Fresh Openings at Capitec Bank

Purpose Statement

• To manage and lead a team to optimally deliver on set organisational, departmental, and operational objectives, ensuring that an exceptional client experience is achieved and that all set policies, regulatory requirements, and operational processes are implemented, followed, and adhered to.

Experience
Minimum:

• Minimum of 3 -5 years’ experience in a banking, retail, finance, client service environment. 

Ideal:

• Previous people leadership experience
• Contact Centre experience and/or function relevant experience (role specific)

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Commerce or Management

Knowledge
Minimum:

• General office systems 

Ideal:

Capitec Bank policies, including:

• Disciplinary code and procedures
• KPA procedures and policies
• Adherence policies
• On line and cell phone banking process and technical frameworks (role specific)
• Capitec banking system
• Client relationship principles and environment
• Liaising with 3rd party providers (role specific)
• Working knowledge of legislation relevant to banking environment (i.a.FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), Credit Granting Policy (CGP) (role spefic)

Skills

• Communications Skills
• Leadership Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Attention to Detail
• Planning, organising and coordination skills
• Problem solving skills
• Analytical Skills

Conditions of Employment

• Clear criminal and credit record
• Willing to work regular shifts or weekends or rotational standbys

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Purpose Statement

• To provide a proactive business banking sales and service management function that will retain and grow a portfolio of business clients by identifying and implementing value adding and specialised business banking financial products solutions from a range of standard and/or customized offerings.

Experience
Minimum:

• Banking experience of at least 5 years, of which 3 years should have been spent in the Business Banking environment.
• Experience of managing a complex portfolio of business customers with a service and financial analysis focus.
• Holding responsibility for client relationship management of high value clients with varied and complex needs
• Significant experience in preparing and motivating Credit applications 
• Cost control and sales management 

Qualifications (Minimum)

• A relevant tertiary qualification in Business Management or Finance

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Business Management or Finance

Knowledge
Minimum:

• Principles and practices of business economics and the current business economic environment. 
• Advanced customer relationship management (CRM) principles and techniques, esp.  projecting credibility, gravitas and presence in the context of business (client) stakeholders. 
• Different industry sectors and sector risk profiles/ trends; including an understanding of the impact of external (economic, political, legislative, climatic) conditions on specific industries/ markets in the portfolio 
• Local market (LM) sales principles and practices to manage and optimise retention and growth within the portfolio. 
• General banking practices and procedures. 
• Knowledge of competitor product offerings/ channels/ operational and marketing tactics. 
• Credit principles and practices, including an understanding of credit application, securities 
• Legal entities (companies, close corporations, sole proprietorships etc.) in the commercial market and the legislative restrictions and requirements governing these from a financial services perspective. 
• Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act (FICA). 
• Able to extract, analyse and apply CRM insights to influence the client management approach and strategy 
• General understanding of how Business Banking operates, as well as understanding the business risks, industry risks and financial requirements pertaining to the business market

Ideal:

• Features, benefits and value propositions of the respective company product/service offerings. 
• Multi-level products available and pricing structures
• Current taxation laws as they apply to customers. 
• A good knowledge of administration processes and procedures pertaining to Business Banking transactions
• Financial Modelling; activity based costing, financial analysis (evaluating and identifying trends), complex cash flow cycles (industry/ sector specific)

Skills

• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Negotiation skills
• Problem solving skills
• Decision making skills
• Commercial Thinking Skills
• Strategic Thinking Skills
• Communications Skills
• Influencing Skills
• Analytical Skills
• Attention to Detail

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Purpose Statement

• To ensure the Business Banking strategy is translated into tactical sales plans, objectives and targets for a geographical region.
• To manage and lead a Business Banking team within a geographical region in order to ensure optimisation and that monthly, quarterly and annual targets are achieved.

Experience
Minimum:

• 5 - 8 years’ experience in a business or retail banking environment managing a operational function with a large provincial spread
• Managing a national or regional team of at ± 40 employees for at least 3 years within a business or retail environment
• Analysing external market dynamics and applying conceptual thinking and commercial know how to recognise and execute appropriate tactical response.
• Managing a budget on a regional level
• Harnessing full range of functional and support capabilities to drive sales and client interactions.
• Being agile and creating and managing momentum, change and development in process, people and technology. 

Ideal:

• Experience in business banking environment

Qualifications (Minimum)

• Bachelor's Degree in Commerce or Business Management

Qualifications (Ideal or Preferred)
Knowledge
Minimum:

Knowledge and understanding of:

• Principles and practices of business economics and the current business economic environment. 
• Sales principles, methodologies, tools and processes
• Regional competitor tactics, distribution channels and product offering
• Market segmentation propositions and customer profiles
• Translating strategy into business plans and objectives  
• Application of metrics and data to enhance performance
• Account management principles
• Business development principles and methodologies in a sales context
• How to network and build stakeholder relationships in business in area of responsibility
• Leadership principles and people management 
• How to manage a workforce to drive sales in the field
• Managing a budget, including targets and incentive design

Ideal:

Knowledge and understanding of:

• Capitec/Business Bank systems and processes

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Planning, organising and coordination skills
• Problem solving skills
• Interpersonal & Relationship management Skills
• Commercial Thinking Skills
• Influencing Skills
• Decision making skills
• Attention to Detail
• Strategic Thinking Skills

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Purpose Statement

• To lead a team within the AML Operations function (Transactional Montioring, Enhanced Due Diligence, Screening, Regulatory Reporting and Quality Teams) thereby minimising risk to the bank as well as complying with legislated and regulatory AML requirements.

Experience
Minimum:

• At least 3 years’ experience in an AML Environment within a financial / banking environment where judgement, decision making and assessment in respect of  AMLhas been part of the role.
• At least 3 years’ experience of leading or managing people.

Ideal:

• 1 years’ experience or more in investigations in AML, forensics or fraud
• Experience of leading a team to deliver results and achieve targets or SLAs

Qualifications (Minimum)

• Bachelor's Degree in Commerce or Business Administration

Qualifications (Ideal or Preferred)

• Honours Degree in Commerce or Business Administration

Knowledge
Minimum:

• Basic knowledge of regulations pertaining to anti-money laundering and combating of terrorist financing
• AML typologies
• Basic regulatory knowledge
• Business and commercial awareness
• Enhanced Due Diligence procedures 
• People management principles
• Knowledge of and ability to prevent or report money laundering and sanctions-related activities in banking and financial services industry

Ideal:

• Knowledge of the Capitec Bank environment
• Basic principles of budgeting
• Leadership practices
• Investigatory techniques

Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Attention to Detail
• Management skills
• Problem solving skills
• Decision making skills

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Purpose Statement

• To ensures consistent standards across all branches in the region, maintaining a professional image for Capitec branches at all times.
• To ensure that cash device availability in the region meets the desired standard.

Experience
Min/Ideal:

• 2 + years experience in supply chain and logistics related environment.
• Providing efficient and effective support, coordination and administration experience in a fast-moving environment.
• Planning, organising and multi- tasking to deliver and achieve results.
• Stakeholder liaison and management.
• Previous experience in resource planning and scheduling
• Data visualisation tools and technologies

Qualifications (Minimum)

• National Higher Certificate in Project Management

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Properties & Development

Knowledge
Min/Ideal:

• Supply chain management
• Continuous improvement techniques and methodologies
• Process management techniques
• project management principles.
• Shopfitting and construction
• Compiling and generating reports and metrics
• General principles of business and management
• Internal and external communication methods and practices
• Stakeholder and relationship building and management

Skills

• Administration Skills
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Decision making skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills
• Problem solving skills

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Purpose Statement

• To contribute towards the effective functioning of Cash, Supply Chain and Properties (CSP) by applying analytical and process management techniques in a designated department to identify areas of improvements, enhanced efficiency and effective operations as well as providing support for the broader Cash Supply Chain and Properties department (CSP) department. 

Experience
Min: 

• 5 +Years of experience in a related environment such as supply chain, cash management, infrastructure projects, maintenance (FMCG, Manufacturing)
• Proven data, systems and process analysis experience.
• Proven experience in delivering results and enhancing processes through process analysis and problem solving

Ideally:

• Previous experience in resource planning and scheduling
• Data visualisation tools and technologies
• Demand Driven Material Requirements Planning
• S&OP process
• Advanced Office

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Engineering - General or Supply Chain Management

Knowledge

• Supply chain management
• Continuous improvement techniques and methodologies
• Process management techniques
• Data and analytics
• Planning and forecasting processes and technologies
• Basic knowledge of project management principles.

Skills

• Analytical Skills
• Change Management Skills
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Numerical Reasoning skills
• Planning, organising and coordination skills
• Problem solving skills