Fresh Jobs at Unilever

JOB PURPOSE

• Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you seek to ensure that all products manufactured by the company consistently meet defined quality standards and specifications, guaranteeing their safety, compliance, and suitability for consumer use then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• The role supports the implementation of Quality Management Systems and hygiene protocols, promotes a zero-defect culture through the use of World Class Manufacturing (WCM) tools, and ensures uninterrupted testing and analysis of raw and packaging materials to maintain seamless production and packing operations.
• Carryout online trouble shooting to identify product quality issues and generating of NCA/D incidents in the event that quality defects are identified. Use QEWOs to drive RCAs.
• Carry out monthly checks discarding retention samples that are older than the specified retention period plus one-month.
• Maintain an environment of 5s within retention storage area.
• Retrieval of samples from retention location and setting-up against Customer complaint sample and preparing all the necessary forms for evaluation.
• Evaluating customer complaints against standards and completing evaluation documentation.
• Prepare and write reports for consumer services team regarding investigated complaints
• Lead problem solving kaizens derived from Q prioritization matrix to obtain zero defects
• Validate processes and procedures and recommend corrective action where required
• Conducts analysis of development samples and consumer complaint samples and recommends changes to processes.
• Co-ordinate trouble shooting for defective packaging material effecting production, raise SNCRs and follow up with supplier using 8 stages of incoming goods
• Conduct internal audits and drive closure of internal audits findings for respective units
• Ensure that proactive approach is taken towards Quality or Food safety gaps
• Landing Innovation in factory for quality/Food safety aspects.
• Setting up and supporting SAP QM for new and current material
• Packaging material analysis and approval of material
• Weekly verification of quality critical instruments in the packing hall
• Participate in taste panels as approved testers and make decisions on status of products in terms of acceptance or rejection. (Mandatory that person does not smoke due to the negative effect this has on sensory evaluation which is a key component of the job)
• Member of the food safety & HACCP team

Administrative Activities

• Generating of NCA's, SNCRS, D incidents and QEWOs
• Weekly/Monthly reporting consumer/customer complaints, SNCRs, D incidents, quality and UMS
• Kaizen review

Specific Criteria

• Retrieval of samples from retention location and setting-up against Customer complaint sample and preparing all the necessary forms for evaluation.
• Evaluating customer complaints against standards and completing evaluation documentation.
• Prepare and write reports for consumer services team regarding investigated complaints
• Trending and analyzing of CRQS EOLAS reports
• Analysis and release of packaging material of SAP
• Custodian of SAP/SAP PLM

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

• Diploma OR BTech Food Tech / Biotechnology or an equivalent qualification.
• Knowledge of SAP (Purchasing, Release and blockage of stock.)
• Understanding HACCP requirements.
• Minimum 1 years’ experience in a working environment.
• Working Knowledge of PC Skills (Outlook, Excel, Word, etc.)
• Fully Operational in WC/Continues improvement QC tools
• Working Knowledge WCM/ Continues improvement Q methodology
• Working Knowledge of Quality systems and food safety

Skills

• Analytical Skills
• Communication Skills
• Stakeholder management (internal/external)
• Attention to detail
• Leadership skills

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JOB PURPOSE

• The Territory Sales Manager (TSM) is regionally based and is responsible for the following customers at a store level: Large Local Supers (LLS) and Cash & Carry (C&C), i.e. Retail and Wholesale independent customers in traditional trade.
• The TSM is responsible for the negotiation and facilitation of orders for the assigned customers in that region at a store level; and will not be calling on a Buyer or a Buying Group. The TSM executes in alignment to the national agreements of the Regional KAM or National NAM/Buyer. Key outputs of a TSM are negotiation of price as per NAM/KAM mandate, collating & processing of orders and promotional activity agreements at a store level).

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

External Customer Management & Operational Execution:

• Negotiate and facilitate orders as per your call cycle, under direct instruction from the NAM/KAM and within the agreed parameters. The TSM owns this process end to end for their relevant stores - from pricing, order placement, delivery and all admin that arises from the transaction.

The key outputs per cycle will be:

• Negotiation of price as per NAM/KAM mandate
• Collating & processing of orders
• Promotional activity agreements
• Own the perfect store results in their assigned stores and ensure UFS execute accordingly.
• Work closely with the UFS team on a store to store basis to manage the instore day to day operational execution to minimise out of stocks, damaged stock & claims, ensure rotation of stock and avoid high stock levels.
• Ensures in-store negotiated deals and promotional activity are clearly communicated to UFS for implementation.
• Build and maintain effective working relationships with the customers key stakeholders, by building knowledge and understanding of the way the customer operates.
• Manage the day to day operational issues by customer, such as: landing of the cycle priorities, UFS callage and merchandising and display bias for action when it comes to dealing with queries raised by the customer.

Internal Customer Management:

• The TSM must align and feedback to the KAM/NAM on turnover assumptions, budgets and consequent S&OP forecasting through a robust Bottom-up Build process (for their assigned stores).
• The TSM is responsible for the claims management process in their customers with the support of the CSE Team.
• The TSM is responsible for the pricing and accruals management process in their customers with the support of the MSIT Team.

Experiences & Qualifications

• Degree or Diploma in Sales, Marketing, Business Management, or related field.
• Minimum 3–5 years in retail or wholesale sales, preferably in FMCG or traditional trade.
• Proven experience managing store-level execution and customer relationships.
• Familiarity with LLS and C&C environments is highly advantageous.

Skills

• Strong negotiation and interpersonal skills.
• High attention to detail and operational discipline.
• Self-driven, with a bias for action and problem-solving.
• Ability to work independently while aligning with national strategies.