Fresh Jobs at Lancet Laboratories

 This is a Permanent position based at Johannesburg : Richmond.

Performs and co-ordinates the quality control programme for Contact Centre to ensure proper application of all Contact Centre policies and procedures, compliance to legislation and achievement of objectives and targets in line with the needs of the organisation.
 
Grade 12

• 3-5 Yrs Relevant Working Experience
• 2-3 Yrs Senior Management Experience
• 2-3 years supervisory experience in HR/payroll

Computer literate

• Assess calls randomly from presence to ensure calls meet expectable standards.
• Completes call assessment forms CQM(Call Quality Monitoring) and discusses outcome with agent.
• Identifies coaching and development needs from call assessments and prepares coaching and dev action plans for discussion with agents.
• Prepares statistics on call assessments from daily monitoring and CQM documents and forwards to supervisor for analyzing.
• Presents cases of poor performance from agents during performance counselling sessions(service hampering).
• Gives recommendations to management on improving service.
• Provides input to Supervisor on quality issues for management reports.
• Liaises with consultants/agents to maintain good relationships and promote team spirit.
• Works closely with supervisors and team leaders to plan, schedule and implement quality assurance related activities.
• Assists supervisor in running special projects on quality and training.

Ability to work as part of a team

• Analytical skill
• Assertiveness
• Attention To Detail
• Communication
• Developing staff
• Ethical behaviour
• Flexibility
• Planning and organising
• Team leader skills

Compensation is commensurate with qualification and experience level.

Lancet Labs is committed to providing a safe working environment for employees, patients, clients, visitors and members of the public with whom we interact regularly. We believe that vaccination is a vital tool to reduce the presence and spread of COVID-19 cases in the workplace and is the key element in a multi layered approach to protect staff. All applicants will need to provide a valid certificate of full vaccination status and agrees to booster vaccinations, as the country's vaccination policy changes, with the possibility of additional booster shots if required. Lancet Laboratories reserves the right to apply its vaccination policy when screening applications.
 
PLEASE NOTE
Closing date: 12/5/2022 12:00:00 AM

go to method of application »

Collects blood and other specimens for clinical analysis, evaluation and/ or diagnostic purposes. Deputises for charge sister/deputy charge sister when required.
 
Registration in relevant discipline with HPCSA/ SANC

0-1 Yrs Relevant Working Experience

 Job knowledge 

• Anatomy, physiology and medical terminology relevant to medical pathology
• Laboratory information systems
• Medical ethical guidelines in the medical pathology fields
• Organisational policy procedures
• Phlebotomy procedures

key Performance area 

• Ensures that patients/ clients from whom a blood or other specimen sample (e.g. body fluids, tissue and excretion) is to be taken, are correctly identified and educated about the actual procedure and their rights, in compliance with relevant standard operating procedures.
• Draws blood and collects non-blood specimens from patients/ clients at various locations, using the correct and sterile equipment in a manner that will yield the best results. This may include the use of Point of Care (POC) biomedical instrumentation systems and rapid testing kits for pathology.
• Observes the physical condition of patients during blood taking and ensure the safety and comfort of patients/ clients.
• Ensures that bio-hazardous waste is disposed of in the correct manner to comply with relevant safety protocols and standard operating procedures.
• Keeps records of specimens collected and ensures that all relevant patient details and clinical information is accurately recorded.
• Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing of reports, including handling queries and report delivery, in line with prescribed turnaround time requirements.
• Monitors stock levels of all collection materials and orders additional stock to ensure the availability of required materials at all times.
• Implements sound housekeeping procedures and work effectively with others as a member of a team to ensure a safe working environment in accordance with relevant legislation and all safety protocols. This includes the on-going maintenance of quality control standards, adherence to infection control measures and participation (as per delegated responsibilities) in the preparation processes for internal and external quality control audits.
• Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with patients, clients, doctors and hospital staff.
• Assists pathologists with special procedures (e.g. bone marrows, fine needle aspirates, perform sweat tests, pap smears, etc.) when required and in compliance with relevant working instructions and standard operating procedures.
• Oversees the provision of pre and post HIV and AIDS counselling for patients at designated sites in accordance with relevant protocols.
• Receiving cash from patients and ensuring banking of monies in accordance with relevant standard operating procedures.
• Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.
• Regularly deputises for the charge sister/deputy charge in case of absence or on request by regional nurse manager.
• Train and mentor staff to ensure they have the required skills and are able to achieve their performance objectives.
• Participate in regular meetings with Supervisors and/or Management to report on operational matters.

Competences 

• Ability to cope with nervous / distressed patients
• Ability to work in a pressured environment
• Ability to work as part of a team
• Adherence to company dress code
• Administrative skills
• Attention To Detail
• Communication
• Customer Orientation
• Empathy
• Flexibility
• Interpersonal skills
• Team leader skills
• Ability to handle sensitive and confidential information

go to method of application »

Collects blood and other specimens for clinical analysis, evaluation and/ or diagnostic purposes

Registration in relevant discipline with HPCSA/ SANC

0-2 Yrs Relevant Working Experience

 Job knowledge 

• Anatomy, physiology and medical terminology relevant to medical pathology
• Laboratory information systems
• Medical ethical guidelines in the medical pathology fields
• Organisational policy procedures
• Phlebotomy procedures and processes

key Performance area 

Ensures that patients/ clients from whom a blood or other specimen (e.g. body fluids, tissue and excretion) is to be taken, are correctly identified and educated about the actual procedure and their rights, in compliance with relevant standard operating procedures and in accordance with scope of practice.

• Draws blood and collects non-blood specimens from patients/ clients at various locations, using the correct and sterile equipment in a manner that will yield the best results. This may include the use of Point of Care (POC) biomedical instrumentation systems and rapid testing kits for pathology.
•  Observes the physical condition of patients during blood taking and applies sound first aid practices in order to ensure the safety and comfort of patients/ clients.
• Ensures that bio-hazardous waste is disposed of in the correct manner to comply with relevant safety protocols and standard operating procedures.
• Keeps records of specimens collected and ensures that all patient details and clinical information is accurately recorded.
• Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing of reports, including handling queries and report delivery, in line with prescribed turn around requirements.
• Monitors stock levels of all collection materials, including venesection ³bleeding´bags, and orders additional stock to ensure the availability of required materials at all times.
• Implements sound housekeeping procedures and work effectively with others as a member of a team to ensure a safe working environment in accordance with relevant legislation and all safety protocols. This includes the on-going maintenance of quality control standards, adherence to infection control measures and participation (as per delegated responsibilities) in the preparation process for internal and external quality control audits
• Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with patients, clients, doctors and other hospital staff.
• Assists pathologists with special procedures (e.g. bone marrows, fine needle aspirates, sweat tests, pap smears, etc.) when required and in compliance with relevant working instructions and standard operating procedures.
• Uses knowledge of HIV and AIDS to provide pre-test information and support where relevant.
• Receiving cash from patients and ensuring banking of monies in accordance with relevant standard operating procedures.
• Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.

 Competeincies 

• Ability to cope with nervous / distressed patients
• Ability to work in a pressured environment
• Ability to work as part of a team
• Adherence to company dress code
• Administrative skills
• Attention To Detail
• Communication
• Deadline orientated
• Empathy
• Flexibility
• Interpersonal skills
• Ability to handle sensitive and confidential information

Compensation is commensurate with qualification and experience level.
 
Lancet Labs is committed to providing a safe working environment for employees, patients, clients, visitors and members of the public with whom we interact regularly. We believe that vaccination is a vital tool to reduce the presence and spread of COVID-19 cases in the workplace and is the key element in a multi layered approach to protect staff. All applicants will need to provide a valid certificate of full vaccination status and agrees to booster vaccinations, as the country's vaccination policy changes, with the possibility of additional booster shots if required. Lancet Laboratories reserves the right to apply its vaccination policy when screening applications.
 
PLEASE NOTE

• Closing date: 12/11/2022 12:00:00 AM

go to method of application »

Collects blood and other specimens for clinical analysis, evaluation and/ or diagnostic purposes

Registration in relevant discipline with HPCSA

0-2 Yrs Relevant Working Experience

 Job knowledge

• Anatomy, physiology and medical terminology relevant to medical pathology
• Medical ethical guidelines in the medical pathology fields
• Organisational policy procedures
• Phlebotomy procedures

key Performance area

• Ensures that patients/ clients from whom a blood or other specimen (e.g. body fluids, tissue and excretion) is to be taken, are correctly identified and educated about the actual procedure and their rights, in compliance with relevant standard operating procedures and in accordance with scope of practice.
• Draws blood and collects non-blood specimens from patients/ clients at various locations, using the correct and sterile equipment in a manner that will yield the best results. This may include the use of Point of Care (POC) biomedical instrumentation systems and rapid testing kits for pathology.
• Observes the physical condition of patients during blood taking and applies sound first aid practices in order to ensure the safety and comfort of patients/ clients.
• Ensures that bio-hazardous waste is disposed of in the correct manner to comply with relevant safety protocols and standard operating procedures.
• Keeps records of specimens collected and ensures that all patient details and clinical information is accurately recorded.
• Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing of reports, including handling queries and report delivery, in line with prescribed turn around requirements.
• Monitors stock levels of all collection materials, including venesection ³bleeding´bags, and orders additional stock to ensure the availability of required materials at all times.
• Implements sound housekeeping procedures and work effectively with others as a member of a team to ensure a safe working environment in accordance with relevant legislation and all safety protocols. This includes the on-going maintenance of quality control standards, adherence to infection control measures and participation (as per delegated responsibilities) in the preparation process for internal and external quality control audits
• Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with patients, clients, doctors and other hospital staff.
• Assists pathologists with special procedures (e.g. bone marrows, fine needle aspirates, sweat tests, pap smears, etc.) when required and in compliance with relevant working instructions and standard operating procedures.
• Uses knowledge of HIV and AIDS to provide pre-test information and support where relevant.
• Receiving cash from patients and ensuring banking of monies in accordance with relevant standard operating procedures.
• Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.

 Competeincies 

• Ability to cope with nervous / distressed patients
• Ability to work as part of a team
• Adherence to company dress code
• Administrative skills
• Communication
• Empathy
• Flexibility

Ability to handle sensitive and confidential information

Compensation is commensurate with qualification and experience level.

go to method of application »

his is a Permanent Bike Courier position based at Somerset West.

To provide a safe and timeous collection and delivery of goods and shuttle services as well as provide excellent customer service at all times.

• Grade 12 preferable
• Appropriate Drivers Licence
• Grade 10 or a minimum of 10 years courier experience

 Experience 

• Grade 10 with 2-3 years relevant working experience or minimum 10 years courier experience

 Key performance 

• Checks moxes and tasks for delivery and collections that need to be done in order to plan a collections and delivery route.
•  Conducts delivery and collection of specimens from outlying laboratories, supporting doctors and clients to ensure that specimens, reports and other goods arrive at correct destinations timeously and in good condition to increase customer service levels.
• Completes and signs proof of delivery for specimens or reports collected or delivered to endure records are kept for tracking purposes if and when applicable.
• Scans specimens and results on the Courier Management Programme to ensure that all deliveries and collections can be tracked and traced.
• Maintain daily safe keeping and fault reporting on Lancet’s assets (such as vehicles, petrol cards, uniforms etc) and equipment to ensure that they remain in good condition to provide excellent collection and delivery of goods and shuttle services.
•  Utilises protective wear (such as specimen bags, gloves, eye specs etc) to ensure own safety and adherence to the Health and safety regulations policy.
• Completes incident and accident reports and submits to Management to ensure that insurance claims are processed timeously and all damages are repaired.
• Maintains cleanliness of Lancet vehicles also reporting any spills of hazardous materials to management and ensure safe working conditions as per Quality Assurance Standards.

 compitencies 

• Accountability
• Communication
• Honesty
• Patience
• Rule orientation

Compensation is commensurate with qualification and experience level.

Lancet Labs is committed to providing a safe working environment for employees, patients, clients, visitors and members of the public with whom we interact regularly. We believe that vaccination is a vital tool to reduce the presence and spread of COVID-19 cases in the workplace and is the key element in a multi layered approach to protect staff. All applicants will need to provide a valid certificate of full vaccination status and agrees to booster vaccinations, as the country's vaccination policy changes, with the possibility of additional booster shots if required. Lancet Laboratories reserves the right to apply its vaccination policy when screening applications.

PLEASE NOTE

• Closing date: 12/11/2022 12:00:00 AM

go to method of application »

Administers the receiving, capturing and distribution of all samples to ensure correct information is obtained and recorded and to facilitate the speedy processing of samples in terms of service objectives.

• Grade 12
• Bsc Degree Advantageous 

0-1 Yrs Relevant Working Experience

Computer literate
Laboratory information systems
Organisational policy procedures

key Performance 

• Administers sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritised channelling of specimens to various laboratories/ sites.
• Processes sample registration (“logging”) and queries according to set standard operating procedures.
• Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing of reports, including handling queries and report delivery, in line with prescribed turnaround time.
• Performs hospital rounds to distribute reports and collect submitted samples for processing in accordance with relevant standard operating procedures.
• Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
• Responsible to track progress of sample delivery by couriers to ensure that specimens are received by the designated laboratory, processed and results returned timeously and in compliance with set standard operating procedures.
• Investigates bottleneck in pre-analytical laboratory processes and ensure timely resolution of challenges.
• Ensures basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures.
• Monitors stock levels and orders additional stock to ensure the availability of required materials at all times and ensure delivery of stock to the doctor’s rooms.
• Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with medical professionals and staff.
• Management of the reception area and give out relevant information and direct clients to relevant departments while offering excellent customer service
• Receives cash from patients and ensures banking of monies in accordance with relevant standard operating procedures.
• Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.
• Prepares and scans patient forms onto laboratory scanning system (Oculus) and resolves the scanning incompletes according to set standard operating procedures.
• Responsible for adhering to Lancet uniform protocols as set standard operating procedures.

 Compitencies 

• Ability to cope with nervous / distressed patients
• Ability to work in a pressured environment
• Ability to work as part of a team
• Adherence to company dress code
• Administrative skills
• Attention To Detail
• Communication
• Confidentiality / Sensitivity
• Customer Orientation
• Empathy
• Flexibility
• Interpersonal skills
• Patience
• Telephone etiquette
• Business numeracy