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  • Posted: Jan 28, 2026
    Deadline: Feb 28, 2026
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  • Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience. Our sports betting site features a large variety of events and markets to bet on, with expert bet...
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    Sales Agent Field- Kraaifontein

    Responsibilities

    • We have amazing opportunities for x2 Sales Agent Field to be based in Kraaifontein, Western Cape. Do you think you have what it takes to be our newest Purple Star?
    • The successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities.  Represent the brand professionally and positively

    What You’ll Do For The Brand:

    • Customer Service:  Assist clients with opening accounts and all betting queries 
    • Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
    • Drive mobile marketing campaigns to increase sales and sign up new online accounts
    • Must keep records of their sales activities and report their progress to management daily 
    • Promote the mobile brand. 
    • Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
    • Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
    • Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application. 
    • Keep work areas neat and tidy to promote a positive image to customers.
    • Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
    • Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels 
    • Might be required to roam between branches and stores as per operational needs
    • Any other related duties that might be required within the business 

    What You’ll Bring To The Team:

    • Promotion
    • Excellent Customer Service
    • Communication
    • Active Listening

    Apply Before 02/12/2026

    go to method of application »

    Sales Agent Field- Atlantis

    Responsibilities

    • We have amazing opportunities for x4 Sales Agent Field to be based in Atlantis, Western Cape. Do you think you have what it takes to be our newest Purple Star?
    • The successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities.  Represent the brand professionally and positively

    What You’ll Do For The Brand:

    • Customer Service:  Assist clients with opening accounts and all betting queries 
    • Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
    • Drive mobile marketing campaigns to increase sales and sign up new online accounts
    • Must keep records of their sales activities and report their progress to management daily 
    • Promote the mobile brand. 
    • Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
    • Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
    • Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application. 
    • Keep work areas neat and tidy to promote a positive image to customers.
    • Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
    • Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels 
    • Might be required to roam between branches and stores as per operational needs
    • Any other related duties that might be required within the business 

    What You’ll Bring To The Team:

    • Promotion
    • Excellent Customer Service
    • Communication
    • Active Listening

    Apply Before 02/12/2026

    go to method of application »

    Content Specialist

    Responsibilities

    • Create compelling written sports content across several different websites and blogs
    • Proofreading and editing of internal as well as correspondence writers’ work
    • Having a deep understanding of trends throughout the world across multiple sporting codes
    • Creating informative content highlighting new games and products released by the business
    • Created and manage an editorial calendar and ensure timeous publication of its contents
    • Keeping tabs on industry-related news/sports news in order to generate content around trending topics
    • Research competitors and provide suggestions for improvement
    • Measure ROI and KPIs
    • Regular audits, both large and small
    • Review analytics and create reports on key metrics
    • Collaborate with marketing team

    Other 

    • Ability to work under pressure and in a fast-paced growing environment.
    • Will be required to travel from time to time.
    • Ability to think independently with minimal supervision.
    • Basic understanding of HTML and web publishing.
    • Knowledge and experience in working with WordPress’ Content Management System
    • Comprehensive knowledge/understanding of various sporting codes relevant in South Africa – soccer, rugby, cricket, golf, horse racing, F1 etc.

    Qualifications

    • Matric 
    • 2-3 years’ experience in Content Marketing/Copywriting
    • Valid driver’s license - Advantageous 
    • Certificate/Diploma/Degree in Marketing or related

    Apply Before 01/29/2026

    go to method of application »

    Team Leader (Food and Beverage)

    Responsibilities

    • Ensuring internal Food and Beverage processes are followed.  
    • Ensuring that the Food and Beverage Department is adequately staffed for the shift. 
    • Responsible for managing the Food and Beverage staff during the shift.  
    • Ensuring internal Food and Beverage stock management processes are followed. 
    • Responsible for requesting front of house stock (Kitchen stock, bar stock, etc.) Manage and account for Food and Beverage inventory such as cutlery and crockery. 
    • Ensuring accurate front of house stock reconciliations after each shift in order account for all front of house stock. 
    • Ensuring that the GAAP/POS system is always up and running during operational hours. 
    • Managing Food and Beverage resources during the shift.  
    • Observing and evaluating staff and work procedures to ensure quality standards service. 
    • Submitting stock requisitions to the Storeman to request front of house stock.  
    • Conducting a stock count after the shift and completing a stock reconciliation in order to report on and account for variances. 
    • Ensuring that all wastages and breakages during shift are disclosed and accounted for. 
    • Ensuring staff meal purchases are being recorded and checking up on issuing to verify the content and quantity. 
    • Ensuring cash management processes are followed. 
    • Ensuring shortages are addressed and recovered. 
    • Rostering of staff taking into account busy periods, events, operating hours to ensure that the Food and Beverage shift is sufficiently staffed and able to meet operational requirements.
    • Management of staff in terms of conduct, discipline and performance. Complete disciplinary actions/poor performance process when required. 
    • Ensuring superior customer service and customer experience.  
    • Ensuring timeous submission of daily, weekly, monthly Food and Beverage reports. 
    • Conduct a meeting before the shift starts to direct the team and provide them with daily briefing. Time management of Waitrons/bartenders.
    • Working closely with Food and Beverage Branch Manager to enquire about customer experience and areas of improvement to ensure that Food and Beverage experience attracts and retains customers/punters. 
    • Any other ad hoc duties that might be required.

    Qualifications

    • Valid Driver’s License (Advantageous).
    • 1 – 2 years’ experience in a supervisory role within the Hospitality/Food and Beverage industry
    • 1 – 2 years’ experience in stock control.
    • Use of the GAAP system.

    Apply Before02/23/2026

    go to method of application »

    Team Leader (Mobile)

    Responsibilities

    •  We have an amazing opportunity for a Team Leader (Mobile) based in Vaal, Gauteng. Do you think you have what it takes to be our newest Purple Star?

    You Bring 

    • A minimum of 12 months in a leadership role
    • Track record of over-achieving quota
    • Ability to understand customer needs and handle different types of personalities
    • Strong listening, communication, presentation, and social skills
    • Valid Driver’s License

    A Bonus To Have: 

    • Post-Matric Qualification

    What You’ll Do For The Brand:

    • Work closely with Area Managers to meet required targets
    • Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team
    • Facilitate daily promotional activities
    • Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally
    • Management of stock (daily report on stock levels and usage)
    • Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign
    • Conduct market analysis/research to make suggestions for improvements within the mobile department
    • Recruitment and interviewing in coordination with Area Manager and HR department
    • The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
    • Management of team members leave, absenteeism, and attendance
    • Identify potential of Top Up Voucher outlets. Visiting outlets where required
    • Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
    • Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels
    • Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately
    • Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced
    • Submit Daily Reports. 
    • Any other related duties that might be required. 

     What You’ll Bring To The Team:

    • Good communication and interpersonal skills 
    • Excellent Listening skills 
    • Must be result driven 
    • Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution. 
    • Strong system and sales knowledge 

    Apply Before 01/30/2026

    go to method of application »

    Senior Team Leader

    Responsibilities

    • We have an amazing opportunity for a Senior Team Leader to be based in Shelly Beach, Port Shepstone. Do you think you have what it takes to be our newest Purple Star?
    • The successful candidate will be responsible for managing the branch to achieve business objectives in accordance with the region and retail operations strategy.

    You Bring: 

    • 1 year of management experience

    A Bonus to have:

    • Valid driver’s license
    • Degree/Diploma
    • 1 year of sales and cash management experience
    • Gaming/betting experience.

    What You’ll do for the Brand:

    Branch Growth

    • To manage the achievement of targets and branch growth in accordance with operational procedures.

    Branch Administration and Cost Management

    • Manage branch cost and budget to ensure maximum profitability- manage monthly expenses.
    • Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
    • Ensure daily banking schedules are submitted to the Areal Manager.
    • Ensure adherence to credit card administration &EFT policies where applicable.
    • Senior Team Leaders must send an email notifying the Branch, Regional Manager and Cash Management Department of the shortage.
    • Recovery process must be managed in line with processes/procedures.
    • Manage branch stock control to ensure that there is enough supply (although not over/under).
    • Ensure that a stock taking is done weekly and account for stock shortages. Manage all security aspects in the branch.

    Branch Appearance

    • Ensure that the branch is always neat and tidy according to Hollywood standards. Ensure that the facilities are well maintained and in working condition.

    Branch Reporting

    • Ensure that daily newsflashes provide a high-level overview of the operations for the day. Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk/compliance issues.

    Customer Experience

    • Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive.
    • Build strong relationships with regular customers/punters. always Create a customer centric culture within the branch and drive the philosophy of “service with a smile” .

    Compliance

    • Ensure compliance with company, legislative and legal requirements.
    • More specifically, ensure compliance with Gambling Board requirements.
    • Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities.
    • Ensure that there is always a registered FICA officer on site during operating hours and compliance posters are displayed.

    Communication

    • Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns.
    • Ensure that the correct lines of communication are followed at all times and that timeous feedback is provided to support office when information is requested.

    People Management

    • Manage team member rosters/schedules and ensure the branch is adequately staffed considering busy periods, events and operational requirements. Ensure staff attendance and behaviour is manage with the directive of the Areal Manager.
    • Identify training and development areas and address interventions with the Areal manager. Ensure all new take on documentation is submitted timeously to the Human Resources department

    Values

    • Actively promote the Hollywood values. Live the values and lead as an example to the team.
    • If the branch has LPMs, responsible for management thereof.
    • If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions. Responsible for the maintenance/facility management of the entire building/branch.
    • Work closely with the Regional Manager/Area Manager to suggest areas of improvement to ensure that the Branch attracts and retains punters. Provide solutions for challenges faced within the branch.
    • Ensure timeous submission of daily, weekly, monthly reports
    • Senior Team Leaders are official key holders in the branch
    • Must be available 24/7 in case of emergencies

    What You’ll Bring to the Team:

    • Attention to detail
    • Knowledge of betting procedures
    • Excellent financial management and accuracy
    • Problem solving skills
    • Good people management skills
    • High level of accountability
    • Good communication skills

    Apply Before 01/30/2026

    go to method of application »

    Customer Compliance Agent

    Skill Set

    What You’ll Bring to the Team: 

    • Demonstrate Strong sense of accountability.
    • Demonstrate the ability to formulate objectives, interpret organizational strategy and translate into action plans 
    • Demonstrate high levels of attention to detail
    • Strong sense of business acumen
    • Have good interpersonal, communication and presentation skills. 
    • Ability to coach, train and develop soft skills 

    Responsibilities

    What You’ll do for the Brand:

    Customer Service

    • Excellent communication skills (verbal and written)
    • Maintain professional interaction with clients
    • Maintain high quality standard when handling client interactions.

    Compliance/ AML

    • Review Client KYC documents and complete due diligence checks
    • Monitor Screening of Politically Exposed persons and Sanction Monitoring and escalate possible matches promptly.
    • Monitor unusual online client fluctuations based on pre-set parameters and conclude if there are material indicators of the presence of money laundering
    • Drafting of Suspicious Activity Reports for the submission to the Nominated Officer.
    • Sample checking marketing adverts and affiliate sites to ensure that they meet the marketing standards and codes as set out by the CAP and the ASA.
    • Attend to Deposit limit change requests
    • Review enhanced due diligence requests for SOW etc.
    • Conduct thorough Source of Wealth reviews
    • Monitor and identify players that require interactions for safer gambling.
    • Communicate safer gaming options to identified clients using provided channels of communication.
    • Ensuring all suspicious transactions are escalated to the senior and relevant reports submitted.
    • Prepare Data Protection Request promptly and accurately.
    • Manage data erasure requests.
    • Adhere to the policy and procedures for complaints and dispute handling.

    Qualifications

    You Bring:

    • 1-2 years of administration experience 
    • Computer literate 

    A Bonus to have:

    • Completed or studying towards a qualification majoring in compliance, AML, Auding 

    Apply Before 01/30/2026

    go to method of application »

    Continuous Improvement Officer

    Responsibilities

    • We have an amazing opportunity for x5 Continuous Improvement Officers to be based in Umhlanga, Kwazulu-Natal. Do you think you have what it takes to be our newest Purple Star?
    • The successful candidate will be responsible to monitor daily operational activities and to report any deviations from standard operating procedures. The ideal candidates will need to aid in the achievement of business objectives through operational surveillance. 

    You Bring:

    • Microsoft Office experience.
    • Able to work day and night shifts.

    A Bonus To Have:

    • 2 to 3 years’ experience within the retail operations environment.
    • Completed or studying towards a relevant Degree or Diploma.

    What You’ll Do For The Brand:

    Observe if cash safety procedures are being followed, this includes but is not limited to:

    • Safe Opening.
    • Safe Closing.
    • Admin door locked.
    • Float issuing.
    • Cash Transfers.
    • Bank Prep and dropping.
    • Cash in Transit.

    Monitor and report on irregularities relating to: 

    • Negligent storage or handling of cash.
    • If security procedures are being followed. E.g. Searching, Opening and Closing Security Procedures.
    • Report late opening and late closing of branches.
    • Cleanliness and appearance of Branch/Support Centres.
    • Unauthorised mobile phone users while on an active shift.
    • Verify Patron Head Counts.
    • Marketing promotions on site.
    • Visible Health and Safety deviations.
    • Internal Audit and Compliance Audits being conducted.
    • Fixtures, fittings, furniture or equipment that is broken which requires maintenance or repairs.
    • Inefficiencies in customer service at branch and contact centre levels e.g. No floor walks done by Team Leaders, no interactions with clients, long queues, frustrated clients etc.
    • Unproductive congregation of Team Members or abuse of time while on active duty.
    • Bad rostering of Team Members e.g. Ratio between Clerks and Patrons or ratio between Team members and productivity observed.
    • Team members who arrive late for their shift or leave early before shift end.
    • Team Members not in proper uniform.
    • Team members using company property for personal use.

    Operations:

    • Assist Support Departments across the entire business with any Investigative matters that require the viewing of CCTV Surveillance footage.
    • Assist Area or Regional Managers with any Investigative matters that require the viewing of CCTV Surveillance footage.
    • Assist with any betting related queries which requires the viewing of CCTV Surveillance footage.
    • Observe and report any suspicious or unusual behaving Patrons/Team members.
    • Report any unauthorised persons in restricted areas such as behind the counters, out of bound areas or in the admin/cash office.
    • Observe terminals logged on with cash while unattended.
    • Identify and report facial recognition cameras that are out of focus or requires maintenance/repairs.
    • Assisting the operational team in resolution of findings through interaction with the Operations Manager, Commercial Managers, Regional Managers and other department heads.
    • Playing a key role within task teams from time to time to resolve incidents or facilitate lasting solutions. 
    • Assistance with the review of operational policies and procedures based on findings in the role. 
    • Reviewing clerk productivity and branch profitability and stakes reporting to ensure prioritisation of focus areas and review effects of resolutions implemented. 
    • Project management of findings through to resolution implementation with the operational team.

    What You’ll Bring To The Team:

    • Demonstrate good analytical skills.
    • Strong computer skills.
    • Demonstrate creative skills.
    • Strong sense of accountability.
    • Work under pressure and able to meet deadlines. 
    • Demonstrate excellent attention to detail.
    • Must be able to plan effectively and efficiently in order to meet deadlines. 

    Apply Before 02/28/2026

    go to method of application »

    Receptionist (Temp)

    Responsibilities

    • We have an amazing opportunity for a Receptionist (Temp). Do you think you have what it takes to be our newest Purple Star?
    • The successful candidate will be the first point of contact for visitors and callers, ensuring a professional and welcoming environment. This role is responsible for managing front desk operations, providing administrative support, coordinating office activities, and maintaining effective communication across departments.
    • The Receptionist plays a key role in upholding the company’s image through excellent customer service, efficient handling of inquiries, and ensuring smooth day-to-day office functioning.

    You Bring:

    • Competent in MS Office suite. 
    • Minimum 1-2 Years of Administrative/Clerical Experience.
    • Minimum 1-2 Years of Reception and Switchboard Experience.

    A Bonus To Have:

    • Reception/Office Administration Certificate.

    What You’ll Do For The Brand:

    Front Desk Management: 

    • Greet and assist visitors in a professional and friendly manner, direct and announce them appropriately to the relevant Team Members. 
    • Answer, screen, and direct incoming calls efficiently while providing basic information when needed.
    • Ensure that telephone etiquette is maintained and that no personal phone calls will be allowed to be made or received to and from the switchboard and or company phone 
    • Maintain a tidy and welcoming reception area.
    • Ensure punctuality by being on duty timeously between 07:30-17:00.

    Administrative Support:

    • Manage incoming and outgoing mail and deliveries.
    • Schedule appointments and manage meeting room bookings.
    • Prepare and distribute internal communications as needed.

    Office Coordination:

    • Monitor and order office supplies to ensure stock levels are maintained.
    • Liaise with internal Team Members for office maintenance and repairs.
    • Support other departments with ad hoc administrative tasks.

    Security and Compliance:

    • Maintain visitor logs and issue access passes.
    • Ensure 100% compliance with company policies and procedures.
    • Ensure 100% compliance with health and safety protocols at the front desk.
    • Report any suspicious activity or security concerns promptly.

    Customer Service:

    • Provide accurate information to clients and staff.
    • Handle queries and complaints with professionalism and escalate when necessary.
    • Exercise discretion with sensitive information and maintain confidentiality at all times.
    • Uphold the company’s image and values in all interactions.

    Growth and new markets/products:

    • Assist with adhoc duties. 
    • Assist with company promotions and attending functions and advertising if and when required. 
    • May be required to wear promotional attire if need be.
    • Adhere to measures are put in place and steps are taken to achieve the short term, medium term and long-term goals of the company.

    What You’ll Bring To The Team:

    • Good communication and interpersonal skills.
    • High level of integrity, trustworthiness and reliability.
    • Portray strong attention to detail, whilst maintaining efficiency.
    • Excellent customer service skills.

    Apply Before 02/02/2026

    go to method of application »

    Team Leader- CPT

    Responsibilities

    • We have an amazing opportunity for a Team Leader to be based in Worcester, Western Cape. Do you think you have what it takes to be our newest Purple Star?

    You Bring

    • 12 months within the Retail, Gaming or Betting industry

    A Bonus To Have:

    • Diploma/ Degree/ NQF 4 Learnership
    • Valid Driver’s License.
    • 1-2 Years leadership experience.

    What You’ll Do For The Brand:

    Branch Growth

    • To ensure achievement of targets within your areas in accordance with branch budgets.
    • Drive business results by creating an open dialog with your guests to educate them on all your branch products.
    • Ensure betting boards are updated timeously.
    • Updating of memos, card changes, results and scratchings which occur throughout the day.
    • Be knowledgeable on all game rules, odd and pay-outs.
    • Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
    • Taking customer bets where applicable. (A requirement in express Branches)

    Cash Administration

    • Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
    • Educate team members on all FICA Compliance.
    • Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader.
    • Ensure adherence to credit card administration &EFT policies where applicable.
    • Ensure team member are issued with correct floats at the end of their shift.
    • Interim checks must be done within the course of the day with team leader on duty.
    • Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS report.
    • Recovery process must be managed in line with processes/procedures.
    • The correct process must be followed with lost ticket claims; Ensure the ticket number is received from the Helpline when processing the claim.
    • Record the guest’s details and I.D number to validate payment after 90 days.

     Branch Reporting

    • Ensure that daily newsflashes provide a high level overview of the operations for the day.
    • Manage branch stock control to ensure that there is sufficient supply (although not over/under).
    • Ensure that a stock taking is done weekly and account for stock shortages.
    • Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management Department of the shortage.

    Security Management

    • Be aware of your surroundings when opening and closing the branch.
    • Ensure all security factors are adhered to when banking is conducted.
    • Be aware where all panic buttons are placed within your branch.
    • Ensure all camera’s inside and outside the branch are all in working order.
    • Manage all security aspects in the branch.
    • The cashing up process must be conducted with the branch doors closed with security monitoring the area.

    Branch Appearance

    • Ensure that the branch is always neat and tidy according to Hollywood standards.
    • Ensure that that facilities are well maintained and in good working condition.
    • Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

    Compliance

    • Compliance and adherence to company's internal control policy.
    • Ensure compliance with company, legislative and legal requirements.
    • More specifically, ensure compliance with Gambling Board requirements.
    • Compliance to the code of ethics and escalate fraudulent activities.
    • Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
    • Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
    • Ensure all team members are dressed in their correct Hollywood uniform when on duty.
    • Credit bets are not allowed to be taken by any team member.
    • Team members on duty are not allow to take personal bets within the Branch.
    • Team members are not allowed to be behind the terminal counters when off duty.
    • Team members on duty are not allowed to utilize the Limited pay-out machine.

    Communication

    • Ensure all operational communication within the branch is circulated to all team members.
    • Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
    • Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

    People Management

    • Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
    • Ensure staff attendance and behaviour is manage with the guidance from Branch Manager/Senior Team Leader.
    • Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

    Guest Service

    • Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
    • Pro-actively address guest complaints and ensure guest feedback is positive.
    • Build strong relationships with regular guests.
    • Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.

    Values

    • Actively promote the Hollywood values.
    • Live the values and lead as an example to the team.
    • If the branch has LPMs, responsible for management thereof.
    • If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
    • Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests.
    • Must be available 24/7 in case of emergencies.

    What You’ll Bring To The Team:

    • Demonstrate a good understanding of betting procedures and betting types.
    • Demonstrate good business acumen skills.
    • Demonstrate good financial management skills.
    • Excellent people management skills.
    • Customer service and orientation experience.
    • Must be able to identify, analyse, organise, and solve problems.
    • Follows through and delivers results despite obstacles.
    • Good attention to detail.

    Apply Before 02/03/2026

    go to method of application »

    Team Leader (Mobile)

    Responsibilities

    • We have an amazing opportunity for a Team Leader (Mobile) based in Cape Town. Do you think you have what it takes to be our newest Purple Star?

    You Bring 

    • A minimum of 12 months in a leadership role
    • Track record of over-achieving quota
    • Ability to understand customer needs and handle different types of personalities
    • Strong listening, communication, presentation, and social skills
    • Valid Driver’s License

    A Bonus To Have: 

    • Post-Matric Qualification

    What You’ll Do For The Brand:

    • Work closely with Area Managers to meet required targets
    • Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team
    • Facilitate daily promotional activities
    • Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally
    • Management of stock (daily report on stock levels and usage)
    • Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign
    • Conduct market analysis/research to make suggestions for improvements within the mobile department
    • Recruitment and interviewing in coordination with Area Manager and HR department
    • The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
    • Management of team members leave, absenteeism, and attendance
    • Identify potential of Top Up Voucher outlets. Visiting outlets where required
    • Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
    • Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels
    • Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately
    • Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced
    • Submit Daily Reports. 
    • Any other related duties that might be required. 

     What You’ll Bring To The Team:

    • Good communication and interpersonal skills 
    • Excellent Listening skills 
    • Must be result driven 
    • Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution. 
    • Strong system and sales knowledge 

    Apply Before 02/03/2026

    Method of Application

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