Fresh Jobs at Savino Del Bene

About the job
Job Purpose

• Integrate client needs with SDB services and solutions, while managing risk (s).
• Collaborate with Sales during client/DIFF Review & SDB account inception, ensuring all operational processes and procedures have been followed and understood by both the client and the Sales member. 
• Support SOP data content review and check compliance – Assess/Address risk areas and ensure the needs of both Operations and Brokerage are clearly noted enabling successful onboarding of new business. Thereby protecting the revenue expected and increasing SDB brand reliance. 
• To embark on continuous system(s) and process(es) improvements and consistency whilst maintaining our core values and best in class culture.
• To strive and achieve our business & departmental principles and touchpoints while maintaining our core values (Innovation, Respect, Trust, Teamwork and Integrity) and culture.

Key Performance Areas

Customer Engagement

• Assist in the SOP handover process between Sales and operations departments to ensure a smooth and accurate flow.
• Document and upload SOP and department handover signatures
• New Account: Review first closed file with Sales and Operations and cover all aspects of SDB service. Identify any gaps and support Sales and Operations to conclude updated SOP. Sign off first shipment/file check process and update internal compliance systems as needed (PIP etc) 
• Monthly client review (till 3 months onboarding close) Review SDB performance to client expectation:
• – Conduct monthly NPS with new client and share feedback with Sales and Operations. Act as needed and support Sales update of SOP -Any changes to original SOP need to follow the same process as original SOP submission and uploading.
• Audit at 6 months – Conduct further NPS and client call to review service and needs – Has SDB addressed all service needs etc – Note same and provide feedback on audit done to management team.
• Address any deviations / changes on the required level
• Customer feedback, [email protected] , service delivery /failures, service delivery success noted for continuous improvement

Business Processes and Policies

• Analyze trends and data conclusions
• SOP auditing and output matches SDB expected standards and operating processes
• Ensure all SOP noted processes are aligned with SDB standards and QA points are in place
• Ensure SOP data is compliant with ISO system standards
• Guide Sales Member to Close gaps that might be present ex audit

Qualifications and Experience

• Matric Certificate 
• National Diploma in Supply Chain & Freight Forwarding
• 5 – 10 yearsrelated experience (Operational experience) in the above fields
• Previous experience in quality system/process/special project, design and implementation. 
• Cross functional workings and engagement experience 
• Ocean &Airfreight, Imports & Exports as well as Brokerage experience 

Knowledge and Skills

• Mathematical analysis
• Trend analysis
• Negotiation skills
• Management skills
• Time management
• Compliance and risk assessment
• Customer engagement at all levels
• Computer literacy
• System & software literacy
• MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
• L-Shipping (In House systems)
• Shipshape would be beneficial Other
• Savino Del Bene client / sector structure(s)
• Savino Del Bene network structure(s)
• Alternatives available within the service offerings and sectors
• Industry relatedness and the type of services offered
• How synergies can be achieved
• Market powers

Personal Attributes

• Professional always
• Presentable always
• Excellent interpersonal skills
• Excellent communication skills
• Attention to detailand the abilityto question subject matter
• Balance finely betweenobjectivity and subjectivity
• Think strategic & solution orientated
• Change losses (risks)into profits (opportunities)
• Remove losses (processes or other) that do not work or contribute
• Cool, calm, collected and the abilityto hold composureunder duress and stress (pressure)
• Energetic, innovative
• Well organized and administered to solve problems and simply matters
• Responsiveness and Resilient
• Self Confidence
• Propensity to own and handoff

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Job Purpose

• To manage our company’s Customs related risks, ensuring compliance to all legal aspects.
• Building a relationship with all stakeholders whilst maintaining our core values (Teamwork, Integrity, Innovation, Trust, Respect and Quality) and culture.

Key Performance Areas

• Promoting a culture of continuous improvement by implementing audit processes and procedures.
• Conducting frequent audits and provide recommendations and action plans to improve existing operations to a word class model.
• Initiating actions to prevent occurrences of any nonconformities relating to stipulated processes and procedures.
• Initiate, recommend or provide solutions through the designed channels 
• Create and implement an annual audit program aligned with the departments target strategy 
• Create and implement proper audit processes and reports relating to all Customs related aspects
• Create, implement and maintain a proper audit register 
• Perform post clearance audits of declarations and trader compliance documentation according to the required audit KPI
• Auditing suppliers’ invoices, shipping documents, correspondence, contracts of sale, etc to confirm the correctness of the declared customs values
• Maintain systems and controls to ensure trader- and client compliance, identifying compliance risk and any non-compliance aspects
• Generate recommendations for mitigation of any non-compliance matters
• Conduct risk-based audit examinations to ensure our internal SARS procedures, records and systems are aligned with legislation
• Using literature, manufacturing data and cost accounting principles to calculate local content to confirm the correct origin of goods have been declared.

Qualifications Required

• Matric (with Mathematics)
• Diploma/Degree in Logistics Management or in Transport and Supply Chain Management and/or relevant Tertiary equivalent qualification

Experience Required

• Minimum of 10 years’ experience in an auditing environment, predominantly dealing with SARS related aspects
• Proven track record of an in-depth interpretation and application of the Customs and Excise Act, Rules, Regulations, policies and procedure

Computer Skills

• Must be excellent with MS Office packages (specifically Word, Excel, Outlook and PowerPoint). 

In-depth Knowledge Required:

• Customs and Excise Act, Rules and Regulations
• Customs Procedures and Policies
• The Harmonized System codes (Tariffs)
• Rules of Origin
• Customs valuation and incoterms
• Risk based inspections and reporting
• Warehousing and procedures
• SARS / trader compliance protocols and requirements

Skills required:

• Mathematical analysis
• Trend analysis
• Excellent Query resolution skills
• Time management
• Customer engagement
• Excellent interpersonal skills
• Excellent communication skills
• Think strategic & solution orientated
• Presentation preparation and presentation skills

Personal Attributes

• Leadership
• Disciplined
• Resilient
• Conflict management
• Critical thinking skills
• Persuasive
• Self-confidence
• Attention to detail and accuracy
• Professional and presentable always

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Job Purpose

• The KAMs Manager is tasked to engage the organization in managing customer relationships, revenue, and profit.
• To create a persistent focus on the customer in the actions the company takes.
• To drive the organization to work together for optimum customer experience delivery.
• The KAM manager's main role is to retain top customers and nurture those key relationships over time.
• Ideally, they become a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit.
• Ensuring targets and profit objectives are achieved while maintaining our core values (Teamwork, Integrity, Innovation, Trust, Respect and Quality) and culture.
• Customer Satisfaction is a main focus for the KAM Manager which implies that the KAM manager should always strive to know more than the client knows about their own business.

Qualifications and Experience

• A degree in Supply chain or Logistics management / marketing and Sales
• A post graduate degree in Supply Chain Management / Marketing and Sales
• Minimum of 7 - 10 years of Managerial and working experience in the Supply Chain Management and logistics environment
• Valid drivers license and own car

Knowledge and Skills

Knowledge Required

• Forwarding, Clearing and Logistics
• SDB systems
• SDB products
• Industry
• Competitors
• Business Acumen

Skills required 

• Computer literacy.
• System & software literacy.
• MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook.
• GLF
• Shipshape.
• Mathematical analysis.
• Trend analysis.
• Leadership skills
• Management skills
• Presentation skills
• Negotiation skills
• Time management.
• Customer engagement
• Query Resolutions
• Excellent interpersonal skills
• Excellent communication skills
• Balance finely between objectivity and subjectivity
• Think strategic & solution orientated
• Change losses (risks) into profits (opportunities)
• Remove losses (processes or other) that do not work or contribute
• Well organized administered to solve problems and simplify matters
• Evaluation of work importance. Deadlines and Service Level Agreements.

Personal Attributes

• Leadership
• Propensity to own
• Propensity to hand off
• Disciplined
• Resilient
• Frustration Handling
• Conflict Handling
• Problem Solving
• Responsiveness
• Self-confidence
• People Positive
• Assertiveness
• Ability to close a deal
• Professional and Presentable at all times
• Remain calm and collected when handling Pressure