Manager at EXL South Africa

Job Description

Key Responsibilities:

Strategic Sourcing & Procurement Execution

• Develop and implement sourcing strategies for non-IT categories to achieve cost optimization and service excellence.
• Lead end-to-end procurement cycles – from requirement gathering, vendor evaluation, negotiation, contracting, and purchase order issuance to delivery and payment coordination.
• Analyze spend data and identify opportunities for cost reduction and process improvement.
• Conduct periodic market assessments and benchmarking to ensure competitive pricing and value.

Vendor Management

• Identify, onboard, and manage suppliers for all non-IT categories.
• Develop strong vendor partnerships while maintaining competitive tension to ensure performance, quality, and compliance.
• Conduct periodic supplier performance reviews and resolve escalations effectively.

Contract & Compliance Management

• Negotiate commercial terms, service levels, and contractual obligations ensuring adherence to company procurement policies and legal frameworks.
• Collaborate with the Legal and Finance teams for contract reviews, renewals, and risk mitigation.
• Ensure compliance with company procurement governance, SOX, and other audit requirements.

Cross-functional Collaboration

• Partner with internal stakeholders (Admin, HR, Travel, Facilities, Legal, Finance, Operations) to understand business needs and deliver procurement support aligned to business goals.
• Work closely with regional/global procurement teams to align on group-level sourcing strategies and standardization.

Reporting & Analytics

• Maintain procurement dashboards and trackers for spend, savings, and supplier performance.
• Provide regular reports and insights to management on procurement performance metrics.

Key Categories to Manage:

• Facility Management & Real Estate Services
• Travel & Transportation
• Office Supplies, Furniture & Fit-outs
• Marketing & Events
• HR Services (Staffing, Training, etc.)
• Professional & Consulting Services
• Insurance, Security, and Statutory Compliances

Responsibilities

• The role requires knowledge of Oracle ERP procurement modules, proficiency in using Power BI dashboards, managing vendor master records, utilizing vendor portals, and overseeing vendor management.

Qualifications

Qualifications & Experience:

• Bachelor’s Degree in Business Administration, Supply Chain Management, or related field. A postgraduate qualification (MBA / CIPS certification) will be an advantage.
• 8–12 years of total procurement experience with at least 4–5 years in non-IT/indirect procurement.
• Prior experience in managing procurement in a multinational or service-sector environment (preferably BFSI / BPO / shared services / consulting) in South Africa.
• Strong negotiation, analytical, and vendor management skills.
• Knowledge of local procurement regulations, BEE requirements, and contract management practices.
• Excellent communication, stakeholder management, and problem-solving skills.