Fresh New Jobs at MTN

RESPONSIBILITIES

• Context (Global influences, environmental / industry demands, organisational mission etc.)
• Brand strength and profitability in the segment in line with the monolithic brand
• Highly competitive market with increasing competition
• Converged ICT, Mobile, Fixed, Voice, Data
• Rapidly moving technological field
• Ongoing research and knowledge acquisition
• Global and local market dynamics and development
• Client and technology demand and growth trends
• Trends within the industry as being experienced and embraced Internationally and locally
• Established market base and new markets to be explored
• Changes in Clients and organizations needs and behaviour
• Shift in area of revenue generation and changing business models
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Key Deliverables

• Project Planning
• Provide project management input to pre-sales processes with regards to ICT customer requests for RFP/RFQ
• Ensure alignment between approved service order/SOF and scope of proposed solution
• Validate solution BOQ as prepared by Solution Architect
• Prepare project plan for end to end order/s delivery
• Prepare all supporting project documentation including. Risk Report, Communications Plan and Installation Schedule
• Complete resource checklist including engineer availability, vendor capacity, equipment availability and lead times
• Obtain necessary approval and sign-off of final project plans

Project Execution (Order Implementation)

• Validation of order details with customers including deliverables, site locations, contact details and schedule requirements
• Arranging project kick-off meeting including all key stakeholders
• Recording and distributing minutes of project meetings
• Assume responsibility of the lead coordination role between MTN functional areas, suppliers and customer
• Initiate project in workforce management system (Remedy)
• Allocate work orders to assigned engineer and vendors
• Initiate purchase requisitions for required equipment and services as per approved BOQ
• Vendor management and coordination regarding all external services required for a specific product
• Equipment management and delivery coordination
• Risk and issue management
• Effective communications and stakeholder management throughout order implementation process
• Efficient order close out to ensure soonest possible realisation of revenue
• Facilitate formal handover and acceptance by customer including documentation sign-off
• Close Orders and Work Orders to Provision Service
• Verification of 1st Services Bill
• Prepare project closeout report including Lessons Learned, As Build and Inventory schedule

Customer Relations

• Exceptional customer service levels to assist in the retention of customers
• Ensure that all stakeholders are kept up to date on order progress
• Facilitation of customer and/or vendor workshops and meetings
• Provide post implementation support to customers and escalate appropriately when necessary
• Professional interaction with engineering team members

Project Governance

• Provide accurate and timeous internal project reporting.
• Effective escalations to relevant internal and external stakeholders (sales person, line manager, etc)
• Effective communication with internal teams (Communications Management)
• Ensure correct info of the implemented solution is sent to Billing
• Ensure 1st customer invoice (post implementation) is aligned with approved order/SOF
• Adherence to Product SLAs/OLAs – Work closely with Vendor Management and Procurement
• End to end third party vendor management from order placement to actual service delivery
• Reporting on third party vendors pertaining to the project lead’s specific project dashboard

Leadership

• Manage & motivate project resources to exceed in their duties
• Active vendor performance management
• Ongoing analysis of process and service delivery gaps
• Employee relations and collaborative teamwork
• Promote Employment Equity and Diversity
• Coaching and guidance of less experienced staff
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Living the MTN Brand – changing and positively influence peer behaviour

Reporting 

• Identify and prepare relevant information and data for reporting purposes 
• Prepare daily, weekly and monthly management reports

QUALIFICATIONS

Job Requirements (Education, Experience and Competencies)

Education: 

• Matric plus
• 3 year Degree or 3 year Diploma coupled with Project Management (coupled with Engineering or a Technical qualification (CCNA, etc.) would be an advantage)
• Certification in Prince 2 Practitioner or PMP
• ITIL Practitioner (would be advantageous)

Experience:

1. Minimum 3 years’ experience in ICT project management including management of a team or virtual team of engineers
2. Experience in working within Enterprise arena , as a service provider
3. Experience in working with Cisco & Huawei Router technologies and products
4. Implementation of projects involving various WAN connectivity technologies including PTP Fibre, PTP Microwave, PMP Microwave, CTN
5. Implementation of projects involving delivery of Cloud and Security, Unified Communications, IOT

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Key Activities & Responsibilities

Strategy Development:

• Develop and implement comprehensive commercial modelling and pricing strategies aligned with the company’s
• overall business objectives.
• Conduct market research and competitive analysis to inform pricing strategies and commercial models.
• Forecast industry trends and economic conditions to anticipate impacts on pricing and profitability.

Leadership and Management:

• Lead and mentor a team of pricing analysts and commercial modellers.
• Collaborate with senior management and other departments (Sales, Marketing, Product Development, Finance) to
• ensure cohesive strategy implementation.
• Present pricing and commercial strategy proposals to the executive team and stakeholders.

Data Analysis and Modelling:

• Oversee the development of sophisticated financial models to predict outcomes of various pricing strategies.
• Utilize advanced statistical and analytical tools to interpret large datasets and extract actionable insights.
• Continuously monitor pricing performance and adjust strategies based on data-driven insights.

Pricing Implementation:

• Design and implement pricing structures, discount programs, and promotional strategies.
• Ensure pricing compliance with regulatory requirements and internal policies.
• Develop guidelines and best practices for pricing decisions across the organization.

Performance Tracking and Reporting:

• Establish key performance indicators (KPIs) to measure the effectiveness of pricing strategies.
• Generate regular reports on pricing performance, profitability, and market position.
• Provide actionable recommendations based on performance metrics and analysis.

QUALIFICATIONS

Education, Skills and Experience

Education

• 4-year Degree (preferably related to Risk Management) or related
• Preferable CASA qualifications

Experience

• At least 10 years of experience in pricing, financial modelling, or commercial strategy, with a minimum of 5 years in a leadership role.
• Developing, maintaining, pricing curves and elasticity models.
• Experience in Conjoint simulations
• Process to recognize risk within the project/ business, understanding cause & effect and developing controls to mitigate the risks
• Experience working in a medium to large organization Excellent problem-solving skills, with the ability to think critically and approach complex challenges in a structured manner

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RESPONSIBILITIES

Compliance and Risk Management

• Utilise appropriate models for analysing potential risks to the business, taking a 360-degree view of the Consumer risk profile
• Facilitate risk assessments for all operational processes to identify risks inherent to the design, management or performance of business processes, procedures, systems, and people.
• This involves conducting interviews and workshops with Senior Management and documentation of risk registers and reports.
• Develop risk mitigation controls and with ownership by the business units for controls and mitigation action plans.
• Determine effectiveness/ineffectiveness of defined controls using control testing or validation methods and arrive at the residual risk.
• Regular review of controls to improve design towards automation and risk prevention.
• Ensure RACMs are maintained and updated in line with changes to operational processes and controls
• Ensure that risk management system(tool) is implemented and fully utilised to automate the risk management process within Consumer Business Unit
• Ensure ongoing risk identification, assessment and reporting to the stakeholders
• Provide input into the development of procedures and processes for Crises Prevention and Management
• Ensure the implementation of procedures and processes for Crises Prevention and Management
• Provide input into the insured and uninsured risks of the company
• Perform regular reviews of the risk processes followed by the business units and report on progress
• Perform in-depth evaluations on key risks within the organization
• Analyse and advise on costs associated with risk non-compliance maintenance and prevention
• Assist business in developing risk controls, risk prevention strategies and business continuity plans
• Design stress scenarios to measure the impacts of unusual market and operational conditions
• Monitor and report on exposures
• Support the ERM environment in aligning to other disciplines within Consumer Business Unit
• Manage and ensure proper implementation of risk projects that are in-housed by Consumer Business Unit

QUALIFICATIONS

Education, Skills and Experience

Education

• 4-year Degree (preferably related to Risk Management) or related
• Professional qualification in Risk Management (CRM Prac, CRM Prof, CRMA, PRM, CRISC)

Experience

• Minimum of 5 years’ experience in a risk management function; with experience in supervising/managing others
• Developing, maintaining, and implementing RACMs in the organization
• Risk Identification and Control Development processes
• Process to recognize risk within the project/ business, understanding cause & effect and developing controls to mitigate the risks
• Experience working in a medium to large organization Excellent problem-solving skills, with the ability to think critically and approach complex challenges in a structured manner

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RESPONSIBILITIES

Context (Global influences, environmental / industry demands, organisational mission etc.)

• The role ensures that the business processes enable the day-to-day operations of Residential business unit, such that :
• Process outcomes and outputs are aligned with planning, objectives
• Process design seeks to leverage new innovations and efficiencies
• Processes are aligned with, and integrated with, the broader Consumer business models
• Processes are compliant with all relevant and appropriate legal, compliance and regulatory frameworks, inclusive of ICASA
• Processes need to support customer journeys and deliver value for internal functions, as well as customer.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Business Process Design

• Evaluate the current “as-is” processes used within/for the Residential business unit, and the associated metrics as to the effectiveness and performance thereof, thereby identifying risks, issues, and opportunities for improvement;
• Develop an approach and plan for the design of the new “to-be” processes, either as an iterative version to an “as-is” process, or as a new process, aligned with the objectives for the defined outcomes and metrics required;
• Design processes which deliver the required outcomes, in an efficient and effective manner, with an ongoing iteration to continuously monitor and improve;
• Prepare process requirements specification documentation, as required;
• Prepare process test case documentation, as required;
• Ensure compliance to policy and procedures during the implementation of any process;
• Manage quality assurance during the implementation of processes;

Business Process Support

• Lead the evaluation and testing of any and all changes to processes within the Residential business unit, with feedback to all relevant stakeholders, including IS, Product Manager(s) and Channel Owner(s);
• Review all change specification documentation, so as to evaluate any impact on processes, and ensure these align to the design for such, including outcomes and metrics;
• Work closely with the business capability and supporting functions to ensure processes are understood, followed, relevant and effective;
• Give input into project planning and management to meet defined timelines, functional scope and quality standards;

Customer Experience

• Gain an end-to-end understanding of all customer journeys, and the resultant customer experience, and align to the design of the business processes which enable and support these;
• Provide insights and input into the design of customer journeys;
• Lead the work to evaluate, rework and/or build business processes to support the customer journeys, as and when required;
• Understand customer needs and develop and fine-tune processes accordingly;
• Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures;
• Initiate change requests to continually improve all aspects of service delivery and develop new processes accordingly;
• Drive continuous improvement as an important element of service delivery;
• Identify trends and patterns pertaining to customer requests and needs to continually improve all aspects of service delivery through business processes;

Collaboration 

• Collaborate internally on ensuring that customer feedback is captured and utilized to develop enhancements to improve customer experience, and that this is used to inform process;
• Work collaboratively across the function, and all supporting teams, to define implementation plans for process changes.

QUALIFICATIONS

Job Requirements (Education, Experience and Competencies)

Education:

• Degree / Diploma / Certification in Business Management, Project Management, Process Management, or related field.

Experience:

• Minimum of 3 years’ work experience in business process management, project management, and/or continuous improvement;
• Experience in working on interrelated and integrated processes and projects, working in cross-functional teams;
• Experience working in a medium to large organization;
• Experience in the design, improvement, measurement and/or monitoring of processes as reflective within a TelCo business model, considered to be an advantage.

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Key Performance Areas: 

Core, essential responsibilities / outputs of the position (KPA's)

The Manager - E2W Terrestrial Fibre Planner will be accountable to achieve the following objectives:

Strategy Development and Implementation

• Cascade the Group strategy to create functional strategy aligned with the overarching business goals, under oversight of the MD and Bayobab Group CTIO.
• Ensure effective implementation of the functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps.
• Oversee regular review of the functional strategy and roadmap, under oversight of the MD, to ensure its alignment with the changing dynamics of the internal and external ecosystem.

Staff Leadership and Management

• Source, induct and manage talent in accordance with legislative guidelines.
• Continually develop a culture of strong collaboration and effective team working.
• Ensure open communication channels with staff and implement change management interventions where necessary.
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team.
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
• Develop and implement a training plan in order to build and develop skills within the team.
• Performance manages resources in accordance with HR policy and legislation where necessary.
• Actively participate in leadership team and develop skills of own team.
• Promote a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

Governance 

• Strategic Meetings
• Participate and provide input in strategic meetings.
• Provide inputs & drive OpCo wide transformation initiatives, elicit inputs from relevant parties.
• Provide inputs to and ensure adequate risk mitigation and controls in the function.
• Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs.
• Drive preparation of proposals/ business case on change initiatives SLA, policies and procedures.
• Escalations
• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to MD / Bayobab Technology teams.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
• Function Tactical
• Review and finalise objectives, targets and budgets for the function, under oversight of MD.
• Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the MD as and when required.
• Sign-off / make decisions regarding tactical changes and where required seek sign-off from Management.
• Performance
• Monitor Technology & Network functional performance and alignment with overall OpCo strategy.
• SLA approval and exception performance review.

Budgets

• Manage function’s budgets in line with business objectives, under oversight of MD.
• Ensure that the cost of operations is managed, in line with a least cost operating strategy stemming from the business drivers, under oversight of the MD.
• Operational Delivery

Functional Leadership: 

• As the functional leader of the Technology & Network vertical, the role is accountable to:
• Monitor and align the direction, strategy and results of the Technology & Network vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with.
• Lead and deploy an integrated solution development and problem-solving philosophy across the function.
• Serve on the executive committee to align technology goals to other departmental and organizational objectives.

Delivery Leadership: 

• As the delivery leader of the Technology & Network vertical, the role is accountable for the following work area outcomes:
• Manage the Technology Infrastructure, planning and design including optical core distribution plans, for National and International optical Leased Lines, National optical Transit, Backhaul, National Metro Leased Lines, FTTX.
• Manage Fibre assets & capex.
• Oversee team, resources and service providers to ensure provision and quality of service and connectivity and to support implementation of changes to support service delivery.
• Accountable for the architectural and design to the develop of the Fibre Network, Backhauling , Metro FTTX, and supporting Infrastructure environment.
• Manage technical implementation of agreed initiatives working with all required parties to ensure successful delivery. 
• Assist Group Technology team in deploying optical Infrastructure and assets within the OpCo and monitor to ensure that Infrastructure & assets usage, performance & maintenance is as per standards.
• Oversee Technology & Network work packages including Fibre network design, underground conduit design, and Fibre splicing design.
• Oversee Fibre infrastructure Network Deployment plans in line with Bayobab Technology team guidelines.
• Accountable for network resilience and redundancy plans for the network.
• Oversee & Manage equipment providers, subcontractors (civil engineering), technical teams 
• Oversee & manage Network Planning & Capacity, and Infrastructure roll out. 
• Ensure customer complaints & escalations are resolved within the agreed SLA timelines with the Manager Services provider.
• Understand the technology trends in telecom infrastructure and need to validate and apply relevant technology changes to evolve the company infrastructure to meet changing business and customer requirements.
• Build quality assurance and data protection processes and policies by ensuring accurate SOPs and maintenance of critical documentation.
• Develop, track, and maintain network availability and quality metrics for all routes. 
• Knowledgeable in the Disaster Recovery processes of the systems & infrastructure 
• Oversee & ensure appropriate maintenance processes are in place to protect the performance of the service in the longer term.

QUALIFICATIONS

Education:

• Minimum B.Tech/B.Eng. /B.Sc. or similar. 
• Master’s degree in technology/engineering is advantageous

Experience:

• 5+ years of Professional/Technical Experience in wholesale/infrastructure/B2B Telecommunications sector/industry with good knowledge in planning & designing, implementing, and operating Fibre (Access/Metro/NLD) Networks.
• Experience working in a service-based business delivering both passive and active end products will be advantageous. 
• Experience in optical support systems and tools specifically for passive and active fibre-based infrastructure will be useful.
• Good knowledge of vendor landscape and solutions including BOQ and BOM for technology infrastructure. 
• Proven track record in leading and delivering successful network rollout projects.
• Experience working in a global/multinational enterprise with a good understanding of emerging markets.