CBRE Excellerate provide an integrated suite of high-quality real estate services across Africa and the Middle East, including facilities management, advisory & transaction services, project & development management, broking, valuations and property management (outside of South Africa) and will allow us to expand the self-delivery of integrated facilities ma...
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Are you a detail-orientated professional with a passion for ensuring operational excellence? Join our dynamic Utilities department as Utilities Manager. In this role, you will play a crucial part in supporting our Utilities managers and ensuring that all operations and processes run smoothly and effectively.
What you will bring
A Senior Certificate with Mathematics as subject
At least 5 years’ experience within utilities environment
Experience in overseeing daily operations and coordinating team efforts
Working knowledge of legislation and regulations with regards to municipal / government supply and services requirements
Expertise in implementing and managing Service Level Agreements
Strong administration and reporting skills
Proficiency in Microsoft Office Suite (Word, Excel)
Strong numeracy skills with the ability to accurately perform calculations and manage financial data
Communication, Drive and productivity, team leadership, customer and quality focus, accuracy, problem solving skills
What you will be doing
Manage monthly billing within the mandated deadlines as per the SLAs
Monitor tenant updates in line with SLA
Monitor the resolution of queries in line with SLA
Reporting to landlords as per SLA
Monitor utilities procedures and compliance within Internal staff: Performance management; Training & Development
Manage Service Provider deliverables
Monthly meeting with Client relationship managers
Training of onsite staff with regards to Utility recoveries
Attending meetings with clients when required
Management of SLA and adherence and report back to client representative
Monitoring and scoring team against SLA on a monthly basis
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