Investigator at Shoprite Group of Companies

Purpose of the Job    

• The Investigator is responsible for identifying, investigating, and reporting on incidents of misconduct, fraud, and irregular activities within the organisation.
• The role supports effective disciplinary processes by gathering and analysing evidence, preparing investigation documentation, and contributing to corrective and preventative actions that mitigate risk, improve workplace conduct, and protect the organisation’s integrity.

Job Objectives    

Investigation Management:

• Identify, assess, and investigate incidents of misconduct, fraud, and irregular activities within the organisation.
• Manage investigations from initiation through to closure, ensuring matters are handled objectively and confidentially.
• Gather, verify, and analyse information and evidence relevant to each investigation to establish factual findings.
• Conduct structured interviews with relevant parties to obtain accurate and reliable information.

Case Documentation & Evidence Handling:

• Organise and maintain accurate, complete, and well-structured case records and investigation files.
• Document investigation circumstances, methodologies, findings, and outcomes in line with governance requirements.
• Compile detailed, objective, and factual investigation reports that clearly articulate evidence and conclusions.
• Ensure investigation documentation supports audit requirements and potential internal review processes.

Risk Identification & Trend Analysis:

• Identify risk areas emerging from investigation activities and case outcomes.
• Analyse investigation trends, recurring incidents, and systemic issues impacting the organisation.
• Report identified risks, patterns, and trends to the Group Investigation Manager.
• Recommend corrective and preventative measures to reduce future occurrences and strengthen control environments.

Disciplinary & Hearing Support:

• Assist in preparing investigation cases for internal disciplinary hearings.
• Analyse evidence and data to support fair, consistent, and defensible disciplinary outcomes.
• Present findings and provide testimony at disciplinary hearings and other appropriate internal forums when required.
• Support effective resolution of cases through timely and accurate investigation outputs.

Stakeholder Engagement & Collaboration:

• Liaise with management, Compliance, ERM, and relevant third parties during the investigation process.
• Provide factual and objective input to stakeholders while maintaining confidentiality and professional integrity.
• Support cross-functional collaboration to ensure investigation matters are addressed efficiently and appropriately.

Operational Effectiveness & Contribution:

• Support the reduction of investigation backlogs and improve turnaround times for hotline and internal investigation cases.
• Enable investigators and management to focus on higher-risk and complex investigations through effective case handling.
• Contribute to improved workplace conduct, employee morale, and organisational productivity through effective investigations.

Qualifications    

• Bachelor’s Degree Risk Management, Compliance, Criminal Justice, Law or a related field -(essential).

Experience    

• 4 years experience conducting internal investigations, including hotline-related cases and disciplinary matters or similar role - (essential).
• Proven experience in evidence gathering, case documentation, and preparation of investigation files for disciplinary hearings, including providing testimony where required.
• Experience managing investigation caseloads with a focus on turnaround time, quality, and governance compliance.

Knowledge and Skills    

• Working knowledge in identifying behavioural and systemic risks and contributing to corrective and preventative measures that support workplace conduct and productivity.

Closing Date    

• 2026/03/09