Vacant Jobs at EXL South Africa

Job Description

• Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently. Create and manage reports for internal and external customers.

Responsibilities

Role & Responsibilities:

• Efficiently monitor and manage intra-day staffing, service level and line adherence
• Provide timely, accurate reports on intra-day performance.
• Monitor and drive schedule adherence.
• Communicate effectively with internal and external customers.
• Perform other duties and assignments as directed.

General Skills:

• Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.
• Incident management skills
• Solid critical thinking, problem solving, and interpersonal skills.
• Demonstrates ability to give and receive feedback with peers and business partners.
• Must demonstrate sound arithmetic, analytical and problem-solving ability.
• Excellent verbal, written and comprehension skills.

Technical Skills:

• Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.
• Knowledge of WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS, Genesys and ASPECT etc

Qualifications

Requirements: 

• Minimum of 12 months RTA experience
• Clear credit & criminal record
• Grade 12/Matric
• Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.

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Job Description

Key Responsibilities:

Strategic Sourcing & Procurement Execution

• Develop and implement sourcing strategies for non-IT categories to achieve cost optimization and service excellence.
• Lead end-to-end procurement cycles – from requirement gathering, vendor evaluation, negotiation, contracting, and purchase order issuance to delivery and payment coordination.
• Analyze spend data and identify opportunities for cost reduction and process improvement.
• Conduct periodic market assessments and benchmarking to ensure competitive pricing and value.

Vendor Management

• Identify, onboard, and manage suppliers for all non-IT categories.
• Develop strong vendor partnerships while maintaining competitive tension to ensure performance, quality, and compliance.
• Conduct periodic supplier performance reviews and resolve escalations effectively.

Contract & Compliance Management

• Negotiate commercial terms, service levels, and contractual obligations ensuring adherence to company procurement policies and legal frameworks.
• Collaborate with the Legal and Finance teams for contract reviews, renewals, and risk mitigation.
• Ensure compliance with company procurement governance, SOX, and other audit requirements.

Cross-functional Collaboration

• Partner with internal stakeholders (Admin, HR, Travel, Facilities, Legal, Finance, Operations) to understand business needs and deliver procurement support aligned to business goals.
• Work closely with regional/global procurement teams to align on group-level sourcing strategies and standardization.

Reporting & Analytics

• Maintain procurement dashboards and trackers for spend, savings, and supplier performance.
• Provide regular reports and insights to management on procurement performance metrics.

Key Categories to Manage:

• Facility Management & Real Estate Services
• Travel & Transportation
• Office Supplies, Furniture & Fit-outs
• Marketing & Events
• HR Services (Staffing, Training, etc.)
• Professional & Consulting Services
• Insurance, Security, and Statutory Compliances

Responsibilities

• The role requires knowledge of Oracle ERP procurement modules, proficiency in using Power BI dashboards, managing vendor master records, utilizing vendor portals, and overseeing vendor management.

Qualifications

Qualifications & Experience:

• Bachelor’s Degree in Business Administration, Supply Chain Management, or related field. A postgraduate qualification (MBA / CIPS certification) will be an advantage.
• 8–12 years of total procurement experience with at least 4–5 years in non-IT/indirect procurement.
• Prior experience in managing procurement in a multinational or service-sector environment (preferably BFSI / BPO / shared services / consulting) in South Africa.
• Strong negotiation, analytical, and vendor management skills.
• Knowledge of local procurement regulations, BEE requirements, and contract management practices.
• Excellent communication, stakeholder management, and problem-solving skills.