Customer Relationship Manager | Westridge at Ampath

Description

• As a Customer Relationship Manager, you will play a pivotal role in shaping how our clients experience our services. At the heart of this role is the opportunity to build meaningful, lasting partnerships with healthcare professionals and stakeholders, ensuring that every interaction reflects trust, care, and excellence. You will champion a high-performance culture by encouraging continuous improvement in service delivery while creating people-centred experiences that inspire loyalty and engagement.
• Working at the intersection of strategy and relationships, you will lead regional initiatives that strengthen client connections, elevate brand presence, and align with broader organisational goals. You will also empower your team to thrive, fostering an environment where accountability, collaboration, and growth are part of everyday practice. Through your leadership, you will contribute to developing future-ready capabilities and nurturing talent that supports long-term success.

Requirements

Role Requirements

• To succeed in this role, you will bring a strong academic foundation that supports both healthcare understanding and relationship management. A diploma or degree in healthcare, healthcare administration, business, customer relations management, marketing, or a related field is essential. This qualification will enable you to confidently navigate the healthcare landscape while engaging stakeholders with credibility and insight.
• A valid South African driver’s licence (Code 08/EB) is also required, as the role involves regular travel to client sites. Your mobility will allow you to remain connected to the environments where your relationships and strategies have the greatest impact.
• Your experience will reflect a solid background of at least five years in client relationship management and stakeholder engagement within a healthcare or service-driven environment. You will have demonstrated success in building and maintaining client partnerships, managing onboarding processes, and resolving service-related challenges with professionalism and care.
• Experience in leading or mentoring a team will be highly valuable, as you will guide a regional group towards shared goals while encouraging collaboration and ownership. Your track record will show an ability to align local initiatives with broader organisational direction, contributing to both immediate outcomes and sustainable growth. Exposure to campaign planning and stakeholder engagement will further strengthen your ability to deliver meaningful and well-coordinated client experiences.