Fresh Jobs at Bidvest Facilities Management

ROLE PURPOSE

• The main responsibility of the Contact Centre Agent Surveillance, is to ensure the reliability and minimum down time of the sites, monitored by power monitoring systems and both internal and client CRM systems in the most cost-effective manner.

This must be done by:

• Proactively monitoring of power monitoring system
• Proactively monitoring of alarms
• Proactively monitoring of CRM systems
• Proactively the sites in ZonMax
• Detection of any faults or potential faults
• Investigate the possible cause.
• Dispatching, updating, and tracking of all faults till alarm is cleared.
• Logging and handing over of power failure tickets.
• Escalate the faults and provide feedback where required.

MAIN OUTPUTS

• Proactive monitoring of sites and detection of potential faults
• Accurate interpretation of alarms and the causes of faults
• Escalation of faults within time, to provide minimum down time.
• Prioritization of faults and alarms
• Decision making in terms of dispatching of technical officers to sites.
• Effective feedback to Contact Centre management, regional management, and external clients where applicable.
• Escalation of maintenance related faults on the monitoring platform
• Establish and coordinate conference calls between customers (internal and external)

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE
The Applicant must meet the following requirements:

• Grade 12
• N6 and/or Trade Test Electrical.
• Computer packages essential
• Good listening, verbal, and written communication essential
• Drivers License
• Initiative and information seeking
• Achievement motivation
• Teamwork and cooperation
• Values diversity
• Flexibility
• Languages
• Need to be able to work shifts work
• Need to be available on short notice

FUNDAMENTAL COMPETENCIES

• Personal and professional integrity
• Attention to detail
• Influencing skills
• Team player with strong leadership ability
• High energy levels and action orientated
• Results orientated and highly motivated
• Excellent time management

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Job Summary:

• The Senior Projects Manager will be responsible for overseeing and managing the successful delivery of projects within the account. They will work closely with cross-functional teams to plan, execute, and finalize projects, ensuring they are completed within scope, on time, and within budget. The Regional Projects Manager will provide leadership and guidance to a team of project managers, ensuring that projects are aligned with the organization's goals and objectives.

Responsibilities:

• Lead and manage a team of project managers, providing coaching, guidance, and support throughout the project lifecycle.
• Develop and implement project management methodologies, tools, and best practices to streamline project delivery and improve efficiency.
• Define project scope, objectives, deliverables, and timelines in collaboration with stakeholders and senior management.
• Monitor and control project budgets, resource allocation, and project risks to ensure successful project execution.
• Conduct regular project status meetings and provide progress reports to stakeholders, ensuring effective communication and alignment.
• Collaborate with cross-functional teams to effectively plan, execute, and monitor projects, ensuring the achievement of project goals and deliverables.
• Identify and mitigate project risks and issues, proactively taking corrective actions to ensure project success.
• Evaluate project outcomes and conduct post-project assessments to identify areas for improvement and lessons learned.
• Foster a culture of collaboration, innovation, and continuous improvement within the project management team.
• Stay updated with industry trends, project management frameworks, and emerging technologies, incorporating relevant knowledge into project management practices.

Requirements:

• Bachelor's degree in project management, business administration, or a related field. A master's degree or equivalent is preferred.
• Minimum 6 years of proven experience in managing complex projects, including planning, budgeting, execution, and risk management.
• Strong leadership skills with the ability to effectively lead and motivate a team of project managers.
• Excellent organisational, communication, and interpersonal skills.
• In-depth knowledge of project management methodologies and tools, such as MS Projects and SAP management software.
• Proficient in project management software and Microsoft Office suite.
• Ability to work effectively under pressure and meet tight deadlines.
• Strong analytical and problem-solving skills.
• Professional Registration with recognized Project Management or Engineering Association will be advantageous
• Demonstrated ability to collaborate with diverse stakeholders and work in cross-functional teams.