Current Jobs at Vodafone Global Enterprise

Role Purpose/Business Unit:

• The Senior Consultant: Multi Channel Support plays a pivotal role in driving operational excellence and customer satisfaction across Vodacom’s digital and assisted service channels.
• This role is responsible for providing expert guidance, strategic insights, and hands-on support to optimize the performance, integration, and user experience of all multi-channel platforms, including chat, social media, email, and self-service portals.
• The consultant collaborates closely with cross-functional teams to ensure seamless customer journeys, resolve complex issues, and implement innovative solutions that align with Vodacom’s digital transformation goals, ensuring that all channels deliver consistent, efficient, and high-quality support experiences.

Your responsibilities will include:

• To telephonically support general service queries and follow ups on existing Service Requests from BPs and internal services (082133).
• Manage service requests and identify root cause of fault within the specified timeframes.

Fault management

• Ensure fault management communication and escalation to the relevant parties where appropriate within predefined procedures and timeframes. (Merged, ADS Tech Network and PST)
• Analyse and conduct trend analysis with fault management in order to identify and manage escalation requirements.
• Interpret data, analyse results and provide reports.
• Identify, analyse, and interpret trends or patterns. 
• Identify improvement opportunities.

Support

• To provide Support to our internal and external Customers.
• Communicate with and respond to all Contact Centres pertinent information associated with fault management.
• To investigate and resolve escalations from Call Centre and Management.
• To escalate issues to other departments when needed, and follow up
• To draft reports in the spirit of continuous improvement to Line Management, Quality and Training functions.

The ideal candidate for this role will have:

• Matric/ Grade 12 (essential)
• A minimum of + 2-3 years’ experience in telecommunications.
• 2 Years in a call centre environment
• 2 Year experience in dealing with escalated queries.
• Relevant short courses advantage
• 2 years’ relevant experience in the telecommunications industry (essential) 

OR

• Matric is essential
• Relevant courses/certificates
• 2 years’ relevant experience in the telecommunications industry (essential)
• National Diploma or Bachelor’s degree in Business, Telecommunications, or related field (preferred)

Core competencies, knowledge, and experience:

• Owns outcomes and leads service excellence.
• Applies critical thinking and insight.
• Builds trust and influences effectively.
• Acts decisively under pressure.
• Plans and executes with precision.
• Collaborates across teams with ease.
• Communicates clearly and professionally.
• Delivers results with a customer-first focus.
• Delivers consistently on personal goals and KPIs.
• Builds strong internal and external networks.
• Produces clear, professional, and impactful documentation.
• Adapts quickly in a fast-changing environment.
• Maintains composure under pressure and setbacks.
• Acts with integrity and aligns to core values.
• Applies commercial thinking to drive client value.
• Strong analytical.
• Ability to work cross functionally in order to achieve desired results.
• Fault management.
• Excellent communication, interpersonal and problem-solving skills.
• Aware of own strengths and development areas.
• Specialised knowledge of all Vodacom products and services.
• Understanding of internal Customer service processes and departments (Quality, Training, CIC, Retentions, etc) is essential.
• Knowledge of GSM products and services and Telecommunications is essential.
• Knowledge of Customer Care applications such as ICAP, Eppix and Siebel is essential.
• Knowledge of Service Provider policies and procedures is essential.
• Understanding of Mobile Data and its components, including GSM/GPRS/3G.
• Customer focus with regards to understanding the service being delivered.
• Knowledge of Data Networks and its connectivity.
• Ability to define sometimes complex technical solutions.
• Case and Incident Management.
• Business Communication (Verbal & Written).
• Commercial Negotiation.
• Conflict Resolution and Problem Solving.
• Product Knowledge.
• Time Management and Prioritization.
• Reporting Skills.
• Stakeholder Engagement and Internal Collaboration.
• Adaptability in Fast-Paced Environments.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 20 April 2026. 

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Role Purpose/Business Unit:

• To define and execute Vodacom Group’s enterprise data vision and strategy, enabling the organisation to become a data first enterprise by 2030 through the creation, scaling and adoption of high quality data products, strong governance, and embedded data driven decision making across all markets and Group functions

Your responsibilities will include:

Define and Execute the Group Enterprise Data Strategy

• Define and own the Vodacom Group Enterprise Data Strategy, aligned to the Data First 2030 ambition and broader Group strategy.
• Establish enterprise data priorities, roadmaps and investment themes across markets and Group functions.
• Provide strategic guidance and decision ownership on data value pools, monetisation opportunities and value realisation frameworks.

Establish and Scale Enterprise Data Products and Platforms

• Drive the productization of data products to enable reuse and scalable consumption across markets and Group services.
• Partner with Technology and Data Infrastructure teams to ensure robust, secure and modern data platforms underpin enterprise data delivery.
• Ensure discoverability, quality, adoption and lifecycle management of data products across the organisation.

Embed Data Governance, Compliance and Trust

• Partner with Data Governance to ensure compliance with data governance, quality and regulatory frameworks across all markets.
• Provide leadership on responsible data usage, ensuring Data Products are managed ethically, securely and in line with regulatory expectations.
• Act as a senior escalation point for enterprise data risks, balancing innovation with compliance and trust.

Drive Data Driven Culture, Adoption and Executive Alignment

• Enable a data first culture by improving data literacy, fluency and decision making capability across the organisation.
• Engage and align senior executives, market leadership teams and key stakeholders on data strategy, priorities and outcomes.
• Represent Vodacom Group in partner engagements related to enterprise data and data driven innovation

Lead the Group Data Operating Model and Capability

• Design, establish and evolve the Group Data Function, including operating model, ways of working and stakeholder engagement.
• Build and lead a high performing enterprise data capability, developing talent, leadership depth and succession pipelines.
• Define and track data product maturity, adoption and value KPIs across operating companies and Group functions.

The ideal candidate for this role will have:

• Master's or Bachelor's Degree in Data Science, Computer Science, Information systems, Business Intelligence or a related quantitative field (essential).
• MBA or postgraduate business qualification is advantageous.
• Professional certifications in data management (e.g. DAMA CDMP), cloud platforms, or data governance frameworks are beneficial.
• Previous work experience in telecoms/technology industries 

Core competencies, knowledge and experience:

• Deep knowledge of enterprise data strategy, data management, data architecture, data governance frameworks, and data product management.
• Strong understanding of modern data platform technologies including cloud-native data lakes, lake houses, data mesh and data fabric concepts.
• Proficiency with cloud platforms (AWS, Azure, GCP) and awareness of data engineering, MLOps and AI/ML deployment patterns.
• Familiarity with data cataloguing, metadata management and data quality tooling (e.g. Collibra, Alation, Apache Atlas).
• Strong commercial acumen with the ability to translate data investments into measurable business value and ROI.
• Ability to lead, inspire and develop cross-functional, multi-disciplinary teams across diverse cultural and organisational contexts.
• knowledge agile methodology and ways of working

Closing date for Applications: 22 April 2026

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Role Purpose/Business Unit:

• A highly skilled DevSecOps based engineer with strong experience in Linux Redhat, Oracle database administration, and secure DevOps practices.
• Candidate will play a critical role in integrating security into software development lifecycle, ensuring the reliability, performance, and security of internal infrastructure and applications.

Your responsibilities will include:

• Manage and maintain Linux-based Production and Development environments.
• Administer Oracle database, ensuring high availability, performance and security.
• Design and implement DevSecOps pipelines that integrate security controls throughout CI/CD(Continuous Integration & Continuous Development) workflows.
• Automate infrastructure and application deployments using tech tools and deployment suits.
• Monitor systems and respond to incidents/faults applying root cause analysis and corrective actions.
• Implement and enforce security best practices in code, configuration, and infrastructure.
• Collaborate with Product owners, developers, DBA’s and CyberSecurity teams for high quality and efficient delivery.
• Conduct vulnerability assessments, risk analysis, and participate in security audits.
• Maintain documentation for system configuration, procedures and standards.
• Ability to mentor and train team members on complex concepts, with excellent leadership skills.

The ideal candidate for this role will have:

• Bachelor’s degree/Diploma in Computer Science, Information Technology, Information Security or related field.
• Oracle certifications (Advanced profession, Administrative).
• Security certifications (CompTIA, Security+).
• Experience in regulated environments (SOx, Billing and financial services).
• 5-8 years Telecommunications experience and in a support/operations environment.
• 3-5 years advanced experience on Java based applications and LINUX, Oracle related systems and applications.
• Must be in possession of a valid driver’s license.

Core competencies, knowledge, and experience:

• Strong knowledge of Linux system(RHEL, CentOS)
• Experience with Voucher management and voucher Generation
• Proven experience with Oracle Database (19c and higher), including backup and recovery, and security.
• Hands-on experience with DevSecOps toolsets/suits and methodologies. i.e: Jenkins, Git, Python, HashiCorp, Perl, CI/CD 
• Familiar with containerization technologies such as Docker, Kubernetes
• Proficient in scripting languages; Bash, Python, C, JAVA
• Strong knowledge and experience of RESTful APIs and URIs,
• Knowledge of compliance frameworks (i.e: ISO27001, NIST)
• Experience with SDLC framework, and the ability to lead all phases of SDLC, Requirements gathering and analysis, System design and architecture, Development and coding, Testing (unit, integration, system, UAT), Deployment and implementation, Maintenance and support
• Knowledge of designing and deploying cloud infrastructure. Managing and maintaining cloud environment across various platforms such as AWS, Azure

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 23 April 2026 

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Role Purpose/Business Unit:

This role will act as the finance business partner to support the International Business Chief Finance Officer to:

• Review and evaluate new business opportunities and partnerships across the Vodacom International Portfolio which will include strategy enablement, financial modelling and decision support, financial governance, supporting project execution, and overall project leadership. 
• Be the lead finance support for Group Commercial, IT, regulatory teams on IB portfolio related projects. This would relate to key projects, governance, shareholder matters, and overall performance management.

This role will act as the key focal point in synthesising the projects and entity governance from an IB leadership perspective, supporting the IB COO and CFO with decision support, interface with Group teams coordinating with the Business development / M&A / group finance functions, and interfacing with the Opco leadership teams in driving execution.

Your responsibilities will include:

• Act as the primary finance partner to Group Commercial on International Business initiatives, providing financial insight, deal support, and governance input across commercial strategies, partnerships, and growth opportunities.
• Guide, coach, and coordinate International Market Finance Business Partners, ensuring consistent application of group commercial frameworks, financial standards, and decision-support practices across markets.
• Lead the financial evaluation, structuring, and performance tracking of international commercial initiatives, including partnerships, wholesale agreements, and new revenue models, ensuring alignment with Group value creation objectives.
• Provide commercial and financial challenge to international markets, supporting pricing, margin management, cost optimisation, and capital allocation decisions in collaboration with Group Commercial and Technology teams.
• Drive standardisation, best-practice sharing, and capability uplift across international finance teams, strengthening commercial acumen and improving the quality and consistency of business cases and decision support.

The ideal candidate for this role will have:

• Bachelor of Commerce, CA, CIMA, or equivalent professional qualification. 
• At least 10 years of demonstrable financial management experience, preferably in telecoms, ICT, or multinational environments.
• Minimum 5 years in management or supervisory roles, ideally with exposure to international markets or partnership models. 
• Experience with financial governance, benefit realization, and value creation frameworks. 
• Familiarity with Vodacom/Vodafone Group processes and international business operations is an advantage.
• At least 5 year management/supervisory experience

Core competencies, knowledge and experience:

• Strong commercial finance leadership experience within a group or multi-market environment, with a proven ability to support central commercial functions and influence market-level outcomes.
• Advanced financial modelling, deal evaluation, and commercial structuring skills, with the ability to translate group strategy into clear, actionable guidance for market finance teams.
• Demonstrated capability in coaching and developing finance business partners, driving consistency, confidence, and commercial mindset across geographically dispersed teams.
• Excellent stakeholder management and influencing skills, particularly in engaging Group Commercial, Technology, and International Market leadership on complex, cross-border initiatives.
• Strong strategic thinking and execution discipline, with experience operating in matrixed organisations and balancing group priorities with local market realities.

Closing date for Applications: 22 April 2026

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Role Purpose/Business Unit:

• The primary focus is on promoting Vodacom as more than just a telecommunications company. A key acceleration unit is Vodacom Financial Digital Services, encompassing a range of products under Vodacom Financial and Digital Services such as the VodaPay App, SME Lending products, Payment Solutions (POS), SME Insurance Solutions, and Digital Lifestyle Services. The goal is to provide the best segmented propositions and customer experience within our digital ecosystem.
• Central to our aspirations is the ability to offer an unmatched, operationally efficient, and commercially viable Vodacom experience across all digital touchpoints. To support this vision, Vodacom Financial Services is striving to be a best-in-class customer centric company.
• The role is responsible for growing and driving online revenue, sales and marketing-related KPIs for the VFS business portfolio, including payment, lending, insurance, and digital lifestyle solutions.
• It will provide clear direction for strategic planning related to go-to-market activities, including strategic planning, marketing investment, and retrospective media and creative performance campaign analysis.
• This role will work closely with the Product, Analytics, Brand, Social Media, UX, Operations, and Finance teams within Digital Lifestyle Services as well as Vodacom Financial Services teams. Outputs include driving GTM campaign strategies and plans to deliver on overall marketing, brand and commercial goals within the various business units.
• The function plays a primary role in driving the optimization of the overall behavioural measurement score (BMS) for brand consideration and digital channel experience (TNPS), as well as revenue generated through digital and physical channels and associated cost savings.
• The role will be transformational and lead the acceleration required for the Consumer and SMME product marketing portfolio to become a leading competence within Vodacom Financial Services.

Your responsibilities will include:

Identification of Key Target Audiences

• Develop and implement a comprehensive marketing strategy tailored to the financial and digital portfolios.
• Focus on achieving online sales and supporting the sales and distribution team to meet overall business KPIs.

Media Planning and Implementation

• Plan, implement, and manage performance across all media types including TV, OOH, Radio, premium display, mobile display, programmatic advertising networks, paid search, and paid social.
• Ensure optimal allocation of the marketing budget across various channels to maximize ROI and achieve marketing objectives.

Overseeing Marketing Activities

• Manage and coordinate all marketing activities related to the VFS portfolio.
• Collaborate with internal teams (Product, Analytics, Brand, Social Media, UX, Operations, and Finance) to ensure cohesive and effective marketing campaigns.
• Monitor and analyze campaign performance, providing insights and recommendations for continuous improvement.
• Ensure compliance with brand guidelines and consistency in messaging across all marketing channels.  

Drive Breakthrough Marketing Innovation

• Identify and implement innovative marketing strategies and tactics to differentiate Vodacom's Fintech products and services in the market.
• Stay abreast of the latest marketing trends, technologies, and best practices to drive continuous improvement and innovation.
• Foster a culture of creativity and experimentation within the marketing team.

Provide Inspirational Leadership and Coaching

• Lead and inspire the Vodacom Financial and Digital Services organization, as well as external partners, to deliver all media, brand, and commercial outcomes.
• Mentor and develop team members, promoting a high-performance culture and ensuring the team has the skills and resources needed to succeed.
• Facilitate collaboration and communication across different departments to achieve common goals and drive business growth.

Core competencies, knowledge, and experience:

• A 3 year Business related Degree or National Diploma is essential 

Minimum of 8 to 10 years of relevant experience essential in:

• Digital and ATL Media and Channels: Proficient in managing both digital and above-the-line (ATL) media and channels, ensuring cohesive and integrated marketing campaigns.
• Driving Commercial & Operational Targets: Proven track record in achieving commercial and operational targets for the portfolio domain, including sales, revenue, profitability, and product/service adoption.
• Strategic Planning and Competitive Market Positioning: Expertise in creating and executing strategic plans aimed at gaining market share from competitors, with a focus on innovative and effective market positioning.
• Agency and Media Management: Extensive experience in managing creative agencies and media for large consumer-facing brands, ensuring high-quality and impactful marketing outputs.

Organizational Navigation and Relationship Building:

• Skilled in working within complex organizations, capable of building strong relationships and credibility at multiple levels both internally and externally.
• Experienced in running agile teams, fostering a flexible and responsive work environment.  

Leadership/ Management Experience

• Minimum of 5 years of leadership, and management experience, demonstrating strong team leadership and development capabilities.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 23 April 2026.