Assistant Meetings & Events Manager at Radisson Hotel Group

• We are currently seeking a Assistant Meetings & Events Manager to join our vibrant team. At Radisson Hotel & Convention Centre, OR Tambo Johannesburg we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
• We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.
• As a Assistant Meetings and Events Manager, you bring an exceptional level of ambition, a results-driven mindset, and a genuine passion for crafting extraordinary experiences for our clients. Your expertise and dedication will play a pivotal role in elevating our Meetings and Events Team to new heights.
• Manages the Meetings & Events team members and supports the Head of Department in implementing training plans, coaching, and mentoring team members.
• Maximizes revenue and guest satisfaction by receiving Meetings & Events enquiries and related room reservations.
• Upholds a high level of regular, frequent, accurate and timely communication to all related departments regarding the Meetings & Events function within the hotel.
• Supports the Sales teams in generating leads and referring business by analyzing current business, denied business, and identifying potential new business through the office.
• Delivers a pro- active sales culture within the Office to ensure all budgeted revenues are achieved.
• Follows-up with guests to determine satisfaction; measures result and supports strategies to improve the quality of the guest experience.

Qualifications

• Proficient in all Meeting & Events procedures to be a resource when needed.
• A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member management.
• Commercially aware.
• Driven and ambitious to inspire the team to consistently deliver and exceed service standard.
• Clear thinker with excellent communication abilities and attention to detail