Fresh Jobs at Beekman Group

Key Responsibilities:

• This role involves managing and resolving guest and reservation enquiries—both telephonically and in writing—with a focus on delivering outstanding service. The successful candidate will also handle a variety of administrative and general office tasks. This role involves handling complex written and telephone enquiries independently and with minimal supervision. A strong client-first approach is essential, with all interactions aligned to our high service delivery standards. The ability to remain calm and professional while dealing with complex or sensitive queries is critical to success in this role.

Core Duties Include:

• Handling and resolving reservation and member-related queries across multiple channels
• Addressing guest concerns professionally, including difficult or conflict situations
• Providing accurate and timely support with minimal supervision
• Completing daily administrative duties according to operational processes
• Applying sound financial understanding to guest scenarios and queries
• Delivering consistently exceptional, "above and beyond" customer service

Minimum Qualifications and Experience

• Matric (Grade 12)
• Proven experience in reservations and client service roles is essential
• Experience with resort properties and/or OTA (Online Travel Agency) platforms is highly advantageous
• Excellent written and verbal communication skills
• Strong financial acumen and ability to apply it in guest support situations
• High level of computer literacy and competence
• Ability to work well under pressure in a fast-paced environment
• A strong team player who can also work independently
• Experience in de-escalating conflicts and effectively resolving difficult or challenging client situations
• Willingness to work outside of standard office hours, including evening and weekend shifts

Key Competencies and Personal Attributes

• Analytical and solution-oriented thinker
• Strong interpersonal skills with the ability to remain calm under pressure
• Dynamic, self-motivated, and performance-driven
• Exceptional communication and conflict resolution capabilities
• Passionate about delivering excellent service and exceeding expectations

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Key Performance Areas:

• The successful candidate will be responsible for the standard of housekeeping as set by the Group.
• Supervising and allocating staff duties and staff administration for both housekeeping and Spa.
• Issuing, recording and controlling stock of consumables, stores, linen and equipment.
• Managing all aspects of a spa including overseeing guest bookings, ensuring the service standards are maintained, stock control, etc

Key Competencies & Personal Attributes:

• Matric / Grade 12 equivalent
• 3 years supervisory experience in a Housekeeper position at a large resort
• Computer literacy skills including Excel, Word and Hotelier
• Staff Management background
• Strong Housekeeping Background
• Understanding of all resort operational aspects
• Exposure to dealing with spas
• Ability to work under pressure
• Good communication skills
• Valid driver’s license with own reliable transport
• Prepared to work shifts, overtime, and on weekends and public holidays
• Single accommodation is provided.

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Key Performance Areas:

• Ensuring that guests receive the best possible reception and assistance both on arrival, during their stay & upon departure. Ensuring that all Front Office procedures are followed & systems maintained and managed in accordance with set standards policies & procedures.
• Duties range from telephone, office administration, reservations, guest related queries, stock/asset control, data capturing and handling of money. Assisting guests with queries and complaints, ensuring that same are resolved to their full satisfaction. Facilitating excellent communication with guests, other departments as well as colleagues. General problem-solving tasks.       

Key Competencies & Personal Attributes:

• Matric
• 2 years’ experience in a similar position
• Computer literacy skills including Excel & Word
• Working experience of Property Management systems
• Excellent guest relation skills and the ability to resolve complaints & problems
• Own transport
• Valid code B driver’s license will be an advantage
• Ability to work under pressure
• Good interpersonal & communication skills
• Patience
• Prepared to work on weekends, public holidays, late evenings and call outs
• No accommodation provided

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Key Performance Areas: The following role is required on one of our established properties:

• Full Management responsibility of a Food & Beverage division.
• Department revenues, welfare, training, expense control, operating equipment, direct costs and other expenses in order to achieve set budgets
• Monitoring and control of all food and beverage results inclusive but not limited to food, beverage, operating equipment and operating supplies and trading summaries
• Maintaining Service Standards in all F&B areas relating to management
• Revenue control and management
• Efficient, effective communication between all stake holders.
• Manage workplace relations through adherence to the relevant legislation and internal policies and procedures
• Ensure that the department procures the best quality raw material and cost-effective equipment.
• Procurement & control of certain consumable & non consumable stocks and assets including the conducting of regular stock takes
• Dealing with guest queries, requests and complaints and management of guest relations
• Preference will be given to a candidate who comes from a resort background.

Position Requirements:

• 5 years proven F&B Management experience and a history of experience in the Hospitality industry
• Proven management skills including: Guest & Staff relations and administration, Management of revenue streams, Budgeting and Financial experience
• Excellent understanding of all aspects of Hospitality Operations
• Computer literacy skills including: Excel, Word & GAAP

Person Requirements:

• Desire and ability to work in a fairly remote location
• Ability to work under pressure and without supervision
• Attention to detail
• Proven communication skills
• Ability to work normal hospitality hours including shifts, overtime, working weekends and public holidays
• Own transport and a valid driver’s license essential
• Single accommodation available