Fresh Jobs at Santam Insurance

The role

• An exciting opportunity has become available for a Senior IT Auditor to join Group Internal Audit: Santam Corporate Services, based in our Cape Town office. We are looking for a skilled and analytical professional who is passionate about delivering assurance and adding value through effective auditing practices.

What will you do?

• To conduct various types of assurance and consulting reviews with the primary focus on IT General Controls, Application Controls, IT Governance, IT Risk Management and similar disciplines across the Santam Group (Santam Ltd, subsidiaries, brokers, portfolio managers, underwriting agencies and partners).
• This will be done in accordance with the annual audit plan approved by Santam’s Audit Committee and conducted in terms of Global Internal Audit Standards. The role requires someone with strong IT skills as well as the ability to engage different levels of stakeholders and be comfortable engaging on concepts related to application and database architectures & infrastructure as well as complex business processes.
• The role also requires a person who can apply our risk-based methodology, as well as lead and conduct multiple audit assignments and work independently. 

What will make you successful in this role?

• To conduct risk-based technology focussed (IT) audit assignments ultimately to contribute to delivering on the internal audit plan approved by Santam’s Group Audit Committee.
• This could include general computer control reviews, application control reviews and reviews of IT controls within the various business processes such as application and data interfaces as well as pre-implementation and post-implementation reviews with a focus on application controls. Audits will also cover governance related areas such as IT Governance, IT Risk Management etc.
• Assignment work entails assignment planning, execution, reporting and audit follow up work (where applicable) including the following activities:
• Performing risk and control assessments;
• Developing, executing and in some cases, reviewing audit procedures;
• Preparing audit findings and unpacking root causes with management;
• Compiling an audit report and workshopping practical action plans with various levels of stakeholders which will support the achievement of the Santam Group’s and our business partners strategic and financial objectives;
• Ensuring that audit work is documented on GIA’s audit software tool and adheres to the required quality standards; and
• Ensuring that audit work is completed within time and cost budgets.
• Assist in reporting to various audit, risk & related committees.
• Provide input into annual audit planning.
• Follow up on audit issues raised and provide input into the reports to the audit committee and other relevant governance structures.
• Maintain quality standards in terms of the audit methodology, approach and documentation.
• Supporting and mentoring junior / trainee auditors.
• Client relationship management with internal Santam stakeholders as well as external stakeholders.
• Championing Internal Audit’s role in the organisation by serving as GIA’s representative at relevant, key Santam forums.
• National travelling to Santam offices and partners may be required.

Qualification and experience

• A relevant completed tertiary qualification in science, commerce, engineering, technology, information systems, informatics or similar. 
• More than 4 years’ experience in an IT audit/ consulting/ risk management/ governance or similar operations function and demonstrable exposure as per the job description.
• Experienced in performing IT general, application controls and similar types of audits across a range of environments.
• Solid understanding of traditional business processes and how they interact at an application and database level.
• An advanced understanding of internal audit disciplines, methodologies and practices.
• Experience in the insurance industry is preferred.
• Progress towards or completed CISA, CRISC, or similar.
• Good understanding of relevant security and control frameworks such as COBIT, ITIL, COSO, OWASP, CIS & similar frameworks.
• Experience with industry leading audit software packages such as DiligentONE would be advantageous.
• Experience in implementing and using Artificial Intelligence tools in an audit setting would be advantageous.

Skills

• Very strong numerical, analytical and conceptual skills 
• Analytical ability and logical reasoning
• Understanding of key controls and risk management principles
• Strong time management
• Excellent interpersonal, communication and networking skills
• Relationship management (Strong client service orientation)
• Facilitation skills and ability to influence individuals, groups and teams
• Strong verbal and written communication skills
• Conflict management and negotiation skills
• Ability to work effectively in a team as well as by yourself

Competencies

• Conceptual and innovative thinker
• Ability to think analytically
• High ethical standards
• Problem solving skills
• Proactive and achievement oriented
• Delivering results and meeting customer expectations
• Planning and organising
• Writing and reporting
• Knowledge management and sharing
• Ability to work under pressure

go to method of application »

What will you do?

• Santam Operations, Commercial Portfolio Management has a career opportunities available for Insurance Consultants base in Johannesburg Hill On Empire, Parktown . The insurance consultant role is focused on providing an end-to-end service and support to brokers. 

What does Insurance Consultant do?

This role is focused on, but not limited to; servicing broker requests, including enquiries.

• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
• Dealing with general insurance and policy specific enquiries;
• Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
• Assisting to resolve all insurance queries within required timeframe and compliance requirements;
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
• Undertaking to adjust premiums in line with new asset values;
• Managing client expectation on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements;
• Assist with profiling the client with the best suitable product and underwriting criteria;
• Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
• Assisting in implementing solutions for improvement; and
• Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

Qualification and Experience

• Matric/ Grade 12
• 60 commercial lines FAIS credits
• A relevant insurance related qualification (e.g. NQF lev 5) would be advantageous
• Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
• Minimum of 2 years’ experience in short term insurance commercial lines and/or Agri assets

Knowledge and Skills

• Excellent verbal and written communication skills
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
• Ensure adherence to quality, compliance and accreditation standards
• Conduct efficient administration
• Optimising work processes

Personal Attributes

• Customer Service
• Team Support
• Communicates effectively
• Situational Adaptability
• Action Oriented