Client Liaison Officer at Fidelity Services Group

Summary:

• Fidelity Securefire South Africa is looking for a dedicated and customer-focused Client Liaison Officer to join our team. The successful candidate will be responsible for maintaining strong relationships with our clients, providing excellent customer service, and acting as a liaison between our clients and internal departments.

Responsibilities:

• Develop and maintain relationships with clients to ensure a high level of customer satisfaction
• Act as the primary point of contact for clients, addressing any inquiries or concerns in a timely and professional manner
• Ensure that all client communications are clear, concise, and accurate
• Coordinate with internal departments to resolve any client issues or requests
• Monitor client satisfaction and gather feedback to continuously improve our services
• Assist with the onboarding of new clients and provide support throughout the process
• Provide regular updates to clients on the status of their account, projects, or services
• Proactively identify opportunities to upsell or cross-sell additional services to clients

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field
• Previous experience in a similar client-facing role, preferably in the security or fire protection industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in Microsoft Office applications and CRM software
• Knowledge of security and fire protection systems is a plus

Deadline:21st April,2026