Fresh Jobs at Blue Label Telecoms

Job Description
JOB PURPOSE

• The Senior Incident Response Manager is responsible for overseeing the coordination and execution of the organization’s incident response processes, ensuring the timely and efficient resolution of major incidents. This role involves developing strategies for handling incidents, coordinating with key stakeholders, and maintaining operational stability. The individual will be expected to lead high-impact situations, improve incident management processes, and work with cross-functional teams to resolve complex technical issues.

RESPONSIBILITIES

• Incident Management & Responsibilities
• Lead the incident response team in identifying, diagnosing, and resolving high-severity incidents in a timely manner
• Manage the entire lifecycle of incidents from detection to post-incident review, ensuring appropriate measures are taken to prevent future occurrences
• Coordinate with internal departments, third-party vendors, and external partners during major incidents
• Escalate unresolved issues to senior management and drive the resolution process
• Ensure incidents are identified promptly through proactive monitoring or incident reports
• Assign priority levels to incidents based on business impact, urgency, and severity
• Lead the incident resolution process from detection through closure, maintaining oversight and ensuring swift action
• Implement corrective actions to prevent recurrence and minimize downtime
• Deliver timely resolution of incidents within established SLAs (Service Level Agreements)
• Ensure all incidents are properly logged, tracked, and documented in the ticketing system
• Ensure communication of status updates to stakeholders throughout the incident lifecycle
• Incident Reporting & Documentation
• Ensure accurate and comprehensive documentation of all incidents, including root cause analysis, impact analysis, and post-incident reviews
• Develop detailed incident reports for management, outlining incident resolution timelines, mitigation actions, and lessons learned
• Develop incident reports that capture the full lifecycle of each incident, from detection to resolution
• Perform in-depth root cause analysis for major incidents, identifying both technical and process-related factors
• Present incident reports to senior leadership, including potential risks and suggestions for process improvements
• Establish metrics (MTTR, number of incidents, etc.) for tracking the performance of the incident response process
• Ensure timely and accurate reporting on incidents for internal and external stakeholders
• Deliver detailed reports that can be used to improve system resilience and incident management
• Maintain transparency with senior leadership on incident impacts and outcomes
• Response Coordination
• Serve as the central point of contact for all incident response activities, coordinating between various teams (e.g., IT, DevOps, Security, Vendors)
• Lead regular incident response meetings, war rooms, or conference calls to facilitate real-time problem-solving
• Ensure that the right stakeholders are involved based on the nature of the incident (e.g., business continuity, legal, communications)
• Escalate incidents to senior management when critical thresholds are met or breached
• Ensure seamless coordination across teams, minimizing delays in incident resolution
• Ensure accurate escalation paths are followed based on the severity of the incident
• Keep stakeholders informed with real-time updates, ensuring they understand the potential impact and mitigation efforts
• Emergency Response
• Serve as the primary leader during high-severity incidents or business-impacting crises
• Mobilize and direct resources rapidly to respond to incidents, minimizing downtime and impact on operations
• Ensure contingency plans are activated and business continuity protocols are followed in extreme cases
• Communicate incident status and resolution plans with clarity, particularly when operations are significantly impacted
• Ensure that response to critical incidents is swift, minimizing impact on customers and operations
• Ensure that emergency protocols are followed accurately, minimizing operational risks
• Maintain a high state of readiness within the incident response team for major incidents or crises
• Continuous Improvement
• Analyse past incidents to identify trends, root causes, and recurring issues
• Lead post-incident reviews (PIRs) and after-action meetings to gather insights and lessons learned
• Propose and implement improvements to incident response processes, tools, and methodologies based on feedback from PIRs
• Stay updated on new incident management frameworks, tools, and practices and introduce relevant innovations into the team’s workflows
• Ensure a measurable reduction in the recurrence of incidents over time
• Deliver clear, actionable recommendations from post-incident reviews to prevent similar incidents
• Keep the incident response process current with industry best practices and technological advancements
• Cross-functional Collaboration
• Work closely with IT operations, network teams, security teams, and software development to ensure cohesive incident response
• Collaborate with external vendors and service providers as needed for incident resolution
• Maintain close relationships with business leaders to align incident response priorities with overall business objectives
• Facilitate communication between technical and non-technical stakeholders, ensuring clear understanding of incidents
• Ensure alignment of incident response activities with business priorities, ensuring minimal disruption to core operations
• Maintain effective communication and collaboration between internal teams and external partners
• Ensure stakeholder expectations are managed, and clear, concise updates are provided
• Policy & Procedure Development
• Develop and maintain incident management policies, procedures, and runbooks based on industry best practices (e.g., ITIL, NIST)
• Ensure that all documentation is up to date, covering standard operating procedures for various incident types
• Work with compliance and security teams to ensure incident management practices align with regulatory and legal requirements
• Regularly review and update policies to incorporate new risks, tools, and business requirements
• Ensure that incident response documentation is clear, actionable, and followed during incidents
• Maintain compliance with regulatory requirements related to incident management
• Ensure that all team members are familiar with and adhere to incident management policies
• Process Improvement & Strategy Development
• Continuously review and improve the incident management processes, frameworks, and protocols to enhance operational efficiency
• Develop and maintain incident response plans, ensuring the organization is prepared to address critical incidents quickly and effectively
• Collaborate with service delivery and IT operations teams to ensure alignment between incident management and overall business objectives
• Team Leadership & Mentorship
• Lead and mentor a team of Incident Response Specialists, ensuring professional development and technical proficiency
• Provide guidance and training to team members, promoting best practices in incident management and technical troubleshooting
• Ensure team performance aligns with the business objectives and targets
• Maintain high levels of team morale and engagement, fostering a collaborative and accountable work environment
• Identify skills gaps within the team and facilitate upskilling initiatives
• Stakeholder Engagement
• Serve as the primary point of contact for incident escalation and resolution, communicating with internal and external stakeholders to ensure they are informed throughout the incident lifecycle
• Maintain strong working relationships with cross-functional teams including Service Delivery, IT Infrastructure, Application Support, and third-party vendors
• Technology & Tools Management
• Ensure the appropriate tools, systems, and resources are in place for effective incident detection, tracking, and resolution
• Stay updated on emerging technologies and tools relevant to incident management and recommend improvements to the organization’s incident response capabilities

Job Requirements
BEHAVIOURAL COMPETENCIES

• Tech Savvy
• Customer-focused
• Evaluating problems
• Investigate issues
• Information seeking
• Processing details and information
• Communicating information
• Showing resilience
• Adjusting to change
• Learning ability
• Teamwork
• Business knowledge and approach
• Instils Trust
• Plans and Aligns

EDUCATION

• Matric
• Bachelor’s degree in Computer Science, Information Technology, or a related field. Advanced certifications in Incident Management or IT Service Management (e.g., ITIL, CISSP) are a plus.\
• Strong Microsoft Office productivity tools knowledge

EXPERIENCE

• Minimum of 10 years of experience in a similar role
• Experience in understanding the Technology systems and processes
• Experience in creating Incident processes within SLAs
• Extensive experience in Service management function
• Strong stakeholder management experience

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Job Description
JOB PURPOSE

• Executive Finance Partner for the Group Technology and Group Human Resources departments (“the Business”). Partner with the Group CTO CIO, Group HR Director, BLT Group CEOs and functional stakeholders to support in setting financial objectives, optimizing cost and value drivers, risk management and business analysis. The role is responsible for accurate, timely execution and management of the Business’ finance function. This entails providing strategic direction to the Business alongside direct responsibility for cost efficiency, cash management, strategic analysis and planning.

RESPONSIBILITIES

• Strategic Financial Planning 
• Develop, implement, monitor, review and evaluate the Business’ financial strategy
• Establish and maintain strong relationships with the board, shareholders and BLT Group CEOs to identify their needs and seek a full range of business solutions
• Enable the Business to capitalize on new opportunities and build out new capabilities
• Develop and implement a cost-effective strategy for business that simplifies processes
• Creating a financial operating model that is robust, scalable and designed to support business growth
• Treasury and cash management: Lead liquidity management and manage cash flows including detailed cash flow forecasting
• Creating, monitoring and analyzing financial and operational metrics that track performance and provide insights
• Assess capital finance proposals and the financial status of operations projects
• Evaluate and advise on the impact of long-term planning, introduction, of new programs/strategies and regulatory action
• Provide financial information and interpret the implications for business performance and funding needs
• Coordinate the development, implementation and monitoring of accounting and business systems and processes
• Direct the preparation of financial reports summarizing and forecasting the business’s financial position such as the income statement, balance sheet and cash flow statement
• Partner with BLT Group CEOs to formulate and direct financial budgets and forecast
• Manage business information strategy, development and implementation of business systems, streamlining processes to assist with analysis
• Finance Operations
• Organise and manage the finance function within Group Technology and Group Human Resources in order to ensure the best execution of accurate financial controls and reporting, including full accounting function, tax planning, submission, compliance and cost accounting
• Provide accurate, complete and understandable financial information to Business Heads, BLT Group CEOs and the executive team
• Financial modelling, scenario planning and cost-benefit analysis
• Business case development for capital projects, new developments or changes to operating models
• Procurement: Implement, monitor and control procurement practices and vendor management, manage relationships with service providers, Business Heads, BLT Group CEOs and other agreed stakeholders across the entire business
• Drive the implementation and provision of sound financial, business intelligence and management services to the business
• Ensure the provision of financial and material resources to support operational strategies
• Business optimisation including cost management, cash flow management and quality/value assessment
• Drive continuous OPEX improvement and ensure optimal allocation of resources
• Analyze activities, products, and services of all cost centres to identify critical cost drivers in collaboration with management
• Find cost solutions whilst using technology and systems in the most efficient way possible
• Consult with service/department managers to plan, control and report on financial activities and the performance of the area
• Manage and report on cost usage that reflects delivery of planned work within agreed parameters
• Generate systems and tools that enable line managers to understand the cost drivers of all activities in the area
• Research, develop, and implement costing models for the business
• Build, run, and execute profitability models and provide required reports for business decisions, business case development and capex projects
• Implement systems and controls for efficient accounting, analysis, reporting and cost optimization
• Budget, Forecasting
• Management of the budgeting process and preparation of monthly and annual forecasts to ensure the business meets its financial and service objectives
• Full management of the Business’ annual budgeting process through collaborative efforts alongside BLT Group CEOs
• Prepare and maintain a full cost-to-serve model that optimises delivery, value and correct allocation to Group Subsidiaries
• Maintain full forecasting financial models to provide insights to the Business’ performance against budget, BLT Group subsidiary requirements and future cash and system requirements
• Analyze historical data to motivate future budget requirements.
• Corporate Governance
• Monthly shareholder reporting, management accounts and board reports
• Full responsibility for external audit and any other statutory and regulatory reporting
• Ensure credibility of the Business’ finance by providing timely and accurate analysis of budgets, financial trends and forecasts
• Ensure the Business complies with the statutory legislation and corporate governance frameworks
• Accountable for the formulation of policies and procedures in line with relevant legislation and ensure implementation thereof
• Systems and controls – implement and maintain systems, procedures and controls for efficient and accurate accounting, analysis and reporting
• Define policies, procedures and processes to streamline the Business and optimize efficiencies
• Governance, Risk Management & Reporting 
• Identify potential, current financial and operational risks
• Develop and implement policies to mitigate potential risk
• Report identified risks to relevant stakeholders and action plans thereof
• Deciding on investment strategies by considering cash and liquidity risk, performing risk management by analyzing the Business’s liabilities and investments
• Conduct regular finance reviews to assess performance and implement improvements for future initiatives. · Apply business risk and governance frameworks.
• Stakeholder Engagement and Collaboration
• Collaborate with cross-functional teams to gather requirements and define project scopes
• Champion the transition of new ways of work and integration of tech and Business delivery and operating model
• Cultivate strong relationships with key stakeholders, provide regular updates on project status and address concerns promptly
• Recognize outcomes which resulted from effective collaboration between teams
• Collaborate with other leaders to deliver superior customer experience
• Be an effective inspirational leader to facilitate the creation of motivated and accountable, full-service teams who understand and strive to meet the needs of all business stakeholders
• Coach and council operational managers and staff to develop and sustain an environment that fully understands financials
• Team Coordination & Managing Complexity
• Lead and mentor Finance teams, fostering a collaborative environment that encourages innovation and accountability
• Coordinate with external providers and partners to ensure alignment on financial projects goals and deliverables. · Build and evolve the financial capability of Delivery teams across the Business
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations.
• Data Collection and Analysis
• Use expertise to act as the Business authority on creating relevant, lucid and effective reports
• Acts as the Business’s authority on strategic planning, established expert on analyzing data tends for use in reports to help guide the decision making
• Provide data insights to assist BLT Group CEOs in understanding their financial models
• Coach BLT Group CEOs with creation of their financial budgets, people budget etc. through data analysis
• Manage and direct stakeholders in making decisions that are financially sound through proper data analysis
• Change Management
• Develop and implement change management plans to facilitate smooth transitions during technology rollouts for budgets
• Conduct training sessions for internal teams and customers to ensure proper adoption of financial models and services
• Apply best practices to implement and /or resolve financial issues.
• Business Continuity 
• Develop and maintain robust disaster recovery and business continuity plans.
• Strategic Mindset and Business Acumen
• Sees ahead to future possibilities and translates them into breakthrough strategies, for example, a big-picture thinker; makes frequent, clear references to the Business’ vision, the efforts required to drive strategies forward
• Effectively integrates long-term opportunities and challenges with day-to-day activities
• Applies knowledge of Business and the marketplace to advance the business’s goals, for example, ensures leaders understand and discusses relevant industry changes that may benefit the Business
• Able to formulate financial reports and analysis that translate to business needs and future benefits
• Situational Adaptability and Communication 
• Adapts approach and demeanor in real time to match the shifting demands of different situations, for example, takes steps to adapt to changing needs, conditions, priorities or opportunities
• Understands the cues that suggest a change in approach is needed; adopts new behaviours accordingly
• Develop and deliver multi-mode communication that convey a clear understanding of the unique needs of different audiences, for example tailors’ communication content and style to the needs of others
• Pay attention to other’s inputs and perspectives, asks questions and summarizes to confirm
• Budgeting Oversight and Costing 
• Aware of project budget and resources, support in tracking actual against budget and managing the balance of delivery within time, budget, quality constraints
• Acts as the Business’ authority and established experts on costing, budgeting and finance tasks.
• Self-Management
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritize, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Job Requirements
BEHAVIOURAL COMPETENCIES

• Achieves Results
• Manages Complexity
• Ensure Accountability
• Optimises Work Processes
• Plans and Aligns
• Business Insight
• Communicates Effectively
• Drives Results
• Strategic Mindset
• Customer Focus
• Cultivates Innovation

EDUCATION

• Matric
• CA (SA) or CIMA is required
• A postgraduate degree in a relevant field is preferred

EXPERIENCE

• Experience in Technology Project Management, or a similar role, preferably in the Telecommunications or Technology sector
• At least 12 years post-qualifying experience with a minimum of 3 years in a similar role
• Relevant experience in Fintech, ICT as a Business Partner
• Extensive experience and knowledge in financial reporting
• Extensive experience in cost accounting and experience in developing cost allocation models and methodologies (e.g. activity-based costing)
• Extensive experience in project accounting includes understanding IFRS requirements for capitalizing, budget management, financial modelling, scenario analysis and variance reporting
• Competent in engaging with executives, shareholders and board members
• Experience in financial and data analysis with a proven track record of being able to develop practical recommendations from data insights
• Power BI Knowledge
• Oracle System’s Knowledge and experience

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Job Description
JOB PURPOSE

• Responsible to design and verify circuits, logic, systems, and algorithms to meet product requirements. Individual will determine the proper method and procedures to be used in the digital system development and determine the best method for verifying the digital system before the complete design is committed to silicon.

RESPONSIBILITIES

• Development and Design
• Design, develop and test digital subsystems
• Analyze requirements, identify required work and estimate development tasks
• Perform in conjunction with software development team to ensure system meets operational requirements
• Collaborate on architecture, top level, and block level definition
• Record design and develop product documentation inputs for technical writers
• Involve in digital and software requirements definition
• Plan and oversee digital and software development projects
• Engineer and design digital control boards to meet power amplifier module requirements
• Design and implement software components to meet customer-specific design
• Accountable for the effective creation, measurement and control of the test strategy within content and Comms
• Review business requirements, creation and execution of Functional, Integration, End-to-End, Regression, UAT & Automation (UI & API)
• Ownership and driving testing tasks from start to finish
• Coordinate and support UAT with business users.
• Develop and maintain automated test scripts using Selenium WebDriver
• Create and execute test plans and test cases for software applications
• Collaborate with the development team to identify test scenarios and ensure that all critical business requirements are covered in the test plan
• Analyze test results and debug errors
• Report and track defects and work with the development team to resolve them
• Work with the QA team to continuously improve the automation framework and testing process
• Participate in Agile/Scrum ceremonies such as stand-ups, planning sessions, and retrospectives
• Continuously learn new testing technologies and tools
• Write interface control documentation
• Generate and review technical product documentation
• Collaborate with other engineers, managers and Product Management teams to develop innovative solutions meeting market needs
• Design, implement and test code from module level through full system integration
• Conduct hands-on bench testing and debugging of digital hardware
• Full Chip/block level RTL design and implementation
• Collaborate with analog engineers to define mixed-signal interface
• Participate in chip and block level digital/mixed-signal test bench development with Verilog/System Verilog/UVM
• Modeling/simulating/debugging digital circuits
• Work with verification team on verification plans, test cases, and analyzing test results Interact with customers during design reviews and system tests
• Explain special requirements and to resolve technical issues related to vendor-supplied material working with vendors
• Work Collaboratively
• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build co-operation and overcome barriers to information sharing, communication and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions
• Leadership
• Through effective inspirational leadership, facilitate the creation of accountable, full service teams who understand and strive to meet the needs of all stakeholders
• Role model behavior and motivate team members in line with the core values
• Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management: Provide support and guidance on career path planning, on-the-job training, coaching and mentoring to direct reports
• Develop, promote and direct the implementation of equal opportunities policies in all aspects of the company’s work
• Communicate and maintain trust relationships with shareholders, business partners and authorities
• Self-Management
• Follow through to ensure that personal quality and productivity standards are  consistently and accurately maintained
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate consistent application of internal procedures

Job Requirements
BEHABIOURAL COMPETENCIES

• Business Insight
• Courage
• Cultivates Innovation
• Decision Quality
• Collaborates
• Plans and Aligns
• Communicates Effectively
• Optimizes Work Processes
• Strategic Mindset
• Manages Ambiguity
• Tech Savvy
• Action Oriented

EDUCATION

• Matric
• Bachelor’s Degree or Diploma in Computer Science or related field

EXPERIENCE

• Minimum of 10+ years’ progressive experience in similar role
• Experience in digital design and implementation is a must
• Minimum 3 years’ experience in Test Automation 
• Experience of supervising and directing people and other resources to achieve specific end results within limited timeframes
• At least 3 years of experience in automation testing with Selenium WebDriver
• Experience in programming languages such as Java, Python or C#
• Strong understanding of Agile methodologies and experience working in an Agile development environment
• Experience with version control systems such as Git
• Excellent analytical and problem-solving skills
• Strong communication and collaboration skills
• Ability to work in a fast-paced environment and adapt to changes quickly
• Min 3 years’ experience in the testing competency
• QC experience (test planning, test execution, defect management lifecycle)
• Solid experience in the implementation of the STLC (Test Planning, Monitoring and Control – including reporting, Test Analysis and Design, Test Execution, Test Closure) throughout the project lifecycle)
• Experience with other automation tools such as Appium or TestComplete
• Experience in mobile automation testing
• Experience with CI/CD tools such as Jenkins or CircleCI
• Knowledge of SQL and databases.

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Job Description
JOB PURPOSE

• Responsible to lead the programming and development teams of Blue Label Telecoms applications and supporting software across product areas. Provides advisory support, oversight, and leadership through implementing and refining designs, practices, tools and processes to ensure the delivery of quality products to internal and external customers.

RESPONSIBILITIES

• Development Lifecycle
• Development of secure, concurrent, event driven highly scalable transaction processing frameworks and applications, across product areas
• Provide high level estimates, against high-level requirements, for work items as they progress through a demand management system
• Provide detailed estimates for upcoming tasks as input into sprint or project planning
• Conduct development using the development language of the solutions within their skill set
• Perform development in accordance with specifications and Blue Label Telecoms development standards
• Develop tests to ensure that requirements are met, and code coverage is adequate
• Support the creation, documentation and implementation of component test scripts component test scripts, test harnesses and test strategies
• Create and maintain technical documentation, define technical documentation templates and prescribed policies and procedures
• Ensure that the requisite technical supporting documentation, in line with the established Blue Label Telecoms development standards and internal policies are always created and adhered to
• Collaborate with internal teams, clients and vendors to identify, troubleshoot, investigate and resolve issues and improve product features, documenting any changes and resolutions as may be required
• Tackle the more complex maintenance issues and address technical debt
• Participate in a peer review process where all work delivered must be validated according to the documented requirements in line with the Blue Label Telecoms development standards
• Takes ownership of the master branch(es) in our source control system and provide oversight of the software release process for a certain product area
• Ensure software is up-to-date with the latest security standards and compliant with applicable legislation technologies
• Play an active role in the recommendation of changes to improve established application processes and procedures
• Promote and enhance team efficiencies through the development of tools, supporting applications and prototypes while exhibiting a comprehensive understanding of the outcomes required accordance to agreed standards against the requirements and approved by the appropriate governance forums
• Analyse and/or identify problems/requirements to determine impact, patterns and trends, best fit alternatives and best practice solutions. Determine the estimated resources and timelines required to deliver the required functionality
• Conduct Database Development
• Team Support and Direction
• Through effective inspirational leadership, facilitate the creation of accountable, full service teams who understand and strive to meet the needs of all stakeholders
• Role model behavior and motivate team members in line with the core values
• Provide support and guidance on on-the-job training, coaching and mentoring to team
• Develop, promote and direct the implementation of equal opportunities policies in all aspects of the company’s work
• Communicate and maintain trust relationships with shareholders, business partners and authorities
• Self - Management
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational and team needs
• Stay relevant and up-to-date with latest technology trends and insights
• Demonstrate and promote a strict adherence and knowledge of the latest and most applicable security standards
• Job Requirements
• BEHAVIOURAL COMPETENCIES
• Balances Stakeholders
• Business Insight
• Collaborates
• Cultivates Innovation
• Ensures Accountability
• Instills Trust
• Manages Complexity
• Interpersonal Savvy
• Plans and Aligns
• Situational Adaptability
• Tech Savvy

EDUCATION

• Matric
• Bachelor of Science majoring in Computer Science or equivalent prior learning

EXPERIENCE

• Minimum of 5 years’ progressive experience as a Senior Software Developer
• Expert-level Coding Skills
• Functional Testing experience, including ability to create, maintain and execute both manual and automated tests
• DevOps capabilities
• Experience supervising a technical team advantageous
• In-depth knowledge of the PHP language, MySQL and the Laravel framework
• Strong command of HTML, JavaScript, and CSS
• Clear understanding of object-oriented PHP, RESTful API's and MVC
• Understanding fundamental design principles behind a scalable application
• Familiarity with the SOLID design principles
• Experience working with multi-tenant applications, full CI/CD lifecycle, Linux, nginx and containerization beneficial

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Job Description
JOB PURPOSE

• Partners at all levels of the organization to develop strategies, implement, and execute the group’s organization business continuity and resilience program. This position ensures the planning, development, program execution, maintenance, and testing of the group's business continuity, disaster recovery, and crisis/incident management programs.

RESPONSIBILITIES

• Strategy Formation and Implementation 
• Develop the strategy for a significant area of responsibility such as a function, anticipating complex issues, challenges, and opportunities. Ensure the strategy is successfully implemented and meets medium-term business needs
• Lead the development and implementation of strategy for the Business Continuity Management Program as well as the Operational Resilience capability to address key responsibility, anticipating complex issues, challenges, and opportunities, and ensuring integration with wider corporate strategy.
• Business Continuity Management
• Develop and maintain an up-to-date business continuity program, including policies, procedures, and plans, in alignment with critical operations of the business, industry best practices, and regulatory requirements
• Lead and provide strategic direction for BLD’s business continuity and resilience program by developing, implementing, embedding, and maintaining standardised processes and practices across BLD’s operations and subsidiaries
• Conduct thorough risk assessments to identify potential threats and vulnerabilities to the organization's operations, systems, and infrastructure
• Collaborate with cross-functional teams to ensure the development and testing of business continuity and disaster recovery plans for critical business functions and systems
• Coordinate and facilitate regular training and awareness programs to enhance the organization's preparedness and response capabilities
• Establish and maintain effective communication channels and protocols to ensure timely and accurate dissemination of information during a crisis or disruption
• Conduct regular exercises and simulations to assess the effectiveness of business continuity plans and identify areas for improvement
• Monitor and evaluate emerging trends, technologies, and regulatory changes related to business continuity management, and make recommendations for enhancements to the program as necessary
• Serve as a point of contact for internal and external stakeholders during a crisis or disruption, providing guidance and support
• Lead the response and recovery efforts during incidents, ensuring that appropriate actions are taken to minimize the impact on the organization's operations and reputation
• Prepare and present reports and recommendations to senior management and executive leadership on the status of the business continuity program
• Disaster Recovery
• Ensure key IT DR applications have fully documented, tested, executable plans that contain all the required information
• Review outcomes of Business Impact Analysis (BIA) and aligning to the DR framework, strategy and plans to support business needs
• Design, coordinate and execute BCP/DR annual test exercises for critical business processes, and produce test reports including lessons learned
• Coordinate follow-up on lessons as required
• Develop recovery priorities, timelines, and strategy for proper sequence of recovery components
• Educate and train IT members in practices of technology risk disaster recovery planning
• Review existing and proposed plans for recoverability effectiveness and identify opportunities for improvement
• Assist Crisis Management / Incident Management teams during service disruption events and contribute to process improvement initiatives
• Develop, review, and maintain third-party contracts for hardware and telecom services for Disaster Recovery hardware equipment and location resources
• Operational Resilience
• Transition of the Operational Resilience Program outputs into the Business-as-Usual Operating model. This includes the framework, policies, interaction model, minimum standards, Critical Operations risk and issue management, Critical Operations maintenance procedures and reporting on the Groups’ resilience posture and risk profile
• Provide advice, oversight, and robust challenge of implementation of the Operational Resilience Framework and minimum standards
• Develop and lead a control framework to align the Operational Resilience Operating Model with Enterprise, IT, and 3rd Party Risk Frameworks
• Chair the Operational Resilience Committee (ORC), with a primary focus on managing, monitoring, remediation, reporting, and continuous improvement
• Oversee and approve the development of all regular resilience reporting and associated risks to the Business Continuity Management (BCM) and IT Risk Management Committee, and Board and other forums and committees as required
• Lead in collaboration across the business (custodians of the BLD’s Critical Operations) and the wider Group sharing risks, known gaps and vulnerabilities against the minimum standards, progress of remediation activities and reporting status
• Set direction and provide Subject Matter Expert (SME) input to the Heads of Resilience pillars (Business Continuity Management (BCM), Technology Resilience, Facilities etc.)
• Lead and deliver the annual program of resilience activity including: Resilience assessments (Risk and Control Self-Assessment (RCSA); Scenario planning and Stress testing, (check and challenge the effectiveness of controls)
• Regular review and updates of the population of Critical Operations and the Critical Operations themselves
• Scenario planning and testing of the Critical Operations against defined Risk Appetite and Impact Tolerance
• Where vulnerabilities are identified, track and manage remediation plans to completion
• Reporting of BLD’s Operational Resilience profile
• Effective risk management and mitigation of identified resilience risks across the business
• Maintenance and regular review of all policies, procedures, framework and minimum standards
• Support, provide input to and approve Business Impact Assessment (BIA) and Business Continuity Planning (BCP) activities
• For continuous improvement, develop processes and procedures to ensure BLD is prepared for and can meet regulatory and business requirements for Operational Resilience
• Support new and ongoing programs and projects acting as the lead Operational Resilience SME
• The incumbent will also support the daily processes and activities that alert management about new issues and risks evolution while also managing the day-to-day operations and resources
• Internal Client Relationship Management 
• Lead the development of partnering relationships with senior executives throughout the organization building high levels of professional credibility and mutual trust, and ensuring that internal clients have access to high-quality advice and guidance to support in delivering business strategy and plans.
• Business Planning 
• Develop and gain agreement to annual business plans for a function or substantial business area, ensuring alignment with strategy; quantify business outcomes (i.e. revenues or other key performance indicators); detail expense and headcount budgets; and develop business cases for key projects, ensuring cross-functional integration
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational requirements
• Demonstrate good organizational skills, planning, prioritizing and execution
• Demonstrate good time management, essential for good self-management
• Demonstrate good goal-setting skills in maintaining productivity
• Demonstrate good self-motivation to ensure progress on projects and activities

Job Requirements
BEHAVIOURAL COMPETENCIES

• Tech Savvy
• Customer-focused
• Evaluating problems
• Investigate issues
• Information seeking
• Processing details and information
• Communicating information
• Showing resilience
• Adjusting to change
• Learning ability
• Teamwork
• Business knowledge and approach
• Instils Trust
• Plans and Align

EDUCATION

• Matric
• Tertiary qualification in Information Technology preferred
• Bachelor’s Degree in Information Systems/ Information Technology/ Computer Science or related qualification
• Certifications: Member of the Business Continuity Institute (MBCI)

EXPERIENCE

• Minimum 7+ years of Operational Resilience and Business Continuity Management experience, with at least 3+ years in a management role
• Hands on exposure in developing Operational Resilience and Business Continuity frameworks
• Knowledge of business models, processes, and relevant regulatory requirements and industry standards
• Strong understanding of regulatory requirements related to operational resilience and business continuity in telecommunication
• Familiarity with industry standards such as ISO 22301
• Understanding of Principles of Operational Resilience and Principles of Sound Operational Risk Management
• Strong Microsoft Office productivity tools knowledge