Senior Process Engineer at Hollard Insurance

Job Advert Summary    

• Responsible for Improving profitability by supporting the Hollard Insure IT Strategy through analysis and software development 

Key Responsibilities:

• TECHNICAL EXPERTISE
• Facilitating workshops with business users in order to gather requirements, generate ideas and validate future designs.
• Responsible for assessing, mapping, optimizing and digitizing business processes for RPA.
• Identify and document business requirements specifications in line with business goals.
• Change Management and Rollout Implementation for new solutions, fixes and enhancements.
• Including communications and marketing of new features and functionality.
• Running of task teams for implementing solutions / resolving incidents and troubleshooting between business community and RPA team during implementation and rollouts.
• First and Second Level Support for RPA related queries and errors.
• Incident Management and Resolution with Branches, COEs’ and Rest of Insure relating to RPA.
• Assessment, prioritization, and fixing of basic Queries / Errors which are RPA related based on process SLA.
• Impact Analysis on severity of issues to determine and quantify the scale of problems for
• prioritization metrics
• Ensure restoration of service for high priority fixes / builds in co-ordination with development team.
• Co-ordination between Business to manage demand and validation of the business cases which are in the pipeline.
• Management and co-ordination of any BA, CI and PM resources assigned to the project
• Verification of business analysis work supplied for projects/fixes in terms of clarity, completeness and accuracy to ensure that builds address business requirements.
• Design and documentation of technical specifications for RPA and gaining signoff through
• appropriate channels
• Build and maintenance of dashboards and metrics related to transactional statistics published in Power Bi or SQL.
•    
• RELATIONSHIP MANAGEMENT
• Establish, manage and maintain relationships with all HI stakeholders with regard to ongoing projects in Engineering and development
• Oversee resolution of identified conflict and issues through with team and relevant stakeholders
• CUSTOMER SERVICE & TCF
• Maintain a high level of service to customers (internal and external) according to the service standards as set by the company.
• Ensure all customers are treated fairly.

Required Knowledge and Experience    
Experience

• 5-10 years process engineering and implementation experience
• Advanced Excel, Powerpoint, Word, Visio Etc
• Power BI , SQL ( Design, Extraction and Queries and Dashboard build)
•  Programming Knowledge or experience ( Language agnostic)
•  Problem solving ability and courage to pursue new ideas.
•  Resilience in facing challenges , as well as being flexible to accommodate alternate solutions.
• Focused on delivery, and ability to deal with pressure and non-standard hours or working times.
• 3-5 years change management experience
• Experience in the insurance industry preferred
•  5 years workflow or digital process design experience
• Experience in project management and large software development projects.

Knowledge & Skills

• Understand and adapt to the Engineering methodologies which include Agile and Water/Scrum/Fall
• Strong leadership abilities – decisive, influential, and inspirational.
• Good communication including verbal and business writing skills.
• Strong analytical skills.
• Process driven in terms of planning and organising skills.
• Aptitude and dedication to thrive in a dynamic and deadline-oriented environment.
• Ability to work across business units with varying stakeholders

Educational Requirements: 

• B-degree or similar an advantage
• Business analysis qualification an advantage
• Project Management qualification an advantage