Our journey started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 1,000+ talented and exceptional people at the forefront of the vast and competitive world.
Betway has become ingrained in African soil, having set down early roots in markets such as Ghana and South Africa. From there, Betway has weaved its way across the landscape, incorporating regions in East, West and Southern Africa.
This growth also shows no signs of slowing, as Betway continues to be embraced by fans of sports betting in more and more African regions.
What you’ll do
You’ll take ownership of work that gives us our competitive edge, including:
- Ensuring products are locally relevant, competitive, and high‑performing across assigned markets
- Translate regional insights into clear product requirements and enhancements
- Support scalable market expansion through structured and repeatable approaches, catering for localisation needs and best practices.
- Drive consistency in market understanding, performance tracking, and opportunity identification
- Develop a deep understanding of customer behaviour, market dynamics, cultural nuances and regulatory constraints
- Ensure product experiences are tailored to meet local market expectations including, features and functionality, user experience and journeys
- Work with relevant product pillars to ensure effective implementation.
- Continuously refine localisation strategies to improve customer engagement and conversion
- Monitor and analyse the competitive landscape within each market.
- Track competitor offerings, positioning, and innovation trends.
- Identify opportunities for differentiation and strategic advantage.
- Proactively surface insights and recommendations to influence product direction.
- Ensure market needs are represented in product planning and prioritisation.
- Work with optimisation team to track product performance at a market level, identifying growth opportunities and performance gaps, driving continuous improvement initiatives
- Act as the regional hubs point of contact for all product related matters.
- Communicate insights, risks, and opportunities clearly to stakeholders.
- This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.
What you’ll bring
You’re someone who brings:
- Excellent planning, organisation, and prioritisation skills
- Ability to manage multiple initiatives in high-pressure environments
- Strong commercial judgement and ability to balance technical and business priorities
- Proactive, structured, and outcome-driven mindset
- Strong experience in product, market strategy, or regionalised roles, ideally within digital or betting environments
- Deep understanding of localisation, customer behaviour, and market dynamics
- Strong analytical capability with the ability to translate data into actionable insights
- Experience in competitive analysis and market intelligence
- Proven ability to work cross‑functionally and influence product decision‑making
- Strong communication and stakeholder management skills
- Ability to operate in fast‑moving, multi‑market environments
- Structured, proactive, and solution‑oriented mindset
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Experience scaling capabilities in high-growth environments
- Strong understanding of product ecosystems, integrations, and data
- Experience working within regulatory or compliance-driven environments
- Familiarity with analytics and performance tools
- Experience with agile product operating models at scale
Deadline:12th October,2026
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- As our Tax Specialist: Audit, Controversy & Defence you’ll play a key part in providing technical, analytical, and administrative support to the Head of Tax: Audit, Controversy & Defence, contributing to the efficient management of tax audits, reviews, investigations, disputes, and information requests across the Group.
- You will be responsible for the preparation of audit support schedules, reconciliation of tax data, management of audit documentation, and maintenance of dispute tracking systems. Additionally, you’ll play a critical role in ensuring that information provided to tax authorities, external advisors, and internal stakeholders is accurate, complete, and submitted within agreed timelines.
- The role serves as a key coordination point between the Tax team, Finance, external advisors, and tax authorities, helping to minimise audit disruption and support the effective defence of the Group's tax positions.
- Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game.
What you’ll do
You’ll take ownership of work that gives us our competitive edge, including:
Audit Support and Technical Analysis
- Prepare audit schedules, reconciliations, working papers, and supporting analyses required for tax audits, reviews, investigations, and information requests.
- Assist in gathering and validating financial and tax data required during tax authority engagements.
- Reconcile tax returns, financial reporting information, and supporting documentation to ensure consistency and accuracy.
- Support the preparation of technical analyses required for audit and dispute management activities.
- Assist with identifying information gaps and follow up with relevant stakeholders to obtain supporting data.
- Assist in drafting responses to audit queries, requests for information, and clarification requests from tax authorities.
- Coordinate the collection of supporting documentation from Finance, Legal, Operations, Commercial, and other business teams.
- Ensure responses are prepared accurately and submitted within agreed timelines.
- Support the Head of Tax in managing communication logs relating to audits and investigations.
- Track outstanding information requests and proactively follow up with relevant stakeholders.
- Manage document control processes for tax audits, disputes, reviews, and investigations.
- Maintain accurate, complete, and well-organised audit files and supporting records.
- Ensure timely submission of information to tax authorities, external advisors, and other stakeholders.
- Establish and maintain evidence repositories for tax positions and historical audit matters.
- Support compliance with internal document retention and governance requirements.
Dispute and Case Management Support
- Maintain dispute trackers, audit logs, status reports, and case management records.
- Monitor key deadlines and milestones relating to audits, objections, appeals, and dispute resolution processes.
- Assist in tracking the progress of ongoing tax controversies and escalations.
- Prepare reporting dashboards and status summaries for management review.
- Ensure supporting documentation relating to disputes is accurately maintained and readily accessible.
Tax Reporting and Provisioning Support
- Support data gathering and issue tracking required for tax provisioning and financial reporting processes.
- Assist in identifying uncertain tax positions and maintaining supporting documentation.
- Liaise with Finance teams to obtain information required for tax reporting and disclosure purposes.
- Maintain records of audit adjustments, provisions, contingencies, and tax exposures.
- Support the preparation of reports required for internal governance and external reporting purposes.
Stakeholder Coordination
- Act as a liaison between the Tax function and internal business units for audit-related information requests.
- Coordinate interactions with external tax advisors where required.
- Foster effective working relationships with Finance, Legal, Compliance, and Operational teams.
- Escalate issues, delays, or risks that may impact audit and dispute timelines.
- Support the effective flow of information across all stakeholders involved in audit and controversy matters.
Governance and Continuous Improvement
- Ensure audit and dispute management activities comply with Group governance standards and policies.
- Support the identification and implementation of process improvements to enhance efficiency and document management.
- Assist in developing standard templates, trackers, and reporting tools to improve audit readiness.
- Contribute to maintaining a strong audit and evidence management framework across the Group.
- Promote accuracy, attention to detail, and best practices in tax records management.
- This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.
What you’ll bring
You’re someone who brings:
- Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
- A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
- Strong organisational skills and the ability to manage multiple projects without dropping the ball
- Exceptional attention to detail and a commitment to high‑quality work
- Adaptability – you stay sharp, productive and positive in fast‑moving environments
- Bachelor's Degree in Taxation, Accounting, Finance, Commerce, or a related field
- Strong Excel and data analysis skills
- Understanding of tax audit and dispute processes
- Excellent documentation and records management capability.
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Good understanding of tax compliance and tax administration processes
- Knowledge of corporate income tax and indirect tax principles
- Strong analytical and reconciliation skills
- Ability to interpret financial and tax information accurately
- Strong attention to detail and quality control focus
- Relevant tax qualification or postgraduate tax studies
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies.
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- As our Tax Specialist: Advocacy and Policy, you’ll play a key part in providing technical, research, analytical, and administrative support to the Head of Tax: Advocacy and Policy in managing the Group’s tax policy framework, monitoring tax developments, supporting advocacy initiatives, and maintaining consistency in technical tax positions.
- You will be responsible for tracking legislative and regulatory developments, preparing technical analyses, drafting policy documents and submissions, coordinating stakeholder inputs, and supporting the management of tax authority engagements and industry consultations.
- Lastly, you will play a key role in ensuring that the Group remains informed and prepared for changes in tax legislation, regulation, and administrative practice across all jurisdictions in which it operates. The role contributes to the development of defensible, consistent, and commercially aligned tax positions while supporting the Group’s broader governance, advocacy, and tax risk management objectives.
- Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game.
What you’ll do
You’ll take ownership of work that gives us our competitive edge, including:
Tax Policy, Technical Research and Advisory Support
- Conduct technical tax research on legislative, regulatory, judicial, and administrative developments.
- Support the development, maintenance, and implementation of Group tax policies, technical guidance, and position papers.
- Assist in analysing complex tax issues and preparing technical opinions and recommendations.
- Provide technical support and policy guidance to internal stakeholders and tax workstreams.
- Maintain technical knowledge repositories and ensure consistency in tax positions across the Group.
Tax Advocacy and External Engagement Support
- Support the Group's tax advocacy agenda through research, consultation responses, and policy submissions.
- Assist in preparing responses to legislative proposals, discussion papers, and regulatory consultations.
- Coordinate stakeholder contributions for industry and tax authority engagements.
- Support interactions with tax authorities, regulators, industry bodies, and external advisors.
- Maintain records of advocacy activities, consultations, and submissions.
Tax Developments Monitoring and Business Impact Assessment
- Monitor tax legislative, regulatory, and administrative developments across relevant jurisdictions.
- Assess potential impacts of tax changes on the Group's operations, financial position, compliance obligations, and business strategy.
- Prepare tax alerts, summaries, impact assessments, and stakeholder communications.
- Support proactive planning and readiness initiatives for upcoming tax changes.
- Identify emerging tax risks and opportunities and escalate significant developments.
Governance, Reporting and Stakeholder Coordination
- Support the maintenance of tax governance documentation, policy registers, and approved technical positions.
- Prepare reporting and management information on tax developments, advocacy activities, and policy matters.
- Coordinate information requests and communication between tax, finance, legal, risk, and business stakeholders.
- Maintain accurate records of policy decisions, technical interpretations, and external engagements.
- Contribute to continuous improvement initiatives, knowledge management, and the enhancement of tax policy and governance processes.
- This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.
What you’ll bring
You’re someone who brings:
- Bachelor's Degree in Taxation, Accounting, Finance, Law, Commerce, or a related field.
- Postgraduate qualification in Taxation or progress toward a recognised tax qualification.
- 3–6 years of experience in taxation, tax advisory, tax policy, legal research, or a related function.
- Experience conducting technical tax research and analysing legislation.
- Exposure to tax advisory, compliance, policy, governance, or regulatory environments.
- Experience preparing technical reports, position papers, or stakeholder communications.
- Clear, confident communication (written and verbal), and the ability to breakdown complex ideas.
- A collaborative mindset, working smoothly with cross functional teams to hit shared goals.
- Strong organisational skills and the ability to manage multiple projects without dropping the ball.
- Exceptional attention to detail and a commitment to high quality work.
- Adaptability – you stay sharp, productive and positive in fast moving environments.
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Experience within a multinational corporate environment, professional services firm, regulatory authority, or law firm.
- Exposure to international tax principles and cross-border tax matters.
- Experience supporting industry consultations, policy submissions, or tax authority engagements.
- Experience within online gaming, technology, digital services, or similarly regulated industries.
- Honours Degree in Taxation, Accounting, Finance, or Law.
- Registered Tax Practitioner status or professional tax qualification.
- Specialist studies in International Tax, Tax Policy, or Regulatory Affairs.
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Strong technical tax research and analytical skills.
- Good understanding of corporate income tax and international tax principles.
- Knowledge of tax legislation, revenue authority guidance, and tax administration processes.
- Understanding of tax governance and policy frameworks.
- Ability to interpret and communicate complex tax developments clearly and effectively.
- Excellent written communication and report-writing skills.
- Strong attention to detail and document management capability.
- Proficiency in Microsoft Excel, Word, PowerPoint, and research tools.
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- As our Head of Tax - Advocacy and Policy, you'll support the Tax Director by owning the group’s external tax engagement, tax policy leadership, monitoring of tax developments, and oversight of tax disputes. You’ll play a key part in enabling informed business decision‑making by ensuring that the group is prepared for, influences where appropriate, and responds effectively to changes in tax legislation, regulation, and administrative practice.
- You will balance proactive advocacy and forward‑looking technical leadership with effective management of tax controversy, ensuring that the organisation’s tax positions are defensible, consistent, and aligned with the group’s commercial objectives and tax risk appetite.
- Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game.
What you’ll do
You’ll take ownership of work that gives us our competitive edge, including:
Tax Advocacy & External Engagement
- Lead the group’s tax advocacy agenda with revenue authorities, regulators, industry bodies, and relevant policy‑making forums.
- Participate in industry consultations and working groups to represent the group’s interests and influence the development of tax law and administrative practice.
- Draft and coordinate submissions on legislative proposals, discussion papers, and administrative guidance (directly or via industry bodies).
- Support constructive, transparent engagement with revenue authorities to promote certainty and reduce future dispute risk.
Tax Policy & Technical Leadership
- Develop, maintain, and update group tax policies, technical opinions, and position papers across relevant tax types.
- Serve as the internal technical escalation point for complex or contentious interpretive tax issues.
- Ensure consistent technical positions are applied across jurisdictions, business units, and tax workstreams.
- Provide authoritative guidance to other tax team portfolios (Compliance, Advisory, Audit & Defence) on policy and interpretative matters.
Tax Developments & Forward‑Looking Preparedness
- Monitor and assess tax legislative, regulatory, and administrative developments across relevant jurisdictions.
- Analyse the business impact of proposed and enacted tax changes, including operational, financial, and systems implications.
- Communicate tax developments to senior management and the wider business in a clear, practical, and timely manner.
- Support proactive planning and pre‑emptive risk mitigation strategies in anticipation of future changes.
Governance & Stakeholder Management
- Maintain central oversight of advocacy positions, policy interpretations, and dispute outcomes to ensure institutional consistency.
- Coordinate contributions from internal stakeholders (Legal, Finance, Risk, Government Relations) where relevant.
- Provide structured updates to the Tax Director and senior leadership on advocacy activity, tax developments, and dispute trends.
- This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.
What you’ll bring
You’re someone who brings:
- Chartered Accountant (CA(SA)), Attorney, or equivalent professional qualification.
- Postgraduate qualification in Taxation, International Tax, Law, or a related discipline.
- Bachelor's Degree in Accounting, Finance, Taxation, Law, or a related field.
- 10+ years of tax experience in a multinational corporate environment, professional services firm, regulatory body, or tax authority.
- Extensive experience in technical tax interpretation, policy development, and tax governance.
- Experience engaging with tax authorities, policymakers, regulators, or industry bodies.
- Proven experience managing complex tax disputes, controversy matters, or legislative consultations.
- Demonstrated ability to advise senior executives on strategic tax matters.
- Clear, confident communication (written and verbal), and the ability to breakdown complex ideas.
- A collaborative mindset, working smoothly with cross functional teams to hit shared goals.
- Strong organisational skills and the ability to manage multiple projects without dropping the ball.
- Exceptional attention to detail and a commitment to high quality work.
- Adaptability – you stay sharp, productive and positive in fast moving environments.
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Deep knowledge of domestic and international tax legislation.
- Strong understanding of tax policy development and regulatory processes.
- Advanced technical tax research and interpretation skills.
- Knowledge of tax dispute resolution and controversy management.
- Understanding of OECD guidelines, international tax frameworks, and emerging global tax developments.
- Strong risk assessment and governance capability.
- Ability to translate technical developments into practical business implications.
- Exceptional written communication and policy drafting skills.
- Experience within online gaming, technology, digital services, financial services, or other highly regulated multinational industries.
- Exposure to OECD initiatives, BEPS developments, and international tax policy developments.
- Experience contributing to public consultations, industry submissions, or legislative reform initiatives.
- Master's Degree in Taxation, International Tax, or Tax Law.
- Professional membership with recognised tax institutions.
- Specialist qualification in international tax, tax policy, or regulatory affairs.
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Key Responsibilities:
- Accurate Sourcing of statement data as per the operational requirement.
- Timeous resolution of escalations/queries based on Company / Team SLA.
- Accurate and timeous capturing of manual credits to ensure our customers have received the best possible experience within the expected SLA.
- Investigate and highlight problematic processors / systems affecting transactional processing, escalate and drive resolution by assisting internal Devs and external third parties to get resolve processing issues.
- Review training manuals, Product documents and SOP’s provided and enhance the manuals with new information that can assist the team to enhance their knowledge.
- Build relationships with Finance, Call Centres and other internal and external teams to ensure optimal resolution of escalations and quick responses and implementation on development requests or information needed.
- Communicate changes in process / notifications from processors or banks and any other relevant information regarding Monies in to other departments to ensure knowledge sharing and to enable other teams to be better prepared to manage the customer’s experience.
- Investigate and Review competitor’s offerings through daily research and query/escalation monitoring and put forward researched suggestions of changes required to improve our offering and ultimately our customers experience with our brand.
- Identify possible risk areas in process or systems with suggestions for changes required to management to mitigate these risk areas and protect our Brand form financial loss or abuse.
- Consistently be improving skills and knowledge through Self-Development and Upskilling in all areas.
- Perform manual reconciliations where necessary.
- Identify data/statement issues and escalate to Appropriate 3rd party or internal departments to have issues resolved.
- Being able to Trouble shoot issues directly with 3rd party Processors, and internal departments to identify cause and put forward researched solutions suggestions to fix any current issues that might occur and prevent issues from occurring in future.
- Must be aware of current and upcoming sporting events and have insight on events that could contribute to volume spikes in the business.
- Assist with integration testing and on boarding of new processing providers
- Continuously review and evaluate the customer journey and actively take part in improving the customer’s experience.
- Identify and put forward areas for improvement in efficiency around process or policies through automation, bulk functions or enhancements to manual processes.
- Monitor Monies In reports and statistics daily to highlight spikes and alerts to management and 3rd parties to ensure minimal customer negative impact and quick resolutions.
- Work closely with the Call Centre to monitor volumes whilst investigating possible impacted areas and assist Call centre management to identify root causes of volume drivers and escalate to relevant responsible teams to take quick action.
- Include detailed analysis of shifts in handovers outlining the volume drivers and important information or actions taken during shift to ensure management and the team is always up to date and able to take follow up actions post shifts.
- Effectively communicate findings concerning processing issues to relevant stakeholders with informative and detailed supporting analysis of the issues being experienced so stakeholders can make informed decisions and take relevant actions.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- A good functional understanding of transactional processing via Mobile money, Cards, E-cash/E-Wallet, Internet Banking and voucher purchases.
- Have a technical understanding of data sources, analysing of data and reporting
- Strong ability to identify tends in processing through detailed analysis.
- Strong Reconciliation / auditing of statements experience is essential.
- Having a BCom or working towards a BCom is preferable.
- Innovative and solution driven.
- Deadline driven and good time management.
- Adapt well to change.
- Strong sense of accountability and responsibility.
- Self-Development Driven.
- Ability to work under pressure.
- Ability to work alone and within a team.
- Strong attention to detail.
- Strong team player.
- Strong written and oral communication.
- Successful candidate must have own reliable transport.
- Successful candidate must be willing to work in a shift-based role with some shifts falling on weekends and public holidays as required by the business.
- Knowledge/exposure to financial product development/implementation would be an advantage.
Deadline:12th October,2026
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What you’ll do
You’ll take ownership of work that gives us our competitive edge, including:
- Support the execution of product markets strategy across assigned regions.
- Analyse market performance metrics and customer behaviour to identify trends, risks, and growth opportunities.
- Assist in translating regional insights into clear product requirements and enhancement recommendations.
- Monitor and maintain an understanding of local market dynamics, cultural nuances, and regulatory considerations.
- Track and analyse competitor offerings, positioning, and market trends to identify opportunities for differentiation.
- Support localisation efforts by ensuring product features, journeys, and experiences align with local market needs.
- Collaborate with the relevant hubs, platform, optimisation, and other cross-functional teams to support effective delivery of specific initiatives.
- Assist in tracking KPIs and performance at a market level, highlighting gaps and supporting continuous improvement initiatives.
- Contribute to consistent market reporting, ensuring accurate and actionable insights are shared with stakeholders.
- Support market expansion initiatives through research, documentation, and coordination activities.
- Help surface insights, risks, and opportunities to inform product planning and prioritisation.
- Act as a supporting point of contact for regional product-related queries and coordination.
- This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.
What you’ll bring
You’re someone who brings:
- Excellent planning, organisation, and prioritisation skills
- Ability to manage multiple initiatives in high-pressure environments
- Strong commercial judgement and ability to balance technical and business priorities
- Proactive, structured, and outcome-driven mindset
- Strong experience in product, market strategy, or regionalised roles, ideally within digital or betting environments
- Deep understanding of localisation, customer behaviour, and market dynamics
- Strong analytical capability with the ability to translate data into actionable insights
- Experience in competitive analysis and market intelligence
- Proven ability to work cross‑functionally and influence product decision‑making
- Strong communication and stakeholder management skills
- Ability to operate in fast‑moving, multi‑market environments
- Structured, proactive, and solution‑oriented mindset
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Ability to interpret data and generate actionable insights
- Good understanding of customer behaviour and digital product environments
- Proficiency in Excel and data tools (BI tools advantageous)
Deadline:15th September,2026
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- As our Senior SOX Control Analyst, you’ll play a key role in supporting and enhancing Super Group’s SOX compliance programme, helping ensure a strong, scalable and compliant control environment across our global operations.
What you’ll do
You’ll take ownership of work that gives us our competitive edge, including:
Risk Assessment & Scoping
- Identify and assess key financial reporting risks, including risks arising from:
- Digital platforms
- Payments and transactional flows
- Regulatory and jurisdictional requirements
- Lead or actively drive annual SOX scoping and risk assessment exercises
- Evaluate the impact of emerging risks on the control environment
Control Design & Framework Enhancement
- Support the design and implementation of controls aligned to COSO principles
- Independently assess the adequacy of existing control structures and recommend improvements
- Drive continuous improvement of the SOX control framework
- Support the integration of controls into new systems, processes, or business initiatives
Process Reviews & SOX Impact Assessments
- Perform proactive quality assurance reviews of key processes and controls to assess whether controls are implemented as designed and operating effectively across the Group
- Assess the SOX implications of changes due to:
- Accounting or regulatory updates
- Process or policy changes
- System implementations or enhancements
- Organisational restructuring
- Partner with stakeholders to ensure controls evolve alongside business changes
Deficiencies and Issue Resolution
- Assess control deficiencies/observations, including root cause analysis
- Support the development of practical and sustainable remediation plans
- Evaluate whether remediation actions adequately address identified risks
- Track remediation activities to ensure timely and sustainable closure of control gaps
- Monitor progress and escalate delays or risks to closure
- Validate remediation actions prior to closure (where applicable)
- Maintain oversight of deficiency trends and recurring issues
- Collaborate with control owners to reinforce expectations around control execution and documentation quality
SOX Programme Delivery, Governance and Documentation
- Support the maintenance of SOX PMO governance, cadence, and delivery standards
- Ensure timely delivery of evidence and documentation aligned to audit timelines
- Coordinate SOX activities across stakeholders to ensure consistent execution
- Contribute to SOX planning cycles, including timelines, milestones, and deliverables
- Prepare and maintain high-quality SOX documentation, including:
- Process narratives
- Flowcharts
- Risk and Control Matrices (RACMs)
- Review and enhance documentation to ensure consistency and clarity across the Group
Reporting, Training & Policy Management
- Prepare SOX status updates, memos, dashboards, and metrics, including:
- Testing progress
- Deficiencies and themes
- Remediation status
- Contribute to materials for management and audit committee reporting
- Support the creation and maintenance of SOX and internal control policies
- Develop and deliver SOX training materials for process and control owners
- Provide insights into control effectiveness and programme maturity
- Promote awareness of controls best practices across the organisation
Audit & Stakeholder Engagement
- Collaborate with Internal Audit and External Auditors during walkthroughs, testing, and audits
- Own responses to audit queries and requests for assigned areas
- Act as a key liaison between the SOX team and control owners
- Provide clear guidance to stakeholders on SOX requirements and expectations
Continuous Improvement & Automation
- Identify and drive opportunities to simplify, standardise, and automate controls
- Support the use of systems and data analytics to enhance control effectiveness
- Drive improvements in efficiency, scalability, and quality of the SOX programme
- This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.
What you’ll bring
You’re someone who brings:
- Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
- A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
- Strong organisational skills and the ability to manage multiple projects without dropping the ball
- Exceptional attention to detail and a commitment to high‑quality work
- Adaptability – you stay sharp, productive and positive in fast‑moving environments
- Bachelor’s degree in Accounting, Finance, Business, or related field
- 6+ years’ experience in SOX compliance, internal audit, or financial controls
- Strong understanding of SOX and COSO frameworks
- Experience in a listed or multinational environment
- Advanced Excel and data analysis skills
- Excellent communication and stakeholder engagement abilities
- Strong attention to detail and organisational skills
- Project Management - Skilled in managing multiple stakeholders, timelines, and audit deliverables
- Professional certifications such as CPA, CA(SA), CIA, or CISA.
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience with ERP systems and SOX tools (e.g., Workiva, Optro, PowerBI, etc.)
- Experience in working with external and internal audit teams.
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- As a Social Media Customer Experience Host, you'll be the voice of Betway and Jackpot City across our social platforms, helping customers navigate their queries while protecting and enhancing our brand reputation. Whether you're resolving a withdrawal query, responding to a customer complaint, moderating a conversation, or identifying emerging sentiment trends, you'll play a critical role in shaping how customers experience our brands online.
Why we need you
- Our customers engage with Betway and Jackpot City around the clock, and social media is often their first point of contact. We need someone who can deliver exceptional customer support, moderate conversations, and manage brand sentiment across our social channels. Your ability to resolve issues, build trust, and protect our reputation will help create positive customer experiences and strengthen our brands every day.
What you’ll do
In this role, you will:
- Respond to customer queries, complaints, comments, and direct messages across Facebook, Instagram, X, and selected third-party platforms such as Trust Pilot, Reddit and other review sites.
- Assist customers with service-related enquiries, including deposits, withdrawals, account access, verification, CRM, promotional, and technical issues.
- Manage and resolve customer cases using Genesys and internal support systems.
- Escalate complex issues to the appropriate teams and ensure timely resolution.
- Monitor, moderate, and engage in online conversations to maintain a positive community environment.
- Login daily to track and analyse customer sentiment, identifying trends, risks, and opportunities that may impact the Betway and Jackpot City brands.
- Respond to brand mentions and reviews across owned and third-party channels, including Trustpilot, Reddit, and App Store Reviews.
- Collaborate with the social media marketing teams to improve the customer experience and provide valuable customer insights.
- Ensure all customer interactions are accurate, professional, compliant, and aligned to the brand's tone of voice.
- This list covers your core responsibilities – with the expectation that you assist the greater service host centre should this be required.
What you’ll bring
We're looking for someone who is customer-focused, digitally savvy, and passionate about creating positive experiences through every interaction. You'll bring:
- 2-4 years' experience in customer service, social customer care, community management, or a contact centre environment.
- Diploma or Degree in Communications, Public Relations, Marketing, Journalism, Digital Media, Customer Experience, or a related field is Advantageous.
- Excellent written communication skills with the ability to adapt your tone to different situations and audiences.
- A strong understanding of social media platforms, online communities, and digital customer engagement.
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Previous copywriting experience with the ability to adapt tone of voice across customer service and brand communications.
- Demonstrated community management experience within the iGaming, Sports Betting, or Digital Entertainment industry.
- Strong understanding of brand reputation management, public relations principles, and sentiment monitoring.
- Proficiency in customer support platforms, CRM systems, and case management tools, including Genesys.
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You’ll take ownership of work that gives us our competitive edge, including:
Specific duties include, but are not limited to the following:
Acquisition Opening Offer Strategies and Implementation
- Ongoing in-country competitor analysis
- Work closely with marketing and in-country teams to ensure relevance and localisation of opening offers
- Ongoing maintenance of all existing welcome offers and their appropriate/effective communication
Conversion Strategies and Implementation
- Coordinating and briefing in of adhoc promotions for the unconverted space with Creative
- Updating of confluence page for monthly / sport / casino calendar, adhoc promotions, conversion track info, welcome offers, competitor analysis, any relevant information the team may need on this platform to refer back to
- Execution of promotions on all communication platforms (SMS/Email), when needed, which may also include bonus creation (Sport and Casino)
- Ongoing innovation and implementation of new ideas which address specific markets / gaming platforms / seasons / fixtures
- Work with the Retention Team to ensure brand consistency throughout the player lifecycle as well as leverage off Retention campaigns by selecting relevant ones to enhance the existing conversion track or as part of your ad hoc communication strategy
- New Casino Games communication – delivering on time and functional communication to promote new games to the unconverted base
- Focus on deliverability on all communication platforms
Processes and Operations
- Result analysis including tests / campaigns outcomes, processes assessment and learnings
- Assessment and implementation of new learnings / approaches to subsequent campaigns
- Effective communication of results with your team members and execution of new learnings
- This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.
What you’ll bring
You’re someone who brings:
- Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
- A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
- Strong organisational skills and the ability to manage multiple projects without dropping the ball
- Exceptional attention to detail and a commitment to high‑quality work
- Adaptability – you stay sharp, productive and positive in fast‑moving environments
- Analytical and data-driven thinking
- Creative problem-solving and innovation
- Ability to adapt quickly in adynamic environment
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Familiarity with working on CRM platforms
- Experience working across multiple markets or regions
- Data-driven mindset with proven ability to translate insights into action
Method of Application
Use the link(s) below to apply on company website.
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