Fresh Jobs at MIBCO

Duties and Responsibilities

• Effectively manage the credit control department within the region
• Effectively manage and oversee the allocated debtor’s book
• Ensure that work is evenly distributed to the Credit Control and Client Services departments
• Supervise, guide and provide direction to the Credit Control and Client Services Teams
• Conduct Performance management, coaching and training of the Credit Control and Client Service departments
• To effectively implement the credit control policy at regional level and ensure full compliance
• Ensure that collections targets are achieved through telephone debt collection
• Liaise with the Regional Secretary, Manager Credit Control and Regional Chief Agent , Returns department and the Legal department as required
• Effectively execute instructions from the Regional Secretary 
• Provide Feedback to Regional Secretary on the status of the outstanding of collections
• Ensure that the region always offer excellent customer service
• Ensure all provident fund claims captured and submitted to MIFA are complete and are submitted timeously
• Follow up and resolve outstanding documentation and other issues preventing claims from being ready to process are followed up and resolved timeously
• Ensure that escalated queries are resolved timeously
• Effect employer registration and change of status on the MIBCO system
• Compile and submit monthly reporting to the Regional Secretary

Knowledge / Experience / Skills / Abilities

• Minimum 3 - 5 years of credit control knowledge and experience with at least 2 years’ experience at a supervisory level
• Above average verbal and written communication and listening skills
• Ability to withstand pressure and provide the clients/customers with above average services
• Must at all times be diplomatic and assertive with customers/clients
• Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results
• Ability to work independently and use initiative along with problem solving abilities
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
• Must be a good team player and achieve objectives as set out by the Manager
• Must be meticulous in carrying out tasks/instructions etc
• Must have good interpersonal and decision making skills
• Must have good analytical skills with attention to detail
• Strong negotiation and report writing skills
• Experience and knowledge of the MIBCO Main Agreement and Monthly Returns is an advantage
• Strong administration experience
• People management experience in all aspects
• Customer orientated behavior
• Debt collecting experience is essential

Requirements

Qualifications

• An appropriate Grade 12 certificate and/or equivalent academic qualification 
• Recognized Finance / Debt Collection / Credit Control related qualification
• Computer literacy – Microsoft Excel, Word & E-mail is essential
• Knowledge of Financial/credit control systems required
• Valid driver’s license will be an advantage

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Job Purpose

Debt Collection

• Responsibility for the legal book
• Collection on Prosecuted employers
• Capturing and follow up on settlement agreements
• Capturing the status of every employer once the employer has appeared before the DRC and make follow up
• Follow up and capturing of board decisions
• Follow up of deletion reports with inspectorate
• Follow up on write offs with SSC returns
• Negotiate with delinquent employers to maximise debt recovery
• Follow-up daily on progress of the PTP's and the respective statuses to optimise debt recovery
• Use effective communication and negotiation to ensure successful commitments to pay
• Liaison with all debtors via all communication mediums - must be willing to phone employers
• To receive and resolve queries received from Attorneys & external collection agents;
• To reconcile accounts in dispute with Attorneys & external collection agents
• To participate in various departmental ad-hoc initiatives.administration
• Account Reconciliation and liaison with Legal
• Accurate input of notes into SLX
• Update and maintain proper employer details and the integrity of information
• Tracing of debtors
• Use TranUnion reports to for decision making and recommendation to the Credit Control supervisor and legal officer
• Linking of documents (TransUnion, deletions reports) on SLX
• Assessing accounts for write offs and recommending to the Legal officer
• Ability to recommend actions that are cost effective on individual matters
• Update and maintain legal filing and maintenance of legal library
• Issue reminder letters, Final demand letters and default listing notification for periods not referred
• Prepare further referral documents
• Refer returns to Regional Returns Processor, SSC Returns and ensure that these returns are processed

Customer Service

• Liaising with Legal officers and Legal Secretaries regarding the status of accounts
• Build and maintain relationship with Legal department, Inspectorate and Returns department
• Attend to walk in clients
• Handle incoming calls in a professional manner
• Liaise with attorneys, Liquidators and third parties
• Offer high class client service to both internal and external clients
• Respond to Client queries within 48 hours via telephone, e-mail, fax or post
• To liaise with other departments to address & resolve client queries

General

General Admin Duties

Knowledge/Experience/Skills/Requirements

• Good written and verbal communication skills
• Ability to negotiate effectively
• Good Analytical skills
• Creative problem-solving skills
• Strong Admin Skills
• Excellent customer service skills.
• Ability to work under pressure with high volumes of accounts
• Sound reconciliation & full function credit control experience/knowledge.
• Excellent telephone skills
• Sound understanding of both pre-legal and legal process (i.e. Liquidations, business rescue, execution, sale in execution)
• Sound computer literacy an essential (particularly Excel)
• Ability to deal with people and be result orientated

Requirements

Qualifications

• Matric (Grade)
• Recognized Finance / Credit Control / Legal / Business related qualification
• 3 to 5 years Legal Credit Control experience, including liaising with external Debt Collectors and Attorneys
• Working knowledge and understanding of Legal process will be advantageous (i.e. Liquidations, Business Rescue, Execution, Sale in Execution, Bad debts write offs)
• Experience in Legal Collections

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Duties and Responsibilities

• Coordinates the legal administrative process in any claims instituted as a result of legal action
• Compile; type and collate relevant legal documents and forms.
• Peruse files and flag relevant information for the Legal Officer
• Maintain a follow up system on all legal matters and ensure timeous submission thereof
• Mail, fax and arrange delivery of legal correspondence to clients
• Organize and maintain documents and case files
• Submit required documentation and forms timeously to the relevant departments and third parties.
• Update and capture data on the Legal system
• Make photocopies of correspondence, documents and other printed matters
• Assist Legal officer in collecting information on pertinent matters and other records
• Handle queries related to cases, legal documents and forms.
• Prepare files for trial, paginate and index
• Responsible for Legal Officers diary
• Administer withdrawn cases and update system
• Administer matters presented to the board for deletion and ensure that all legal cases of those matters are also closed on the system
• Assist to resolve cases referred to legal as well as from the weekly matters to be resolved list received from IT
• Compile "Long and short story" deletions, liquidation matters to be deleted and capture them on the deletion system, as well as prepare them to be presented to the Regional board Meeting
• Compile monthly report for Board meetings as well as management meetings.
• Compiles Statistics of cases and funds received
• Type any legal documents to the specification of Legal Officers
• Attend to any adhoc duties for Legal Officers
• Attend to Sheriff matters

Requirements

Qualifications

• Matric (Grade 12) required
• Paralegal qualification required
• Excellent typing skills
• Experience in a legal secretarial position is essential.
• Knowledge of law, legal codes, court procedures, precedents, executive orders , agency rules and legal recovery processes
• Advance computer literacy.
• Query resolution skills
• Knowledge of administrative and clerical procedures and systems i.e. managing files and records and other office procedures and terminology