Fresh Jobs at DigiOutsource

Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• As a Social Media Host, you’ll be supporting the delivery of high-quality service within the contact centre covering, but not limited to, engaging with our customers through Social Media Platforms, reviewing customer feedback via Feedback platforms such as Trustpilot and App Stores as well as being responsible for ensuring video content uploaded to the website is appropriate and in line with the Betway Brand Tone of voice.
• This will help us excel at providing world class service to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Providing world-class customer service by responding to customer queries via our social media and feedback platforms
• Moderate videos posted by customers to ensure they adhere to the business quality assurance standards on the Betway Clips Platform
• Processing and resolving incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Completion of tasks assigned during shift
• Customer relationship building and management as well as cross selling products and services
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Excellent time management and adherence to schedule
• Performing extra tasks given by managers / shift supervisors as required
• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

​​​​​​​Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Clear and concise verbal and written communication skills
• The ability to handle complex interactions clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Exceptional attention to detail, ensuring high standards of quality in all interactions
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Matric with 2+ years of customer service experience, or a completed Degree/Diploma with no experience required
• Must be available to work 24/7 shifts
• Must have reliable transport

​​​​​​​Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Expertise in managing multiple customer contacts simultaneously.

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Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• As a Talent Acquisition Partner you’ll be supporting the delivery of the end-to-end recruitment process within the organization, covering collaboration with hiring managers, understanding the company's needs, and ensuring a smooth and efficient recruitment process.
• This will help us excel at hiring top talent for the organization to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

Collaboration with Hiring Managers

• Working closely with hiring managers to understand staffing needs, job requirements, and departmental objectives
• Strategic Partner to hiring managers, providing expertise on talent market and advising on recruitment strategies

Candidate Sourcing

• Attracting candidates through various sourcing methods, including job boards, social media, and networking to identify and attract qualified candidates
• Proactively building talent pipeline for current and future needs

Screening and Interviewing

• Conduct initial resume screening and pre-screening to assess candidate fit to the role and organisation
• Scheduling Interviews with hiring panel
• Scheduling candidate assessments were required
• Conducting and scheduling background checks and risk assessment checks

Offer Negotiation and Closing

• Partnering with hiring team to generate compensation proposals
• Managing candidate offer process and closing successful candidates

Recruitment Process Management

• Responsible and accountable for full end-to-end recruitment process ensuring compliance with company policies and relevant employment laws
• Contributing to the development and enhancement of the organisations employer brand as well as representing the company positively in the external market
• Ensuring a positive candidate experience throughout the recruitment process
• Collaborating with HR and Hiring Managers to ensure a smooth transition for new hires during the pre-onboarding and onboarding process

Data Management and Reporting

• Responsible and accountable for maintaining accurate and up to date candidate records in the applicant tracking system
• Responsible for providing recruitment metric and insights reports to hiring teams
• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

​​​​​​​Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Degree or Diploma
• 3-5 years end to end proven experience in recruiting for IT/tech roles, preferably in a fast-paced environment.
• 3-5 years’ Experience managing and maintaining an ATS, preferably Workday
• 3-5 years’ experience as a Talent Acquisition Partner within a corporate environment
• Biometric certification, preferably MIE
• Excellent communication, interpersonal, and organizational skills.
• Proficiency with ATS platforms and sourcing tools (e.g., LinkedIn Recruiter)
• Ability to manage multiple requisitions and stakeholders effectively.
• Knowledge of employment laws and recruitment best practices.

​​​​​​​Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies

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Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• As a Risk Agent, you’ll be monitoring money in and money out, you will protect business by enforcing compliance with regulatory requirement while ensuring the necessary actions are taken. This will help us excel at minimising the risk to business in order to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Full and accurate assessments of all accounts, transactions and related documentation.
• Review client transactions and ensure that detailed and accurate updates are recorded.
• Evaluate customer accounts and take appropriate action as per risk policies.
• Check all account information by using internal control reviews and record comprehensive details in each instance on various software applications.
• Send all appropriate requests for documentation.
• Review documents for legitimacy where necessary.
• Ensure all requirements are met and accurate updates are entered on the system.
• Withhold or release of certain transactions when required to do so (via direct order or decision, as per our risk acceptance criteria).
• Report and record details of customers that do not meet legitimacy standards.
• Extract information and review reports for incongruences.
• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Degree / diploma in Risk Management, Legal, Accounting or related fields
• Demonstrates consistent behaviour aligned to the Organizational Culture

​​​​​​​Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Ability to identify, analyse and conclude behavior outside of the normal
• Ability to identify discrepancies and anomalies and analyse trends
• Proficient in MS Excel