Fresh Jobs at Weaver Fintech Ltd

Role Overview 

• As the Junior Credit Risk Analyst, you will help the business get more value out of every data source it touches. Working closely with senior analysts and the Credit Risk Executive, you will gather, clean and combine data from across the group, the credit bureaux and alternative data sources, and turn it into analysis that informs strategic credit risk decisions.
• This is a hands-on, learning-rich role for an early-career analyst who is curious about data and wants to see their analysis drive real decisions across underwriting, limits, collections and portfolio monitoring.

More about the role

• Source, extract and prepare data from across the group, credit bureau feeds and alternative data sources, building clean, reliable datasets for analysis
• Help identify and unlock new value from existing and emerging data sources – spotting useful signals, new attributes and data quality issues
• Use SQL/Python  to obtain data from the Data Warehouse and support the maintenance of analytical data assets
• Perform 'what if' and ad-hoc analysis to support credit strategy across acquisition, limits, collections and recoveries
• Support the monitoring of risk-based strategies in acquisition to ensure only customers with the correct risk levels are acquired
• Help review credit limits to ensure the business exposure strategy is met
• Build and maintain reporting and dashboards that track credit quality of business booked and the credit portfolio
• Support the development and back-testing of scorecards and predictive models
• Use a data-oriented approach to work with others in solving business problems around profitability, marketing, risk and operations
• Assist the Credit Risk Executive and senior analysts on key projects, ensuring strong planning and communication throughout

More about you

Experience & Skills

• A minimum of 1–2 years' experience in Credit Risk, data analytics or a related field (recent graduates with strong analytical internships will be considered)
• A numerate degree e.g. BCom, B Bus Sci, B Eng, BSc
• Good computer literacy skills with proficiency in MS Excel
• The ability to creatively solve problems
• The ability to interrogate and interpret numerical and statistical information

Advantages

• SQL & Snowflake
• Exposure to credit bureau and/or alternative data sources
• Python/R or equivalent
• Retail credit or BNPL experience
• Use of Gen AI

Attributes & Behaviours

• Natural curiosity around data and problem solving
• Strong analytical skills and a self-motivated driver of performance
• Proactive and able to identify, highlight, analyse and action based on information available
• Able to work with other areas to ensure analytical outputs can be driven through to execution to create value
• Excellent interpersonal communication (verbal & written), assertiveness and judgment skills
• The ability to simply explain complex solutions
• Strong planning, organising and coordinating skills
• Exceptional attention to detail with a thorough approach to work
• A strong can-do attitude and an energetic positive approach
• A solid work ethic and a passion for digital Financial Services
• Eager to learn, coachable and entrepreneurial by nature

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Purpose of the role

• The Team Leader for Lending Telemarketing is responsible for leading, supporting, motivating, and developing a team of consultants. They ensure achievement of key performance targets, operational efficiencies, customer acquisition and retention goals. Develop and implement strategies to improve team performance, customer satisfaction and revenue growth

Key Performance Areas

Ensure that an exceptional customer experience is consistently achieved

• Achieve performance targets and resolve customer queries efficiently.
• Candidate should have the authority and expertise to handle complex or sensitive customer issues, demonstrating empathy, problem-solving skills, and a commitment to resolving the situation to the customer's satisfaction.
• Candidate should lead by example, demonstrating exemplary customer service skills in their interactions with both customers and team members.
• Candidate should actively promote and reinforce the importance of customer satisfaction and service excellence within their team and across the wider organization.
• Continuously improve customer experience and service delivery.
• Candidate should foster a culture of continuous improvement within their team, encouraging feedback, experimentation, and innovation to enhance the overall customer experience.

Operational, quality efficiencies and adherence

• Supervise and motivate team members to meet sales targets
• Conduct performance evaluations and provide feedback
• Drive team efficiency targets and productivity standards.
• Develop and implement coaching and training programmes
• Maintain adherence to workflows and identify procedural/system gaps.
• Managing non-adherence
• Constantly engage with management regarding any challenges identified to mitigate through appropriate measures

Sales

• Develop and execute sales strategies to achieve team targets.
• Coach and support a team of 15 consultants on performance.
• Monitor sales metrics and provide feedback for performance improvement.
• Analyse sales data to identify trends and opportunities for optimization.
• Foster a positive sales culture and provide coaching and training to enhance sales skills.
• Collaborate with stakeholders to align sales efforts with organizational goals

People management

• Develop KPAs and personal development plans for team members.
• Lead, guide, and support agents through coaching and training.
• Excellent communication skills
• Strong analytical and problem solving
• Foster innovation and staff engagement.
• Participate in motivational activities and workforce planning.
• Performance management in line with BCEA

Reporting

• Capture required data to ensure all systems are up to date and accurate.
• Manage and track the team’s performance hourly, daily, weekly and monthly.
• Provide accurate reports in line with the department’s requirements.
• Identify adverse variances and / or negative trends and proactively develop action plans to address this.
• Provide operational feedback to the Management team by identifying trends through data analysis.

Projects

• Participate in any projects as per the agreed KPA.
• Assist with the implementation and optimization of projects and assignments

Qualifications & Accreditations

• NQF5 or above
• A relevant tertiary qualification

 Experience & Skills

• Minimum 3 years' experience in Sales and Customer service
• Minimum 2 years' experience in a lending or loans environment.
• 3 years' experience in team leadership.
• Competent in MS Office packages, particularly MS Word, Excel and Outlook