Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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- Purpose: We're seeking a dedicated Tactical Training Instructor to ensure the effective execution of professional training interventions within Fidelity ADT, adhering to organizational policies, legislative regulations, and ETQA requirements.
Key Responsibilities:
- Conduct professional training interventions within Fidelity ADT.
- Provide on-the-job Tactical Training and Coaching to Armed Reaction Officers.
- Actively participate in external and internal training initiatives as a professional trainer.
- Maintain strict adherence to all training requirements to minimize associated risks.
- Ensure compliance with accredited Training interventions and quality assurance standards (SASSETA, NKP, PSIRA, PFTC, CAA, etc.).
- Collaborate as a team player in training functions, contributing to resource logistics and asset control in the best interest of the Company.
Minimum Requirements:
- Grade 12 school qualification.
- PSIRA Registered Grade B.
- Valid driver’s license (Code: B).
- Training and development qualification related to training or similar fields.
- Minimum of five (5) years of training experience within the security training environment.
- Strong leadership and motivational skills to inspire both direct and indirect teams.
- Ability to thrive in an innovative environment, applying common-sense judgment and providing clear direction.
- Thorough understanding of regulatory requirements and business impacts.
- Demonstrated integrity and trustworthiness.
- Excellent communication, interpersonal, and presentation skills.
- Willingness to travel as needed.
- Clear criminal record.
- Proficiency in Microsoft Office 365 packages.
Deadline:20th April,2026
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Generic Job Purpose:
- The overall purpose of the position is to effectively manage the functions of the Operations Department within the region, with key focus on providing quality contractual services to customers, in compliance with legislation, company policies, processes and procedures, and to ensure the achievement of budgeted financial targets.
- The role requires a highly engaged leader who will implement future strategies for producing the changes needed to achieve the required business results.
OUTPUTS
Key Performance indicators
- People and processes
- Compliance
- Armed Response
- Guarding Management
- Overhead Costs
- Fleet Management
- Accident Management
- Training
- Environmental Health & Safety
- General functions
Aligning with people with process
- Communicate the direction in words and deeds to all those whose cooperation may be needed to influence the teams and coalitions.
- Energize people to overcome all forms of barriers to change and therefore achieve the agreed business results.
- Produce change to build a successful and profitable function.
- Provide leadership and instruction to a senior team of managers responsible for a truly customer-service orientated organization.
- Manage interdivisional relationships within the organization, work directly with other internal functional areas and take ownership for the department.
- Create a performance-based culture and ensure effective succession planning.
Compliance
- Responsible for ensuring that all company processes and procedures relating to Armed Response, Guarding, Fleet and Training comply with the company rules as well as the relevant statutory laws.
- Responsible for ensuring that company operations comply with all internal standards and requirements.
- Actively monitor and drive compliance management within the Operations Department to minimize risk exposure to potential reputational damages and/or fines. Utilize existing compliance management systems i.e. FAMS, GreenFleet, Secure Drive etc to deliver the required results.
- Manage the flow of information to and from business partners to ensure compliance within the various business units.
- Train and educate relevant staff, supervisors and business partners so that they are informed of any legal changes and updates to compliance guidelines.
- Conduct regular region and branch assessments to determine whether company policies and procedures are compliant.
Armed Response
- Be a true partner to the business by managing the interaction between Armed Response and all other business functions – HR, Finance, CMC, CCC etc.
- Drive continuous improvement in service delivery and cost efficiencies through the analyses and interpretation of data, improvement of processes and the implementation of new projects where appropriate.
- There will be a strong focus on attrition analysis and the operationalization of service plans to this effect.
- Work directly with business partners – General Managers, Regional Managers and Branch Managers - in development of area specific plans.
- Assist the business in achieving the budgeted Gross Margin by continuous service improvement and cost management, included but not limited to:
- Fuel consumption, fuel usage, mileage management.
- Vehicle related costs through reduction in accidents and accident costs and the optimization of resource deployment.
- Direct labour costs like overtime, absenteeism, training, excess leave and staff turnover.
- Overhead cost control to effectively manage the Cost To Serve.
- Define and drive targets set nationally or in agreement with internal business partners.
- Implement processes and systems to manage and drive down complaints / queries and terminations.
Guarding Management
- Drive continuous improvement in service delivery and cost efficiencies through the analyses and interpretation of data, improvement of processes.
- Work directly with business partners – General Managers, Regional Managers and Branch Managers to ensure:
- Correct wage to revenue ratios in all contracts
- Assessment of monthly NPS scores and overview of action plans
- Direct labour costs like overtime, absenteeism and excess leave are being managed effectively
- Ensure that all vehicle related policies are being adhered to.
- Ensure that all vehicle related costs are being managed effectively within the regions/branches.
Overhead cost control to effectively manage the Cost to Serve.
- Define and drive targets set nationally or in agreement with internal business partners.
- Implement processes and systems to manage and drive down complaints / queries and terminations.
Fleet Management
- In conjunction with the Regional Fleet Manager.
- Overall responsibility for maintaining a safe, reliable and cost-efficient fleet of vehicles to support the business.
- Accountable for cost controls and managing of internal (FSG Logistics Department) and external vendor relations.
- Efficient resource planning in terms of vehicles.
- Fuel management.
Accident management
- Effective management of all Fleet Management processes like cluster setup, onboard vehicle monitoring, violation reporting and management.
Training
- In conjunction with the Fidelity ADT Training department.
- Ensure that all Operational employees are fully trained in accordance with legislation and internal training requirements.
- Together with business partners and the Fidelity ADT Training department, we continuously develop training initiatives to improve on the skill sets of Operations employees to be able to execute on the customer demands.
- Ensure that all Operations employees are fully trained to cope with the daily demand and scope, with a specific focus on EHS. Consistently evaluate the operational environment and adopt the training requirements so that employees are equipped to deal with these changing demands.
Environmental Health and Safety
- Provide transformational leadership in the effective management of the EHS function.
- Conduct EHS audits and implement corrective actions where required.
- Lead significant improvements in the reduction of Significant Incidents and Motor Vehicle Accidents.
- Review all serious and significant incidents and near missed incidents with a view of formulating corrective actions and effective managing of risk.
General
- Together with the finance team, we create the Operations department’s annual budget.
- Formally review the region’s financial Income Statements on a monthly, quarterly and annual basis with the financial team and business teams.
- There will be a strong focus on customer service and operational execution.
- Continuous customer involvement is a key requirement for service improvement.
- Performance management of all direct reports is essential, review performance KPI’s as required and develop plans for improvement in performance where required.
- Ensure compliance with internal policies and procedures, external regulations and standards.
- Mentor and coach direct reports to ensure their growth and development and the continuous succession.
- Drive reward and recognition activities.
standard operating procedures
- Ensure that the disciplinary code is always adhered to.
- Standing Operating Procedures must be upheld.
- Meeting and keeping on agreed upon targets.
- High standard of service must be upheld.
- Ensure that feedback is always given.
- Always ensure compliance.
- Ensure that the company values are always upheld
Competency
- Strong effective communicator.
- Ability to coordinate the efforts of a large team of diverse employees.
- Demonstrated ability to for continuous improvement and departmental contribution. Ability to lead in an environment of constant change.
- Demonstrated effectiveness in customer interactions.
- Financial Acumen.
- Aptitude for the use of technology within the operational environment.
- Comfort around senior management
- Follow through and conclude on all commitments
Deadline:24th April,2026
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Purpose of the role:
- reporting to the Regional Manager. The overall purpose of this position is to manage several Operations Managers in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.
Minimum Requirements:
- Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
- Valid Driver’s License with own reliable transport is required.
- At least 10 years’ experience in the security industry.
- At least 5 years’ experience in the Operational Security Management structure.
- Working knowledge of the Firearm Act and Firearm competency.
- Staff management experience is required.
- Computer literacy with expert knowledge of the complete Microsoft package.
- No criminal record or any pending cases.
- Sound planning, administration, interpersonal communication and client liaison skills are required.
- Strong leadership and organisational skills, as well as good interpersonal and communication skills, are essential.
- Knowledge of ISO 9001:2008 Quality Management and its requirements.
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
- Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
- Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
- General management and supervision of security staff to ensure that required performance is met at all times
- Dealing with all required administration matters
- Liaising daily with management on various operational issues
- Liaising daily with Regional Management on various Operational matters
- Ensuring that all HR related queries are dealt with promptly
- Formulate disciplinary actions
- Ensuring the timeous submission of employment forms to the Regional Office.
- Submitting relevant weekly / monthly incident and general reports to Management
- Investigating incidents and reporting on such
- Must have sound knowledge of the ISO 9001:2008 Management System.
Other personality attributes:
- Assertiveness
- Initiative
- Strong leadership ability
- Presentable
Core Competencies:
- Analytical, Critical Thinking & Planning skills
- Leadership & Self Development
- Goal Setting & Organisational skills
- Driving & Managing change
- Driven for results
- Interpersonal skills
- Communication direction & skills
- Development of others
- Customer focus
- Teamwork
Deadline:30th April,2026
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Overall Purpose of the Job:
- Is to visit sites, do road shows and visit parades to sell loans and policies and taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
Responsibilities:
- Visiting all new sites that the Region open
- Visit sites that have lesser than 30% market share
- Visit parades early in the morning and later in afternoon
- To do road shows and wellness days as well
- Capturing the loans and policies
- Have a target set to be made for the month
- Giving advice to prospective customers of the various Umsuka products on offer.
- Addressing and resolving client queries promptly and satisfactorily.
- Ensuring that applications are Processed timeously.
- Ensuring that contracts are cleared and submitted in time for payments.
- Liaise with respective Fidelity branch contact persons for efficient issuing of loans to clients.
- Ensuring strict adherence to the requirements of the National Credit Act as well as the Consumer Protection Act and any other compliance related laws are maintained at all times.
- Assisting with market related issues for the company.
- Provide general customer service and assistance to Umsuka Wemali finance clients
Experience and qualifications and requirements for the post
- Grade 12 or National Certificate in Customer Service
- Sales experience will be an advantage
- Customer service
- Computer literate
- Experience in credit lending environment would be an advantage
- Own Vehicle and code 8 driver’s license
SKILLS & OTHER ATTRIBUTES:
- Excellent interpersonal & teamwork skills
- Excellent time management skills and ability to multi-task and prioritise work
- Excellent communication and listening skills essential
- Ability to work in a fast paced and high stress environment
- Strong organisational and planning skills
- Self-Motivated
- Exercise Initiative
- Adaptability
- Customer service orientated
- Telephone Etiquette
- Bilingual
- Target driven
Deadline:20th April,2026
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- Positions exist for the use and application of Firefighters within the Fidelity Group to respond and deal with any and all fire related incidents.
- The main responsibilities include but are not limited to response of Fire incidents and firefighting, emergency rescue services, rendering basic medical care, fire prevention and training activities, operating and maintaining of firefighting equipment and apparatus and all related work as required in order to protect the lives and property of the clients of the Fidelity Group.
Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:
- Responding to fires, rescues and related emergency and non-emergency humanitarian incidents
- Responding to incidents involving hazardous substances
- Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
- Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
- Operating a range of equipment to control, manage and extinguish fires
- Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
- Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
- Participate in training drills, simulation exercises and physical fitness training as directed
- To train all relevant employees on the theory and practice necessary to fight fires
- Advise on preventative and corrective actions
- Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
- Perform basic level maintenance on equipment to ensure operational readiness
- Checking, cleaning, testing and maintaining vehicles and equipment
- Complete computerised occurrence log in order to maintain proper records of daily occurrences
- Conducting health and safety inspections in order to maintain a safe work environment in the workplace
- Completing of pro forma documentation
- Participating in Departmental Health and Safety Committee meetings
- Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
- Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
- Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
- Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
- Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
- Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
- Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
- Undertaking supervisory and line functional personnel related functions
Qualifications, experience and other competencies required:
- Grade 12 as a minimum school qualification
- IFSAC Accredited
- NFPA 1001 Firefighter 2 certification
- Firefighter II Certification
- Firefighting training and at least 2 – 3 years related experience are essential
- Valid code C1 drivers license with PrDP
- Advanced driving experience advantageous
- Medically and physically fit
- Good understanding and practice of Fire prevention procedures
- Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
- Clear criminal record.
- Capability to react within efficient time frames to emergency situations
- Administration, interpersonal communication and customer liaison skills are required.
- Hazmat experience and knowledge essential
- EMT certification
- First Aid levels 1 to 3
- Basic Ambulance Attendant
Core Competencies:
- Strong communication skills, both verbal and written
- Sound understanding of the Hazmat guidelines
- Sound understanding of the Security Industry and how to act within the code of conduct of the Group and Regulatory Authority.
- Sound understanding of fundamental elements related to firefighter instructor applications within an operational role.
Deadline:20th April,2026
go to method of application »
- Positions exist for the use and application of Firefighters within the Fidelity Group to respond and deal with any and all fire related incidents.
- The main responsibilities include but are not limited to response of Fire incidents and firefighting, emergency rescue services, rendering basic medical care, fire prevention and training activities, operating and maintaining of firefighting equipment and apparatus and all related work as required in order to protect the lives and property of the clients of the Fidelity Group.
Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:
- Responding to fires, rescues and related emergency and non-emergency humanitarian incidents
- Responding to incidents involving hazardous substances
- Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
- Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
- Operating a range of equipment to control, manage and extinguish fires
- Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
- Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
- Participate in training drills, simulation exercises and physical fitness training as directed
- To train all relevant employees on the theory and practice necessary to fight fires
- Advise on preventative and corrective actions
- Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
- Perform basic level maintenance on equipment to ensure operational readiness
- Checking, cleaning, testing and maintaining vehicles and equipment
- Complete computerised occurrence log in order to maintain proper records of daily occurrences
- Conducting health and safety inspections in order to maintain a safe work environment in the workplace
- Completing of pro forma documentation
- Participating in Departmental Health and Safety Committee meetings
- Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
- Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
- Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
- Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
- Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
- Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
- Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
- Undertaking supervisory and line functional personnel related functions
Qualifications, experience and other competencies required:
- Grade 12 as a minimum school qualification
- IFSAC Accredited
- NFPA 1001 Firefighter 2 certification
- Firefighter II Certification
- Firefighting training and at least 5 – 6 years related experience are essential
- Valid code C1 drivers license with PrDP
- Advanced driving experience advantageous
- Medically and physically fit
- Good understanding and practice of Fire prevention procedures
- Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
- Clear criminal record.
- Capability to react within efficient time frames to emergency situations
- Administration, interpersonal communication and customer liaison skills are required.
- Hazmat experience and knowledge essential
- EMT certification
- First Aid levels 1 to 3
- Basic Ambulance Attendant
Core Competencies:
- Strong communication skills, both verbal and written
- Sound understanding of the Hazmat guidelines
- Sound understanding of the Security Industry and how to act within the code of conduct of the Group and Regulatory Authority.
- Sound understanding of fundamental elements related to firefighter instructor applications within an operational role.
Deadline:20th April,2026
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Job Description
Key Roles of a Debt Counsellor:
- Assessment: Evaluate the consumer's income and expenses to determine if they are over-indebted, as described by Nedbank.
- Negotiation: Liaise with creditors to reduce interest rates and extend repayment periods to make installments affordable, according to
- Restructuring: Create a formal repayment plan, often formalized by a court order, protecting the consumer from creditor legal action.
- Consolidation: Combine multiple debt repayments into a single monthly payment.
- Protection: Advise clients, handle legal paperwork, and protect assets like homes or cars from repossession, as discussed on the National Debt Counsellors website.
- Finalization: Issue a clearance certificate once all debt (excluding home loans) is repaid to clear the consumer's credit record, as explained on the National Debt Counsellors website.
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- The above position is vacant at our Edenvale branch. The overall purpose of this position is to assist the Operations Manager within the Cash in Transit division and ensure that Cash in Transit (CIT) operations are conducted according to planned procedures and schedules.
Minimum Requirements:
- Clear Criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash In Transit (CIT) certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- Computer literate (compulsory)
- At least 3 years’ experience in security industry or similar role (Advantageous at FSG)
- CIT management/ supervisory experience is advantageous
- Valid driver’s license is an advantage
- Own transport is advantageous
- Able to work under pressure
- Prepared to work irregular hours
- Clear disciplinary record
Key Performance Areas (not totally inclusive):
- ATM investigations
- Missed loads feedback
- Daily update I r o balancing
- Daily update on SLA checks - alarm testing etc
- Daily updates/ follow ups on both SLA breach and canister breaches
- Tracking of shortages per custodiam
- Scheduling of refreshed training for custodian
- Downloading of all FLM footage and performing spot checks
- ATM equipment checks/report
- Error feedback on all ATM's (SOL/ SPARK/ Capitec)
- Timekeeping on all Nedbank and Capitec Dedicated Vehicles
- All ATM Billing
- Ensuring Takeover swaps/ Balancing is arranged prior to Custodian going to leave
- Ensuring Auditor is assisting when Swaps/ Balances are done for Sol/Lesaka/Capitec/ Spark
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Pay attention to detail
- Customer service and relations
- Quality Assurance
- Planning and organising skills
- Alertness
Deadline:30th April,2026
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Job Description
Minimum Requirements:
- Managing and overseeing the physical verification of firearms
- Compile and submit monthly scanning reports For Robertville
- Reporting of all incidents to relevant stakeholders
- Escalating of all incidents as required
- Recommend disciplinary actions to incidents
- Maintain all Robertville Armoury equipment
- Destroy any confidential information safely and securely
- Distribution and record keeping of all RF tags
- Responsible for the duty rosters of Robertville Armourers
- Set up and sign off duty roster for Robertville armoury
- Distributing Firearms to Gunsmiths for repairs
- Receiving of broken firearms from all branches
- Distributing of all firearms to all branches
- Daily and weekly scanning of Robertville firearms
- Capture and update FAMS system everyday with regards to armed employee details including: New firearm allocation, firearm movement, firearm training, firearm incidents, firearm licenses (renewed and new)
- Compile and distribute FAMS weekly reports and send to branches
- Comply with group firearms policies and limits of authority.
- Conduct regular monthly meetings with all Robertville Armoury staff
- Ensure compliance to the FAWI to ensure firearms are collected in an armoured vehicle and armed escort
- Ensure all role players are notified of movement of all firearms from Robertville
- Check and ensure compliance of asset exception report
- Weekly inspections of Robertvile Armoury
- Provide daily, weekly and monthly feedback as requested by Management
- Ensure all armed officers are compliant to the firearms control act when firearms are distributed
Key Performance Areas: (Not totally inclusive):*
- Ensure FSG offers the best partnerships with suppliers
- Maintain excellent supplier relationships
- Liase with SAPS for stolen firearms
- Liase with gunsmiths for the ordering of new firearms parts, cleaning, ammunition requirements .
- Be the first point of contact for any crisis management
- Arrange quarterly polygraph tests for firearms controllers
- Send out reminders of best practice to all branches and support staff with any internal queries
- Act as contact person for all queries that needs to be escalated to management
- Any Ad Hoc duties as requested by Management
Skills required:*
- Strong planning skills
- Leadership skills
- Organizational skills
- Good interpersonal skills
- Communication skills
- Analytical, Critical Thinking skills
Other personality attributes:
- High methodical working methods are required.
- Attention to details.
- Ability to liaise professionally with personnel at all levels.
- Ability to work without supervision and under pressure.
Deadline:14th May,2026
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Summary:
- Fidelity Securefire South Africa is looking for a dedicated and customer-focused Client Liaison Officer to join our team. The successful candidate will be responsible for maintaining strong relationships with our clients, providing excellent customer service, and acting as a liaison between our clients and internal departments.
Responsibilities:
- Develop and maintain relationships with clients to ensure a high level of customer satisfaction
- Act as the primary point of contact for clients, addressing any inquiries or concerns in a timely and professional manner
- Ensure that all client communications are clear, concise, and accurate
- Coordinate with internal departments to resolve any client issues or requests
- Monitor client satisfaction and gather feedback to continuously improve our services
- Assist with the onboarding of new clients and provide support throughout the process
- Provide regular updates to clients on the status of their account, projects, or services
- Proactively identify opportunities to upsell or cross-sell additional services to clients
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or related field
- Previous experience in a similar client-facing role, preferably in the security or fire protection industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in Microsoft Office applications and CRM software
- Knowledge of security and fire protection systems is a plus
Deadline:21st April,2026
Method of Application
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