Description
- Ecowize is looking for a professional, organised, and service-oriented Front Office Coordinator to coordinate front-office, reception, and general office-support activities, ensuring a welcoming and professional experience for all visitors and stakeholders.
- The role will oversee switchboard management, provide administrative support, coordinate courier services and deliveries, manage stock control, coordinate housekeeping and groundskeeping activities, and assist with general office maintenance and service-provider requirements.
Key Responsibilities
Create a welcoming experience for all visitors and manage the switchboard effectively.
- Ensure effective management of the switchboard by answering, screening, and forwarding incoming calls in a professional manner.
- Provide basic and accurate information in-person and via phone/email by transferring calls to the appropriate department or person within the expected timeframe. When transferring calls, ensure you first speak to the person receiving the call to explain who is calling and in connection with what.
- Delight customers on first contact and interaction. Warmly greet and welcome guests as soon as they arrive at the office; also ensure they are always offered refreshments.
- Gather all required information pertaining to queries before escalating it appropriately.
- Provide customers with relevant information and contact details of relevant internal stakeholders to ensure queries are resolved or escalated within the expected timeframe. Always have an up-to-date organogram and contact list of who to contact for what.
- Ensure switchboard systems are in working condition and escalate when issues are not resolved. Issues are escalated proactively to the line manager.
- Ensure reception area is clean and neat. Ad-hoc checks by line manager. Packages to be collected must not be stored in the reception area.
- Ensure own appearance is neat and professional with a positive, friendly attitude. Feedback from internal and external stakeholders.
- Be consistent in arriving punctually at the office and communicate and plan if time off is required.
Staff management (housekeeping)
- Coordinate tasks.
- Assist the team with solving problems.
- Escalate concerns raised by the housekeeping team to the Office Manager.
- Drive constructive conversations to ensure a feasible outcome.
Provide general administrative support in a timely and efficient manner
- Provide general administrative or office assistance on a regular or ad-hoc basis. Ensure that these tasks are completed accurately and within the required time.
- Coordinate shipments for courier services.
- Communicate the collection of deliveries.
- Prepare and package supplies for shipment e.g., PPE, Equipment, Corporate Apparel, Staff and Customer Gifts.
Stock control and general building maintenance
- Control stationery inventory. Responsible for tidiness and maintenance of the reception area and stationery storeroom /or cupboard and advising on all stationery required to be ordered, and keeping a file log of all stationery expensed.
- Maintenance – Responsible for Water dispenser and Coffee Machine servicing. Arrange the service as and when required upon approval. Assist the Office Manager with any maintenance issues.
- Servicing of any equipment – Aircon and Fire Hydrants in Cape Town offices.
- IT – Assist with printer toner orders and any Printer service call-outs.
Company travel bookings and management
- Coordinate and arrange business travel bookings including flights, accommodation, car hire, airport transfers and other travel-related services.
- Process travel bookings in accordance with company policies, procedures and budgetary requirements.
Requirements
- Grade 11 qualification (essential).
- Grade 12 or university entrance (desirable).
- Administration or Secretarial qualification (desirable).
- Experience in reception, switchboard management and general administration.
- General business exposure.
- Knowledge of telephone etiquette and general administrative procedures.
- Excellent verbal and written communication skills, including online and telephonic communication.
- Strong interpersonal and organisational skills.
- Ability to multitask and manage competing priorities effectively.
- Proficiency in MS Office applications.
Closing date: 24 October 2026.
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Description
- Ecowize is looking for a results-driven, experienced and detail-oriented Senior Credit Controller to join our Finance team in Cape Town. The successful incumbent will be responsible for leading the end-to-end credit and collections process for a complex, high-volume debtor portfolio, ensuring strong cash flow and optimal working capital through proactive account management, effective risk mitigation, and the timely resolution of payment-related issues.
- This role requires a hands-on professional with strong analytical, problem-solving and negotiation skills who can work independently under pressure and take full ownership of portfolio performance.
- The successful candidate will build strong stakeholder relationships, resolve customer challenges at source, drive continuous improvement, and provide proactive insights and recommendations that support the organisation’s financial and operational objectives.
Key Responsibilities
Own and Strategically Manage a Complex, High-Value Debtor Portfolio
- Own and manage collections effectively to ensure weekly and monthly targets are met.
- Lead proactive collection strategies to achieve weekly and monthly targets while maintaining strong customer retention and compliance with company policies.
- Deliver on collection, DSO, and aging targets as set by management, with a focus on reducing overdue balances in critical accounts.
- Drive resolution of escalated disputes within 48 hours, ensuring contractual compliance and customer satisfaction.
- Perform advanced reconciliations for complex accounts, including escalations from internal and external stakeholders.
- Ensure accurate allocation of receipts and remittances, proactively engaging customers to resolve unallocated cash.
- Act as a strategic partner to internal teams, influencing decisions that impact credit risk and working capital.
- Collaborate with the billing team to ensure all supporting documentation (invoices, credit notes, and purchase orders) is correctly distributed and obtained.
- Work alongside billing clerks to follow up on outstanding purchase orders and ensure invoices are GRV’d (Goods Received Vouched) promptly to avoid delays in payment.
- Prepare comprehensive monthly reports that highlight trends, risks, and opportunities in key account performance, including recommendations for improvement.
- Provide actionable insights to management, influencing strategies for collections, credit limits, and customer engagement.
Develop, Implement, and Enforce Advanced Credit and Collections Strategies
- Design, implement, and continuously improve advanced credit and collection strategies tailored to the portfolio of accounts, ensuring efficiency, compliance, and customer satisfaction.
- Collaborate with cross-functional teams (Sales, Operations, Finance) to align payment terms, resolve bottlenecks, and improve the customer experience while improving collections as well.
- Analyze end-to-end credit workflows to identify gaps, risks, and opportunities for automation or process improvement.
- Drive initiatives that reduce disputes and accelerate collections, leveraging data insights and best practices.
Ensure Accurate and Timely Allocation of Receipts, Reconciliations, and Account Maintenance
- Prepare detailed statements, client status reports, and reconciliation summaries for high-value accounts, ensuring accuracy and completeness.
- Resolve complex queries promptly, both internally and externally, related to payments, outstanding invoices, and allocation discrepancies independently.
- Proactively identify recurring issues in allocation and reconciliation processes, recommending and implementing improvements to reduce errors and delays.
- Collaborate with internal teams (Treasury, AR, Operations) to ensure alignment and efficiency in cash application processes.
- Provide management with actionable insights on allocation trends, unallocated cash, and reconciliation challenges for decision-making.
Act as a Senior Point of Contact and Trusted Advisor
- Champion effective communication and process efficiency, acting as an ambassador for best practices and continuous improvement.
- Ensure professional, proactive engagement with clients, resolving disputes promptly without escalation and maintaining trust.
- Build and maintain strong relationships with customers, positioning the company as a trusted partner.
- Lead professional written and verbal communication with customers, including those in arrears, ensuring clarity and compliance.
- Collaborate with internal teams and lead collection meetings, influencing strategies to resolve escalations and improve outcomes.
- Identify systemic issues impacting collections and escalate with recommendations, contributing to process enhancements across the business.
Identify, Lead, and Drive Continuous Improvement Initiatives
- Analyze end-to-end credit and collections processes for accounts to identify bottlenecks, risks, and inefficiencies.
- Develop and implement improvement plans and SOPs, ensuring alignment with business objectives and stakeholder needs.
- Leverage data and performance metrics to recommend process enhancements that reduce disputes, accelerate collections, and improve DSO.
- Collaborate with cross-functional teams (Finance, Sales, Operations) to ensure improvements are embedded and sustained.
- Champion automation and technology adoption where applicable to streamline workflows and enhance accuracy.
Support Strategic and Operational Initiatives as Required
- Undertake ad hoc tasks and projects aligned with business priorities, providing expertise and leadership to ensure successful outcomes.
Requirements
- Grade 12
- Certification in Accounting
- 5 years’ experience in effectively managing debt collections.
- Solid experience in Finance and shared services.
- Sound knowledge of business processes, automation and digitisation.
- Proficiency in Microsoft Office, including Teams, Outlook, Excel and Word.
- Previous Experience using Accpac (Sage 300).
- Previous Experience using Power BI.
The successful incumbent will have the following skillset
- Strong leadership and organizational skills.
- Strong problem-solving and analytical thinking.
- Ability to work independently with minimal supervision.
- High level of accountabiaity and ownership.
- Ability to make actionable recommendations, not just highlight risks.
- Exceptional relationship-building and stakeholder-management skills.
- Strong communication skills (clear, assertive, professional).
- Ability to work under pressure and manage high-volume workloads.
- Proactive and solution-driven mindset.
- Customer-centric approach and ability to manage difficult conversations.
- High attention to detail and accuracy.
- Ability to engage with people at different skill levels across the organisation.
- Strong negotiation and conflict-resolution skills.
- Resilience and the ability to remain calm and effective under stress.
Closing date: 30 October 2026
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