National Key Account Manager at Savino Del Bene

Job Purpose

• The KAMs Manager is tasked to engage the organization in managing customer relationships, revenue, and profit.
• To create a persistent focus on the customer in the actions the company takes.
• To drive the organization to work together for optimum customer experience delivery.
• The KAM manager's main role is to retain top customers and nurture those key relationships over time.
• Ideally, they become a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit.
• Ensuring targets and profit objectives are achieved while maintaining our core values (Teamwork, Integrity, Innovation, Trust, Respect and Quality) and culture.
• Customer Satisfaction is a main focus for the KAM Manager which implies that the KAM manager should always strive to know more than the client knows about their own business.

Qualifications and Experience

• A degree in Supply chain or Logistics management / marketing and Sales
• A post graduate degree in Supply Chain Management / Marketing and Sales
• Minimum of 7 - 10 years of Managerial and working experience in the Supply Chain Management and logistics environment
• Valid drivers license and own car

Knowledge and Skills

Knowledge Required

• Forwarding, Clearing and Logistics
• SDB systems
• SDB products
• Industry
• Competitors
• Business Acumen

Skills required 

• Computer literacy.
• System & software literacy.
• MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook.
• GLF
• Shipshape.
• Mathematical analysis.
• Trend analysis.
• Leadership skills
• Management skills
• Presentation skills
• Negotiation skills
• Time management.
• Customer engagement
• Query Resolutions
• Excellent interpersonal skills
• Excellent communication skills
• Balance finely between objectivity and subjectivity
• Think strategic & solution orientated
• Change losses (risks) into profits (opportunities)
• Remove losses (processes or other) that do not work or contribute
• Well organized administered to solve problems and simplify matters
• Evaluation of work importance. Deadlines and Service Level Agreements.

Personal Attributes

• Leadership
• Propensity to own
• Propensity to hand off
• Disciplined
• Resilient
• Frustration Handling
• Conflict Handling
• Problem Solving
• Responsiveness
• Self-confidence
• People Positive
• Assertiveness
• Ability to close a deal
• Professional and Presentable at all times
• Remain calm and collected when handling Pressure