The Shoprite Group of Companies, comprising several iconic brands, is the largest retailer in Africa. It started out as a group of eight grocery stores in 1979, and has grown into a technologically-advanced, continent-wide business selling items from food, liquor and medicine, to concert tickets and furniture. Today the Group is at the forefront of retail...
Read more about this company
Purpose of the Job
- As a Trainee Manager, your purpose is to learn all the ins and outs of managing a supermarket, its products and the employees who make the store a success. You'll learn how to provide leadership and direct the highest level of quality service by creating a pleasant and friendly atmosphere, while treating every customer and team member like family! Your goals should include learning about your secret ingredient to building and embodying a positive store culture of trust through honesty, integrity, and respect. Living our Checkers
- leadership way means that you actively manage, coach and develop people to build a high performing team.
Job Objectives
- Enable team to have rotational, experiential learning exposures
- Manage customer experience and engagement
- Supermarket people leadership, development, management and administration
- Maintaining service levels and operational standards
- Supermarket P&L management and reporting
- Supermarket expense management and control
- Supermarket merchandising, pricing and promotional activity
- Supermarket stock availability, quality, rotation and loss prevention (money and stock)
- Supermarket housekeeping and compliance with health & safety, food safety and supermarket operational company policy and procedures
- Develop comprehensive retail management knowledge to ensure optimal operational standards and highest levels of service excellence
Qualifications
- Matric/Grade 12
- A diploma/degree in Business Management, Retail Management or related field (advantageous)
Experience
- Minimum 1 year experience in a retail environment with exposure to the Supermarket systems and procedures
Knowledge and Skills
- Computer Literate – MS Office Basic, Supermarket system and technologies
Knowledge and understanding of:
- Store operations management, promotional planning, merchandising, and stock handling principles
- Food Safety & hygiene and the OHSA
Closing Date
go to method of application »
Purpose of the Job
- Medirite Plus Mayville is seeking a customer-focused, hard-working pharmacy sales assistant to ensure the smooth operation of in-store retail operations.
- Responsibilities of the pharmacy sales assistant include greeting customers, monitoring customer activity to prevent shoplifting, arranging visual displays, processing customer refunds, etc. You should also be able to identify customers' needs and suggest products that will best meet those needs.
- Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
Job Objectives
- Handling payments and balancing sales and receipts according to company procedure.
- Be aware of new products and keep your product knowledge up to date.
- Restocking items and organizing the sales floor according to standard operating procedures.
- Regularly conducting price audits to identify and rectify price discrepancies.
- Processing customer payments using the stores' Point of Sale (POS) system.
- Maintaining product knowledge to offer advice and recommendations.
- Stay up to date on all promotions and special offers.
- Maintain visual merchandising standards.
- Conduct proper housekeeping.
- Handle all customer queries timeously and escalated to higher management when necessary.
Qualifications
Essential:
Experience
Essential:
- At least 5 months of point of sale / till point experience within a retail environment.
- Proven retail sales experience.
Knowledge and Skills
- Computer literate.
- Bilingual, preferably fluent in Afrikaans and English.
- Engaging and friendly personality.
- Knowledgeable of payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers).
- Knowledgeable of stock-receiving procedures and merchandising standards.
- Solid understanding of customer service principles.
- The ability to work in a fast-paced environment.
- Strong organizational skills.
- Effective communication skills.
- Exceptional customer service skills.
- Detail-oriented.
Closing Date
go to method of application »
Purpose of the Job
- We are looking for an honest and enthusiastic telesales clerk to contribute to generating sales for the organisations and providing exceptional customer service to our clients.
- To assist clients telephonically and electronically (Chat & E-mail) by taking their orders, dealing with customer service enquiries, and resolving complaints. Performing outbound calls to promote and sell products to existing and potential clients. Increasing sales and retaining the customer base through relationship building, product offering, cold calling, and cross-selling/upselling.
Job Objectives
- Reduce the number of drop calls to zero
- Maintaining a service Level 95%
- Meet inbound calls target
- Manage the chat and e-mail channels, ensuring immediate response to online clients and resolution of complaints and enquiries.
- Adhere to good customer service principles as per Shoprite and adhere to all SOP as defined for your line of business
- Conform to QA guidelines as set out by operations
- Resolve and log client queries and complaints accurately using the provided systems
- Achieve a quality score of not less than 80%
- Ensure quality & accuracy when actioning tasks/providing information
- Perform outbound calls to existing and potential clients to promote products / campaigns
- Receive phone calls, chat & e-mail orders and accurately capture onto the system
Qualifications
Essential:
Desirable
- Call centre certification and higher learning certificate or diploma advantageous
Experience
- Minimum 6 months inbound call centre experience
- Minimum 6 months outbound call centre experience
- Experience in client retention and sales advantageous
Knowledge and Skills
- Proven record of accomplishment of successfully meeting sales targets and delivering exceptional customer service over the phone
- Good telephone etiquette
- Computer literate: MS Office, Call centre software and CRM systems
- Target driven
- Ability to perform under pressure
- Negotiation skills and effective in handing objections
- Ability to resolve issues and address complaints
- Ability to work in a team
- Ability to learn about products/systems and describe/explain them to prospects
- Multilingual (English and two other South African languages)
Closing Date
go to method of application »
Purpose of the Job
- The CxHub Training Facilitator equips the Customer Services Team with the knowledge and skills needed to meet customer service goals. This role develops training plans based on real-time data, quality assessments, and performance trends, ensuring effective delivery and addressing team and individual needs.
- They conduct ongoing training sessions, coaching, and evaluations to prepare agents for exceptional interactions, while also developing content for new products and updating knowledge resources.
- Supporting the QA team in process enhancements, the facilitator acts as a key link between the Customer Services Team and the Customer Service QA & Training Manager, driving continuous service improvement.
Job Objectives
Training Design & Delivery
- Plan, prepare, and facilitate structured training programmes for new hires, existing agents, and new processes or initiatives.
- Utilise a range of training methodologies, including classroom, virtual, eLearning, and on-the-job coaching, to maximise learning effectiveness.
- Ensure all training materials are current, accurate, and aligned to operational and service standards.
- Create and update training content for new products, systems, and customer service processes.
Training Needs Analysis & Capability Development
- Conduct ongoing training needs analyses using performance data, call listening outcomes, and quality assurance feedback.
- Identify knowledge and skill gaps at individual and team level and implement targeted development interventions.
- Support the development of training plans for roles within the Customer Services environment.
- Address learner risk by identifying agents not meeting required standards and escalating concerns to Customer Service Managers and Team Leads where necessary.
Quality Alignment & Continuous Improvement
- Collaborate closely with the Quality Assurance Team and Contact Centre Leadership to align training initiatives with quality and performance goals.
- Support QA-led process enhancements by incorporating quality findings into training content and delivery.
- Assess the effectiveness of training through feedback, surveys, assessments, and performance trends, and implement improvements where required.
- Research and apply learning and development best practices to continuously enhance training outcomes.
Performance Feedback & Coaching Support
- Conduct call listening and operational observations to provide structured feedback on agent performance.
- Share actionable insights with Customer Service Managers and Team Leads to support coaching and performance management.
- Develop proficiency and readiness assessments to measure learner understanding and operational readiness.
Stakeholder Engagement & Reporting
- Act as a liaison between Customer Services operations, QA, and training leadership to ensure aligned execution.
- Report training insights, trends, and metrics to Contact Centre Leadership to support informed decision-making.
- Partner with internal stakeholders to ensure training remains aligned to business priorities and service expectations.
Training Governance, Compliance & Administration
- Ensure training materials and delivery adhere to accreditation and compliance requirements.
- Maintain accurate training registers, attendance records, surveys, and intervention logs.
- Coordinate training logistics, including scheduling, system access, and training material readiness.
- Keep all learning resources updated and accessible via the Knowledge SharePoint portal and CRM systems.
Qualifications
- Diploma/Certifications/Accreditations in Communications, Learning and Development, or equivalent (essential).
Experience
- +4 years in training facilitation or design and delivery, specifically in an operational customer services or retail environment or similar (essential).
- Experience in applying observational agent assessments and integrating various data sources to design targeted training interventions that enhance customer service levels (essential).
- Demonstrable experience in operational development needs of large teams and achieving improved service levels (essential).
Knowledge and Skills
- Exposure to training new product launches in a Financial Services / Online Banking or similar environment
- Familiarity with training design and development templates and toolkits (essential).
- Proficiency in MS Office 365, particularly intermediate Excel skills (essential).
Closing Date
go to method of application »
Purpose of the Job
- House & Home, a division of The Shoprite Group, Africa's largest retailer, currently has an exciting opportunity available for an experienced Branch Manager to join our team.
- Our ideal candidate delights in identifying and meeting customer needs, driving sales and delivering outstanding service. If ensuring that all departments within the House & Home branch function optimally and achieve results through successful people management makes your heart beat faster, then this might be the perfect role for you!
Job Objectives
- Our ideal candidate will be adept at
- Managing sales performance of the branch
- Controlling all stock management functions within the branch
- Manage all branch staff effectively
- Provide excellent customer service
- Control all cash management activities within the branch
- Report on all branch activities and relevant data
- Contribute meaningfully towards the regional budgeting process
- Implement daily management controls.
- People Management & Training
Qualifications
- Matric essential
- Retail Management Diploma would be a serious advantage
Experience
- Proven Retail Furniture environment experience - 3 year minimum
- People Management Experience - 3 years minimum
- Managing successful teams of Sales Representatives - 3 years minimum
Knowledge and Skills
- Retail systems and reports
- Computer literacy
- Understanding of how stock systems work
- Interested in household appliances and furniture
Closing Date
go to method of application »
Purpose of the Job
- Medirite Plus Mayville is seeking a dynamic Branch Manager to join our dedicated team in delivering exceptional healthcare services and products.
Duties will include to maximize sustainable branch sales by:
- Managing, supporting, and monitoring the effective sales of all unscheduled product lines including specialized health and beauty ranges (Skincare, Cosmetics, Vitamins, Personal Care), and managing the stock room.
- Minimizing shrinkage and wastage.
- Maintain replenishment process throughout the day to ensure excellent on-shelf availability for customers.
- Maintain standards of shop floor presentation and on-shelf pricing.
- Executing all pricing and product promotions.
- Meeting and exceeding customer expectations.
- Meeting monthly targets (sales/profit).
- People Management.
- Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
Job Objectives
Sales maximization
- Consistently maximize branch gross profit through effective management of key gross profit drivers.
- Maintain stock holding days and stock ordering within required parameters.
- Maintain 100% consistency and adherence to stock price changes.
- Take corrective action to address sub-standard sales staff performance.
Minimization of wastage and in-store markdown (accountable losses) and shrinkage (unaccountable losses)
- Identify all wastage as per the weekly wastage report and implement corrective steps to minimize wastage.
- Ensure appropriate measures are implemented to minimize shrinkage for all known high shrinkage items and other items identified as per stock take counting reports.
Branch sales reporting
- Provide timely and accurate reporting to the Regional Retail Manager.
- Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these.
Effective merchandising and stock availability assurance
- Ensure that the branch is merchandised according to company layouts and standards.
- Promotional displays are erected and placed as per buyers’, suppliers and company requirements.
- In consultation with the Regional Manager, proactively plan, monitor, and maintain consistent stock range availability and movement according to demand and make alternative arrangements for stock shortages, e.g. inter-branch transfers (IBTs).
Meeting customer expectations
- Maximize customer loyalty by creating a consumer-friendly environment through effective people and process utilization.
People Management
- Lead, motivate, coach, and enable direct reports to meet profitability and customer service standards.
- Train and develop direct reports according to the core competencies of their roles and ensure coordination of training and the delivery thereof is done in a professional manner.
- Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner.
Housekeeping, health and safety, and compliance assurance
- Comply with hygiene and housekeeping standards at all times.
- Consistently adhere to audit and required legislative standards and statutory requirements.
Qualifications
Essential
Experience
Essential
- At least two (2) years of retail sales management or supervisory experience.
- Knowledge and Skills
- Excellent communication and interpersonal skills.
- Sound numeracy and retail sales skills.
- Bilingual, preferably fluent in Afrikaans and English.
- Competent in supervising others and leading others, as well as in administrative tasks.
- Excellent customer service skills.
- Knowledgeable in payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers).
- Knowledge of supply chain and merchandising standards and principles.
- Knowledgeable of regulatory requirements of various Money Market Transactions.
- Sound knowledge of safety regulations and hygiene standards.
- Branch-specific retail systems (e.g. ShopPos; OBS).
- Handling of payments (processes and procedures).
Closing Date
go to method of application »
Purpose of the Job
- Medirite Plus Mayville is looking for a dedicated Assistant Branch Manager to join our team and provide support in managing our store operations.
Duties will include to maximize sustainable branch sales by:
- Managing, supporting, and monitoring the effective sales of all unscheduled product lines including specialized health and beauty ranges (Skincare, Cosmetics, Vitamins, Personal Care), and managing the stock room.
- Minimizing shrinkage and wastage.
- Maintain the replenishment process throughout the day to ensure excellent on-shelf availability for customers.
- Maintain standards of shop floor presentation and on-shelf pricing.
- Executing all pricing and product promotions.
- Meeting and exceeding customer expectations.
- Meeting monthly targets (sales/profit).
People Management.
- Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
Job Objectives
Sales maximization
- Consistently maximize branch gross profit through effective management of key gross profit drivers.
- Maintain stock holding days and stock ordering within required parameters.
- Maintain 100% consistency and adherence to stock price changes.
- Take corrective action to address sub-standard sales staff performance.
Minimization of wastage and in-store markdown (accountable losses) and shrinkage (unaccountable losses)
- Identify all wastage as per the weekly wastage report and implement corrective steps to minimize wastage.
- Ensure appropriate measures are implemented to minimize shrinkage for all known high shrinkage items and other items identified as per stock take counting reports.
Branch sales reporting
- Provide timely and accurate reporting to the Regional Retail Manager.
- Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these.
Effective merchandising and stock availability assurance
- Ensure that the branch is merchandised according to company layouts and standards.
- Promotional displays are erected and placed as per buyers’, suppliers and company requirements.
- In consultation with the Regional Manager, proactively plan, monitor, and maintain consistent stock range availability and movement according to demand and make alternative arrangements for stock shortages, e.g. inter-branch transfers (IBTs).
Meeting customer expectations
- Maximize customer loyalty by creating a consumer-friendly environment through effective people and process utilization.
People Management
- Lead, motivate, coach, and enable direct reports to meet profitability and customer service standards.
- Train and develop direct reports according to the core competencies of their roles and ensure coordination of training and the delivery thereof is done in a professional manner.
- Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner.
Housekeeping, health and safety, and compliance assurance
- Comply with hygiene and housekeeping standards at all times.
- Consistently adhere to audit and required legislative standards and statutory requirements.
Qualifications
Essential
Experience
Essential
- At least two (2) years of retail sales management or supervisory experience.
Knowledge and Skills
- Excellent communication and interpersonal skills.
- Sound numeracy and retail sales skills.
- Bilingual, preferably fluent in Afrikaans and English.
- Competent in supervising others and leading others, as well as in administrative tasks.
- Excellent customer service skills.
- Knowledgeable in payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers).
- Knowledge of supply chain and merchandising standards and principles.
- Knowledgeable of regulatory requirements of various Money Market Transactions.
- Sound knowledge of safety regulations and hygiene standards.
- Branch-specific retail systems (e.g. ShopPos; OBS).
- Handling of payments (processes and procedures).
Closing Date
go to method of application »
Purpose of the Job
- Are you passionate about beauty and skincare?
- Medirite Plus Mayville is looking for a dedicated Beauty Consultant with a strong interest in the retail beauty industry to join our team and provide expert advice on beauty and wellness products.
Your main duties will consist of:
- Advising customers on products and prices and;
- Promoting and selling beauty products by means of rendering excellent customer service
- Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
Job Objectives
- Maintain efficient operations, stock management, and shrink control in the beauty department while upholding housekeeping and administrative standards.
- Giving product demonstrations and helping customers find products that meet their needs.
- Identify customer needs and recommend cosmetics and skin care products based on their preferences.
- Drive and maximize beauty department sales through promotions, cross-selling, and up-selling beauty products.
- Ensure proper presentation of products on shelves.
- Explain to customers how to use products they’re interested in buying.
- Keep up to date on all beauty products, ranges, trends, promotions, and events in order to provide accurate information to customers at all times.
- Ensure and maintain high levels of customer satisfaction by providing excellent customer service by means of sales, merchandising, and stock control of products.
- Handle customer queries and escalate where necessary to management.
- If required, assist with any ad hoc duties, excluding dispensary.
Qualifications
Essential
Desirable
- Professional certification in Beauty Therapy and Makeup or any other relevant course. Certifications in cosmetology will be an added benefit.
Experience
Essential
- Proven experience working within a beauty and skincare environment in a similar role.
- At least 5 months of point of sale / till point experience within a retail environment.
Knowledge and Skills
- Ability to demonstrate and promote beauty products.
- Understanding of which products suit different skin types.
- Solid communication and interpersonal skills.
- Strong product knowledge of various cosmetics and beauty products.
- Excellent customer service and sales abilities.
- Results and target-driven.
- Strong administration skills.
- Bilingual, preferably fluent in Afrikaans and English.
- Engaging and friendly personality.
- Retail/FMCG background and understanding of merchandising and promotions principles.
- Knowledgeable of payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers).
Closing Date
go to method of application »
Purpose of the Job
- Medirite Plus Mayville is looking for a Frontshop Controller who is customer-focused, hard-working, and adaptable to ensure the smooth operation of in-store retail operations.
- The ideal candidate should have excellent customer service skills and enjoy interacting with customers. The Frontshop Controller will be responsible for greeting customers, arranging visual displays, processing customer refunds, and identifying customers' needs to suggest products that will best meet those needs.
- Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
Job Objectives
- Handling of payments and balance sales and receipts according to company procedure.
- Be aware of new products and keep your product knowledge up to date.
- Restocking items and organizing the sales floor according to standard operating procedures.
- Regularly conducting price audits to identify and rectify price discrepancies.
- Processing customer payments using the stores's Point of Sale (POS) system.
- Maintaining product knowledge to offer advice and recommendations.
- Stay up to date on all promotions and special offers.
- Maintain visual merchandising standards.
- Conduct proper housekeeping.
- Handle all customer queries timeously and escalate to higher management when necessary.
Qualifications
Essential:
Experience
Essential:
- At least 5 months point of sale / till point experience within a retail environment.
- Proven track record in retail sales, including experience working on the sales floor and behind the cash counter.
Knowledge and Skills
- Solid understanding of customer service principles.
- Knowledgeable of stock receiving procedures and merchandising standards.
- Computer literate.
- Bilingual, preferably fluent in Afrikaans and English.
- Engaging and friendly personality.
- Knowledgeable of payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers).
- The ability to work in a fast-paced environment.
- Strong organizational and attention to detail skills.
- Effective communication skills.
- Exceptional customer service skills.
Closing Date
go to method of application »
Purpose of the Job
- Medirite Plus Mayville is looking for a Stock Controller whose expertise translates into optimally maintained stock levels. The purpose of the role is to accurately accept deliveries of incoming goods and facilitate the smooth flow of goods to the trading store and back to the distribution center and suppliers. To be successful in the role of stock controller, you need to have in-depth expertise in inventory management and work experience in the retail industry.
- Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
Job Objectives
- To accurately receive goods by comparing the goods received with the invoice.
- To accurately and timeously capture invoices of goods received on the system.
- Ensure that goods delivered are the goods invoiced and captured in terms of quantities, variants, and conditions.
- Process all returns to suppliers in compliance with company SOPs.
- Maintain and ensure that the store room is in an acceptable and orderly condition.
- Assist in managing and controlling high-risk stock.
- Pick up discrepancies and report them to the manager.
- Return all unordered or damaged goods delivered to the store and accurately complete credit notes for non-acceptance in accordance with company policy and SOPs.
- Very labour intensive- Lifting of heavy boxes and offloading of pallets.
- Assist with other duties and departments in accordance with operational requirements
Qualifications
Essential
Experience
Essential:
- At least 1+ years of relevant working experience within a retail/FMCG store operations environment in a similar role.
Knowledge and Skills
- Retail/FMCG background and understanding of in-depth knowledge of stock management principles and best practices.
- High attention to detail.
- Exceptional organizational and time management skills.
- Great problem-solving skills.
- Computer skills (MS Word and MS Excel, Office 365).
- Knowledge of how the SAP system works.
- Sound numeracy skills and excellent communication skills.
Closing Date
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail