HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding middle-income market in southern Africa through mail order (cat...
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Job Description
- homechoice is a leading South African homeware retailer. For 41 years, we have helped our customers create beautiful homes they love through an innovative range of quality products they can afford.
- We are looking for a detail-driven Digital Marketing Coordinator to support the planning, briefing, execution, testing and optimisation of digital customer communications across email, SMS, push notifications, digital catalogue campaigns and other CRM channels that drive customer engagement, retention and sales.
What you will love doing in this role
Digital Campaign Planning & Execution
- Receive, interpret, and execute the monthly CRM Campaign Plan, ensuring all campaign requirements are accurately implemented.
- Incorporate campaign instructions, including promotional mechanics, vouchers, product priorities, customer offers, and campaign schedules.
- Develop, execute, and optimise digital customer communications across email, SMS, push notifications, and other CRM channels.
- Create, build, schedule, and deploy email, SMS, and push notification campaigns in accordance with approved briefs, campaign objectives, and timelines.
- Ensure all customer communications are delivered accurately, on time, and aligned with brand, customer experience, and commercial objectives.
Campaign Development & Content Management
- Create and manage customer-facing email, SMS, and push notification content for promotional, operational, and service-related communications, including load shedding updates where required.
- Develop campaign emailers, block mailers, filler emails, digital catalogues, banners, and tactical marketing communications using approved templates and brand standards.
- Create engaging and customer-friendly digital catalogues for email and SMS campaigns, ensuring content is optimised for customer experience and conversion.
Quality Assurance & Testing
- Conduct comprehensive testing and quality assurance checks on all email, SMS, and push notification campaigns prior to deployment.
- Validate links, copy, pricing, product information, promotional mechanics, personalisation logic, and mobile responsiveness to ensure an error-free customer experience.
- Identify and resolve campaign issues proactively before launch.
Catalogue & Content Coordination
- Digitise catalogues on OCC and collaborate with relevant stakeholders to ensure content accuracy, functionality, and timely completion.
- Liaise with external partners, including Mobiz, to convert homechoice catalogues into mobi catalogues, coordinating testing, feedback, and continuous improvements to customer communications.
Audience Management & Campaign Support
- Develop knowledge and capability in creating campaign queries and customer segmentation for targeted marketing communications.
- Download, prepare, and manage audience lists for email, SMS, social media, and external marketing platforms as required.
- Support campaign targeting initiatives, including customer audience preparation for Facebook and Mobiz campaigns.
Campaign Tracking & Reporting
- Maintain campaign schedules, briefing calendars, trackers, and status reports to ensure visibility of campaign progress and delivery milestones.
- Monitor and report on key campaign performance metrics, including open rates, click-through rates, conversions, engagement levels, and other relevant CRM indicators.
- Provide insights and recommendations to improve customer engagement and campaign effectiveness.
Stakeholder Collaboration & Compliance
- Work closely with Marketing, Merchandise, CRM, Digital, and external partners to ensure seamless campaign execution.
- Ensure all email, SMS, and push notification activities comply with brand standards, customer communication principles, POPIA requirements, and applicable data privacy regulations.
- Maintain high standards of accuracy, professionalism, and customer experience across all digital communications.
What you’ll need to do this role
- A relevant diploma or degree in Marketing, Digital Marketing, Communications, Business or a related field.
- 3+ years’ experience in Digital marketing (Email, SMS or CRM)
- Strong organizational and project coordination skills, with the ability to manage multiple campaigns and deadlines at the same time.
- Good working knowledge of email marketing platforms, SMS tools, customer segmentation and campaign execution processes.
- High attention to detail, with the ability to check copy, links, pricing, product information, targeting rules and final campaign outputs accurately.
- Confident communication and stakeholder management skills, with the ability to work closely with merchandising, planning, creative, CRM and digital teams.
- Strong problem-solving skills and the ability to troubleshoot campaign, product, stock or execution issues quickly.
- Basic analytical ability to review campaign performance, identify trends and recommend improvements.
- Comfortable working in a fast-paced retail environment where priorities can shift and turnaround times are tight.
- Proficiency in Microsoft Office, especially Excel and Outlook; exposure to HTML, campaign builders, analytics tools or marketing automation platforms will be an advantage.
- Proficiency using Ai tools like Co-Pilot.
Key outcomes for this role
- Campaigns are briefed clearly, built accurately and delivered on time.
- Customer communications are relevant, accurate, brand-aligned and commercially focused.
- Stakeholders receive timely updates and feedback is managed efficiently.
- Campaign quality issues are identified and resolved before execution.
- Campaign insights are used to support continuous improvement in engagement, conversion and customer experience.
- Digital customer communications are developed, executed and optimised across email, SMS, push notifications and other CRM channels.
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Job Description
- homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
- We are looking for driven, competitive sales professionals who thrive on hitting targets, closing deals, and delivering strong sales performance. This is a high-volume outbound sales role within a fast-paced contact centre where results matter.
- If you are motivated by targets, resilient in the face of rejection, and consistently deliver sales results, we want to hear from you.
What you will love doing in this role
- Drive sales by consistently achieving and exceeding agreed sales targets in a high-volume outbound dialler environment.
- Present, promote, and sell products/services to qualified potential customers within a target-driven outbound contact centre, confidently overcoming objections and closing sales.
- Maintain high levels of productivity, adherence, turnaround time, and quality performance in a performance-measured environment.
- Accurately capture and update customer information in real time, ensuring compliance and data integrity.
- Take ownership of your performance, maintaining momentum and focus in a pressurised, target-driven setting.
- Represent the homechoice brand with professionalism while delivering a results focused customer experience.
- Remain adaptable and resilient in a pressurised, target-driven environment.
What you’ll need to do this role
- Matric (Grade 12) – Must have
- Minimum 2–3 years’ proven outbound sales/telemarketing experience within a Contact Centre environment – Preferred
- Demonstrated track record of consistently meeting or exceeding sales targets
- Strong objection-handling and closing skills
- Sound understanding of dialler systems and high-volume outbound calling
- Excellent verbal communication and telephone etiquette
- Fluent in English and at least two additional South African languages – Preferred
- Target-driven with the ability to sustain high performance consistently
- Clear understanding of a performance-managed contact centre environment
- Proficient in MS Office applications (Email, Internet, Word, and Excel)
- Clear criminal and ITC record – Must have
- Must not be currently debarred or declared not fit and proper in terms of the FAIS Act
What we offer
- Basic + commission & incentive drives
- Creative agile work environment
- Café and lounge area
- Staff restaurant with a variety of healthy affordable meal options
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Job Description
- homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
- The Sales Associate is responsible for delivering an exceptional in-showroom customer experience by converting customer visits into sales through effective product demonstration, needs analysis, and accurate order processing.
- The role focuses on frontline sales execution, customer service, administration, and adherence to operational standards, supporting the Store Supervisor and Showroom Manager in achieving sales and service outcomes.
What you will love doing in this role
Sales Execution & Conversion
- Actively engage customers on the showroom floor to understand their needs and convert interactions into sales.
- Demonstrate products effectively, clearly communicating features, benefits, pricing, and promotional offers aligned to the current catalogue.
- Achieve individual sales targets, conversion rates, and productivity expectations.
- Support acquisition activities, including account openings and order processing.
Customer Experience
- Deliver a consistently positive, professional, and customer-focused sales experience.
- Guide customers through the full customer journey, including product selection, ordering, payments, and after-sales processes.
- Resolve basic customer queries and escalate complex issues to the Store Supervisor or Showroom Manager.
- Build customer trust through accurate information, ethical selling, and clear expectation setting.
Product Knowledge & Pricing Accuracy
- Maintain strong knowledge of products, categories, pricing, and promotions.
- Ensure all selling and quoting is accurate and aligned to approved catalogues and systems.
- Stay informed of product updates, promotions, and sales initiatives.
Administration & Order Processing
- Capture customer orders, documentation, payments, refunds, and credits accurately and timeously.
- Ensure all required customer documentation is complete and compliant.
- Maintain accurate records and system entries to support reporting and audits.
Stock Handling & Showroom Standards
- Support basic stock handling activities, including receiving assistance, stock movement, and floor replenishment.
- Ensure products are handled with care to prevent damages.
- Maintain high standards of housekeeping, visual presentation, and merchandising on the sales floor.
- Follow stock control procedures and report discrepancies or risks.
Compliance, Quality & Risk Awareness
- Adhere to all policies, procedures, quality standards, and internal controls.
- Follow cash handling procedures when processing payments, refunds, or credits.
- Participate in required training, inductions, and policy sign-offs.
- Escalate risks, errors, or non-compliance to the Store Supervisor.
Teamwork & Performance Support
- Work collaboratively with team members to achieve showroom targets.
- Support promotions, campaigns, and activations as instructed.
- Be flexible in supporting operational requirements, including shifts, weekends, and public holidays.
What you’ll need to do this role
- Grade 12 / Matric (minimum requirement).
- Minimum 1 years’ retail sales experience.
- Customer-facing sales experience within a target-driven environment.
- Availability to work shifts, weekends, and public holidays.
- Homewares retail experience (advantageous).
- Clear credit and criminal record.
What we will love about you
- Customer-focused with a strong service mindset.
- Persuasive, confident, and professional communicator.
- Detail-oriented with a focus on accuracy and quality.
- Resilient, adaptable, and able to work in a fast-paced environment.
go to method of application »
Job Description
- homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
- The Store Supervisor supports the Showroom Manager in delivering strong sales performance, operational excellence, and compliance within the showroom. The role focuses on day-to-day execution, administration, internal controls, and supervision of frontline activities to ensure policies, procedures, and standards are consistently applied.
What you will love doing in this role
Sales Support & Showroom Productivity
- Support the Showroom Manager in driving sales performance and showroom productivity.
- Ensure daily sales activities are executed in line with targets and promotional priorities.
- Monitor floor activity to ensure staff visibility, engagement, and adherence to selling standards.
- Assist in the execution of promotions, campaigns, and product changes as instructed.
Operational Execution & Internal Controls
- Coordinate and manage administrative procedures and operational processes in line with policies, SOPs, and legal requirements.
- Ensure showroom processes (inventory, receiving, frontline operations, and administration) are followed consistently.
- Conduct routine checks to identify risks, non-compliance, or process gaps and escalate to the Showroom Manager.
- Support the implementation and tracking of corrective action plans.
Stock Management
- Support efficient stock control to ensure the right stock is available at the right time.
- Oversee daily receiving, scanning, storage, and movement of stock in line with procedures.
- Conduct and support cycle counts, stock counts, and stocktakes as required.
- Monitor and report stock variances, damages, and risks timeously.
- Ensure stockrooms are organised, clearly labelled, and maintained to company standards.
Cash Handling & Risk Control
- Ensure cash handling procedures are executed accurately, including counting, reconciliation, and safe management.
- Assist with monitoring cash flow between POS, safes, and banking processes.
- Investigate and report cash discrepancies, counterfeit risks, and variances to the Showroom Manager.
- Support actions to reduce cash exposure and mitigate security risks.
People Supervision & Training Support
- Supervise daily activities of showroom staff, ensuring adherence to policies and procedures.
- Support onboarding and induction by ensuring documentation, training attendance, and sign-offs are completed.
- Reinforce training on internal controls, operational standards, and risk awareness.
- Provide guidance and on-the-job coaching to improve efficiency and compliance.
Reporting & Administration
- Compile and submit accurate operational, stock, and compliance reports as required.
- Maintain accurate records and documentation to support audits and governance reviews.
- Escalate operational issues, risks, or trends timeously to the Showroom Manager.
Health, Safety & Compliance
- Ensure compliance with health and safety regulations and company standards.
- Conduct routine checks to identify hazards or risks and escalate appropriately.
- Promote a safe, compliant, and disciplined working environment.
What you’ll need to do this role
- Minimum of 5 years’ experience in a retail environment.
- Minimum of 3 years in retail administration or operations.
- Grade 12 / Matric / NQF Level 4 (minimum requirement).
- Strong understanding of stock, cash handling, and internal control processes.
- Strong computer literacy and ability to work on retail and reporting systems.
What we will love about you
- Strong attention to detail with a compliance-focused mindset.
- Organized, disciplined, and process driven.
- Confident communicator with the ability to escalate issues appropriately.
- Ability to work independently while supporting a broader team.
- Resilient, adaptable, and able to operate in a fast-paced retail environment.
- Clear credit and criminal record.
Closing Date 21 August 2026
go to method of application »
Job Description
- homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
- The Sales Associate is responsible for delivering an exceptional in-showroom customer experience by converting customer visits into sales through effective product demonstration, needs analysis, and accurate order processing.
- The role focuses on frontline sales execution, customer service, administration, and adherence to operational standards, supporting the Store Supervisor and Showroom Manager in achieving sales and service outcomes.
What you will love doing in this role
Sales Execution & Conversion
- Actively engage customers on the showroom floor to understand their needs and convert interactions into sales.
- Demonstrate products effectively, clearly communicating features, benefits, pricing, and promotional offers aligned to the current catalogue.
- Achieve individual sales targets, conversion rates, and productivity expectations.
- Support acquisition activities, including account openings and order processing.
Customer Experience
- Deliver a consistently positive, professional, and customer-focused sales experience.
- Guide customers through the full customer journey, including product selection, ordering, payments, and after-sales processes.
- Resolve basic customer queries and escalate complex issues to the Store Supervisor or Showroom Manager.
- Build customer trust through accurate information, ethical selling, and clear expectation setting.
Product Knowledge & Pricing Accuracy
- Maintain strong knowledge of products, categories, pricing, and promotions.
- Ensure all selling and quoting is accurate and aligned to approved catalogues and systems.
- Stay informed of product updates, promotions, and sales initiatives.
Administration & Order Processing
- Capture customer orders, documentation, payments, refunds, and credits accurately and timeously.
- Ensure all required customer documentation is complete and compliant.
- Maintain accurate records and system entries to support reporting and audits.
Stock Handling & Showroom Standards
- Support basic stock handling activities, including receiving assistance, stock movement, and floor replenishment.
- Ensure products are handled with care to prevent damages.
- Maintain high standards of housekeeping, visual presentation, and merchandising on the sales floor.
- Follow stock control procedures and report discrepancies or risks.
Compliance, Quality & Risk Awareness
- Adhere to all policies, procedures, quality standards, and internal controls.
- Follow cash handling procedures when processing payments, refunds, or credits.
- Participate in required training, inductions, and policy sign-offs.
- Escalate risks, errors, or non-compliance to the Store Supervisor.
Teamwork & Performance Support
- Work collaboratively with team members to achieve showroom targets.
- Support promotions, campaigns, and activations as instructed.
- Be flexible in supporting operational requirements, including shifts, weekends, and public holidays.
What you’ll need to do this role
- Grade 12 / Matric (minimum requirement).
- Minimum 1 years’ retail sales experience.
- Customer-facing sales experience within a target-driven environment.
- Availability to work shifts, weekends, and public holidays.
- Homewares retail experience (advantageous).
- Clear credit and criminal record.
What we will love about you
- Customer-focused with a strong service mindset.
- Persuasive, confident, and professional communicator.
- Detail-oriented with a focus on accuracy and quality.
- Resilient, adaptable, and able to work in a fast-paced environment.
go to method of application »
Job Description
- homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
- The Store Supervisor supports the Showroom Manager in delivering strong sales performance, operational excellence, and compliance within the showroom. The role focuses on day-to-day execution, administration, internal controls, and supervision of frontline activities to ensure policies, procedures, and standards are consistently applied.
What you will love doing in this role
Sales Support & Showroom Productivity
- Support the Showroom Manager in driving sales performance and showroom productivity.
- Ensure daily sales activities are executed in line with targets and promotional priorities.
- Monitor floor activity to ensure staff visibility, engagement, and adherence to selling standards.
- Assist in the execution of promotions, campaigns, and product changes as instructed.
Operational Execution & Internal Controls
- Coordinate and manage administrative procedures and operational processes in line with policies, SOPs, and legal requirements.
- Ensure showroom processes (inventory, receiving, frontline operations, and administration) are followed consistently.
- Conduct routine checks to identify risks, non-compliance, or process gaps and escalate to the Showroom Manager.
- Support the implementation and tracking of corrective action plans.
Stock Management
- Support efficient stock control to ensure the right stock is available at the right time.
- Oversee daily receiving, scanning, storage, and movement of stock in line with procedures.
- Conduct and support cycle counts, stock counts, and stocktakes as required.
- Monitor and report stock variances, damages, and risks timeously.
- Ensure stockrooms are organised, clearly labelled, and maintained to company standards.
Cash Handling & Risk Control
- Ensure cash handling procedures are executed accurately, including counting, reconciliation, and safe management.
- Assist with monitoring cash flow between POS, safes, and banking processes.
- Investigate and report cash discrepancies, counterfeit risks, and variances to the Showroom Manager.
- Support actions to reduce cash exposure and mitigate security risks.
People Supervision & Training Support
- Supervise daily activities of showroom staff, ensuring adherence to policies and procedures.
- Support onboarding and induction by ensuring documentation, training attendance, and sign-offs are completed.
- Reinforce training on internal controls, operational standards, and risk awareness.
- Provide guidance and on-the-job coaching to improve efficiency and compliance.
Reporting & Administration
- Compile and submit accurate operational, stock, and compliance reports as required.
- Maintain accurate records and documentation to support audits and governance reviews.
- Escalate operational issues, risks, or trends timeously to the Showroom Manager.
Health, Safety & Compliance
- Ensure compliance with health and safety regulations and company standards.
- Conduct routine checks to identify hazards or risks and escalate appropriately.
- Promote a safe, compliant, and disciplined working environment.
What you’ll need to do this role
- Minimum of 5 years’ experience in a retail environment.
- Minimum of 3 years in retail administration or operations.
- Grade 12 / Matric / NQF Level 4 (minimum requirement).
- Strong understanding of stock, cash handling, and internal control processes.
- Strong computer literacy and ability to work on retail and reporting systems.
What we will love about you
- Strong attention to detail with a compliance-focused mindset.
- Organized, disciplined, and process driven.
- Confident communicator with the ability to escalate issues appropriately.
- Ability to work independently while supporting a broader team.
- Resilient, adaptable, and able to operate in a fast-paced retail environment.
- Clear credit and criminal record.
Closing Date 27 August 2026
Method of Application
Use the link(s) below to apply on company website.
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