Resolutions Consultant (Legal) George Western Cape, On-site at Badger Holdings (Pty) Ltd

What You’ll Be Doing

As a Resolutions Consultant, you will play a key role in managing and resolving client complaints efficiently and professionally. Your responsibilities will include:

• Complaint Acknowledgement: Acknowledge all complaints received internally or via email within 48 hours.
• Case Management: Accurately capture and update complaint records on the internal register and Iris system through to final resolution.
• Client Liaison: Conduct investigations and keep clients informed with updates every 4 days.
• Internal Collaboration: Escalate potential overturns and collaborate with relevant departments for resolution.
• Formal Correspondence: Draft and issue formal written responses post-resolution.
• Closure Reporting: Compile thorough closure reports outlining the outcome and justification.
• Timely Delivery: Strive to resolve cases within 7 days, with communication in place for any delays.

What You’ll Need to Succeed

• Educational Background: Studying towards an LLB or completed an undergraduate legal qualification.
• Experience: Prior experience in the legal or complaint resolution field is beneficial.
• Technical Skills: Strong computer literacy and case management tracking abilities.
• Communication: Excellent verbal and written communication, with high attention to detail.