participating in Departmental Health and Safety Committee meetings
- Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
- Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
- Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
- Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
- Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
- Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
- Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
- Undertaking supervisory and line functional personnel related functions
Qualifications, experience and other competencies required:
- Grade 12 as a minimum school qualification
- IFSAC Accredited
- NFPA 1001 Firefighter 2 certification
- Firefighter II Certification
- Firefighting training and at least 2 – 3 years related experience are essential
- Valid code C1 drivers license with PrDP
- Advanced driving experience advantageous
- Medically and physically fit
- Good understanding and practice of Fire prevention procedures
- Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
- Clear criminal record.
- Capability to react within efficient time frames to emergency situations
- Administration, interpersonal communication and customer liaison skills are required.
- Hazmat experience and knowledge essential
- EMT certification
- First Aid levels 1 to 3
- Basic Ambulance Attendant
Core Competencies:
- Strong communication skills, both verbal and written
- Sound understanding of the Hazmat guidelines
- Sound understanding of the Security Industry and how to act within the code of conduct of the Group and Regulatory Authority.
- Sound understanding of fundamental elements related to firefighter instructor applications within an operational role.
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- The above position is vacant at our Ermelo Branch. The overall purpose of this position is to transport Crewman and Custodians to collect and deliver clients’ money and provide proof of delivery and collection.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash in Transit (CIT) Certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- Valid drivers license - code C1 (minimum) and a valid PDP
- At least 2 years’ experience in security industry or similar role (Advantageous at FSG)
- Able to work under pressure
- Physically fit
Job Specification (not totally inclusive):
- Full responsibility and accountability for collecting and delivering clients’ money
- Report all delays to the Operations Manager immediately
- Incident prevention and reporting
- Maintain radio contact with controllers
- Take preventive action towards any suspicious activity
- Conduct vehicle audit and complete checklist
- Drive vehicle responsibly and complete documentation of accidents/ incidents
Other Personality Attributes:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Must be self-motivated
- Pay attention to detail
- Customer service and relations
- Quality assurance
- Willing to work overtime
- Willing to travel
Core Competencies:
- Self-development
- Communication skills
- Customer focus
- Team Work
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- The above position is vacant at our Ermelo Branch. The overall purpose of this position is to collect and deliver clients’ money and provide proof of delivery and collection.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash In Transit (CIT) certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- At least 2 years’ experience in security industry or similar role (Advantageous at FSG)
- Clear disciplinary record
- Valid driver’s license is an advantage
- Able to work under pressure
- Physically fit
Job Specification:
- Will be expected to train as a future Custodian
- Full responsibility for collecting and delivering clients’ money
- Receiving, sorting and distributing consignments
- Report all delays to the Branch Manager immediately
- Incident prevention and reporting
- Maintain radio contact with controllers
- Take preventative action towards any suspicious activity
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
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Job Description
- The above position is vacant at Fidelity Cash Solutions Ermelo, reporting to the Branch Manager.
- The overall purpose of this position is to load client ATMS.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited at least with Grade B
- Completed firearm training in handgun and rifle
- SAPS competency certificate
- CIT certificate
- Experience in security industry or similar role
- Driver’s license
- Computer literate
Key Performance Areas: (not totally inclusive):
- Loading off all ATMS on a daily basis
- Securing and accounting for all cash transactions on a daily basis
- Attend to all technical faults on the ATM
- Balancing and accurate cash transaction handling
- Ensure all client assets are secured at all times
- Ensure all key procedures are followed at all times
- Complaint in trans track scanning operations
- Client interactions and assistance
Other personality attributes:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Must be self- motivated
- Customer service and relations
- Quality assurance
- Willing to work overtime
- Willing to Travel
- Alertness
Core Competencies:
- Self-development
- Communication skills
- Customer focus
- Team work
- Able to follow instructions accurately
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- The above position is vacant at our Ermelo Branch. The overall purpose of this position is to distribute and receive consignments.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification (advantageous)
- At least 1 years’ experience in security industry or similar role
- Computer literate (compulsory)
- Possess excellent communication skills
- Must be able to work at night
- Able to work under pressure
- Physically fit
Job Specification (not totally inclusive):
- Prepare for vault room duties
- Planning of the vault room schedules CIT
- Receiving and distributing of consignments to and from CIT teams
- Scanning of consignments
- Balancing of vault and locking up
- Sorting of consignments
- Documentation and administration duties
- Searching duties
Other Personality Attributes and Core Competencies:
- Accuracy
- Good interpersonal skills
- Organising and planning ability
- Quality assurance
- Willing to work overtime
- Customer focus
- Team Work
- Honest and reliable
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- The above position is vacant at our Vredendal Branch. The overall purpose of this position is to collect and deliver clients’ money and provide proof of delivery and collection.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash in Transit (CIT) certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- At least 2 years’ experience in security industry or similar role (Advantages at FSG)
- Valid driver’s license is an advantage
- Able to work under pressure
- Physically fit
Job Specification:
- Full responsibility for collecting and delivering clients’ money
- Receiving, sorting and distributing consignments
- Report all delays to the Operations Manager immediately
- Incident prevention and reporting
- Maintain radio contact with controllers
- Take preventative action towards any suspicious activity
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Pay attention to detail
- Customer service and relations
- Quality assurance
- Willing to work overtime
- Willing to travel
- Alertness
- Energetic, injury free and in good health
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- The above position is vacant at our Parow Branch. The overall purpose of this position is to transport Crewman and Custodians to collect and deliver clients’ money and provide proof of delivery and collection.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash in Transit (CIT) Certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- Valid drivers license - code C1 (minimum) and a valid PDP
- At least 2 years’ experience in security industry or similar role (Advantageous at FSG)
- Able to work under pressure
- Physically fit
Job Specification (not totally inclusive):
- Full responsibility and accountability for collecting and delivering clients’ money
- Report all delays to the Operations Manager immediately
- Incident prevention and reporting
- Maintain radio contact with controllers
- Take preventive action towards any suspicious activity
- Conduct vehicle audit and complete checklist
- Drive vehicle responsibly and complete documentation of accidents/ incidents
Other Personality Attributes:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Must be self-motivated
- Pay attention to detail
- Customer service and relations
- Quality assurance
- Willing to work overtime
- Willing to travel
Core Competencies:
- Self-development
- Communication skills
- Customer focus
- Team Work
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- The above position is vacant at our Worcester Branch. The overall purpose of this position is to ensure that Cash in Transit (CIT) operations are efficiently managed.
Minimum Requirements:
- Clear Criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash In Transit (CIT) certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- Computer literate (compulsory)
- At least 5 years’ experience in the Cash in Transit industry or similar role (Advantageous at FSG)
- CIT management/ supervisory experience is advantageous
- Knowledge of HR/ IR
- Knowledge of ISO9001:2015 quality management and its requirements
- Knowledge of Transtrack
- Strong planning, leadership, organisational and interpersonal skills
- Valid driver’s license and own transport
- Able to work under pressure
- Prepared to work irregular hours
- Clear disciplinary record
Key Performance Areas (not totally inclusive):
- Responsible for all operational issues to the entire client base of his/her branch – through daily communication/ instruction giving and follow up with employees
- Ensure all clients are serviced as per contractual requirements
- Maintain good relations between the Branch and the client regarding services rendered
- Manage staff and client retention
- Risk management
- Ensure all administrative responsibilities relating to daily operational requirements are complete
- Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refuelling, operating the various security systems, ensure cleanliness of the vehicle, etc.
- Accident prevention and reporting
- Take preventative actions towards any suspicious activity
- Liaise with management and all staff
- Personnel Management - deal with HR/ IR related issues
- Overall Transtrack duties
- Ensure security and manage movement of CIT schedules during transit
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Pay attention to detail
- Customer service and relations
- Willing to work long hours
- Planning and organising skills
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- The above position is vacant at our Ermelo Branch. The overall purpose of this position is to ensure that all deposits have been processed as per the agreement between parties. The Supervisor makes sure that there is a consistent, high quality counting and verification service provided by all relevant staff.
Minimum Requirements:
- Clear criminal record
- Grade 12 or equivalent
- Computer literate
- At least 2 years’ cash centre experience or similar role is an advantage
- Treasury experience is an advantage
- Able to work under pressure and multitask
- Must be able to work extra hours when needed
- Must be able to address and resolve challenges which may arise
Job Specification:
- Opening and closing of Cash Centre where applicable
- Ensure that Standard Operational procedures are adhered to
- Counting and verifying money
- Balancing and reconciling money
- Re-counting of money if differences occur
- Ensure daily reports and statistics are up to date
- Ensure that all relevant documents are complete, neat and filed
- Ensure all schedules balance with physical count
- Ensure registers are used and signed for daily
- Ensure incident reports are handled as required
- Ensure all client queries are dealt with in a professional manner and timeously
- Ensure client satisfaction is top priority
- Ensure basic discipline is enforced within the Cash Centre
- Accountable for Cash Centre appointed to him/her if no manager
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Able to follow instructions accurately
- Pay attention to detail
- Must be self- motivated
- Willing to work overtime
- Alertness
- Possess numeric skills
- Accuracy
- Quality assurance
- Customer focused
- Excellent organisation and planning ability
- Team work
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- The above position is vacant at our Ermelo Branch. The overall purpose of this position is to ensure that all deposits have been processed as per contractual agreement between the parties.
Minimum Requirements:
- Clear criminal record
- Grade 12 or equivalent
- Computer literate
- At least 2 years’ cash centre experience or similar role
- Treasury experience in balancing is an advantage
- Clear disciplinary record
- Able to work under pressure
- Must be able to address and resolve challenges accordingly
Key Performance Areas (not totally inclusive):
- Collect bulk cash from and return to vaults
- Treasury balancing
- Float checks
- Daily stock submissions
- Monthly stock orders
- Daily operations meetings
- Daily sorting of fit and unfit notes
- Packing of ATM’s
- Dealing with client queries
- General administration duties
Other Personality Attributes and Core competencies:
- Communication skills
- Customer focus
- Possess numeric skills
- Must be honest and reliable
- Must be assertive
- Must have good verbal and language abilities
- Able to follow instructions accurately
- Pay attention to detail
- Must be self- motivated
- Willing to work overtime
- Alertness
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- The above position is vacant at our Ermelo Branch. The overall purpose of this position is to count and verify the client’s money.
Minimum Requirements:
- Clear criminal record
- Grade 12 or equivalent
- Computer literate
- At least 2 years’ cashier experience or similar role
- Able to work under pressure
Job Specification:
- Ensure that cash processing procedures are adhered to
- Counting and verifying money
- Balancing and reconciling money
- Operating money counting machines
- Packing ATM’s
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Able to follow instructions accurately
- Pay attention to detail
- Must be self- motivated
- Willing to work overtime
- Alertness
- Possess numeric skills
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- The above position is vacant at our Port Shepstone Branch. The overall purpose of this position is to collect and deliver clients’ money and provide proof of delivery and collection.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash In Transit (CIT) certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- At least 2 years’ experience in security industry or similar role (Advantageous at FSG)
- Clear disciplinary record
- Valid driver’s license is an advantage
- Able to work under pressure
- Physically fit
Job Specification:
- Will be expected to train as a future Custodian
- Full responsibility for collecting and delivering clients’ money
- Receiving, sorting and distributing consignments
- Report all delays to the Branch Manager immediately
- Incident prevention and reporting
- Maintain radio contact with controllers
- Take preventative action towards any suspicious activity
- Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
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Main purpose of the job:
- To achieve and exceed all regional sales targets as set by the business.
Qualification & experience:
- Matric.
- Previous sales management experience with a successful track record.
- Minimum of 5 years sales experience with a successful track record.
- Sales / Marketing degree or diploma
DUTIES:
Sales:
- In conjunction with the Branch Managers conduct sales projections per geographical area.
- Set sales and growth targets.
- Analyse sales figures and the provision of data information to enable management to take business decisions.
- Assist direct reporting Sales Consultants to meet set targets, and support Branch Managers in managing their sellers to achieve sales targets.
- Provide Induction, Sales and Product training to Sellers in conjunction with the technical team.
- Ensure debtors control in respect of new clients and installations are in place
- Handle client complaints.
Marketing:
- Ensure that any product approved by the Technical Department is sold by the Sales Consultants.
- Give feedback from clients and consultants about products to the Technical department or suppliers.
- Analyse marketplace to establish needs.
- Assist in market research of any new product before the product is launched.
- Ensure that products are available at the right time at the right place.
- Ensure the lead times are in line with customer needs and demands.
- Formulate and implement pricing strategies for products and services.
- Ensure that pricing strategies deliver highest margin while optimising growth in clients
- Ensure that pricing strategies are in line with overall corporate and marketing plans.
- Formulate discounts and specials where appropriate.
Advertising and Promotions:
- Formulate and implement advertising objectives in line with corporate and marketing plans.
- Analyse industry and competitor advertising strategies.
- Control advertising budget.
- Liaise with advertising suppliers.
- Assess effectiveness of advertising.
- Formulate and implement promotion strategy and objectives.
- Conduct planning and execution of promotions.
- Ensure that material for a public relations exercise meet overall communication objectives.
Management:
- Compile, implement and control marketing plan and budget.
- Assist Client Service Department with the analysing of client complaints.
- Supply marketing related information to management team.
- Attend management meetings.
- Formulate and implement strategies for LSS department as well as corporate business hub.
- Compile and implement policies and procedures.
- Compile and implement performance appraisal system.
- Conduct sales meeting.
Client Liaison:
- Assist with any problems or complaints.
- Give full feedback to clients when necessary.
Human Resources:
- Recruit and assist with the recruitment of new sales staff.
- Involved in disciplinary hearings.
- Identify training needs and arrange for training.
Job requirements & other attributes:
- Computer Literate (MS Office, advanced Excel, PowerPoint).
Competencies (Technical & Behavioural):
- Integrity and trust
- Drive for results
- Action orientated
- Business Acumen
- Attention to detail
- Managing through systems
- Time Management
- Strategic agility
- Problem solving
- Interpersonal savvy
- Customer Focus
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Overall Purpose of the job:
- To provide a superior service level to internal and external customers via all contact channels and media. Phone lists daily either outbound from landlines or working on dialler to achieve legit set sales or appointment targets with potential clients. Appointments can be either reconnections, new, upgrades, link ups or relocations.
Minimum qualifications and experience:
- Matric
- Post Matric qualification - preferred
- A minimum of 1-year customer service experience
- A minimum of 1 year cold calling experience within a sales call centre
- At least 1 year’s administration experience within a client-centric environment
- Computer literacy in Microsoft Outlook, Excel, Word, and PowerPoint
Main duties & Responsibilities:
- Making outbound calls on lists to try and secure sales or sales appointments or working on Dialler lists 90% of a working day.
- Answering inbound calls as well as assist customers who have specific enquiries.
- Transferring calls to other departments as and when needed.
- Handling and resolving customer complaints or escalating on calls if in scope.
- Verifying listener information
- Passing required QA results if applicable.
- Achieving business strike rate requirement, call volume requirement and daily targets on either sales or appointments or technical calls booked.
- Working as a team and assisting colleagues with daily contact centre operational issues.
Behavioural Competencies:
- Customer focus
- Drive and create urgency with potential clients
- Being ethical
- Passion for selling
- Good follow up skills and practices on tasks
- Negotiation skills
- Drive for results
- Action orientated
- Active listening
- Attention to detail
- Able to build report telephonically
- Resilience
- Active cold calling
- Empathy
- Adaptability
- Positiveness
- Organising
- Planning
- Time Management
- Excellent communication skills (verbal and written)
- Dealing with ambiguity
- Informing
- Integrity and trust
- Patience
- Leave effective voicemails
- Closing rate of over 80-90% of deals
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MAIN PURPOSE OF JOB:
- Identifying and securing new business. Performing risk assessments to establish customers’ needs and create a logical link between the client’s risks and the available solutions the group can offer to mitigate those. Cost, compile, and present proposals to potential clients.
Liaise with Localised Security Schemes, housing estates and new complexes (domestic and commercial) on providing comprehensive security solutions, i.e.
- Guarding
- Electronic security systems alarm installation
- Monitoring
- armed response
- bicycle patrols
- CCTV
- access control
- Electric fencing
QUALIFICATION & EXPERIENCE:
- Matric (Grade 12) is a minimum requirement with preference for tertiary qualification
- Marketing diploma or Degree - Advantageous
- Knowledge of the guarding industry and electronic security systems
- Drivers Licence - Compulsory
- Own reliable vehicle - Compulsory
- Valid PSIRA - Grade C - Compulsory
- Previous alarm and/or security guarding sales experience with a good track record
- Knowledge of risk assessment fundamentals
- 4+ years’ experience in sales preferred with customer solution sales experience ideal
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer Literate (MS Office, Email and Internet)
- Sales Minded
- Knowledge of the security industry
- Able to work flexible hours
- Presentable and of sober habits
- Excellent communication, presentation and negotiation skills
- Attention to detail – Risk assessments
- Good networking skills
INCUMBENT:
INTERNAL CLIENTS:
- Head of Sales Dept.
- Special Projects Manager
- Regional Managers
- Regional Sales Managers
- Guarding Regional Manager
- Guarding Operations department
- Group Managers
- Group Executives
EXTERNAL CLIENTS:
- Suppliers
- Customers
- Business Network
KEY PERFORMANCE AREAS:
DUTIES:
- Sell bespoke security solutions to both residential and small commercial clients
- Drive technical revenue through solutions
- Identify potential new business via leads, planned prospecting, networking and cold calling.
- Build and maintain relationships with developers of new housing/security estates and commercial complexes and sell our comprehensive range of products.
- Attend LSS/ HOA/ Estate operational meetings.
- Build relationships with security-related contractors (e.g. fencing, access control)
- Obtain endorsements from Homeowner Associations for ADT services.
- Perform site surveys to assess needs, quote preparation and presentation. After-sales site visits
- Assess changing customers’ needs/security trends through discussions with customers/developers and project managers.
- Attend meetings with Head of Sales Dept to report back on leads/self-generated leads/new business opportunities and track of growth as per business plan.
- Attend sponsored events, networking and community events to promote company image and public relations.
- Provide feedback on competitors, customer needs and security trends and advise accordingly to the Head of Sales Dept.
- Growth of new business within the security/housing estate market
- Maintain pipeline reports
- Liaise with the groups legal department to produce site specific SLA’s
- Keep record of all site documentation
- Drive App Adoption as an product in the scoped solutions
- Other duties could be assigned as required by the business
- Integrate risk assessment findings into presentations to create a logical path to the suggested solution
- Keep up to date with the latest crime trends
- Research area crime patterns
- Keep up to date with changes in technology and advice clients accordingly
- Liaise with operational teams to produce basic site risk assessment / benchmarking documentation / Site Operating Procedures for sites based on the solutions
- Perform site visits with the client to establish risk profiles
- Produce both basic and comprehensive risk assessment reports for new and existing customers
- Yearly risk assessments for customers earmarked by internal clients and suggest new solutions, SOP’s or recommendations to the group to improve services
- Advise and assist operations managers with site-specific SOP’s and training requirements for specific sites
PERFORMANCE STANDARDS:
- Experience as a Sales Representative in the security industry
- Drive and Enthusiasm
- Persuasive Communicator
- Good Planning and organisational skills.
- Effective presentation skills.
- Resilience and flexibility.
- Analytical skills.
- Focused on superior customer service and delivery.
- Business results focused
- Security Market focus
- Relationship Management
COMPETENCIES (TECHNICAL & BEHAVIOURAL)
- Action orientated
- Customer focus
- Perseverance
- Functional / Technical skills
- Problem-solving
- Technical learning
- Drive for Results
- Team Player
- Attention to detail
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Overall Purpose of the Job:
- The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch. The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:
Minimum Requirements
- Senior Certificate or equivalent
- Post matric qualification in General Management advantageous
- 3 years’ minimum experience, at Mid-Management level.
- Grade B PSIRA Certificate (Including Reaction)
- Valid driver’s license (minimum 2 years.
- Firearm competency (Handgun business purposes)
- Grade B Security Certificate – (existing or to be obtained on appointment)
Duties & Responsibilities
Pro-active Strategy
- Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
- Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
- Understanding of the competitive landscape as it relates to the pro-active model.
- Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
- Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
- Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
- Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.
SAPS Involvement
- Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
- Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
- Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
- Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.
Customer Service
- Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, despatching and feedback is adhered to.
- Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
- Attend all serious crime incidents personally, and assist the client with any/all security needs.
- Regularly meet with LSS site steering committees.
Staff Training
- Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
- Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.
Marketing Alignment
- Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
- Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
- Understand and manage client perceptions identified through client perception surveys.
General
- Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points, and SOP adherence.
- Managing daily, weekly, and monthly compliance and required operational duties:
- Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
- Compile reports, Preliminary reports for incidents and accidents, for management.
- Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
- Control budget and manage overtime and expenses.
- Manage and control all purchases.
- Manage all new employees as required in the recruitment process.
- Manage and keep track of all disciplinary hearings.
- Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
- Conduct performance appraisals and manage HR manage system.
- Check and control PSIRA registration/Competencies/training monthly.
- Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
- Manage and control FAMS firearms requirements.
- Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
- Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism).
- Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
- Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
- Ensure that area response activities are carried out in such a manner to provide excellent customer service (attrition).
- Assisting Regional Manager with the implementation of systems.
- Running “special projects”.
- Dealing with IR related matters and disciplinary enquiries.
- Monitoring/Coaching/Assisting of staff to continually improve them-selves (motivate staff).
- Managing performance goal targets, in line with Operational requirement and company strategy.
- Take direct and full responsibility for the Area. To be on call 24hours.
- Monitoring of BPSI clocking’s and driving discipline of not having unmanaged clocking’s -103s.
- Maintenance and managing of LSS sites.
Competencies (Technical & Behavioral)
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Extensive knowledge of Operations, Sales, Technical and Administration.
- Integrity and trust
- People Focused
- Command Skills
- Managing through systems
- Time Management
- Business Acumen
- Drive for results
- Customer Focus
- Managing and Measuring Work
- Building effective teams
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- This would include ensuring effective Client Communications, Client service, and administration. Daily management of level 1 inbound team to achieve overall company objectives, through excellent customer service. To ensure that all staff members provide a superior customer service to internal and external customers via all contact channels and all media.
Minimum Qualifications and Experience:
- Grade 12/Matric or relevant qualification
- Customer Service supervisory experience in a Call Centre environment would be advantageous
- Computer literacy essential (MS Officce suite, MS Word, Excel, Outlook, Powerpoint, Listener)
- Tertiary qualifications are an advantage
- Code 08 Drivers Licence
Main Duties:
- You will be required to work weekends and public holidays in line with business work requirements.
- Manage the Customer Service Level of Incoming calls, workloads and queues
- Manage call-back times and abandonment rate and staff adherence and ensure a full staff compliment, resource planning and allocation of agents in line with business requirements and updating of attendance registers.
- Manage the Absenteeism and vacancy rate in your team as well as Staff turnover rate in your team
- Ensure that team members are logged in to FADT systems on time and for full shift duration
- Ensure team members adherence to schedule and availability to serve, call durations, wrap up times etc.
- Ensure that team members note details of all customer interactions on applicable systems
- Ensure that team members are delivering solutions to client issues and concerns via all contact channels and all media according to quality standards, and ensure your agents are driven to go the extra mile for all Customer's Internal and external
- Manage all client communication channels and ensure excellent customer service levels, as and when required (Email, website chats, Whatsapp communication, CRM chats etc)
- Manage the number of cancellations in line with managing client attrition within your team
- Ensure compliance monthly with all SOP procedures and scripts
- Ensure all internal and external reporting requirements for the team (all daily, weekly, and monthly) is met
- Attend meetings when required and present reporting when needed in meetings
- Deal with client complaints, enquiries, and queries. Receive complaints and calls where customer want to speak to the Supervisor/ Manager. Take ownership ensuring resolution and follow up with customers
- Ensure all escalation processes are followed according to agreed procedures
- Ensure that all staff are trained to required standards and that continuous training takes place, as well as Monitoring /Coaching/Assisting staff. This would include one-on-one coaching. Manage staff welfare.
- Ensure to enforce strict discipline and house rules
- Ensure a Culture of Accountability and communicating with Respect within your team
- Do merit assessment for staff doing exceptional work, getting compliments, and going above and beyond
- Interviewing potential candidates for employment
- Work with peers to implement best practices at all times
- Drive new products for the business via the team, for example- secure products and Fidelity Insure.
- Achieve QA (quality assurance) KPIs and SLA within your team.
- Ensure staff members stay abreast of all changes and additions to knowledge base
- Ad-hoc responsibilities from time to time in line with business requirements, KPI’s, changes and objectives.
- Including but not limited to, Revenue generating projects
Behavioural Competencies:
- Ethical Practice
- Leadership & Navigation
- Business Acumen
- Relationship Management
- Consultation
- Critical Evaluation
- Administrative
- Advanced communication
- Decision making
- Professionalism
- Driven and Passionate
- Change management
- Interpersonal skills
- Computer literate
- Numerate
- Analytical
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Generic Job Purpose:
- The purpose of the position is to oversee all financial aspects of the Business Area and project that includes but are not limited to: Monthly Operating Statement validation of cost, expenditure and revenue. Monthly invoicing, validation and follow-up of payments to ensure UIF payments are done and allocated as per regional input and applicant matrix.
- Conducting of weekly reconciliations of all financial aspects related to the Business Area. The main job function includes financial and administrative support to monitoring and evaluation of financial processes. Ensuring that all financial processes complies with FSG LOA and compliance standards and are implemented efficiently. The function is focused on achieving maximum benefit by optimising all opportunities to accommodate as much applicants as possible to achieve set targets. Liaison with external and internal role players and facilitating progression on a daily, weekly, and monthly basis via adequate feedback and reporting.
Line Manager (1st Level) : Project Manager
Minimum Experience:
- Bachelor’s Degree, Diploma or Certificate in Accounting / Finance / Financial Management
- Project Management / Admin management / Human Resources Diploma / degree or similar qualification.
- Five years’ experience in a project / admin managerial role
- Supervisory and or managerial experience in managing a team
- Financial acumen and minimum 3 years’ experience in managing admin functions
- Knowledge of Microsoft Office package, especially SAP, PowerPoint and excel.
- Professional registration or progress toward SAIPA / SAICA / CIMA (advantageous)
JOB OUTPUTS
KEY PERFORMANCE AREA 1 (50%): MANAGEMENT OF FINANCIAL AND ADMINISTRATIVE PROCESSES
- Manage the activities and processes related to the UIF / FSG funding agreement and ensure compliance with all aspects of the funding agreement on an on-going basis.
- Demonstrates a clear understanding of compiling budgets, including cost estimation, allocation, monitoring, and variance tracking.
- Consultation with the UIF and FSG Executive in terms of any deviation or amendment to the funding agreement and or deviations in the processes in relation to the finances.
- Monthly feedback meetings and reporting to ensure finance progress and feedback is adequately covered in monthly feedback report to UIF and Management.
- Oversight of the data integrity within the project.
- Participate in the reconciliation process all payroll related submissions and reconciliations as submitted between the Project Admin Manager and the Billing Manager at Payroll.
- Submit accurate and timely invoicing in accordance with project and funder requirements.
- Track and reconcile invoices, billing and payments received on an ongoing basis.
- Attend project & business meetings to provide project updates and drive alignment.
- Continuous liaison with UIF with remittance, validation, invoicing and payments.
- Assist management, branches and the team with required weekly and monthly revenue reports, and all other billing related reports for daily operating region.
- Submit monthly and weekly reports as per department’s requirement, including but not limited to: New business and terminations, revenue recon, regional recon of revenue, recon of learner stipends, credit report and retrospective productivity analysis.
- Track and manage changes made to weekly project applicant numbers and validate accuracy of statistics and feedback / escalate if required.
- Ensure all credit notes as processed as per departments procedures and guidelines withing same month.
- Provide input into operational targets and measure growth against targets yearly.
- Ensure compliance with internal financial controls and relevant regulations on an ongoing basis.
- Provide input in the preparation of financial reports for submission to relevant stakeholders quarterly.
- Ensure the proper use of the company’s assets and property to meet business objectives.
- Oversee and streamline billing processes.
- Assist manage and coordinate billing policies.
- Compiling revenue and billing related reports within area of responsibility monthly.
- Release invoices as per departments timelines and deadlines
- Managing billing due on a weekly basis correct billing is released.
- Maintain and escalate incorrectly loaded or duplicate billing as and when detected or notification received.
- Monthly pro-forma invoice recon by 30th of month and verification by UIF by no later than 5th of the next month. Heads up notice of revenue as per invoicing / billing done.
- Ensure accurate and timeous pro-forma invoicing per region and as per the 70/30 split. Validation with Payroll and reconciliation prior to circulation to UIF.
- Verification validation with UIF and Project UIF lead to ensure all evidence and supporting documentation to invoice is complete, valid and accurate.
- Timeous submission of invoices to UIF and reporting of revenue as per required reporting on monthly basis.
- Track invoice, billing and payments received consistently.
- Prepare and manage budget and MOS for UIF LAP Project BA report on monthly operations statement.
- Loading of payments for allocated BA as per guidelines and limits of authority.
- Assistance to the project team in terms of travel approvals, accommodation and petty cash re-imbursement.
- Manage petty cash as per limits of authority of business areas.
- Manage Purchase orders and ensure Executive approval for BA.
- Manage intercompany transfers between the company bank accounts and expedite timeously.
KEY PERFORMANCE AREA 2 (35%): REPORTING AND COMMUNICATION
- Ensure strict compliance with company policies and eliminate audit queries through strong process control.
- Monthly reporting on total learners submitted to UIF for approval vs total learners approved and loaded on HRM.
- Weekly reporting of progress, status, queries and concerns.
- Proper record keeping of all submissions, payments and audits and maintaining master sheets and files of all data which is to be handed over to Fidelity as required.
- Provide timely support for general admin queries and UIF requirements
KEY PERFORMANCE AREA 3 (15%): FINANCE AND PAYROLL LIAISON
- Monthly payroll reconciliation and allocation to relevant branches.
- Provide input for the section on financial and non-financial reports to devise solutions or improvements.
- Prepare all relevant reports (irregularities, costs, overtime etc.) for stakeholders as required.
- Ensure that all employees are trained in accordance with set standards and regulatory requirements to ensure compliance.
- Adhere to all legislation, standards and policies.
- Adhere to all deadlines as per departments procedure and guidelines.
- Maintain document compliance as per company policies and procedures
TECHNICAL COMPETENCIES
- Financial Accounting & Reporting
- Budget Compilation and Monitoring
- General Ledger Management
- Debtors and Creditors Management
- Payroll Reconciliations
- Bank and Balance Sheet Reconciliations
- Financial Controls & Compliance
- Audit Preparation and Support
- Financial Systems (e.g. Sage, Pastel, SAP, or similar)
- Advanced Excel and financial analysis skills
SKILLS
- Attention to detail and being pro-active
- Ability to help others
- Ability to liaise with service providers, management, and employees
- Monitoring service delivered
- Analysis of information
- Input in problem solving
- Communication skills
- Computer literacy
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Job Description
Minimum Requirements (Junior Level)
- A relevant Accounting or Finance qualification (or currently studying towards one)
- Around 6–12 months of finance or accounting experience (internships or learnerships welcome)
- Basic knowledge of accounting systems (experience with SAP is a plus, but not required)
- Good working knowledge of Microsoft Excel (basic formulas, spreadsheets, data capturing)
Job Responsibilities
- Assist with preparing and completing general ledger reconciliations
- Capture and help process weekly and monthly journal entries
- Support the reconciliation of stock accounts and help investigate differences
- Help ensure clearing accounts are accurate and up to date
- Review and check data before it is posted to the system
- Assist with verifying that documents are correctly captured
- Help resolve finance-related queries within agreed timeframes
- Communicate with suppliers and internal teams via email and phone when resolving queries
- Support the team with ad-hoc tasks and projects as needed
- Assist with preparing monthly Profit & Loss reports
- Help analyse monthly variances and general ledger accounts
Key Skills & Competencies
- Good verbal and written communication skills
- Comfortable using computers, especially Excel
- Professional and confident telephone manner
- Strong attention to detail
- Willingness to learn and develop reconciliation skills
- Good organisational and time management skills
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JOB REQUIREMENTS & OTHER ATTRIBUTES:
- PSIRA registered (Grade C) advantageous
- Proven ability to work under pressure and show attention to detail
QUALIFICATION & EXPERIENCE:
- Minimum Grade 12 or equivalent qualification
- Minimum 1 years experience as a Wireman
- Practical electrical/electronic knowledge advantageous
MAIN PURPOSE OF JOB:
- To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system as well as Intercom, CCTV & Access Control systems, do drilling on his own, connect detectors and the alarm control panel and also to power-up and walk-test the alarm system without the help of a technician present.
DUTIES
- Assist technician with installations of alarm and security equipment
- Assist technician by removing old equipment from clients premises
- Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc
- Inform technician of any shortfalls or limitations of the equipment and tools
- Inform technician of cabling required for an installation
- Assist technician with user functions and be able to do a handover
- Clean vehicles and premises after an installation
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Overall Purpose of the job:
- Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning
Minimum qualifications and experience:
- Matric or equivalent
- Minimum 3 years’ experience as an Electronic Security technician
- Programming, wiring, installations and fault-finding experience
- Valid code 08 driver’s license essential
- Must be PSIRA registered (Grade E, D C)
Job Requirements:
- Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
- Installation and Maintenance of electric fences
- Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
- Integration of Electric fencing, CCTV, and Intruder alarm systems
- Setup and maintenance of wireless, fibre and copper networks
- Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
- Oversight and design of big projects
- IT and Network support
- Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)
Main duties & Responsibilities:
- Program system as per specifications
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete job cards after every installation
- Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
- Keep stock up to date and assist store man with stock take
- Keep the company vehicle clean
- Submit petrol slips
Core competencies:
- Customer Focus Functional/Technical Skills
- Approachability Problem Solving and Troubleshooting
- Integrity and Trust Technical Learning
Method of Application
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