Fresh Jobs at AVBOB South Africa

Description

• Evaluate and process broker applications within the department turnaround times and process any outstanding requirements and facilitate background checks.
• Update the application status on the systems and communicate application status with relevant stakeholders.
• Reconcile broker codes and ensure codes are allocated correctly, facilitate record keeping of all documentation and correspondence of broker.
• Evaluate, process request to broker contracts, compile an addendum and send for authorisation.
• Communicate any broker changes to all stakeholders to effect changes and file all documentation in brokers file once amendment is finalized.
• Generate termination and suspension letters to brokers not meeting the required standards and ensure that all brokers’ investigations are recorded and reported to management.
• Facilitate the annual Personal Service Provider status verification of contracted brokers to ensure compliance with Tax legislations and facilitate administration of BBB-EE.
• Investigate received broker request from business stakeholders, New Business and Complaints department.
• Request the broker issued business report and scrutinize for any alarming patterns that propels for investigation, compile and refer the preliminary investigation report to Forensic department for an in-depth investigation.
• Communicate the final forensic report to the broker and broker consultant, thereafter refer to the fit and proper committee for review.
• Provide administration support to brokers, external broker call centers, group schemes and benefits.
• Assist with department functions in case of a team members’ absenteeism and assist with branches enquiries.

Requirements

• Grade 12.
• Tertiary qualification
• RE1/RE5 will be a strong advantage
• Intermediate Computer Skills (Ms Office, Excel and E-mail)
• Extensive experience in providing administrative support
• Experience in coordinating projects will be an advantage
• Extensive knowledge of Financial Advisory and Intermediary Services Act & Regulations
• Ability to identify fraudulent/suspicious practices
• Excellent verbal and written communication skills.
• Good interpersonal skills to work with management and suppliers.
• Ability to pay attention to detail
• Ability to work under pressure and still be effective

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Description
To implement the insurance operations strategy and business plan.

• Analyse the Insurance sales strategy and implement a sales operational strategy that determines and addresses business imperatives.
• Monitor and implement the execution of the business plan and align with operations strategy.
• Define the objectives and outputs for Insurance tied agent sales and align with departmental strategy.
• Develop strategic sales plans to reach required goals by means of individual and team efforts.
• Develop and implement strategic sales plans to accommodate corporate goals.

Directs tied sales forecasting activities and set performance goals accordingly.

• Initiate and coordinate development of action plans to source new markets.
• Prepare periodic sales report showing sales volume, potential sales and areas of proposed client base expansion.
• Responsible for the development and performance of all tied sales activities in assigned market.
• Establish plans and strategies to expand the customer base.
• Develop a business plan and sales strategy in collaboration with GM; Alternative Channels, for the market and ensure attainment of company sales goals and profitability.

To provide direction on strategic priorities

• Communicate the strategic priorities to the entire province.
• Highlight focus areas and measure the implementation of the strategic priorities.
• Identify and implement initiatives that support the execution of strategic priorities.

Management of provincial budget

• Analyse and control expenditure of division to conform to budgetary requirements.
• Analyse the business plan to determine financial requirements for the province.
• Measure trends and manage financials for the province.

Management and development of staff

• Manage by leading and directing to ensure staff members perform at optimum productivity level.
• Drive targets and establish business relationships.
• Manage and control sustainable business relationships in support of new business opportunities and align with company values. 
• Interact with external clients and is involved in conflict resolution, providing guidance on policies.

Requirements

• B. Com degree or equivalent
• Proficient in MS Office Suite (MS Word, MS Excel, MS PowerPoint).
• Be in possession of a tertiary qualification in marketing or sales
• RE 1
• Up to 8 years relevant management experience.
• 3 Years relevant supervisory experience
• Computer literacy – intermediate
• Funeral Service Industry Knowledge
• Long Term Insurance Industry Knowledge
• Decision making skills 
• Interpersonal skills 
• Leadership skills
• Analytical skills
• Business Acumen

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Description

• AVBOB Financial Services is looking for a meticulous Verifications Administrator to join our team. In this role, you will be responsible for ensuring that loan application documents are accurate and in compliance with Group policies and risk management guidelines. This is a critical position that helps maintain the integrity of our loan process, ensuring high-quality customer data and compliance with regulatory requirements.
• You will be working for a company that is over 100 years old with strong values.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Key Responsibilities:

• Review and verify the accuracy of customer information, loan applications, and financial transactions.
• Ensure compliance with regulations, internal policies, and sound lending practices.
• Verify income sources to confirm loan eligibility.
• Cross-check data across different systems to identify discrepancies and inconsistencies.
• Investigate suspicious activity or potential fraudulent transactions and report to relevant stakeholders.
• Ensure compliance with lending regulations and internal policies by identifying discrepancies or potential fraud risks in documents.
• Adhere to lending guidelines based on AVBOB Financial Services’ risk tolerance and credit policy.
• Analyse financial data to assess the creditworthiness of clients and make informed decisions regarding loan acceptance.
• Protect customers from being over-indebted and ensure compliance with the National Credit Act.
• Communicate with customers to request additional information or clarify discrepancies.
• Assist customers with queries regarding loan applications, repayments, and account statuses.
• Provide clear guidance on credit policies and repayment obligations.
• Collect and follow up on all outstanding documents within agreed turnaround times.
• Prepare reports on declined, approved, and pending verification cases.
• Support team with general administrative duties including filing, document retrieval, and correspondence.
• Draft memorandums and recommendations for management to review loan verification exceptions.

Requirements

• Grade 12.
• 1 year of experience in a credit operational environment.
• Experience in applying data for reporting and monitoring purposes.
• Ability to resolve consumer complaints effectively.
• Computer literate (MS Office).
• Excellent communication and collaboration skills.
• Strong attention to detail and ability to maintain accurate documentation.
• Analytical and problem-solving skills.
• Strong attention to detail.
• Good communication and numerical skills.

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Description

• AVBOB Financial Services is seeking a dedicated Credit and Operations Specialist to lead and manage our Credit and Operations team. The ideal candidate must have strong leadership skills, in-depth knowledge of credit management, and a passion for process improvement. This role involves supervising the day-to-day activities of the team, overseeing credit assessments, ensuring compliance with credit policy, managing loan applications, and driving collections efforts.
• You will be working for a company that is over 100 years old with strong values.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Key Responsibilities:

• Supervise daily activities in loan underwriting, account management, and collections.
• Streamline processes and enhance operational efficiencies.
• Develop and implement effective debt collection operational plans.
• Track performance metrics, identify bottlenecks, and make improvements to systems and processes.
• Ensure compliance with company credit policies, manage overdue accounts, and minimize bad debts.
• Conduct daily  dipstick of disbursed loans to ensure policy compliance.
• Monitor customer accounts to ensure timely repayment and adherence to loan schedules.
• Ensure all credit and lending activities comply with AFS’s policies, the RMCP, South African regulations, and the National Credit Act (NCA).
• Collaborate with stakeholders to adapt policies to regulatory changes and market conditions.
• Provide internal and external audits with necessary information and implement agreed actions.
• Provide timely feedback to management on customer enquiries.
• Ensure all customer dealings adhere to "Treating Customer Fairly" (TCF) principles.
• Compile regular reports on credit control activities, loan performance, delinquency rates, recovery processes, and more.
• Respond to internal and external audit queries.
• Lead departmental meetings and provide insights on operational performance.
• Develop training programs and identify training needs for the team.
• Implement discipline and address incidents that fall outside the norm.
• Manage staff leave, conduct performance appraisals, and provide coaching to improve performance.
• Work with the Credit and Operations Manager to improve credit control processes.
• Assist in implementing system upgrades or automation to enhance efficiency.
• Monitor the workflow system and resolve any system-related challenges.
• Analyse credit data to assess policy effectiveness and recommend changes to improve risk management.
• Identify potential risks in the loan portfolio and implement strategies to mitigate them.
• Address delinquent accounts and reduce the company’s exposure to credit risk.
• Prepare monthly Risk Control Self-Assessment reports.

Requirements

• Bachelor’s degree in finance, economics, or a related field.
• 5 years of experience in consumer lending, including at least 3 years in a supervisory role.
• Strong understanding of credit risk principles, with focus on originations, collections, and business strategy.
• Knowledge of industry best practices and trends.
• Leadership and team management skills.
• Strong analytical, decision-making, and communication skills.
• Ability to motivate and inspire a team to meet performance targets.
• Proficiency in various software tools and financial analysis

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Description

• Are you a detail-oriented professional with experience in credit management? AVBOB Financial Services is looking for a Credit Administrator to join our team. In this role, you will be responsible for assessing, processing, and monitoring credit applications while ensuring compliance with the Group’s policies and risk management guidelines.
• You will be working for a company that is over 100 years old with strong values.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Key Responsibilities:

• Evaluate new and existing loan applications by interpreting financial data to assess creditworthiness and affordability.
• Ensure effective execution of credit applications, evaluation, and approval processes.
• Make informed decisions on loan applications based on credit policies and product guidelines.
• Ensure all loans are disbursed following the Standard Operating Procedures.
• Analyse credit data and assess associated risks.
• Adhere to lending criteria based on AFS’s risk tolerance and credit risk appetite.
• Ensure compliance with the National Credit Act to promote responsible lending and prevent reckless lending.
• Communicate credit decisions to customers and explain loan terms.
• Assist customers with queries related to loan applications, repayments, and account statuses.
• Provide clear guidance on credit policies and repayment obligations.
• Prepare reports on credit approvals, outstanding debts, and risk analysis.
• Support with general administrative duties and assist with tasks arising within the department.

Requirements

• Grade 12.
• National Diploma in Credit Management, Accounting, Financial Accounting, or Banking.
• 2-3 years’ experience in credit management, banking, lending, or a similar environment.
• Good understanding of NCA (National Credit Act), lending products, and banking procedures.
• Computer literate (MS Office).
• Strong attention to detail and ability to work independently.
• Analytical and numerical reasoning skills.
• Problem-solving and initiative-taking capabilities.
• Good interpersonal and communication skills

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Description

• AVBOB Financial Services is seeking a highly motivated Collections Administrator to join our team. In this role, you will be responsible for handling debt collections, negotiating payment plans, and ensuring adherence to the Group’s credit policies and regulations. If you are a results-driven individual with strong negotiation skills and a keen eye for detail, this is the perfect opportunity for you!
• You will be working for a company that is over 100 years old with strong values.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Key Responsibilities:

• Contact customers through phone calls, emails, and written communication to follow up on overdue payments.
• Negotiate repayment plans within the Group’s guidelines and ensure timely follow-ups.
• Monitor overdue accounts and prioritize collection efforts.
• Investigate discrepancies and resolve issues preventing payments.
• Accurately document all collection activities, including payment plans and any legal actions taken.
• Identify high-risk accounts and escalate complex cases to the Team Leader.
• Reduce company losses by encouraging timely payments and reducing arrears.
• Address customer queries and disputes related to outstanding balances.
• Handle both telephonic and written inquiries in a professional and timely manner.
• Adhere to the Group’s credit policies, legal regulations, and debt collection practices.
• Ensure compliance with relevant debt collection laws and ethical practices.
• Maintain accurate records of all collection efforts.
• Prepare reports on collections status, payment arrangements, and delinquency trends.
• Initiate legal action when customers fail to pay debts and adhere to the National Credit Act’s regulations.
• Identify and report on trends and reasons behind arrears, downgrades, write-offs, etc.
• Stay up-to-date with industry and regulatory changes and apply them in daily tasks

Requirements

• Grade 12
• National Diploma in Accounting, Financial Accounting, or Banking.
• 1-3 years’ experience in collections or recoveries within a banking, lending, or credit environment.
• Familiarity with debt collection laws and regulations in South Africa.
• Basic knowledge of credit terms, account aging, and strategies to recover overdue accounts.

Technical & Behavioural Competencies:

• Proficiency in MS Office.
• Knowledge of the banking and financial services industry.
• Understanding of the National Credit Act and lending products.
• Strong negotiation skills and the ability to engage with customers effectively.
• Excellent written and verbal communication skills.
• Problem-solving and attention to detail.
• Persistence and resilience in managing difficult accounts.
• Strong numerical and interpersonal skills.