Fresh Jobs at Hollard Insurance

Job Advert Summary    

• Hello…an exciting new opportunity has just become available in our Hollard International, Finance area. We are looking to recruit a Balance Sheet and Investment Management Specialist.
• Reporting into the Head of BSIM, the role is responsible for managing and assisting the Balance and Investment Management team in achieving its objectives of:
• Ensuring policyholder and shareholder objectives are met through the appropriate structuring of balance sheets;
• Maintaining high levels of investment income across subsidiaries; and
• The provision of information and advice to ensure appropriate decisionmaking at board and subcommittee level.

Balance Sheet Management

• Assetliability Matching and Liquidity – Provide advice and guidance to enable subsidiaries to ensure assets are appropriately matched to liabilities by duration, to ensure a Green Liquidity Environment at shorter durations and protect against yield curve risk at longer durations.
• Currency Matching – Provide advice and guidance to enable subsidiaries to ensure a Green
• Currency Matching Environment for all subsidiaries.
• Capital Adequacy – Assist in ensuring regulatory compliance by managing capital adequacy, assisting all countries with formulating and implementing new regulatory solvency regimes
• Capital Management – monitor and report on levels of distributable capital, return on equity and net generated equity metrics on a quarterly basis.

Investments

• Perform the review of investment policies annually to facilitate the implementation of appropriate investment strategy, from the perspective of both policyholders and shareholders;
• Facilitate the implementation of investment strategy through rebalancing of current investment portfolios, enlisting the services of both internal and external fund managers;
• Review quarterly report of investment performance and provision of feedback into the investment process.

Capital Management

• Manage the process of RoE and Capital target setting, measurement and communication.
• Perform balance sheet and dividend projections for all insurance licenses

Governance

• Ensure the formulation and annual review of policies for all countries
• Investment Committee Terms of Reference
• Investment Policy Statements
• Dividend Policy
• Liquidity Management Policy
• Representation of HINT as shareholder on subsidiary Investment Committees 

Reporting

• Attend and present into subsidiary investment committees;
• Manage preparation of quarterly reporting of Balance Sheet Management Reports and feedback to management;
• Manage the consolidation of subsidiary reporting to HINT Investment Committee and other governance structures as required.

Required Knowledge and Experience    

• Relevant min 5 year’s working experience in Balance Sheet and/or Investment Management.
• Interest in investments
• Strong technical skills
• Strong attention to detail
• Strong communication skills and ability to interact with people at different levels of seniority, including key members in the African subsidiaries
• Knowledge of basic financial accounting, actuarial and related processes
• Analytical thinking skills
• Strategic thinking skills

Educational Requirements    

• BSc Degree in Actuarial Science, minimum 9 exams

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Job Advert Summary    

• Responsible for Improving profitability by supporting the Hollard Insure IT Strategy through analysis and software development 

Key Responsibilities:

• TECHNICAL EXPERTISE
• Facilitating workshops with business users in order to gather requirements, generate ideas and validate future designs.
• Responsible for assessing, mapping, optimizing and digitizing business processes for RPA.
• Identify and document business requirements specifications in line with business goals.
• Change Management and Rollout Implementation for new solutions, fixes and enhancements.
• Including communications and marketing of new features and functionality.
• Running of task teams for implementing solutions / resolving incidents and troubleshooting between business community and RPA team during implementation and rollouts.
• First and Second Level Support for RPA related queries and errors.
• Incident Management and Resolution with Branches, COEs’ and Rest of Insure relating to RPA.
• Assessment, prioritization, and fixing of basic Queries / Errors which are RPA related based on process SLA.
• Impact Analysis on severity of issues to determine and quantify the scale of problems for
• prioritization metrics
• Ensure restoration of service for high priority fixes / builds in co-ordination with development team.
• Co-ordination between Business to manage demand and validation of the business cases which are in the pipeline.
• Management and co-ordination of any BA, CI and PM resources assigned to the project
• Verification of business analysis work supplied for projects/fixes in terms of clarity, completeness and accuracy to ensure that builds address business requirements.
• Design and documentation of technical specifications for RPA and gaining signoff through
• appropriate channels
• Build and maintenance of dashboards and metrics related to transactional statistics published in Power Bi or SQL.
•    
• RELATIONSHIP MANAGEMENT
• Establish, manage and maintain relationships with all HI stakeholders with regard to ongoing projects in Engineering and development
• Oversee resolution of identified conflict and issues through with team and relevant stakeholders
• CUSTOMER SERVICE & TCF
• Maintain a high level of service to customers (internal and external) according to the service standards as set by the company.
• Ensure all customers are treated fairly.

Required Knowledge and Experience    
Experience

• 5-10 years process engineering and implementation experience
• Advanced Excel, Powerpoint, Word, Visio Etc
• Power BI , SQL ( Design, Extraction and Queries and Dashboard build)
•  Programming Knowledge or experience ( Language agnostic)
•  Problem solving ability and courage to pursue new ideas.
•  Resilience in facing challenges , as well as being flexible to accommodate alternate solutions.
• Focused on delivery, and ability to deal with pressure and non-standard hours or working times.
• 3-5 years change management experience
• Experience in the insurance industry preferred
•  5 years workflow or digital process design experience
• Experience in project management and large software development projects.

Knowledge & Skills

• Understand and adapt to the Engineering methodologies which include Agile and Water/Scrum/Fall
• Strong leadership abilities – decisive, influential, and inspirational.
• Good communication including verbal and business writing skills.
• Strong analytical skills.
• Process driven in terms of planning and organising skills.
• Aptitude and dedication to thrive in a dynamic and deadline-oriented environment.
• Ability to work across business units with varying stakeholders

Educational Requirements: 

• B-degree or similar an advantage
• Business analysis qualification an advantage
• Project Management qualification an advantage

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Job Advert Summary    

• Hello…an exciting new opportunity has just become available in our Hollard Health, Key Account Management area. We are looking to recruit a French and English Speaking Membership Administrator (Permanent). 
• The Membership Administrator will interface between the Key Account Management function, sales, and underwriting. They will need to ensure that all the initial membership data required is fully collated and completed, as well as handling all employer group additions and removals throughout the year. Where it is required, the Membership Administrator will need to interface into the underwriters and Key Account Managers to ensure that the combination of feedback to members is provided and information is gathered as per the underwriter’s requirements. The Membership Administrator reports to the Key Account Manager in their specific region but will also have accountability to underwriting and sales. They are the first significant interaction with the client.

Key Responsibilities:

• Developing a solid and trusted relationship between the employer group (contact person) and Hollard Health (HH).
• Build, Manage and Maintain good relationships with all stakeholders.
• Develop a complete understanding of the respective employer groups that will be dealt with.
• Working closely with the Key Account Manager and Underwriting Teams in ensuring that the requests are dealt with promptly and accurately.
• Have a detailed understanding of the underwriting rules for adding and removing members for onboarding, maintenance and offboarding of members, and be able to apply the underwriting rules.
• When onboarding a new client collate from the broker and/or client all the necessary information such as the application form, membership data (ensuring this is accurate and complete in the format required by HH).
• Load into the system the information gathered for underwriting approval and then ensure all information is submitted to and received by the TPA (benefit schedule, contract, inception invoice and policy wording etc.)
• Implementing membership retention policies and procedures to simplify and improve the renewal process.
• Notify the Key Account Manager when an additional country or branch would like to join an existing employer group.
• Liaise with the client or broker if additional information is required.
• Liaise with Underwriting for their decisions.
• Ensure that the responses needed are followed up and seen to completion of a decision or accurate data.
• Ensures that Membership data is clean and accurate at all times, by performing regular validations and addressing nonconformities as soon as possible.
• Recons incorrect member information and manage the relevant stakeholders to reduce possible risk in relation to members cover and compliance with underwriting rules.
• Engage with intermediary execs as well as the employer’s HR department, providing compelling and clear explanations on if/why the member does not fit the HH membership rules, or what would be needed for Hollard Health to review decision.
• Running internal reports that will be used by the Key Account Manager to present to team members and clients.
• Support the Key Account Manager with data and insights relating to monthly statistics and membership trends as required.
• Meeting all client needs and deliverables according to the agreed timelines (SLA’s).
• Support the Key account manager by identifying issues, performing root cause analysis, and contributing towards process and system enhancements.
• Support the Key Account Manager with delivery of membership communications including any ad hoc mailings, letters, emails as required and renewal reminders.
• Contribute to and support the delivery of our membership and strategic plans.
• Participates in various meetings and contributes to the discussions and decisions of the team and department from a servicing strategy perspective.
• Resolve Member queries and complaints.
• To be involved with system testing with IT and the Operations manager for vetting etc.
• To perform other ad hoc duties as required.
• Manage termination end dates, applying underwriting rules to prevent anti-selection.
• Support Key Accounts Manager with onboarding presentations, membership presentations and servicing presentations when required.
• Additional support for other duties when the Key Account Manager is not available.
• Monthly team meeting presentations on next focus areas
• Adhoc projects from the key account manager and/or head of operations to support any initiatives to deliver a better broker, client and/or member experience.

Required Knowledge and Experience    

• 2 Years minimum membership administration or related experience
• You must have thorough knowledge of the English and French language and be able to speak and write both fluently.
• Ability to multitask, prioritise, and manage time efficiently.
• Goal-oriented person.
• Team player.
• Positive attitude.
• Self-motivated.
• Excellent interpersonal skills.
• Client/ customer centric.
• Stakeholder Management.
• Solutions orientated.
• Excellent verbal and written communication skills.
• Computer literacy with Excel skills.
• Eye for detail, consistency, and quality.
• Ability to multitask and manage multiple client accounts.

Educational Requirements    

• Grade 12
• Business or general BCom Degree.

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Job Advert Summary    
Job Purpose
The primary purposes of this role are to:

• Assist with the design, development, pricing and maintenance of the range of Hollard Life Solutions (HLS) insurance products (life, non-life and health products).
• Support the actuarial administration and management of the in-force suite of products.
• Monitor the ongoing product profitability and assist with the management thereof within Hollard’s risk appetite.
• Conduct and assist with experience investigations, including the required data-related work.
• Collaborate with other team members in a professional manner in order to deliver on Hollard’s shared vision

Key Responsibilities

• Define benefit and technical specifications for new product developments and enhancements to existing products.
• Resolve technical queries on premiums, benefits and values and assist with product and benefit complaints appropriately.
• Technical pricing (assumption setting, premium calculation, pricing review and financial business projections) of new and existing products and benefits. • Draft and/or review policy documents, policy terms and conditions, product marketing and 
• customer communication, and ensuring that these are compliant to Governance standards 
• within Hollard.
• Ensure alignment of new and existing products to legislation, industry guidelines or codes.
• Testing premiums and benefits to ensure products are implemented in line with specifications.
• Monitor ongoing performance of products and assess whether product development objectives are being met.
• Understand the partner business model in order to identify relevant opportunities and risks.
• Ad-hoc projects and investigations.
• Monitor the competitive positioning of products and benefits relative to the market by features, simplicity, price and ease of business.
•  Identify potential risks associated with benefits and customer segments as well as opportunities to mitigate or avoid.
•  Develop product and benefit training material as required.
•  Conceptualise new products and product enhancements.
• Provide product support to other internal departments such Operations and Distribution.
•  Provide technical benefit support on public relations articles.
• Engage with other stakeholders in the business.

Required Knowledge and Experience    
Experience

• 0 to 4 years of experience in financial services. Exposure to life insurance is beneficial.

Knowledge of the below is beneficial:

• Discounted cashflow modelling 
• VBA
• SQL 

Knowledge and Skills

• High attention to detail
• High degree of accuracy
• Technically strong
• Ability to work on multiple tasks simultaneously
• Ability / desire to challenge the status quo
• Sound relationship building skills
•  Passion for products, pricing and people
•  Broad Life Insurance knowledge
• Broad understanding of insurance distribution methods and administration systems
• Commercial mindset and interest in the role of life insurance within society
• Ability to plan, prioritise and work towards deadlines
• Ability to communicate clearly to colleagues and management both verbally and in writing with the ability to tailor complex communication depending on the audience.
•  Self-starter / initiator
• Critical thinking and sound questioning of concepts or ideas
• Analytical skills and attention to detail, balanced with strategic vision, a strongly developed creative side and big-picture thinking ability 

Educational Requirements    
Qualifications

• 3-year degree in actuarial science.
• Making good progress with the Technical subjects of a professional actuarial qualification.

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Job Advert Summary    

• Hello… an exciting new opportunity has just become available in our Hollard Insure, Operations, Claims area.  We are looking to recruit a manager: Compliance Risk and Quality Assurance.

Role Objectives:

• To ensure that Hollard's business processes comply with relevant laws, regulations, and standards, while also maintaining quality and risk management.

Key Responsibilities:

• Define, implement and manage the Claims and Claims Procurement Quality Assurance, Quality Controls, Risk and Compliance process by:
• Setting up quality standards and quality procedures
• Implement and train the team on the Quality review process.
• Design the reporting template for the reviews and the minimum requirements for each report...
• Ensure monthly claims reviews in respect of processes, policies, MI, systems and decision making.
• Analyze and report on non-compliance
• Identify risks and recommendations to improve the process
• Structure the reviews for the next 12 months. Ensure that the team adhere to these time lines. 
• Manage the regions expectations and understanding of the review process.
• Ensure that each area of claims is attending to their required Self assessments.
• Manage and improve both internal and external relationships
• Manage the reviews of external business partners and service providers.
• Develop a Dashboard to assist and manage the Teams performance and assist with reporting.
• Ensure the team meets all targets and timelines.
• In collaboration with the claims management team assist in identifying and managing their teams training needs.
• Review all reports prior to releasing the findings to business and management
• Ensure on consultation with the relevant persons in each branch/region on the review’s findings
• Constantly strive to drive the team to identify any possible risks in the entire claims process and recommend appropriate controls to ensure no material loss and improve on non- material losses.
• Interact with FCRM and Internal Audit on Compliance matters ensuring compliance and risk standards are met.
• Review and align all processes for Claim compliance within Hollard Internal processes as well as Industry best practice.
• Ensure Internal and external SLA’s is being adhered to. Report any irregularities to the appropriate Teams (Procurement, Business etc.)
• People:
• Implement and management a high-performance culture with all team members.
• Clear succession planning
• Clear development plan for all staff
• Define each team members KPI
• Annual reviews of KPI’s
• Quarterly performance evaluations against staff role profiles and key performance indicators
• Leave management
• Performance management
• Reporting
• On time and accurate and in the requested format
• Monthly Manco
• Monthly review of EVR and feedback to finance
• Staff performance report
• Ad-hoc reports as and when required
• Budget Management
• Budget preparation
• Budget tracking and monitoring
• Monthly review of EVR and feedback to finance

Required Knowledge and Experience    

• Minimum 10 years’ short-term insurance industry and product knowledge – Personal, Commercial, R&L and Procurement
• Exposure to Niche products – Corporate, Marine, Construction & Engineering, AGRI, HAT
• 10 years knowledge and experience in claims
• Minimum 5 years management role within short term claims
• Minimum 5 years Claims Quality Assurance and Quality Review experience and Compliance

Required Knowledge and Skills

• Critical Thinking
• Flexibility – easily adapting to change
• Excellent Communication Skills
• Confidence
• Excellent Claims Technical Skills
• Problem Solving Skills
• Teamworking Skills
• IT skills
• Leadership Skills
• Management Skills
• Planning & Organizing Skills
• Coping under pressure and setbacks
• Auditing skills
• Persuading and influencing
• Relating and Networking
• Delivering results and meeting customer expectations
• Required to translate complex data and/or instructions into meaningful outcome
• Report Writing Skills
• Numeric ability and strong analysis skills.
• Decision Making
• Short term Insurance product knowledge

Educational Requirements    

• Insurance qualification or equivalent/Degree
• RE5/FAIS Compliant

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Job Advert Summary    

• Hello… an exciting new opportunity has just become available in our Hollard Insure, Operations, Claims area.  We are looking to recruit a Procurement Specialist ESD.

Role Objectives:

• The Enterprise Supplier Development Procurement Specialist will enhance supplier performance, reduce costs, and promote economic transformation. Ensure the improvement of service levels and operations, supplier administration and skills, develop new supply routes, improve business alignment as well as develop new products or services. 

Key Responsibilities:

• Stakeholder management, programme and project management:
• Conduct regular internal audit on B-BBEE elements and report on progress
• Monitor, evaluate and provide feedback on transformation activities and / or initiatives including ESD
• Create and maintain good working relationships with internal and external stakeholders necessary for the effective implementation of Transformation initiatives
• Leverage initiatives and partnership opportunities with possible stakeholders
• Awareness and training
• Train or facilitate training for internal stakeholders on the relevant FSC B-BBEE Codes.
• Keep updated on all changes to the FSC and B-BBEE legislation.
• Analyse and communicate the impact of these changes to affected parties.
• Proactively communicate and collaborate with internal stakeholders to achieve set B-BBEE and ESD goals
• Monitor, report on and provide feedback on key elements of the B-BBEE scorecard and ESD
• Ensure alignment to applicable processes and procedures (group procurement, finance, compliance etc)
• Keep to all required records and evidence for adherence to B-BBEE reporting and audit requirements.
• Operational
• Engage with key internal stakeholders to ensure FSC B-BBEE compliance on all elements of the FSC Scorecard.
• Manage transformation elements on the entire scorecard (all elements) and provide necessary support to key stakeholders
• Advise pillar owners regarding evidence required for FSC B-BBEE verification.
• Conduct internal B-BBEE verification preparation audits on elements of the scorecard.
• FSC B-BBEE Verification preparation: compile and validate all required supporting documents and evidence for FSC B-BBEE verification audits.
• Identify and provide awareness and training to internal stakeholders on FSC B-BBEE.
• Provide technical support to pillar owners/internal stakeholders on different elements of the FSC scorecard to drive transformation and achieve agreed objectives.
• Regular meetings with pillar owners.
• Where applicable, attend meetings relevant to BEE and its current changes.
• Stay updated on developments related to FSC and B-BBEE through attend courses and implementing required changes.
• Monitor and report on the Insure performance in line with the Insure Transformation Strategy, Financial Sector Code (FSC) and Broad Based Black Economic Empowerment (B-BBEE) regulation requirements and targets
• Support in co-designing, developing, implementing and monitoring strategies to achieve Transformation objectives and goals in line with Insure Transformation Strategy and the FCS B-BBEE scorecard
• Facilitate awareness and training sessions for the identified key internal stakeholders (ie, pillar owners, BU colleagues) within Insure
• Provide technical support to key stakeholders on B-BBEE and the FSC
• Engage with key external stakeholders where applicable
• Manage submission of annual B-BBEE date for audits and reports for B-BBEE compliance
• Provide thought leadership and best practice relating to Transformation and B-BBEE
• Develop and implement Insure ESD strategy
• Track and monitor ESD beneficiaries
• Engage in ESD Steerco and provide relevant feedback to stakeholders
• Ensure that ESD targets are met and implemented in line with shared value initiatives
• Reporting and record keeping
• Compile monthly, quarterly, annual and ad-hoc FSC B-BEE Reports for Group reporting and to monitor key initiatives.
• Compile and submit Insure FSC B-BBEE scorecard and ESD reports to applicable internal stakeholders.
• Awareness and training
• Train or facilitate training for internal stakeholders on the relevant FSC B-BBEE Codes.
• Keep updated on all changes to the FSC and B-BBEE legislation.
• Analyse and communicate the impact of these changes to affected parties.

Required Knowledge and Experience    

• At least 5-10 years relevant experience within a Transformation role – preferably within the financial services and related sector.

Knowledge

• Sound understanding of the Transformation eco-system,
• Understanding of the systemic barriers to entry, the socio economic and political challenges
• Sound understanding of the business of different stakeholders within the insurance value chain.
• Sound understanding of regulatory and compliance issues pertinent to the Financial Services Industry and BBBEE
• Business acumen
• Effective inter-personal skills, with ability to communicate effectively with a wide range of people at various levels of seniority and from diverse cultures and backgrounds

Skills

• Service and delivery orientated
• Diligence
• Presentation skills
• Analytical thinking
• Lateral thinker
• Professional attitude and approach
• Excellent people skills
• Strong client orientation
• Teamwork
• Tactful and diplomatic
• Advanced negotiation skills and appropriate assertiveness

Personal Qualities

• Integrity
• Confidentiality
• Initiative-taking
• Disciplined
• High degree of initiative
• Goal orientated

Educational Requirements    

• Relevant Business Degree
• Project Management