Fresh Openings at Badger Holdings (Pty) Ltd

Your mission should you accept:

General Content Creation:

• Research, write, and edit persuasive, SEO-optimised web copy, in support of business goals and objectives.
• Write compelling headlines, taglines and calls to action for digital ads and landing pages.
• Assist with the conceptualisation of creative marketing campaigns and creation of necessary marketing collateral in support of campaigns.

Social Media Content Creation:

• Write social media posts for Facebook, Linkedin, Twitter, Instagram or any other relevant social channels.
• Create compelling and platform specific scripting for social media video content.

UX Writing:

• Create relevant micro copy for websites apps and other digital assets to drive action and guide people through digital journeys.
• Offer a content strategy perspective throughout the product development process, and influence strategic decisions across and within products to improve the overall experience and ensure consistency across platforms.
• Write clear and concise content across multiple touch points (including product names, labels and navigational elements, emails, tutorials, marketing pages, and notifications).

Requirements

• Minimum of 2 year working experience, in a digital content environment.
• Highly articulate with an excellent command of spoken and written English is essential.
• Creativity, and ability to produce innovative and original ideas for new content.
• Ability to work under pressure and to tight deadlines without compromising quality.
• Tech-savvy and fully competent in the Microsoft suite.
• A team player and an animal lover.
• Developmentally-minded with a keen interest in personal and people development. 

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What You’ll Be Doing

Data Analysis & Insights

• Identify and track KPIs that define online service success.
• Deliver sharp, strategic insights and performance reports to key stakeholders.

Query Handling & Optimisation

• Deep-dive into digital query handling.
• Pinpoint gaps, test improvements, and team up with client care to reduce queries in the call center.

Digital Strategy Alignment

• Shape data-driven digital service strategies.
• Align customer experiences with commercial goals and keep us ahead of emerging digital trends.

Project Leadership

• Lead impactful digital initiatives from idea to launch.
• Work cross-functionally to ensure goals are met on time and on point.

 Customer Journey Innovation

• Collaborate to create smooth, engaging online experiences at every step of the customer journey.

Tech & Innovation Integration

• Evaluate and implement new tools to keep us agile, efficient, and customer-focused.

What You Bring

Education:

• A Bachelor’s degree in Business, Information Systems, or related fields.

Experience:

• 3+ years in a Business Analyst role focused on digital sales, e-commerce, or online strategy.
• Proven ability to turn data into growth-driving insights.

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Key Responsibilities:

Event Planning & Execution:

• Develop timelines, budgets, and logistical plans for internal and external events, ensuring flawless execution from start to finish.

Venue & Vendor Management:

• Source, negotiate, and manage relationships with venues, caterers, AV providers, and other key vendors.

Budget Management:

• Create and track event budgets, ensuring cost-effectiveness without compromising quality.

Attendee Management:

• Oversee registration, communication, and on-site support to ensure a smooth attendee journey.

Corporate Gifting (KPI):

• Curate, source, and manage thoughtful and brand-aligned corporate gifting strategies that enhance engagement and strengthen relationships. Track and report on effectiveness as a key performance indicator.

Post-Event Evaluation:

• Collect and analyze feedback, measure success against KPIs (including gifting impact), and suggest improvements for future events.

Qualifications & Experience:

• 2–3 years of hands-on event coordination experience (non-negotiable)
• Certificate or Diploma in Events Management or related field
• Experience managing corporate gifting & expo’s
• Familiarity with procurement processes and project management principles

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What You’ll Be Doing

As a Resolutions Consultant, you will play a key role in managing and resolving client complaints efficiently and professionally. Your responsibilities will include:

• Complaint Acknowledgement: Acknowledge all complaints received internally or via email within 48 hours.
• Case Management: Accurately capture and update complaint records on the internal register and Iris system through to final resolution.
• Client Liaison: Conduct investigations and keep clients informed with updates every 4 days.
• Internal Collaboration: Escalate potential overturns and collaborate with relevant departments for resolution.
• Formal Correspondence: Draft and issue formal written responses post-resolution.
• Closure Reporting: Compile thorough closure reports outlining the outcome and justification.
• Timely Delivery: Strive to resolve cases within 7 days, with communication in place for any delays.

What You’ll Need to Succeed

• Educational Background: Studying towards an LLB or completed an undergraduate legal qualification.
• Experience: Prior experience in the legal or complaint resolution field is beneficial.
• Technical Skills: Strong computer literacy and case management tracking abilities.
• Communication: Excellent verbal and written communication, with high attention to detail.

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Duties & Responsibilities:

• Collaborate closely with the marketing, content and design teams to conceptualise and create compelling visual content that aligns with our brand's personality and values.
• Produce high-quality designs for a wide range of materials, including but not limited to digital ads, social media graphics, print collateral, presentations, websites and more.
• Maintain and evolve our visual identity, ensuring consistency across all touchpoints.
• Stay inspired and ahead of the curve by exploring new design trends and techniques to enhance our creative output.
• Conceptualise front-end designs and user interfaces for all digital platforms.
• Design and coding of HTML-compliant mailers and other online marketing pieces.
• Bring static designs to life using your video and motion graphics skills.

Experience:

• 3+ years of experience as a Graphic Designer (insurance or financial industry experience is a plus)
• Expert proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects) and other design software.
• Experienced and comfortable designing across formats, including static, digital and video.
• Strong understanding of typography, colour theory and layout design.
• Experience in effectively communicating design concepts and rationales to both creative and non-creative stakeholders.
• A strong portfolio that showcases your range of design projects.

Qualifications:

• Matric.
• Bachelor's degree in Graphic Design, Visual Communication, or a related field.

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Key Responsibilities

As our Social Media Manager, you’ll take charge of shaping our brand’s voice across digital platforms. Your responsibilities will include:

• Strategy: Develop and implement social media strategies that align with business goals.
• Content Creation: Create, curate, and manage engaging content across platforms including Instagram, Facebook, Twitter, and LinkedIn.
• Analytics: Monitor performance metrics and refine strategies based on data insights.
•  Community Management: Actively engage with followers, respond to messages and comments, and manage our online reputation.
• Trend Watching: Stay up-to-date with the latest trends, tools, and best practices to keep our brand ahead of the curve.
• Collaboration: Work closely with internal teams to maintain brand consistency and support larger marketing campaigns.

Qualifications & Skills

• Proven experience in managing social media platforms and campaigns.
• Strong understanding of algorithms, trends, and best practices.
• Excellent writing, editing, and verbal communication skills.
• Proficiency in social media management tools (e.g. Hootsuite, Sprout Social, Meta Business Suite).
• Analytical mindset and ability to generate data-driven reports.
• A creative flair and a good eye for visual content and design.