Fresh Jobs at CBRE Excellerate

Main purpose / objective of the position:

• The main purpose of this role is to provide efficient and effective driver / shuttle service, and to assist with the effective handling of internal and external mail records.

Decision making authority:

• Decision making is limited and specific. None additional to those taught to the incumbent are required to perform the job.

Experience / Education:

• Grade 12, or equivalent working experience
• At least 2 years relevant driving experience
• Light vehicle Driver’s License essential
• Ability to walk, drive, lift, and carry heavy items for extended periods
• Experience within the Facilities Management field is preferable

Skills required:

• Driving Skills
• Clean driving record
• Basic literacy and numeracy
• Verbal communication skills

Knowledge required:

• Relevant company and client policies and procedures
• Traffic and related rules and regulations
• Navigation tools and / or map reading
• General Health and Safety Regulations

Competencies required:

• Initiative, Customer and Quality Focus, Teamwork, Problem-solving

Major drivers of work volume:

• Number of mail; Client requests, routes, number of delivery and collection points

Interface / relationships with:

• Internal: Onsite FM team, Mailroom team
• External: Client, Suppliers, FM team, client employees, Post Office and other mail delivery service providers

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About the role

• Are you a detail-orientated professional with a passion for ensuring operational excellence? Join our dynamic Utilities department as Utilities Manager. In this role, you will play a crucial part in supporting our Utilities managers and ensuring that all operations and processes run smoothly and effectively.

What you will bring

• A Senior Certificate with Mathematics as subject
• At least 5 years’ experience within utilities environment
• Experience in overseeing daily operations and coordinating team efforts
• Working knowledge of legislation and regulations with regards to municipal / government supply and services requirements
• Expertise in implementing and managing Service Level Agreements
• Strong administration and reporting skills
• Proficiency in Microsoft Office Suite (Word, Excel)
• Strong numeracy skills with the ability to accurately perform calculations and manage financial data
• Communication, Drive and productivity, team leadership, customer and quality focus, accuracy, problem solving skills

What you will be doing

• Manage monthly billing within the mandated deadlines as per the SLAs
• Monitor tenant updates in line with SLA
• Monitor the resolution of queries in line with SLA
• Reporting to landlords as per SLA
• Monitor utilities procedures and compliance within Internal staff: Performance management; Training & Development
• Manage Service Provider deliverables
• Monthly meeting with Client relationship managers
• Training of onsite staff with regards to Utility recoveries
• Attending meetings with clients when required
• Management of SLA and adherence and report back to client representative
• Monitoring and scoring team against SLA on a monthly basis