The Shoprite Group of Companies, comprising several iconic brands, is the largest retailer in Africa. It started out as a group of eight grocery stores in 1979, and has grown into a technologically-advanced, continent-wide business selling items from food, liquor and medicine, to concert tickets and furniture. Today the Group is at the forefront of retail...
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Purpose of the Job
- The Investigator is responsible for identifying, investigating, and reporting on incidents of misconduct, fraud, and irregular activities within the organisation.
- The role supports effective disciplinary processes by gathering and analysing evidence, preparing investigation documentation, and contributing to corrective and preventative actions that mitigate risk, improve workplace conduct, and protect the organisation’s integrity.
Job Objectives
Investigation Management:
- Identify, assess, and investigate incidents of misconduct, fraud, and irregular activities within the organisation.
- Manage investigations from initiation through to closure, ensuring matters are handled objectively and confidentially.
- Gather, verify, and analyse information and evidence relevant to each investigation to establish factual findings.
- Conduct structured interviews with relevant parties to obtain accurate and reliable information.
Case Documentation & Evidence Handling:
- Organise and maintain accurate, complete, and well-structured case records and investigation files.
- Document investigation circumstances, methodologies, findings, and outcomes in line with governance requirements.
- Compile detailed, objective, and factual investigation reports that clearly articulate evidence and conclusions.
- Ensure investigation documentation supports audit requirements and potential internal review processes.
Risk Identification & Trend Analysis:
- Identify risk areas emerging from investigation activities and case outcomes.
- Analyse investigation trends, recurring incidents, and systemic issues impacting the organisation.
- Report identified risks, patterns, and trends to the Group Investigation Manager.
- Recommend corrective and preventative measures to reduce future occurrences and strengthen control environments.
Disciplinary & Hearing Support:
- Assist in preparing investigation cases for internal disciplinary hearings.
- Analyse evidence and data to support fair, consistent, and defensible disciplinary outcomes.
- Present findings and provide testimony at disciplinary hearings and other appropriate internal forums when required.
- Support effective resolution of cases through timely and accurate investigation outputs.
Stakeholder Engagement & Collaboration:
- Liaise with management, Compliance, ERM, and relevant third parties during the investigation process.
- Provide factual and objective input to stakeholders while maintaining confidentiality and professional integrity.
- Support cross-functional collaboration to ensure investigation matters are addressed efficiently and appropriately.
Operational Effectiveness & Contribution:
- Support the reduction of investigation backlogs and improve turnaround times for hotline and internal investigation cases.
- Enable investigators and management to focus on higher-risk and complex investigations through effective case handling.
- Contribute to improved workplace conduct, employee morale, and organisational productivity through effective investigations.
Qualifications
- Bachelor’s Degree Risk Management, Compliance, Criminal Justice, Law or a related field -(essential).
Experience
- 4 years experience conducting internal investigations, including hotline-related cases and disciplinary matters or similar role - (essential).
- Proven experience in evidence gathering, case documentation, and preparation of investigation files for disciplinary hearings, including providing testimony where required.
- Experience managing investigation caseloads with a focus on turnaround time, quality, and governance compliance.
Knowledge and Skills
- Working knowledge in identifying behavioural and systemic risks and contributing to corrective and preventative measures that support workplace conduct and productivity.
Closing Date
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Purpose of the Job
- The Software Engineer II is responsible for analysing, designing, developing, implementing, and testing medium to high-complexity back-end services and applications.
- The role builds scalable, efficient, and secure Go-based systems that support enterprise channels and operational platforms. It includes diagnosing and resolving transactional data issues, contributing to integration solutions, applying Go-specific concurrency patterns, and supporting existing services.
- The engineer collaborates with systems designers, architects, and cross-functional teams to deliver high-quality solutions aligned to business and technical standards.
Job Objectives
Back-End Development & Engineering:
- Design, develop, and implement Go-based backend services and APIs for enterprise channel and high-volume systems.
- Write clean, maintainable, idiomatic Go code using appropriate design patterns and concurrency mechanisms (including goroutines and channels).
- Build modular, testable components aligned to organisational frameworks, engineering standards, and secure coding practices.
- Participate in architectural discussions and contribute solution alternatives for medium to high-complexity engineering challenges.
Systems Analysis & Solution Design:
- Conduct system analysis on medium to high-complexity services, integrations, and data flows, particularly within enterprise channel environments.
- Translate technical and business requirements into scalable back-end architectures using Go, microservices, distributed patterns, and modern integration techniques.
Testing, Quality & Performance:
- Develop and maintain Go-specific unit, integration, and performance tests to ensure system reliability.
- Participate in peer code reviews to ensure adherence to Go best practices, performance requirements, and engineering quality standards.
- Diagnose, troubleshoot, and resolve issues across Go services, including transactional data anomalies, integration failures, and concurrency-related defects.
Service Integration & Deployment:
- Investigate and analyse integration requirements for Go-based services and support system interoperability across applications.
- Collaborate with DevOps, QA, and front-end teams to enable seamless deployment, containerisation, CI/CD automation, and operational readiness.
- Support production systems, troubleshoot data-related issues, and implement enhancements to improve system stability and performance.
Documentation & Continuous Improvement:
- Produce technical documentation for Go services, including solution designs, sequence diagrams, interface definitions, and configuration details.
- Contribute to engineering practice improvements, coding standards, and continuous learning initiatives.
Qualifications
- Diploma or Degree in Information Systems, Computer Science, or related field – (essential)
Experience
- 4 years’ experience in software engineering or a similar role – (essential)
- Experience with Go unit, integration, and performance testing – (essential).
- Experience building RESTful APIs, backend services, and system integrations – (essential).
- Experience with SQL/NoSQL databases and database optimisation – (essential).
- Hands-on experience with containerisation (Docker/Kubernetes), CI/CD pipelines, and Git-based version control – (essential)
Knowledge and Skills
- Proficiency in Go (Golang), including concurrency (goroutines, channels), modules, and Go tooling – (essential)
- Understanding of secure coding principles and modern security practices – (essential).
Closing Date
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Purpose of the Job
- To implement and maintain a profitable business model for the Meat Markets department adhering to all policies and procedures.
- Conducting Meat Market training at our offices, school and stores.
The job objectives entails:
- To design a profitable business model and ensure implementation.
- To ensure national Meat Market policy and procedures are implemented and adhered to.
- To ensure implementation of and adherence to the Food safety and Hygiene procedures and policies.
- To quality assess and control convenience foods suppliers.
- Efficiently managing the Meat Market training school.
- To provide exception input regarding maintenance of Butchery equipment.
Job Objectives
- To design a profitable business model and ensure implementation
- To ensure national Meat Markets procedures are implemented and adhered to
- To ensure implementation of and adherence to the Food safety, Hygiene procedures and policies
- To quality assess and control convenience foods suppliers •Efficiently managing the Meat Markets training school
- To provide exception input regarding maintenance of Meat Market equipment
- To provide input and suggestions regarding Meat Markets lay-out and equipment
- To ensure implementation of and adherence to processing and production procedures and policies
- To ensure implementation of and adherence to meat cutting standards, procedures and policies
Qualifications
Essential
- Matric or a qualification equivalent to a National Senior certificate
- Butchery qualification.
Experience
Essential:
- Minimum 4 to 6 years Butchery experience Desirable
- Meat Market management experience
- Manufacturing experience
- Cost accounting
Knowledge and Skills
Essential
- Business management principles
- Financial management principles
Desirable
- Cost accounting
- Manufacturing principles
Closing Date
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Purpose of the Job
- The purpose of the Trainee Regional People Partner is a learning and development opportunity as part of the Divisional and Regional People Succession planning and People capability and capacity pipeline. The incumbent will work against the Regional People Partner accountabilities to ensure comprehensive exposure to the future role.
- The purpose of the future role of Regional People Partner is to work alongside the Divisional People Partner and business to ensure efficient and effective functional People operational delivery and practice management to the assigned division, business leadership, employees and other related stakeholders to drive the People agenda as aligned with business strategic and operations objectives.
Job Objectives
Employee Centric Delivery
- Providing input into the People strategy for the Division and specific region and ensuring effective implementation plans.
- Driving People operational planning as input into the divisional and regional operational plans.
- Executing against the Divisional People Roadmap.
- Delivering end-to-end People services and solutions to the business, including the facilitation and resolution of industrial relations related matters.
- Guiding and coaching the team on People practices, policies and procedures and managing escalations from within the region. Staying abreast of new developments within the People team to ensure that the region is aligned and aware of People service and solution capabilities and offerings.
- Collaborating with the broader People team to enable provision of services and solutions.
- Driving the implementation of People projects and/or new People initiatives in the division,inclusive of all employee enablement and optimisation initiatives.
- Consolidating workforce capability and capacity requirements and developing the workforce plan and structural requirements for business.
- Together with the Divisional People Partner and Recruitment Consultant, overseeing the sourcing, recruitment and onboarding for the region (in alignment with the People Solutions and Services Teams).
- Together with the Divisional People Partner and in conjunction with People Solutions and Services Teams, overseeing and tracking career management and succession planning for the Region (Workplace Skills Plan).
- Managing the regional execution of talent management (including performance management, learning and development) for the business and associated budgeting and administration.
- Managing People data and trends within the region in order to diagnose people issues and to provide insight into recommending effective solutions for the business in collaboration with the People team.
- Providing guidance and People advisory services to leadership within the region and aligning change priorities and agenda’s to align People and regional objectives and timelines.
- Providing holistic People support to the region by delivering on the full People value chain and employee life cycle. Supporting the Region on various workforce management, scheduling, time and attendance and other People wellness and health and safety activities to ensure the overall wellbeing and operational efficiency of the region.
People (Self, Team & Organisational)
- Facilitating various People activities, operations and administration within the region to enable optimal productivity and engagement.
- Managing employee engagement initiatives for the region.
- Managing employee wellness initiatives in the business region.
- Co-creating People solutions with the region to ensure that all individual, team and organisational imperatives are aligned.
Financial, Reporting & BI
- Developing the regional People budget as input into the business operational budget and or the People Partner budget within the People structures.
- Managing People related costs and financial compliance as applicable for the region.
- Taking accountability for all People related data and system inputs for the region including the accuracy of organisational structures, reporting lines, location and other People data attributes.
- Driving the use of data to empower People related decision-making and sharing both traditional People metrics and new People insights with the region.
Governance & Compliance
- Managing adherence to People governance structures, policies, processes, frameworks and procedures for the region.
- Implementing People governance, structures, policies, processes, procedures and frameworks within the region.
- Managing the identification and mitigation of key People risks for the region in conjunction with Operations teams. Accountable for the delivery of a regional People Risk Plan.
Future-Fit
- Overseeing the implementation of change initiatives in order to drive adoption of change.
- Managing the identification of relevant technology requirements for the People function in the region to enable a seamless employee experience.
- Managing opportunities for continuous improvement in regional People processes in conjunction with the Divisional People Partner, People Solutions and Services team.
Qualifications
Essential
- Degree in Human Resources or equivalent
Experience
Essential
- 2 years in an HR Business Partnering or equivalent role, driving HR delivery of frameworks, policies, procedures and guidelines and managing HR service delivery.
- Demonstrable knowledge of HR practices within the FMCG, retail sector, applying the principles of optimum capability and capacity planning in a retail orientated environment.
- Exposure to statutory requirements, applying and monitoring relevant laws, regulations and best practices as they relate to HR in the specific operational context. Knowledge of HR policies, procedures, legislation and regulations.
- A sound understanding of diversity and inclusion concepts and processes and the link between employment equity and good HR practices.
- We value practical learning experiences, in the event that a candidate does not have a degree, demonstrable relevant experience will be considered. A proven track record of strong generalist HR delivery executing the tactical aspects of HR delivery in a retail environment.
Desirable
- Experience within the FMCG, retail sector or similar.
Knowledge and Skills
- Connecting & Initiating - Recognises and values the contributions of others. Prioritises team goals and is willing to assist others in goal achievement. Holds themselves accountable to others.
- Interacting & relating – Communicates confidently and shares openly. Shows patience and consideration for others.
- Executing & achieving - Plans activities and projects well in advance. Shows commitment by having contingency plans in place.
- Responding & adapting - Responds quickly to challenging situations and learns new coping strategies.
- Analysing & Innovating - Systematically analyses information and readily comprehends new concepts and information.
- Performance & output alignment - Interprets individual and team performance data to identify areas of poor performance.
- Human Capital administration, policies & procedures - Applies understanding of the organisation's HC operating model and how the administrative function integrates with other functions.
- Human Capital partnering & implementation - Provides general ongoing HC services to the business unit / operating area
- Human Capital development - Applies skills development practices within the business / operating areas ensuring ongoing support and alignment of the Divisional Training Managers and/or the Solutions Learning and Development team.
- Governance & ethical behaviour - Applies the Governance Policy, Code of Conduct and ethical behaviour.
Closing Date
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Purpose of the Job
- This management position requires you to maintain a well-run butchery by managing stock levels, budgets, staff, quality standards, as well as implementing value added promotions and ensuring customer satisfaction.
Job Objectives
- To perform people management functions in the Meat Market
- To ensure client satisfaction of our customers
- To ensure product and stock availability through effective planning.
- To take responsibility for all quality control activities in the Meat Market environment
- To manage the administrative functions within the Meat Market
- To perform stock management functions within the Meat Market
- To manage all Hygiene and Safety activities of the Meat Market.
- To conduct various ad-hoc responsibilities to assist the team
Qualifications
Essential
Desirable
Experience
- 3-5 years Meat Industry Experience
- Previous Management Experience in a customer centric environment
Knowledge and Skills
- Knowledge of Meat Market hygiene and safety standards
- Knowledge of meat cuts/ products
Closing Date
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Purpose of the Job
- This management role will see you maintain a well-run butchery, manage stock levels, budgets, staff and quality standard, as well as implementing value added promotions and ensure customer satisfaction.
- To take accountability for all the Meat Markets in Region of responsibility. Key outputs include:
- To control and monitor the quality of all activities and produce in Meat Markets; monitor the hygienic and safety processes of the region;
- To drive and manage all promotional activities in the region and to report on all sales activities of and complete administrative duties for the region.
Job Objectives
- To perform people management functions in the Meat Market
- To ensure client satisfaction of all Meat Market customers.
- To ensure product and stock availability through effective planning.
- To take responsibility for all quality control activities in the Meat Market
- To manage the administrative functions within the Meat Markets.
- To perform stock management functions within the Meat Market
- To manage all Hygiene and Safety activities of the Meat Market.
- To conduct various ad-hoc responsibilities to assist the team
Qualifications
- Essential: Grade 12/ NQF 4
Experience
- Experience : 5 Years in a management position
Knowledge and Skills
Essential:
- Knowledge of Meat Market hygiene and safety standards
- Knowledge of meat cuts/ products
- Basic knowledge of first aid
- Knowledge of meat cuts/ products
- IR Knowledge
- FMCG principles
- Merchandising standards and principles
- Knowledge of Meat Market Operations
- Knowledge of Meat Market hygiene and safety standards
Closing Date
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Purpose of the Job
- The purpose of the Customer Service Assistant role is to provide our customers with the best customer service experience.This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed.
- The role is a critical part of company's frontline company support, ensuring customers’ requests are actioned with a sense of urgency, care, and understanding.
- The Customer Services Assistant ensures that customer calls and concerns are properly considered, captured on the system, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge.
- To ensure that we optimise our service delivery to our customers and align with our teams, the working hours are a 40-hour work week scheduled according to a planned weekly schedule (any five days from Monday to Sunday (shift work), including public holidays) within legislative requirements.
Job Objectives
- Delivering high quality customer service and continually contributing towards a culture of customer service
- excellence – being passionate about the customer experience!
- Managing all incoming calls and communicating clearly with our customers, providing support pertaining to questions, resolution of any emerging problems and product / service information with accuracy.
- Being proactive to urgent/emergency situations in accordance with product/service guidelines.
- Providing timely escalation of requests and updating our customers on the progress of resolution.
- Remaining knowledgeable of performance requirements, brands, products, campaigns, and process documentation – being passionate about your own development!
- Ensuring all service level goals are understood and achieved.
- Taking the necessary steps to drive up customer retention.
- Following all set Shoprite standards, policies and procedures and providing input when something is not working as well as it should.
- Proactively seeking ways to continuously improve the customer experience.
- Taking initiative and assist teammates in need, where possible (example: with knowledge transfer or language barrier with customer).
- Supporting other responsibilities that may be assigned from time to time.
Qualifications
Essential
Beneficial
- Degree/Diploma or Courses in Communications or a related field.
Experience
Essential
- 1-3 years’ experience in a Customer Services environment or similar role.
Knowledge and Skills
Essential
- Strong proficiency in Microsoft Office 365, including SharePoint Online
Desired
- Experience in a retail / contact centre environment
Closing Date
Method of Application
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