Current Vacancies at FNB South Africa

The purpose of the role:

• The Hogan Mainframe Developer is responsible for designing, developing, maintaining, and supporting applications within the Hogan core banking environment. The role requires strong Hogan expertise, mainframe development experience, integration capabilities (z/OS Connect, MQ, TPIPE), and proficiency with secure file transfer mechanisms such as FTP and related protocols. The incumbent will ensure the stability, reliability, and continuous improvement of mission‑critical banking applications

Key Responsibilities:

Hogan System Development & Support

• Develop, enhance, and maintain applications within the Hogan suite (CIS, CAMS, IDS, ILP).
• Provide production support, incident resolution, and performance optimization.

Technical Analysis & Solution Design

• Analyze requirements and translate them into robust technical designs.
• Conduct impact assessments on Hogan modules, batch processes, and integrated systems.
• Offer SME expertise on Hogan structures, data layouts, and transaction workflows.

Mainframe, Integration & File Transfer Development

• Develop and support mainframe components using COBOL, JCL, DB2, VSAM.
• Design and maintain APIs using the z/OS Connect API framework.
• Configure and support IBM MQ messaging structures and queues.
• Manage and maintain TPIPE resources for IMS transactional message handling.
• Implement, automate, and troubleshoot file transfer methods such as FTP, SFTP  and other mainframe file movement protocols.
• Support integration, regression, and end‑to‑end testing.

Collaboration & Stakeholder Management

• Work closely with cross-functional teams including BA, QA, Architecture, Infrastructure, System owners and Operations.
• Provide guidance and mentoring to junior developers.
• Participate in technical design forums and project planning sessions.

Documentation & Compliance

• Produce and maintain high-quality technical documentation.
• Ensure compliance with security, audit, and regulatory requirements.
• Maintain accurate documentation for APIs, MQ setups, file transfer configurations, and Hogan components.

Minimum Qualifications & Experience:

Essential

• 5-10 years hands-on experience with Hogan core banking systems.
• Strong knowledge of Hogan modules such as CAMS, CIS, IDS, HOGAN Batch.

Proficient in mainframe development:

• COBOL
• JCL
• DB2 / SQL
• VSAM
• Endevor (or similar version control)
• Experience developing and integrating APIs using z/OS Connect.
• Experience with IBM MQ (queues, channels, message flows).
• Working knowledge of TPIPE structures for IMS messaging.

Experience with file transfer technologies, including:

• FTP / FTPS / SFTP
• Mainframe dataset transfers (sequential, GDG, VSAM interactions)
• Experience supporting high‑availability systems in financial services.

Preferred

• Knowledge of REST/JSON integration patterns.
• Experience with DevOps pipelines (Git, Jenkins, Azure DevOps).
• Background in banking domains such as deposits, lending, or customer information systems.
• Understanding of enterprise integration patterns and modernization initiatives.

Technical Competencies

• In-depth Hogan system expertise
• Strong mainframe development skills
• z/OS Connect API development
• MQ and TPIPE messaging proficiency
• File transfer protocols (FTP, SFTP)
• Strong analytical and diagnostic skills
• Batch and online processing optimization
• SDLC, Agile, and CI/CD exposure

End Date: April 6, 2026

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Job Description

• To manage risk in a high complex environment through development of risk management strategy aligned to segment and group strategy for area of accountability and ensure implementation thereof; manage a team to deliver on strategy and to drive platform thinking and enabling or embedding risk capabilities to support mitigation of risk

Enterprise & Segment Risk Leadership

• Implement and enhance the Commercial risk framework.
• Ensure consistent integrated risk methodology application across the business.
• Provide leadership on strategic financial and non-financial risks.

Strategic Risk & Business Partnering

• Implement risk strategy into the respective businesses to ensure that there is partnering with business to manage the risk profile
• Challenge assumptions and highlight risk return trade-offs

Risk Appetite & Risk Profile Oversight

• Own and monitor the risk profile for the respective businesses.
• Ensure alignment with Group and Segment risk appetite.
• Escalate breaches and emerging risks.

Governance & Reporting

• Prepare monthly and quarterly risk reports to the respective business Exco’s and governance forums in Commercia Segment
• Deliver clear, forward-looking insights and reporting.
• Oversight of Risk Disciplines
• Lead and integrate specialist risk teams
• Ensure that there is coordinated coverage across all risk types.

Risk Culture & Capability Building

• Strengthen proactive risk and people culture.
• Develop senior risk talent and succession pipelines.

Key Stakeholders

• Commercial CEO & Exco’s, Segment CRO Risk Heads, Group Risk, BU Heads, Specialist Risk Functions, Internal Audit & Regulators.

​​​​​​​Success Measures

• Quality of Exco-level risk insights.
• Effective risk appetite management.
• Strong risk culture.
• Proactive emerging risk management.
• Alignment of risk outcomes to Commercial strategy.

​​​​​​​Experience & Qualifications:

• A Postgraduate degree in a relevant field
• Minimum 10 years' experience in risk management roles
• 3+ years' experience in senior leadership within financial services
• Strong expertise in ERM, risk appetite, capital and regulatory framework
• Solid understanding of investment and partnership funding
• Proven Exco‑level engagement and multidisciplinary team leadership

End Date: April 30, 2026

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Job Description

To provide analytical support in the assessment of financial advice using a standardise matrix of parameters to mitigate against advice risk

• Control expenditure and identify process improvements to contain and reduce costs
• Analyse and assess records of advice for compliance to regulatory standards and the standardised matrix of parameters to determine the quality of advice given to clients
• Provide regular feedback and reporting on identified advice risks and developmental areas to mitigate against these risks
• Display and encourage an appreciation of teamwork and inclusivity
• Participate in planned activities that are appropriate for own development
• Compile reports that track progress and guide business to make informed decisions
• Manages risks in own area of responsibility
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation

End Date: April 7, 2026

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Are you someone who can:

• Support the Client Portfolio Executive by managing and administering a portfolio of clients including the application of an approval and ongoing quality risk management of the clients' credit facilities
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained
• Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention
• Continuously monitor actual process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery

You will be an ideal candidate if you:

• Have a minimum of Matric plus a post‑matric qualification (preferred qualification: completed Bachelor's Degree or 3‑year National Diploma in Accounting, Finance or related field)
• Have 3 - 4 years’ Credit and relationship experience within the financial/banking sector
• Are not an unrehabilitated insolvent

End Date: April 4, 2026

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Overview of the role and requirements:

• To execute digital marketing campaigns in line with the overarching marketing and brand strategy across digital channels by enhancing and delivering high touch digital marketing campaign activities and processes

Are you someone who can:

• Control expenditure and identify process improvements to contain and reduce costs.
• Implement and execute campaign strategy, set-up, testing and reporting and ensure effective delivery and performance across digital and social channels.
• Translate marketing strategies and campaigns into actionable digital campaigns and initiatives aligned to strategic objectives.
• Display and encourage an appreciation of teamwork and inclusivity.
• Develop, encourage and nurture collaborative relationships across business areas and across the group.
• Participate in planned activities that are appropriate for own development.
• Compile reports that track progress and guide business to make informed decisions.
• Manages risks in own area of responsibility.
• Ensure development and continuous value add improvement to operational processes.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards. Identify and utilise opportunities for revenue growth to deliver on sales targets.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant Degree with specialisation in Digital Marketing
• Experience - 3 to 5 years experience in a digital campaign environment, of which 1 to 2 years ideally at specialist level
• Additional Knowledge - Understanding of Search engine optimisation (SEO), search engine marketing (SEM), marketing database, social media, and display advertising campaigns
• Knowledge in optimising landing pages, user funnels and A/B testing
• Knowledgeable about social media channels (blogs, LinkedIn, Twitter, others) and capable of effectively leveraging them for content
• Knowledge of website and marketing analytics tools
• Understanding of ad serving tools and tracking and tagging requirements
• Project management experience is an advantage

End Date: April 6, 2026

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Are You Someone Who Can

• Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

You Will Be an Ideal Candidate If You

• Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
• Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
• Signed off on FAIS categories

End Date: April 5, 2026

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Job Description

To lead and optimise the sales and service delivery model across a client portfolio by empowering team performance and driving the achievement of strategic objectives.

• Track, control and drive the delivery of exceptional service through proactive, innovative and appropriate solutions which are delivered by the team.
• Track, control and drive sales activities with the specific aim to achieve pre-determined team sales targets.
• Proactively drive client conversions to main bank through salary deposits.
• Actively coach team members to effectively resolve queries and complaints that are escalated.
• Monitor and evaluate the team's adherence to relevant processes and compliance to legislative and audit requirements.
• Ensure corrective actions are implemented immediately.
• Track, control and implement changes to sales and service processes in order to improve efficiencies in delivery to clients.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Actively coach team through providing advice about learning, solutions, products and processes with the aim to improve business performance.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve team performance, innovation,  achieve efficiencies and increase competencies.

End Date: April 6, 2026 

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Are you someone who can: 

• Build and manage long-term client relationships to support retention and growth 
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations. 
• Educate customers to the correct Banking platform aligned with their needs. 
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. 
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements 
• Maintain accurate and complete client records and documentation 
• Achieve individual and branch sales and service targets 
• Conduct yourself in an ethical manner. 
• Take accountability for your own performance, personal and career development. 
• Show empathy to customers. 
• Stay updated on industry trends and product knowledge.  
• Manage leads, referrals, and client follow-ups within agreed turnaround times 

Qualification & Experience Requirement  

• Minimum Qualification: Grade 12/ NQF Level 4   
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, 
• Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

You will be an ideal candidate if you possess the following: 

• Strong understanding of FAIS, TCF, and client-centric advice principles   
• Proven ability to meet sales, service, and compliance targets 

End Date: April 5, 2026 

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Are you someone who can: 

• Engage customers in a positive and professional manner by being helpful by living up to our brand promise of “How can we help you?” at all times 
• Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions  
• Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms 
• Fulfil transactions above set benchmarks while delivering exceptional service 
• Manage leads, referrals, and customer follow-ups within agreed turnaround times 
• Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance 
• Always conduct yourself in an ethical and professional manner 
• Take accountability for personal performance, learning, and career development 
• Stay informed on product offerings, systems, and industry developments 
• Contribute to team success and adapt to changing customer and business needs 

Qualification & Experience Requirement  

• Minimum Qualification: Grade 12/ NQF Level 4   
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

You will be an ideal candidate if you possess the following: 

• Strong understanding of FAIS, TCF principles, and regulatory compliance 
• Proven ability to meet sales, service, and customer experience targets 
• Must not be an unrehabilitated insolvent 

End Date: April 5, 2026

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Are you someone who:

Plan, build, optimize and implement innovative quantitative analytical methodologies, procedures, products and advanced models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.

• Has end to end Model development experience as well as, monitoring and optimization of existing models.
• Has experience with disparate data and identifying unique data patterns for deep analysis and feature creation.
• Understands how to work with big data and transform data to be suited for analytical insights.
• Has strong technical skills with strong coding proficiency in SAS or SAS Viya.
• Hard working individual that can work well under pressure.
• Able to translate business requirements into tangible, creative solutions.
• Has A/B Testing methodology background to measure uplift and improve KPIs.
• Translate business problems into actionable insights and analytics with minimum supervision
• Adheres to advance analytics protocols
• Willing to support and mentor junior data scientists in a specialist capacity
• Produce innovative ideas and solutions based on data. Stating assumptions and overcoming challenges.
• Self-driven and able to own their projects.
• Able to collaborate effectively with different stakeholders.
• Have a growth mindset aimed at continuous learning and self-improvement.
• Open-minded and enjoy problem solving.

We can be a match if you are:

• Curious & courageous – you’re driven by always wanting to know more and learn more and you’re brave enough to take action.
• Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to achieve this.
• A team player – you believe in the power of teams, building and leveraging your networks.
• Emotionally intelligent – you can connect with people to build trust.

Qualifications and Experience

• Minimum Qualification: B Degree in Mathematical Sciences, Statistics, Actuarial Science
• Preferred Qualification: Honours Degree
• Experience: A minimum of 5 years' relevant experience within Data Science / Analytics (Credit, Customer Insights, Retention or CVM) within the Financial Services or Banking
• Intermediate knowledge on advanced analytical techniques e.g., statistical methods, segmentation, optimisation, experimental design
• End-to-end Model development experience
• Prior stakeholder engagement experience
• Strong coding proficiency in SAS or SAS Viya
• Able to work with Big Data
• Advantageous – Teradata

End Date: April 7, 2026

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Are you someone who can:

Manage the growth of active customer Account Base to increase client base and translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress

• Achievement of net profit growth for business
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Comply with governance in terms of legislative and audit requirements
• Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team
• Plan and execute campaigns successfully and on schedule. Set standards and benchmarks for measuring successful
• Campaign execution.
• Provide accurate and reliable sales statistics obtained from the team members and compile Sales reports and dashboards
• Manage own development to increase own competencies
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies
• Ensure financial advisory philosophy is understood and efficiently adopted through coaching.  Actively coach through providing advice on solutions, products and processes with the aim to improve sales techniques, skill and business performance.
• Facilitate and conduct coaching to enhance the financial advisory capability of all employees in the Advice Suite. 
• Coach advisors to manage new clients, existing portfolios and identify specific needs and goals in respect of financial advice
• Achievement of net profit growth for business
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Manage the growth of active customer Account Base to increase client base
• Advice Advisors on target management and actively participate in deal construct for clients to ensure individual and team success.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Comply with governance in terms of legislative and audit requirements
• Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team
• Cultivate and manage productive relationships with various stakeholders, including end-users, service providers, SME’s and senior staff.
• Bring technology enhancements to support our virtual environment.
• Demonstrate strong work ethics, diligence and resilience under pressure.
• Are eager to build long term relationships and go the extra mile for clients.
• Analyse complex data sets

You will be an ideal candidate if you:

• FSCA recognised degree – NQF level 7
• RE 5
• Mandated and non-supervised for relevant subcategories as per pertaining to underwritten life cover and investments.
• CFP will be advantages
• Experience in managing a sales team
• Experience in advice/compliance monitoring will be advantageous
• Experience with virtual sales via electronic channels (teams, telephone and sales interface)
• A minimum of 5 years’ experience in financial planning and/or wealth management

End Date: April 8, 2026

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• We are seeking a dynamic Growth Manager to join our Insure & Investment Distribution team. In this pivotal role, your success will be measured by your ability to drive key financial outcomes such as Annual Premium Income (API) and Assets Under Management (AUM). But it’s more than just numbers—you’ll be instrumental in shaping a high-performance, innovative service culture that empowers your team and delivers exceptional experiences for both advisors and clients.
• As the leader of a specialist team of Channel Managers, you will oversee regional Business Development Managers (BDMs) and play a crucial role in accelerating sales growth among Tied Advisors and Untied Advisors within FNB.
• Your focus will be on enabling outstanding advice outcomes across investment and life insurance product lines, ensuring our clients receive the best possible solutions for their needs.
• If you are passionate about leadership, innovation, and making a measurable impact in the financial services sector, we encourage you to apply and be part of our journey to excellence!

Are you someone who can:

Key Responsibilities

Sales Growth and Distribution Leadership

• Leads and manages team of Channel Managers.
• Drives achievement of API and AUM targets at the national level.
• Responsible for tracking, influencing, and enhancing the entire sales activity value chain.

Translates business strategies into actionable growth plans, through:

• Clear Key Performance Indicators (KPIs)
• Measurable success criteria
• Identifies and converts cross-sell and upsell opportunities across investment and life insurance product lines.

Improves sales efficiency by:

• Analyzing activity patterns
• Optimizing productivity levers
• Implementing performance-enhancing initiatives
• Plans, executes, and measures regional business development campaigns.
• Ensures all associated risks are identified and effectively mitigated.

Service Culture and Advisor Experience

• Establishes a culture of service excellence, prioritising relationship building, innovation, and advisor empowerment.
• Focuses on deepening long-term, trust-based relationships with advisors to strengthen distribution channels and increase market share.
• Translates advisor needs into actionable service solutions aligned with organisational values, service standards, and customer journey frameworks.
• Ensures the technical accuracy and relevance of product knowledge, advice support, and solution design.
• Oversees the resolution of advisor and client escalations, ensuring timely and effective outcomes.
• Leverages insights gained from escalations to proactively drive service enhancements.
• Supports continuous improvement by collecting, analysing, and acting on advisor feedback to refine service and engagement models.

Portfolio Management and Business Development

• Manages internal client portfolios as a core responsibility.
• Generates and develops strategic leads to support business growth.
• Assists advisors in converting revenue-generating opportunities.
• Collaborates with product houses and business units to uncover new revenue streams and increase product penetration.
• Encourages the use of digital, self-service, and platform-based tools to improve advisor efficiency and reduce operational costs.

Risk, Governance, and Compliance

• Operational compliance is a critical responsibility, ensuring strict adherence to all legislative, regulatory, audit, and company policies relevant to the financial advice environment.
• Maintains up-to-date knowledge of applicable legislation, compliance standards, and industry best practices.
• Embeds governance and quality assurance standards across all Channel Manager and BDM activities.
• Participates in risk forums and contributes to proactive risk mitigation strategies.
• Conducts ongoing monitoring of business processes to ensure alignment with quality, governance, and customer journey requirements.

Process and Operational Excellence

• Responsible for aligning and implementing end-to-end processes that support efficient advisor journeys and eliminate friction points.
• Utilises technology, data insights, and platform innovation to streamline processes and improve operational efficiency.
• Regularly reviews and refines existing processes to reduce redundancy and maximise value creation.
• Leverages advisor feedback and performance reports to drive continuous improvement throughout the organisation.

Strategic Input and Execution

• Shapes the tactical direction of the distribution business by aligning operational plans with strategic growth objectives, ensuring cohesive execution across the network.
• Develops and implements initiatives aimed at improving sales, service standards, and the advisor experience to maintain the business’s competitiveness and responsiveness to market changes.
• Engages regularly with advisors and stakeholders to tailor product integration strategies and wealth solutions that address their specific needs.
• Supports the ongoing success of the distribution business through proactive adaptation and stakeholder collaboration.

People Leadership and Capability Development

• Leads and nurtures a team of Channel Managers, ensuring they effectively support BDMs in uplifting advisor performance.
• Identifies skills and competency gaps within the team, implementing targeted development programmes and providing on-the-job coaching.
• Requires all team members to create, execute, and review personal development plans.
• Supports talent management, succession planning, and career pathing in accordance with organisational and legislative requirements.
• Fosters an inclusive, collaborative, and high-performance culture that underpins transformation objectives.
• Champions teamwork, knowledge sharing, and diversity of thought across the distribution network.

Core Key Performance Indicators (KPIs)

• API Growth
• AUM Growth
• Advisor activity uplift and productivity
• Sales efficiency metrics
• Quality of advisor support and service experience
• Campaign performance and conversion rates
• Risk and governance adherence
• Employee engagement and team capability development
• Adoption of digital and platform tools

Qualifications

• Bachelor of Business Administration or equivalent degree.
• Investment and insurance experience is an advantage

End Date: April 7, 2026

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Job Description

• We are seeking a highly experienced Risk Head I – Non Financial Risk to join our Commercial Segment Risk team. This is a senior second-line leadership role responsible for providing independent oversight, assurance, and challenge over non financial risks across the segment.
• The role plays a critical integration and relationship management function—ensuring Business Units (BUs) and Super Segment Risk teams are aligned to Group standards, supported in execution, and effectively connected into segment, super segment, and group governance structures.
• This role is ideal for a seasoned risk leader who can balance independent challenge with practical guidance, and who thrives in complex, multi-stakeholder environments.

Key Responsibilities

Segment Non Financial Risk Oversight

• Provide oversight of the segment’s non financial risk profile, including operational, compliance, conduct, fraud, IT/cyber, third party, resilience, data, change and other material NFR risks.
• Ensure consistent application of Group risk management frameworks, policies, and minimum standards across Business Units.
• Maintain a holistic, forward-looking view of non financial risk exposures, interdependencies, and emerging risks.
• Enable effective risk reporting and promote increasing risk maturity across the segment.
• Engage with relevant stakeholders across the segment, Centres of Excellence, and Group to fulfil the risk mandate.
• Proactively manage Internal Audit engagements and oversee the remediation of audit findings based on risk severity.
• Analyse risk information to identify trends, discrepancies, and opportunities for decision-making and improvement.

Risk Assurance

• Lead and execute second-line risk assurance activities across the segment.

Provide independent challenge over:

• Risk and Control Self-Assessments (RCSAs)
• Key Risk Indicators (KRIs) and risk appetite metrics
• Incident, loss, and breach management
• Management remediation plans and timelines
• Identify thematic issues and systemic control weaknesses, escalating material matters to relevant governance forums.
• Coordinate assurance insights with Internal Audit to strengthen coverage and avoid duplication.

Relationship Management

• Act as a key segment-level interface for BU and Super Segment Risk Heads on non financial risk and assurance matters.
• Build strong, trusted relationships that enable effective challenge, collaboration, and escalation.
• Provide clear guidance and interpretation of segment and Group NFR expectations while preserving second-line independence.
• Facilitate the effective flow of risk insights between BUs, Super Segments, and Group Risk functions.

Governance, Reporting and Escalation

• Support the preparation and delivery of segment-level NFR reporting to executive and risk governance committees.
• Ensure BU risk information is aggregated, comparable, and decision-useful at segment level.
• Escalate material risks, control weaknesses, and breaches of appetite in a timely and structured manner.
• Contribute meaningfully to segment risk committee discussions and decision-making.

Risk Culture and Capability Enablement

• Support the development of a strong risk culture and clear accountability across the segment.
• Contribute to capability uplift initiatives, guidance materials, training, and communities of practice.
• Conduct ongoing industry and regulatory research relevant to the Commercial Banking portfolio.
• Act as a trusted advisor on non financial risk and assurance matters, balancing challenge with pragmatic support.

Experience & Qualifications:

Essential

• 10+ years’ experience in Non Financial Risk, Operational Risk, Risk Assurance, or Internal Audit, preferably within financial services.
• Proven experience in second-line risk oversight, assurance, and governance.
• Strong understanding of non financial risk types, control frameworks, and risk appetite.
• Demonstrated experience engaging with senior stakeholders and governance forums.

Preferred

• Relevant professional qualification (e.g. CA(SA), CIA, CISA, FRM, or equivalent).
• Experience operating at segment or enterprise level across multiple business units.

End Date: April 7, 2026

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Job Description

• The Business Architect is responsible for defining, shaping, and optimising the business architecture underpinning the FNB Banking Platform. The role serves as the strategic bridge between business stakeholders, platform consumers, and technical delivery teams, ensuring that business strategies are translated into scalable platform capabilities, integrated processes, and user centric customer experiences.
• This role blends business analysis, process engineering, solution design alignment, and customer experience insight to create coherent, efficient, and future fit platform solutions that drive FNB’s digital and operational excellence

Key Responsibilities

Strategic Alignment & Architecture Development

• Translate platform and business strategies into actionable business architecture roadmaps.
• Identify and document business capabilities required to support platform evolution.
• Recommend improvements to platform operating models, governance, and processes.

Business & System Analysis

• Analyse and document business requirements, user needs, system interactions, and data flows.
• Conduct impact assessments on changes affecting processes, platforms, and business units.
• Produce business architecture artefacts including capability maps, value streams, ecosystem diagrams, and requirements catalogues.

Process Engineering & Optimisation

• Map, design, and optimise core banking processes to support seamless customer journeys and operational efficiency.
• Use BPMN, Lean, Six Sigma, and continuous improvement methodologies to identify and eliminate waste or process constraints.
• Ensure processes support automation, compliance, and risk mitigation.

Platform Solution Collaboration

• Work closely with Solution Architects to align functional requirements with architectural standards and technical feasibility.
• Participate in solution evaluation and trade‑off discussions to ensure balanced outcomes.
• Provide business context in design sessions to ensure cohesive and integrated solutions.

Customer & User Experience Integration

• Incorporate customer journey insights, persona inputs, and UX requirements into platform designs.
• Champion end‑user experience in decision‑making processes.
• Ensure customer pain points, behaviours, and expectations are reflected in business architecture models.

Stakeholder Management & Communication

• Facilitate workshops, forums, and alignment sessions with business owners, developers, designers, and executives.
• Present architectural insights, business impacts, and recommendations to stakeholders.
• Maintain strong relationships across business, IT, operations, compliance, and product teams.

Governance, Risk & Compliance

• Ensure adherence to enterprise architecture principles, standards, and governance processes.
• Maintain documentation repositories and ensure version control of business architecture artefacts.
• Support risk and compliance teams in assessing regulatory impacts on platforms and processes.

Technical Competencies

• Advanced business and systems analysis
• Process engineering (BPMN, Lean, Six Sigma)
• Solution design and architecture awareness
• Strong understanding of banking platforms, APIs, integrations, and digital ecosystems
• Data modelling, workflow mapping, and conceptual system design
• Business capability modelling and value‑stream mapping

Business & Customer Competencies

• Customer journey mapping
• User‑centric design thinking
• Business process optimisation
• Strong analytical and problem‑solving skills
• Ability to simplify complex concepts for diverse audiences

Behavioural Competencies

• Strategic thinking and conceptual reasoning
• Stakeholder engagement and relationship management
• Exceptional communication and facilitation skills
• Collaboration and influence in complex environments
• Adaptability and comfort with ambiguity
• Outcome-driven mindset

Qualifications & Experience

• Bachelor’s Degree in Information Systems, Business, Engineering, or related discipline.

Certifications such as:

• TOGAF (Advantageous)
• Lean/Six Sigma
• BPMN
• BABOK (CBAP)

Minimum Experience

5–8 years relevant experience across:

• Business analysis
• Process engineering
• Solution or technical design collaboration
• Banking, financial services, or platform-led environments

Preferred Experience

• Exposure to cloud platforms, microservices, and API‑led architectures
• Experience working within agile delivery environments
• Cross‑functional business and technology design experience

Key Deliverables

• Platform capability maps
• Business process maps and optimisation recommendations
• Business requirements and system interaction documentation
• Impact assessments and solution alignment reports
• Customer journey insights incorporated into platform design
• Governance documentation and architecture artefacts
• Stakeholder engagement plans and workshop outputs

Decision-Making Authority

• Recommends platform design approaches and business architecture frameworks.
• Advises on process and system impacts of proposed changes.
• Provides input into solution design and prioritisation processes.
• Influences platform roadmap through business architecture insights.

Role Impact

• Ensures alignment between business strategy and platform execution
• Supports reduction in delivery risk, rework, and integration misalignment
• Drives customer‑centric design across the banking platform
• Enhances operational efficiency and process coherence
• Strengthens governance and architectural maturity within the platform

End Date: April 8, 2026 

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Are you someone who can: 

• Build and manage long-term client relationships to support retention and growth 
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations. 
• Educate customers to the correct Banking platform aligned with their needs. 
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. 
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements 
• Maintain accurate and complete client records and documentation 
• Achieve individual and branch sales and service targets 
• Conduct yourself in an ethical manner. 
• Take accountability for your own performance, personal and career development. 
• Show empathy to customers. 
• Stay updated on industry trends and product knowledge.  
• Manage leads, referrals, and client follow-ups within agreed turnaround times 

Qualification & Experience Requirement  

• Minimum Qualification: Grade 12/ NQF Level 4   
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, 
• Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 
• You will be an ideal candidate if you possess the following: 
• Strong understanding of FAIS, TCF, and client-centric advice principles   
• Proven ability to meet sales, service, and compliance targets 

End Date: April 7, 2026

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The Ideal candidate must have the following exposure:

• Achievement of net profit growth for business.
• Drive an increase in average balance of specific portfolio of liabilities.
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
• Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Build and maintain strategic relationships with internal and external parties to support the sales strategy· Manage the growth of active customer Account Base to increase client base.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships. Facilitate channel migration of customers to ensure most effective way of banking customers
• Track, control and influence sales activities with the specific aim to achieve previously determined sales team targets.
• Define a portfolio growth strategy in line with predetermined growth targets, which are determined on an annual basis through conducting competitor analysis, providing innovating new value propositions and focusing on new as well as cross-sell opportunities.
• Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirements.
• Develop Strategies to improve operational and cost efficiencies by tracking, controlling and influencing sales activities with the specific aim to increase sales efficiencies of the team.
• Keep up to date with financial and economic developments to inform and support clients and provide clear analysis for all business processes and documentation to develop the business.
• Plan and execute campaigns successfully and on schedule. Set standards and benchmarks for measuring successful campaign execution.
• Monitor costs / benefits per campaign/channel. Maintain operational accountability for all campaign execution.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.

Qualifications and experience:

• Must have a Bachelor of Commerce or relevant Business Degree
• 10 - 15 Years banking experience
• Experience at a leadership level would be preferable
• This is a FAIS role and therefore it is compulsory that the successful incumbent have RE5 with a relevant Business Degree 

End Date: April 12, 2026 

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Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.

Additional Requirements:

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

End Date: April 9, 2026

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Job Description

To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.

• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
• Conduct themselves in an ethical manner at all times
• Adhere to the TCF (Treating Customer fairly) principles in all that you do
• Identify and sell/cross sell products aligned to customer needs
• Maximize channel optimisation opportunities identified aligned to customer needs  
• Ensure activities support cost containment and reduction
• Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience

End Date: April 2, 2026 (6 hours left to apply)

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Are you someone who can:

• Improve the lives of the customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

You’ll be an ideal candidate if you have:

• Must have a formal IT Project Management course / certificate / university module.
• Must have min 5+ - years IT Project Management experience.
• Must have experience running Technology / Technical projects.
• Experience with Climate Risk and/or ESG Environment and Social Governance
• Experience in the banking industry

Additional information

• To drive business change that delivers value through the structured implementation and delivery of projects against time, resource, money and scope constraints.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Effectively implement change management practices, processes and procedures and ensure optimal understanding and acceptance thereof.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
• Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.
• Implement people resource planning in line with delivery and performance objectives, on budget and in partnership with specialised areas.
• Continuously monitor actual project and process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery.
• Manage and advise on projects from beginning to end in alignment with identified organisational methods and governance guidelines.
• Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives.
• Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements.
• Apply the necessary discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
• Define project success criteria and disseminate them to involved parties throughout project life cycles
• Apply knowledge of products, techniques and related processes to manage a team's task execution on quality and time.
• Direct, control, coordinate and optimise budgeted resources (including people, procurement, systems, time and budget) to meet specific objectives and deliver agreed results in accordance with a defined project lifecycle or process.

Qualifications and Experience

• Minimum Qualification - Completed relevant undergrad degree/diploma
• Preferred Qualification - Post graduate degree
• Must have a formal IT Project Management course / certificate / university module.
• Experience 5+ years IT Project Management experience

End Date: April 3, 2026

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Job Description

• Responsible for financial analysis, risk management, portfolio management, planning and forecasting.
• Develop strong client relationships and offering customized lending solutions.
• Collaborate with Wealth Managers to enhance the structured lending business and profitability.
• Prepare reports on portfolio performance and risk metrics for stakeholders.

You will be an ideal candidate if you:

• Relevant NQF7 Level Degree in Finance, Economics or Accounting.
• Completed RE5 qualification.
• Have 7-10 years’ experience maintaining and growing wealth clients with structured lending products.   

End Date: April 11, 2026 

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Job Description

• To provide support and project assistance to the project team or PMO by organising, communicating details related to a specific assignment or project task while serving as an interface between team members, managers, and stakeholders to ensure successful execution of projects.

Are you someone who can:

• Provide end-to-end coordination and administrative support across IT projects, programmes, or PMO portfolios
• Build productive working relationships with project managers, technical teams, vendors, and business stakeholders
• Coordinate project activities including meetings, workshops, logistics, documentation, and reporting
• Track project progress, risks, issues, changes, and decisions using agreed governance frameworks and tools
• Deliver consistently high-quality project outputs while managing multiple priorities and deadlines

You will be an ideal candidate if you:

• Have a Diploma or Degree in Information Technology, Project Management, Information Systems, or a related field
• Have 3–5 years’ experience in an IT project coordination, IT project administration, or PMO support role within an IT environment
• Are familiar with project governance frameworks and SDLC or BDLC methodologies
• Have experience using project tracking and documentation tools such as MS Project, Jira, Confluence, or SharePoint
• Understand basic project financial tracking and reporting
• Are detail-oriented, organised, and able to prioritise effectively

End Date: April 9, 2026

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Job Description

• To manage the origination, structuring and closing of less complex deals in the allocated sector/product, under guidance and supervision based on a defined sales target.

Are you someone who can:

• Originate and grow market share across the business as well as creating a network to originate new business
• Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective engagement and understanding of customer’s business and needs
• Understand the Bank’s credit policies and lending criteria
• Interpret financial statements and able to present the strengths, weaknesses and opportunities of that business.

You will be an ideal candidate if you:

• Have a minimum of a relevant BCom Degree in Law, Accounting, Commerce, Finance or related (a Postgraduate Degree is preferred)
• Have 2 - 5 years’ Commercial Property Sales experience
• Have good understanding of the respective product and ability to structure deals within that environment (e.g. commercial property or wealth and investment, etc.)
• Have knowledge of deal origination

End Date: April 4, 2026

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Job Description

To provide proactive and reliable administrative support to facilitate the efficient functioning of the designated functional area, while driving accuracy, compliance, and continuous process improvement.

• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
• Resolve all customer queries efficiently, and within agreed timelines
• Provide efficient and effective administration support to ensure accuracy in the functional area
• Comply with governance in terms of legislative and audit requirements
• Provide timeous and accurate Management Information
• Manage own development to increase own competencies
• Managing costs / expenses within approved budget to achieve cost efficiencies
• Maintain an efficient electronic tracking and monitoring processes on all activities and timelines for administrative and process support
• Improve business decisions by providing accurate and reliable business intelligence

End Date: April 7, 2026

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• To assist in proactively managing a portfolio of FNB Private Wealth Clients with a team of Private Wealth Advisors through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.              

Responsibilities                                

• Act responsibly with work related resources in order to contribute to cost containment.
• Achieve expected financial targets and uphold associated service levels.
• Deliver exceptional and high quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Compile reports that track progress and guide business to make informed decisions
• Ensure effective management of the leads pipeline.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Contribute to innovation by finding faster and more accurate ways of working.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG.            

Qualifications and Experience                     

• Relevant Degree in Finance or Economics or Accounting.
• Preferred Qualification: FAIS accreditation required (RE).
• 2 - 3 years’ experience within a Sales/Service area of a financial environment.

End Date: April 9, 2026 

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Job Description

• To offer specialist advice across the full trust and tams administration process

Responsibilities:

• Trust planning experience essential
• Cultivate and manage relationships with client
• Analyse and interpret financial statements advantageous
• knowledge on relevant legislation
• Cultivate and manage objective working relationships with a variety of stakeholders
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.
• Knowledge of Estates Administration and how it relates to Trust Administration
• Draft reconciliations and terminations statements

Qualifications:

• 2+ trust administration experience, min a fin /law related degree, studying toward CFP, LLB or similar, self-starter, understanding of TPCA, ITA, etc

End Date: April 8, 2026

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Job Description

• To provide administration support to ensure the smooth running of the Administration and Risk part of the Branch and assist in the achievement of the customer migration to electronic methods of banking strategy
• As a Universal Advisor Lead, you will be responsible for providing critical administrative and risk support to ensure the smooth running of the branch. The role also plays a key part in supporting customer migration to electronic banking channels, ensuring operational efficiency, compliance, and an exceptional customer experience.
• Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Complete daily branch administration functions to minimise operational risk.
• Assist in managing branch cash holdings, teller and ATM cash processes.
• Guide and educate customers on adopting and utilising electronic banking platforms.
• Provide a positive customer experience by being helpful, proactive, and responsive to customer needs.
• Deliver high‑quality work by adhering to set standards, procedures, and governance requirements.
• Build and maintain strong relationships with internal and external stakeholders.
• Act responsibly with work‑related resources to support cost‑containment efforts.
• Work according to agreed performance objectives and service level agreements.
• Contribute positively to a learning environment by sharing knowledge and engaging collaboratively with team members.
• Continuously seek feedback and take accountability for personal performance, growth, and development.
• Always conduct yourself with integrity and professionalism.

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields
• 1–3 years of experience in administrative experience within a branch administration, operations, or compliance environment

You will be an ideal candidate if you possess the following:

• Strong understanding of branch operations, risk processes, and governance principles.
• Ability to promote and support customer adoption of digital banking solutions.
• Proven ability to deliver accurate, compliant, and high‑quality administrative outputs.
• Strong relationship‑building skills with internal and external stakeholders.

End Date: April 8, 2026

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Job Description

• To manage the professional onboarding, administration, and finalisation of deceased estates in full compliance with the Administration of Estates Act 66 of 1965 and all applicable legislation.
• Ensure accuracy, timeliness, and strict adherence to legal and procedural standards throughout the estate administration process.
• To ensure that deceased estates are onboarded, administered and finalised professionally based on the Administration of Estates Act 66 of 1965 and other applicable legislation

Are you someone who can

• Independently manage end to end Deceased Estates Administration in terms of the administration of estates act
• Manage customer relationships and escalations
• Analytical thinker and ability to utilise legal background/knowledge to problem solve complexities that arise in estate administration
• Understanding and practical knowledge of Business entities, Estate Duty, Capital gains and Income tax relating to deceased estates
• Good drafting skills and communication.
• Ability and understanding of risk and compliance features within financial (fiduciary) industry and managing complexity
• Strong stakeholder management

You will be an ideal candidate if you

• LLB degree essential
• CFP advantageous
• Minimum of 5 - 8 years’ experience administering complex deceased estates/high net worth clients within a Fiduciary environment
• Experience in dealing with businesses and farming enterprises advantageous
• Ability to work under pressure and meet financial targets

End Date: April 9, 2026