Fresh Jobs at Media24 (Pty) Ltd

Job Description

• Jonathan Ball Publishers, a division of Media24 (Pty) Ltd, is looking for an energetic Editor with a keen interest in South African current affairs, history and biographies. Reporting to the Publishing Director, the successful candidate’s responsibilities will span the range of editorial duties at a trade publisher. The position is based in Cape Town or Johannesburg.

Key responsibilities:

• Project managing books from manuscript to print
• Liaising with freelancers and authors
• Editing and proofreading
• Assisting with ad hoc tasks, such as commissioning and checking e-books or compiling the JBP catalogue
• Assisting the publicity and marketing teams with information and material needed for publicity and marketing purposes
• Helping to identify commercially viable book concepts

Requirements/Experience:

• Applicable Tertiary Qualification
• Minimum 2-3 years’ experience in the same or similar position
• Strong English editorial and writing expertise. Shortlisted candidates may be required to write a test.
• A love of reading and a passion for South African stories, with a specific focus on non-fiction.

Skills and competencies:

• Deadline driven with close attention to detail
• Planning, project management and organising skills
• Excellent communication skills, both written and verbal

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Main purpose of the role:

• The Customer Service Representative plays a pivotal role in ensuring exceptional customer satisfaction. Reporting to the Customer Service Manager, you will be responsible for managing customer inquiries and resolving issues promptly and effectively.

Requirements:

• Previous experience in customer service, preferably within a similar industry.
• Excellent communication skills, both verbal and written, with a strong customer service orientation.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Strong organizational skills with the ability to manage multiple tasks and prioritize workload effectively.
• Problem-solving skills with a proactive and solution-oriented mindset.
• Ability to work collaboratively with cross-functional teams and adapt to changing priorities.

Key responsibilities:

Customer Inquiry Management:

• Respond promptly to customer inquiries via phone, email, or chat, providing accurate and courteous assistance.
• Address customer concerns, complaints, and requests in a professional and timely manner.
• Ensure thorough follow-up to ensure customer satisfaction and resolution of issues.

Issue Resolution:

• Investigate and resolve customer issues related to deliveries.
• Collaborate with cross-functional teams to address customer concerns effectively and prevent recurrence.
• Escalate unresolved issues to the Customer Service Manager as needed for prompt resolution.

Communication and Liaison:

• Maintain clear and consistent communication with customers, providing updates on order status and addressing any inquiries promptly.
• Deal directly with couriers to coordinate shipments, track deliveries, and resolve any shipping-related issues.
• Collaborate with internal teams to ensure seamless order processing and delivery.
• Build and maintain positive relationships with external stakeholders, including customers and suppliers, to enhance customer satisfaction and loyalty.

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Purpose of the Job

• We are seeking a Content Development Manager to join our team and drive our publishing programme. This role is pivotal in contributing to Via Afrika’s performance and growth through effective and successful product development.

Key Responsibilities

• Develop and maintain a front and backlist of titles to ensure the current and future profitability of the company.
• Manage and develop human resources to ensure optimal performance and high engagement levels.
• Take responsibility for a publishing list ensuring the timely delivery of innovative, quality products aligned with the relevant curricula within set budgets and timeframes.
• Commission and liaise with authors and freelance resources.
• Prepare and manage project budgets.
• Negotiate author contracts.
• Develop the publishing list across digital and print products according to schedule and within budget.
• Research and analyse international and local developments and trends in education and educational content as well as related digital technologies, resulting in concrete proposals.
• Build and maintain relationships with stakeholders and role players in the industry.
• Facilitate training workshops on developed products.
• Participate in Management Committee providing input on a strategic level across company divisions.

Qualifications and Experience

• A relevant post-graduate degree.
• A qualification in education would be an advantage.
• Minimum of 5 years’ experience as an educational publisher.
• Deep understanding of curriculum pedagogy and e-learning.
• Experience overseeing a team developing materials for a significant school textbook submission process.
• Experience in strategic management and product development.
• Knowledge of the principles of learning and teaching in traditional as well as digital environments.
• Well-rooted understanding of copyright and contracts.
• Deep understanding of the South African educational landscape.
• Understanding of file formats applicable to the development of content for print, mobile, and digital delivery.
• Experience in developing multimedia content and creating e-books in various formats would be advantageous.
• Experience and ability to create and maintain networks across the education publishing supply chain.
• Exceptional skills in using the Microsoft Suite (a test will be conducted).

Required Skills

• High level of financial literacy.
• Strong research and analytical skills.
• Excellent leadership and people management abilities.
• Tried and tested project management skills.
• Self-learning for professional development.
• Outstanding skills as a trainer and presenter.
• Excellent communication skills, both verbal and written, in more than one South African official language.
• Strong interpersonal and relationship-building skills.
• Able to work under pressure and to strict deadlines.
• Good judgment.
• Effective sequential tasker with exceptional priority management skills.

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Job Description

Are you a social media expert with a love for food and cooking? New Media is looking for a social media and community manager for Woolworths TASTE. You’ll be responsible for managing the brand's social media presence in collaboration with the award-winning team, producing exquisite, platform-specific social media copy and building and managing the growing community. You’ll also be working closely with the editorial and commercial teams to brainstorm content ideas for all platforms.

What the job entails:

• Working in a passionate editorial team to conceptualise, plan, and manage all social media channels in line with the editorial vision of the brand and client.
• Working with the Head of Digital and Online Editor to develop and adapt creative and engaging social media strategies in a landscape of shifting algorithms.
• Writing inspired social copy in the TASTE tone-of-voice that drives real engagement, and work with the copy editor to ensure our voice is always free of typos, grammatical and factual errors.
• Scheduling content across different social platforms (Meta, TikTok, Youtube and Pinterest).
• Building communities on these platforms by responding to comments in a strategic, educated and helpful manner.
• Working with the Woolworths social team to manage collabs, crises and ensure alignment.
• Finding relevant food conversations on social media platforms and participate in the conversations in the TASTE tone-of-voice.
• Providing regular feedback to the team around content performance and community questions and comments.
• Helping develop and deliver social media rollout of paid sales campaigns for the commercial team.
• Staying up-to-date with the latest social media trends, best practices, and tools and changes to continually optimize our social media strategy.
• Undertaking audience research and identify relevant influencers across social media platforms.
• Monitoring, tracking, and analysing performance, and working with the Head of Insights to report on all social media platforms using the relevant tools.
• Research and evaluating the latest relevant trends to help inform content ideas for all platforms.
• Recommending improvements to increase performance.
• Working to targets to increase brand awareness and engagement.
• Working with paid media specialist to identify best content for boosting content across platforms.
• Working with editorial and commercial teams in brainstorms and contribute content ideas.

What we require:

• Meticulous attention to detail
• Creative thinking and an eye for design
• Planning and organisational skills
• Excellent copy writing skills
• Pressure resilience
• Strong interpersonal skills
• Sound judgment
• Ability to manage multiple projects simultaneously
• Ability to adopt brand’s tone of voice
• A+ multi-tasker and juggler of responsibilities big and small
• A love for problem solving and collaborating to drive the brand forward

What you should have:

• Applicable degree-level tertiary education
• 3-5 years’ experience managing a brand’s social media accounts.
• Strong knowledge of relevant social media platforms, tools and analytics
• Experience with content management systems a plus (any blogging counts!)
• Sound food and cooking knowledge, and the confidence to use it
• Knowledge of the South African food landscape is a plus

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Job Description

What are we looking for?

• We are seeking a dynamic and experienced Senior Sales Executive to join our team responsible for our Specialised Logistics division.
• This role is crucial for driving our distribution services to retailers and consumer markets. The services will include retail distribution, merchandising and consumer /ecommerce deliveries.
• The ideal candidate will have a proven track record in sales, a deep understanding of the distribution industry, and the ability to forge strong relationships with key decision-makers. The candidate will generate and follow up on leads within the industry to meet sales targets.

Key Responsibilities:

• Sales Strategy Development: Develop and execute strategic plans to achieve sales targets and expand our customer base in the retail and consumer sectors.
• Client Acquisition: Identify potential business clients, understand their requirements, and propose tailored distribution solutions that meet their needs.
• Relationship Management: Build and maintain strong, long-lasting customer relationships. Act as the primary point of contact and manage individual accounts to ensure client satisfaction and service excellence.
• Market Analysis: Conduct market research to identify selling possibilities and evaluate customer needs actively. Stay up-to-date with new product/services launches and ensure clients are aware of our latest offerings.
• Sales Presentations: Prepare and deliver appropriate presentations on products and services. Ensure that sales materials and presentations are up-to-date and relevant.
• Negotiation and Closure: Negotiate contracts and close agreements to maximize profits while maintaining the company’s standard of service and reputation.
• Collaboration: Work closely with the operational team to identify and tap into new distribution opportunities.
• Reporting: Track sales performance, report regularly to the senior management team, and provide accurate revenue forecasts.

Requirements:
 Education and Experience:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven work experience of at least 5-7 years as a sales executive, sales manager or sales and marketing director, preferably in the distribution or retail sector.

Skills:

• Strong business sense and industry expertise in distribution services.
• Excellent mentoring, coaching, and people management skills.
• Superior analytical and problem-solving capabilities.
• Exceptional negotiation and sales skills.
• The candidate must have the ability and skill to work in a “start-up “business venture within a media       logistics business.
• Ability to create and deliver presentations tailored to the audience's needs.
• Proficient in CRM and courier delivery software and Microsoft Office Suite.

Personal Attributes:

• Excellent interpersonal and communication skills.
• High degree of professionalism and dedication.
• Ability to work under pressure and meet tight deadlines.
• Strong organizational skills with the ability to manage multiple accounts.
•    Willingness to travel extensively as required by the role and must have own transport.