Fresh Jobs at Radisson Hotel Group

• We are currently seeking a Food & Beverage Manager to join our vibrant team.  At Radisson Hotel Group we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.  We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
• As the Food & Beverage Manager, you bring a heightened level of expertise, a results-driven approach, and a genuine passion for elevating the dining experience to our dynamic F&B Team.
• Supports the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels.
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries.
• Delivers plans and objectives where food & beverage initiatives & hotel targets are achieved.
• Manages the food & beverage team fostering a culture of growth, development and performance within the department.
• Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Builds and maintains effective working relationships with all key stakeholders.
• Delivers effective programmes that advance service standards, profitability and cost control.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Qualifications

• Proven experience in food & beverage service with excellent problem-solving capabilities.
• Excellent managerial skills with a hands-on approach and lead-by-example work style.
• Commitment to exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions, offering advice and recommendations.
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy.
• Experienced in using IT systems on various platforms.
• Strong communication skills

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• We are currently seeking a Bar Manager to join our vibrant team.  At Radisson Collection Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
• Our Bar Managers have pride and passion for all things drink. They thrive off the buzz of working within lively environments and are able to lead and inspire their team to create the Wow Factor for our guests.
• Inspire all of the bar team members to exceed guest expectations.
• Continuously review guest feedback and carry out service observations to ensure that all team members adhere to brand standards.
• Be a passionate trainer promoting a learning culture within the bar.
• Encourage all Team members to demonstrate love and enthusiasm for the product.
• Develop a motivated high performing team, committed to exceeding sales and revenue targets.
• Maintain a thorough working knowledge of food & drink menus, continuously testing the working knowledge of all team.
• Actively participate in sales and marketing activities relating to the bar, ensuring that team members are aware of and promoting such activities.
• Be responsible for all recruitment within the bar ensuring compliance of all stages of the recruitment cycle.
• Oversee all health and safety within the bar area ensuring all team members are compliant.

Qualifications

• A minimum of 2 years of Bar Manager experience within a similar environment.
• A forward thinking and motivated attitude
• Excellent managerial skills with a hands-on approach and lead-by-example work style.
• Commitment to exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions, offering advice and recommendations.
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy.
• Experienced in using IT systems on various platforms.
• Strong communication skills

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• We are currently seeking a Night Auditor to join our vibrant team.  At Radisson Hotel Group we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.
• As a Night Auditor, you bring a heightened sense of responsibility, a focus on delivering exceptional service, and a dedication to ensuring a seamless and secure guest experience to our dynamic night team.

It’s not just about check-in and check-out during night hours; it’s about everything in-between

• You will be our guests’ superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level
• You will exude patience, empathy and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

Qualifications

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver.
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills
• Likes having fun at work
• Experience in a similar position is beneficial but not essential

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• We are currently seeking an Executive Sous Chef to join our vibrant team at.  At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.
• As the Executive Sous Chef, you bring a distinct blend of culinary excellence, visionary leadership, and a flavour for crafting exceptional dining experiences. Your role as the culinary maestro is crucial, and we anticipate the infusion of your creative prowess and results-driven approach to elevate our culinary offerings to new heights.
• Our Head Chefs crave the taste of success and can handle the heat in any kitchen!
• Cooking is the spice of your life, and you will have a passion for food which ensures consistently high standards and a creative flair that showcases ingredients.
• As an integral part of the management team, you will manage budgets and inventory, whilst working proactively to ensure guest satisfaction and the smooth running of the kitchen department.

Qualifications

• Proven experience of managing a Kitchen team
• Excellent technical cooking skills
• A creative problem-solver with an eye for detail
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills

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• We are currently seeking a Food & Beverage Manager to join our vibrant team.  Radisson Hotel & Convention Centre O.R Tambo Johannesburg we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.  We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
• As the Food & Beverage Manager, you bring a heightened level of expertise, a results-driven approach, and a genuine passion for elevating the dining experience to our dynamic F&B Team.
• Supports the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels.
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries.
• Delivers plans and objectives where food & beverage initiatives & hotel targets are achieved.
• Manages the food & beverage team fostering a culture of growth, development and performance within the department.
• Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Builds and maintains effective working relationships with all key stakeholders.
• Delivers effective programmes that advance service standards, profitability and cost control.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Qualifications

• Proven experience in food & beverage service with excellent problem-solving capabilities.
• Excellent managerial skills with a hands-on approach and lead-by-example work style.
• Commitment to exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions, offering advice and recommendations.
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy.
• Experienced in using IT systems on various platforms.
• Strong communication skills
   

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• We are currently seeking a Stewarding Supervisor to join our vibrant team. At Radisson Hotel And Convention Centre Johannesburg, O.R Tambo we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.
• As a Stewarding Supervisor, you contribute expertise, a dedication to excellence in stewarding operations, and a passion for creating a seamless culinary experience for our guests.
• Supports the smooth running of the stewarding department, supporting the kitchen and food & beverage departments to focus on delivering all aspects of the guest food & beverage experience throughout the Hotel to the highest level.
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
• Delivers on plans and objectives where stewarding initiatives & hotel targets are achieved.
• Supervises the stewarding team fostering a culture of growth, development and performance within the department
• Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Builds and maintains effective working relationships with all key stakeholders.
• Takes ownership of the planned deep cleaning and preventative maintenance programme to maintain high cleanliness standards and address maintenance matters.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Qualifications

• Experience in stewarding
• Strong supervisory skills with a hands-on approach and lead-by-example work style.
• Commitment to delivering exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions with proven problem-solving capabilities offering support where required.
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy.
• Experience of working with IT systems on various platforms
• Strong communication skills

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• We are currently seeking a Assistant Meetings & Events Manager to join our vibrant team. At Radisson Hotel & Convention Centre, OR Tambo Johannesburg we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
• We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.
• As a Assistant Meetings and Events Manager, you bring an exceptional level of ambition, a results-driven mindset, and a genuine passion for crafting extraordinary experiences for our clients. Your expertise and dedication will play a pivotal role in elevating our Meetings and Events Team to new heights.
• Manages the Meetings & Events team members and supports the Head of Department in implementing training plans, coaching, and mentoring team members.
• Maximizes revenue and guest satisfaction by receiving Meetings & Events enquiries and related room reservations.
• Upholds a high level of regular, frequent, accurate and timely communication to all related departments regarding the Meetings & Events function within the hotel.
• Supports the Sales teams in generating leads and referring business by analyzing current business, denied business, and identifying potential new business through the office.
• Delivers a pro- active sales culture within the Office to ensure all budgeted revenues are achieved.
• Follows-up with guests to determine satisfaction; measures result and supports strategies to improve the quality of the guest experience.

Qualifications

• Proficient in all Meeting & Events procedures to be a resource when needed.
• A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member management.
• Commercially aware.
• Driven and ambitious to inspire the team to consistently deliver and exceed service standard.
• Clear thinker with excellent communication abilities and attention to detail

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• We are currently seeking a Procurement Manager to join our vibrant team. At Radisson Hotel & Convention Centre, Johannesburg we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
• We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.
• As a Procurement  Manager, you infuse our strategic sourcing endeavors with a heightened sense of ambition, a focus on delivering results, and a genuine passion for optimizing our procurement processes. Your dynamic approach and dedication significantly contribute to the success of our procurement team.
• Supports the smooth running of the procurement department, exerting diligent financial process control in accordance with company and business procedures.
• Works proactively with all key stakeholders to maximize guest satisfaction and comfort, sourcing quality products whilst delivering a positive and responsive approach to enquiries and problem resolution.
• Develops and implements business strategies where objectives are communicated at all levels, performance is measured accurately and reported upon in a timely manner.
• Manages the life cycle of the team within the department, fostering a culture of growth, development and performance.
• Responsible for the purchasing budget, ensuring that all purchasing functions and disciplines are controlled, audited and developed.
• Builds and maintains effective working relationships with all key stakeholders.
• Reviews and scrutinizes purchasing performance, objectives and standard purchasing practices, providing recommendations that will drive financial performance and provide added value.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Qualifications

• Proven experience in hotel purchasing with excellent problem-solving capabilities.
• Excellent managerial skills with a hands-on approach and lead-by-example work style.
• Commitment to exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions, offering advice and recommendations.
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy.

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Job Description

• As a Operations Director at RHG Hotel Group, you are the orchestrator of exceptional experiences. Your role goes beyond executing the masterplan; it's about balancing strategic focus on guest experience, revenue generation, and achieving commercial results.
• Our hotel management team are industry experts and recognized leaders with the ability to prioritize a complex and hands-on workload, and who strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.
• Our Operations Director enjoy the challenge of running our show. It’s what makes your heartbeat faster!
• You will balance executing and delivering the masterplan with a strategic focus on guest experience, revenue generation and achieving commercial results for our stakeholders. 
• You will work with Heads of Department to maximize business opportunities and brand reputation, as well as ensuring adherence to legislation, due diligence requirements and managing the hotel budget.
• As right hand to the General Manager, you will work proactively to ensure guest satisfaction and the smooth running of the hotel.
• As Operations Director, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Qualifications

Qualities We Seek in Our Head of Department: 

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills
• Likes having fun at work.
• Experience in a similar position is beneficial but not essential.

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• We are currently seeking a Revenue Manager to join our vibrant team. At Radisson Hotel & Convention Centre Johannesburg, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
• We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.
• As a Revenue Manager, you bring a high level of strategic acumen, a goal-driven approach, and a deep commitment to optimizing revenue streams to our dynamic Revenue Management Team. Your expertise and passion for maximizing profitability will be invaluable in steering our revenue strategies to new heights.
• Supports the smooth running of the revenue management department, where all aspects of the hotel’s reservations and meeting & events enquiries are managed and handled.
• Works proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
• Develops and implements strategies where key revenue management metrics are identified, communicated and delivered.
• Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance.
• Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Builds and maintains effective working relationships with all key stakeholders Reviews and scrutinizes the business performance, providing recommendations that will drive financial performance.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

INVENTORY MANAGEMENT

• Maintain accurate levels of inventory, based on forecasted demand
• Uses effective restriction methods in periods of high demand
• Setting Yield controls in the PMS / CRS systems based on the forecasted demand in order to ensure maximum revenue potential and RPP performance in conjunction with the hotels’ overall performance objectives
• Uses effective space-release policies to maximise rooms revenue
• Reviews hotel data and online systems
• Ensures all rates are loaded in all systems
• Ensures parallel pricing and inventory is maintained between the hotel and other distribution channels
• Ensures group inventory cut-off dates are managed in line with contract and demand
• Implements black-out dates and reviews frequently to see if adjustments are needed

PRICING AND POSITIONING

• Ensures a correct rate positioning in each segment and for each season
• Tracks and monitors price sensitivity
• Ensures a continuous analysis of the competitor’s rates in each segment and presents at least quarterly during the revenue meeting
• Uses all tools available to ensure correct pricing information
• Ensures RFP requests are handled in a timely manner
• Ensures maximum RevPar penetration
• Develops and reviews an annual transient and group pricing policy
• Develop and Review a demand & city events calendar and on quarterly basis in cooperation with Director of Sales &  Marketing-Review and discuss during Revenue Meeting

MARKET INTELLIGENCE

• Keeps an up-to-date knowledge of all main competitors
• Monitors of competitor pricing / strategies and gathering and analysing of market intelligence through the use of systems available
• Reviews key demand periods to maximise RevPar and profits through effective consideration of cost of sales
• Key contact for all E-Commerce partners and Web Registry is current and all contracts are in line with current RHG policies
• Has an up-to-date knowledge of the marketplace/demand generators
• Companies leaving and entering the market
• Special projects
• City events
• National events

REVENUE ANALYSIS AND TRACKING

• Conducts weekly Revenue Management meetings
• Ensures accurate reporting for accurate analysis on market segmentation, production tracking and monitoring, displacement analysis, demand analysis per segment and RevPar Penetration
• Reviews end of month room statistics reports and provides critical analysis on performance versus forecasts and results of implemented strategies
• Provides comments on the hotels’ financial and market performance on a timely basis to the General Manager and other members of the hotel’s revenue team
• Prepares all weekly, monthly, 3 monthly forecasts and budgets
• Ensure effective and accurate usage of Revenue Management tools
• Maintains historical data on evens and performance on any promotions during these demand generating events

REVENUE IMPROVEMENT

• Utilizes up-selling techniques at all times to maximise revenue
• Focus on call conversions
• Effective incentive scheme for agents in place

RESERVATIONS and MEETING AND EVENTS DEPARTMENT

• Manages and leads the reservations and Meeting and Events department
• Ensures that all telephone standards are adhered to
• Ensures that all enquiries and requests are handled in a timely manner and fashion
• Ensures all daily tasks are completed by the team and gives support if required
• Identifies and addresses training needs to the department
• Supervises that all contracts and other paperwork are signed for group bookings
• Checks that billing instructions are correct and adhered to as per internal SOP
• Ensures that relevant credit checks have been completed for new and existing companies and discussed with Financial Controller
• Offers rates to the Meeting & Events Sales Executive for 24h and other packages
• Assists the Meeting & Events department where required
• Ensures revenue is maximised and optimised at every opportunity by the reservations team

LAWS, REGULATIONS AND POLICIES

• Follows all applicable laws, and corporate standards and guidelines especially with regards to Health & Safety and security of employees and guests
• Ensures hotel compliance with Rezidor / Brand Pricing and E-Commerce policies

HUMAN RESOURCES MANAGEMENT

• Screens, interviews and selects potential team members and supervisors for the department
• To train and coach members of the department in the Call standards and all new procedures and share new information and ensures proper documentation
• Develops and recommends appropriate training to meet guest needs
• Manages, leads and motivates the reservations team
• Identifies and addresses training needs
• Strives to reduce sick-leave and turnover within the departments
• Strives to reduce work related accidents within the departments
• Ensure that staff is delivering Yes I Can Service and arrange refresher training where necessary
• Identifies employees with potential for promotion and / or transfer and makes appropriate development plans for him or her together with the HR Manager
• Ensure all staff attend inter-departmental meetings as required, and to encourage staff to voice ideas and opinions that may be helpful to the hotel or department

RESPONSIBLE BUSINESS

• Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities
• Promotes the Responsible Business programme to guests at all times
• Is actively involved in finding ways of reducing waste and minimizing energy usage

HEALTH AND SAFETY

• Ensure that all potential and real hazards are reported and reduced immediately
• Fully understands the hotel’s fire, emergency and bomb procedures
• Ensures the safety of people and property within the premises by applying hotel regulations and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening
• Maintains the highest standards of personal hygiene, dress, uniform, appearance and body language and conduct

MISCELLANEOUS

• Attends meetings as requested by the GM
• Holds weekly Revenue meetings
• Identifies training needs in the departments and conducts training as required or arranges accordingly in cooperation with HR manager
• Ensures pro-active communication between the Sales team, M&E team and Reservations / Front Office team of all revenue related issues
• Control commission statistics for Travel Agents and to ensure accurate tracking of these
• Ensures the correct follow up of unconfirmed bookings and non-arrivals to maximise revenue
• Continuously seeks to endeavour and improve the hotel’s efficient operation, and knowledge of own job function
• Ensures all requests and correspondence are dealt with in a timely and accurate manner
• Attends any property/city meetings that are relevant to the position

Qualifications

• Proven experience in revenue management with excellent problem-solving capabilities.
• Excellent managerial skills with a hands-on approach and lead-by-example work style.
• Commitment to exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions, offering advice and recommendations.
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy